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Resolution Manager Jobs in Illinois (NOW HIRING)

Vantive

Fleet Manager - Waukegan, IL

Waukegan, IL · On-site

$80K - $110K/yr

Manage third-partylogisticsand transportation partner performance, including SLAs, issue resolution, and performance reviews. * Sponsor and govern continuous improvement initiatives to improve safety ...

Vantive

Fleet Manager - Waukegan, IL

Waukegan, IL · On-site

$80K - $110K/yr

Manage third-party logistics and transportation partner performance, including SLAs, issue resolution, and performance reviews. * Sponsor and govern continuous improvement initiatives to improve ...

Big City Optical

General Manager (Lakeview)

Chicago, IL · On-site

$50K - $65K/yr

Champion a customer centric culture and manage customer complaints and issues promptly and in a professional manner from identification to resolution. * Manage staff conflicts, complaints, and ...

Adbakx LLC

Tonkean Platform Administrator

Chicago, IL · On-site

Coordinate with business teams, SAP teams, Coupa teams, and external vendors for issue resolution. * Manage user access, security roles, and governance controls. * Perform release validation and ...

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Resolution Manager information

See Illinois salary details

$21.5K

$59.2K

$113.2K

How much do resolution manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for resolution manager in Illinois is $59,229.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,976.00 and $71,953.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What are the most commonly searched types of Resolution jobs in Illinois?

The most popular types of Resolution jobs in Illinois are:

What are popular job titles related to Resolution Manager jobs in Illinois?

For Resolution Manager jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Resolution Manager jobs in Illinois look for?

The top searched job categories for Resolution Manager jobs in Illinois are:

What cities in Illinois are hiring for Resolution Manager jobs?

Cities in Illinois with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Illinois as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $59,229 per year, or $28.5 per hour.

Labor Relations Manager

Aldridge Electric, Inc.

Libertyville, IL • On-site

$100K - $140K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Aldridge Electric rating

7.0

Company rating: 7.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Labor Relations Manager
What we are looking for:
Aldridge is seeking an experienced Construction Labor Relations Manager with a minimum of 5 years of experience to manage the relationship between management trade union organizations and members. This role acts as the primary liaison between union representatives, field employees, and corporate leadership. The candidate will ensure compliance with Collective Bargaining Agreements (CBAs), Project Labor Agreements (PLAs), and labor laws, while proactively addressing employee issues to prevent work stoppages and grievances. The candidate will also serve as a primary investigator and advisor on all employee relations issues, with a specialized focus on harassment, discrimination, and retaliation complaints. This role requires a candidate with experience in labor laws (EEOC, FLSA) who can work effectively between union representatives, jobsite personnel, and executive leadership to ensure a respectful, safe, and compliant workplace.
What you'll do:
  • Union Relations & Negotiations: Act as the lead liaison with local, regional, and trades unions. Negotiate and administer collective bargaining agreements (CBAs) and project labor agreements (PLAs).
  • Grievance and Dispute Resolution: Manage, investigate, and resolve grievances filed by union locals or employees, working closely with management to address disputes and avoid arbitration.
  • Compliance Administration: Interpret labor contracts and provide guidance to management to ensure compliance with union provisions, prevailing wage laws (Davis-Bacon Act), and apprenticeship standards.
  • Jurisdictional Matters: Handle complex jurisdictional disputes and craft assignments to ensure optimal productivity and correct work assignments.
  • Field Staff Management: Advise field supervisors on labor relations issues, including proper disciplinary actions, terminations, and workplace conduct.
  • Prevention & Mitigation: Proactively identify potential labor disruptions, such as walkouts, strikes or work stoppages, and develop site-specific plans to maintain project continuity.
  • Training & Reporting: Train project managers and field leadership on union contract obligations, and labor law compliance.
  • Conduct Investigations: Act as the lead investigator for allegations of harassment, discrimination, bullying, and retaliation, conducting thorough, impartial, and confidential investigations.
  • Compliance Monitoring: Ensure compliance with federal, state, and local labor laws (including EEOC guidelines) and company policies, particularly on jobsites with high-risk environments.
  • Subcontractor Oversight: Monitor subcontractors' compliance with anti-harassment obligations and review their investigation procedures.
  • Documentation & Reporting: Prepare detailed, high-quality investigation reports, maintain meticulous records, and recommend appropriate remedial actions to management.

Who you are:
Required Qualifications
  • Experience: 5+ years of labor relations experience in a unionized construction or heavy industrial environment.
  • Education: Bachelor's degree in human resources, Labor Relations, Business, or a related field (or equivalent work experience).
  • Union Knowledge: Strong, demonstrated knowledge of building trades unions, union jurisdictional issues, and CBA/PLA administration.
  • Skills: Exceptional conflict resolution, negotiation, and communication skills.

Preferred Qualifications
  • Experience in power construction, heavy industrial, or infrastructure sectors.
  • Experience with Davis-Bacon Act and NLRB proceedings.

Who we are:
At Aldridge, we invite you to be a part of our dynamic team, where your skills are not only valued but crucial to our success. As we pursue our vision to be the First Choice for Energy and Transportation infrastructure projects, we welcome fresh perspectives and prioritize teamwork to drive our industry-leading safety, innovation, and execution.
Our culture is rooted in family-centeredness, with third-generation leadership guiding our unwavering spirit of innovation and entrepreneurship. With over 2,000 industry experts dedicated to our vision, we actively contribute to and uplift the communities impacted by our infrastructure projects and our Aldridge family.
Built on collaboration and a commitment to mental wellness, our core values create an unparalleled sense of unity and camaraderie within our organization. Through team-building events, open-door policies, and visible executive presence, we foster an environment where everyone can thrive, innovate, and make a meaningful difference. Join us in building the infrastructure that keeps the world moving and connected - become a part of the A-team to start building and strengthening your career today!
What we offer:
The annual base pay for this role is between $100,000.00 - $140,000.00. The actual pay is dependent upon many factors, including location, work experience, education, training, transferable skills, business needs, and market conditions. The base pay range is subject to change and may be modified in the future. The role may also be eligible for a bonus. Aldridge provides a comprehensive benefits package that includes the following:
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Wellness Incentive Programs
  • Short and Long Term Disability
  • Flexible Spending Accounts
  • Life Insurance
  • Legal Assistance
  • Identity Protection
  • Accident & Critical Illness Insurance
  • Company 401(k) Matching Contributions
  • Paid Time Off (PTO)
  • Employee Assistance Program (EAP)

This job-specific task list covers only the most important job duties. Employees assigned to this position title will also perform other occasional work assignments not mentioned above, including temporary assignments, training assignments, and other related duties. Aldridge is an EEO Employer and will recruit, hire, train, and promote people in all job classifications without regard to race, color, national origin, age, religion, disability status, gender, sexual orientation, gender identity, genetic information, veteran status, marital status, or any other characteristic protected by law.

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