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Resolution Manager Jobs in Illinois (NOW HIRING)

Vantive

Fleet Manager - Waukegan, IL

Waukegan, IL · On-site

$80K - $110K/yr

Manage third-party logistics and transportation partner performance, including SLAs, issue resolution, and performance reviews. * Sponsor and govern continuous improvement initiatives to improve ...

Vantive

Fleet Manager - Waukegan, IL

Waukegan, IL · On-site

$80K - $110K/yr

Manage third-partylogisticsand transportation partner performance, including SLAs, issue resolution, and performance reviews. * Sponsor and govern continuous improvement initiatives to improve safety ...

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All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Illinois

Resolution Manager information

See Illinois salary details

$21.5K

$59.2K

$113.2K

How much do resolution manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for resolution manager in Illinois is $59,229.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,976.00 and $71,953.00 per year, depending on experience, location, and employer.

What jobs pay $500,000 a year in the US?

Resolution Managers typically do not earn $500,000 annually; such high salaries are more common in executive roles, specialized surgeons, or successful entrepreneurs. High-paying jobs often require extensive experience, advanced skills, and sometimes ownership or leadership positions. Compensation at this level is rare and usually involves bonuses, profit sharing, or equity components.

How does a Resolution Manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is a resolution manager?

A resolution manager is a professional responsible for addressing and resolving customer issues, complaints, or disputes efficiently. They often coordinate with other departments, utilize problem-solving skills, and may use customer relationship management (CRM) tools to ensure timely solutions and maintain customer satisfaction.

What is the 3 month rule for jobs?

The 3 month rule for jobs often refers to a probationary period, typically lasting three months, during which an employer evaluates a Resolution Manager's performance and suitability for the role. During this time, employees may have limited job security and benefits, and successful completion can lead to permanent employment status. This period also allows the employer to assess skills, adaptability, and fit within the team.

Is a CSA job stressful?

A Customer Service Associate (CSA) role can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics may contribute to job stress, but some employers offer training and support to help manage workload and reduce stress levels.

What are the key skills and qualifications needed to thrive as a Resolution Manager, and why are they important?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are the most commonly searched types of Resolution jobs in Illinois? The most popular types of Resolution jobs in Illinois are:
What are popular job titles related to Resolution Manager jobs in Illinois? For Resolution Manager jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Illinois look for? The top searched job categories for Resolution Manager jobs in Illinois are:
What cities in Illinois are hiring for Resolution Manager jobs? Cities in Illinois with the most Resolution Manager job openings:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Illinois as of July 2026, with employment types broken down into 88% Full Time, 10% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $59,229 per year, or $28.5 per hour.
Medicare and Lien Resolution Assistant Floater

Medicare and Lien Resolution Assistant Floater

The Gori Law Firm

Edwardsville, IL • On-site

$17 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 17 days ago

Job description

The Gori Law Firm
Medicare and Lien Resolution Assistant Floater
Employee Job Description
Position Title: Medicare and Lien Resolution Assistant Floater
Reports To: Medicare Supervisor
Position is Full Time: (40 hr./week) M-F (8:30 AM – 5:00 PM) Alternative, Flexible Schedule + 1 remote day per week available per department needs and supervisor approval.
Hourly, Non-exempt
Overall Descriptions of the Position:
A Medicare and Lien Resolution Assistant Floater at The Gori Law Firm will perform clerical duties including, but not limited to, saving documents, inputting data entry received, and filling in where needed to support the success of Medicare amp; Lien Resolution team in order to assist clients in the lien resolution process.
Skills amp; Abilities:
  • Ability to type quickly and accurately
  • Knowledge of MS Office Word, Excel, and Adobe
  • Knowledge of basic functions for typing, saving and preparing legal correspondence
  • Detail-oriented with the ability to proof legal documents for accuracy
  • Ability to communicate effectively on the phone with clients
  • Ability to follow instructions and adapt to updated policies and procedures
  • Self-motivated and well-organized
  • Ability to manage multiple tasks simultaneously
  • Punctual and predictable attendance
  • Job duties must be regularly performed in the office
  • Prior experience or knowledge in the following preferred:
    • Legal Field
    • Customer Service
    • Industry, products, and/or medical complications related to asbestos exposure
Position Duties (including, but not limited to):
  • Prepare, mail, and fax legal correspondence to clients
  • Copy, scan, and save documents into an electronic document management system
  • Document calls, emails, and any other communication with clients
  • Provide clients with information and educate them regarding next steps in the lien resolution process
  • Post documents to e-filing systems
  • Work both independently and part of the Medicare amp; Lien Resolution team to ensure all tasks are appropriately managed
  • Other duties as assigned
Education, Certificates and/or Licenses:
  • GED or high school equivalent
  • Must pass criminal history background check
Salary and Benefits
  • Benefits package include Health Insurance, Vision Insurance, Dental and Orthodontia Insurance, Short-term disability, Long-term Disability, Life Insurance, 401(k), Continuing Education, Pet Insurance, Identity Theft Protection, Free Gym Access
  • Salary range $17.00-$20.00/hour

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