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Resolution Manager Jobs in Illinois (NOW HIRING)

Aston Carter

Claims Resolution Specialist

Warrenville, IL · On-site

$23 - $24/hr

Monitor and manage open tasks, following up to keep work moving forward * Handle a mix of communication, including email and moderate phone interaction (10-25 calls/day) * Investigate and resolve ...

Aston Carter

Claims Resolution Specialist

Warrenville, IL · Hybrid

$23 - $24/hr

Monitor and manage open tasks, following up to keep work moving forward * Handle a mix of communication, including email and moderate phone interaction (10-25 calls/day) * Investigate and resolve ...

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All JobsResolution Manager JobsResolution Manager Jobs in Illinois

Resolution Manager information

See Illinois salary details

$21.5K

$59.2K

$113.2K

How much do resolution manager jobs pay per year?

As of Jun 25, 2026, the average yearly pay for resolution manager in Illinois is $59,229.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,976.00 and $71,953.00 per year, depending on experience, location, and employer.

What jobs pay $500,000 a year in the US?

High-paying roles such as executive positions (CEOs, CFOs, COOs), specialized surgeons, and top-tier investment bankers can earn $500,000 or more annually. Resolution Managers, typically in dispute resolution or conflict management, usually do not reach this salary level unless they hold executive or senior leadership roles with significant experience and responsibilities.

What jobs pay 10,000 a month without a degree?

A Resolution Manager typically earns a salary that can reach or exceed $10,000 per month, especially in senior or specialized roles, often requiring strong problem-solving, communication skills, and industry experience. High-paying jobs without a degree are common in fields like sales, real estate, entrepreneurship, and certain technology roles such as IT management or cybersecurity, which value skills and certifications over formal education.

How does a Resolution Manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What jobs pay 2000 a day?

High-paying roles such as Resolution Managers in specialized industries or senior consultants can earn around $2,000 per day, especially with extensive experience, certifications, and a strong track record. These positions often require advanced skills, negotiation abilities, and sometimes involve project-based or contract work in fields like finance, consulting, or technology.

What is a Resolution Manager?

A Resolution Manager is a professional responsible for addressing and resolving customer complaints, disputes, or issues within an organization. They act as a liaison between customers and the company, ensuring that concerns are handled efficiently and fairly while maintaining customer satisfaction. Resolution Managers investigate problems, coordinate with relevant departments, and implement solutions to prevent future occurrences. Their goal is to maintain positive relationships with clients and uphold the company’s reputation through effective conflict resolution.

What are the key skills and qualifications needed to thrive as a Resolution Manager, and why are they important?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What does a resolution manager do?

A resolution manager oversees the process of resolving customer issues, complaints, or disputes to ensure satisfactory outcomes. They coordinate with teams, analyze problems, and implement solutions, often using customer relationship management (CRM) tools, to improve service quality and maintain client satisfaction.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are the most commonly searched types of Resolution jobs in Illinois? The most popular types of Resolution jobs in Illinois are:
What are popular job titles related to Resolution Manager jobs in Illinois? For Resolution Manager jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Illinois look for? The top searched job categories for Resolution Manager jobs in Illinois are:
What cities in Illinois are hiring for Resolution Manager jobs? Cities in Illinois with the most Resolution Manager job openings:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Illinois as of June 2026, with employment types broken down into 63% Full Time, 33% Part Time, 2% Contract, and 2% Nights. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution, with an average salary of $59,229 per year, or $28.5 per hour.
Principal Associate, Process Manager - Client Engagement & Issue Resolution

Principal Associate, Process Manager - Client Engagement & Issue Resolution

Capital One

Chicago, IL

Full-time

Posted 14 days ago

Capital One rating

7.8

Company rating: 7.8 out of 10

Based on 136 frontline employees who took The Breakroom Quiz

67th of 142 rated banks

Job description

Principal Associate, Process Manager - Client Engagement & Issue Resolution

As a Process Manager (Principal Associate) at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each time. You will play a key role in delivering processes that directly impact the company's bottom line, serving as the critical link between customer feedback, payment experiences, and product enhancement.

We are seeking dedicated, disciplined process professionals who are naturally curious and possess exceptional critical thinking skills. You should have a relentless drive to resolution and a genuine desire to make a positive impact on the customer experience. This role requires a blend of analytical rigor, technical aptitude, and strategic communication. If you love digging into the details, leaning on AI to solve complex problems, and collaborating across teams to negotiate the best outcomes, this is an excellent opportunity to continue your career in Process Management.

Key Responsibilities

  • Complaint Identification & AI Automation: Sift through customer emails and ServiceNow tickets to proactively flag potential complaints and systemic issues within the payments ecosystem. Devise, build, or utilize AI automation flows to streamline this intake and deep root cause analysis process.

  • Remediation & Project Management: Perform hands-on remediation work and drive comprehensive forward-moving plans. This includes rigorous project management of remediation activities, active stakeholder management, adhering to strict timelines, identifying and removing blockers, and ensuring the overall success of the project. Engage in active discussions with cross-functional stakeholders to negotiate the best possible outcomes for the business and the customer.

  • Strategic Prioritization: Log identified anomalies into our Governance, Risk, and Compliance (GRC) application or translate systemic problems into quantified business cases (calculating $ value and business impact) for product improvement prioritization.

  • Data-Driven Insights & Incremental Improvements: Access and analyze complaint data to glean actionable insights. Use these findings to drive process enhancements and make continuous, incremental improvements to the customer payment experience.

  • Intake Tool Optimization: Audit and evaluate our current client engagement and intake tools. Design and implement improvements to how engagements and complaints are logged to ensure data accuracy, transparency, and operational efficiency.

  • Process Oversight & Documentation: Lead and own the oversight of process improvement work. Develop and maintain formal process documentation, including procedures and process flow diagrams.

  • Leadership: Act as a subject matter expert, effectively partnering with project customers to clarify needs and provide appropriate solutions.

Basic Qualifications

  • High School Diploma, GED, or equivalent certification

  • At least 3 years of experience in Project Management, Process Management, or Process Engineering, including experience in data analysis

  • At least 3 years of experience in complaint resolution, issue remediation, or operational risk mitigation

  • At least 2 years of experience with the payments ecosystem and customer payment experience.

Preferred Qualifications

  • Bachelor's degree in Business, Operations, or a related field, or equivalent military experience.

  • Certification in Lean, Agile, Six Sigma, Business Process Management, or Project Management.

  • Experience utilizing ServiceNow, GRC applications, or similar enterprise workflow/risk tools, and constructing quantified business business cases (including ROl/financial impact) or performing root-cause analysis.

  • Experience building or utilizing Al automation tools, such as Google Gemini, for workflow optimization or data analysis.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $98,900 - $112,900 for Principal Process Manager



Houston, TX: $98,900 - $112,900 for Principal Process Manager


McLean, VA: $108,900 - $124,300 for Principal Process Manager


Richmond, VA: $98,900 - $112,900 for Principal Process Manager







Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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