ZipRecruiter

Log In

1

Resolution Manager Jobs in Rockford, IL (NOW HIRING)

Black Box Corporation

Project Manager

Dekalb, IL

Project Manager - Data Center Operations At Black Box, we're not just building infrastructure-we're ... Anticipate issues, mitigate risks, and drive timely resolution of conflicts * Apply data driven ...

Black Box

Project Manager

Dekalb, IL · On-site

Project Manager - Data Center Operations At Black Box, we're not just building infrastructure-we're ... Anticipate issues, mitigate risks, and drive timely resolution of conflicts * Apply data driven ...

Black Box

Project Manager

Dekalb, IL · On-site

Project Manager - Data Center Operations At Black Box, we're not just building infrastructure-we're ... Anticipate issues, mitigate risks, and drive timely resolution of conflicts * Apply data driven ...

Black Box Corporation

Project Manager

Dekalb, IL · On-site

Project Manager - Data Center Operations At Black Box, we're not just building infrastructure-we're ... Anticipate issues, mitigate risks, and drive timely resolution of conflicts * Apply data driven ...

BMO Capital Markets

Bank Manager

Rockford, IL · On-site

... manages poor performance. * Develops and executes a branch business plan to maximize business ... Monitors the service request and problem resolution processes for adherence to national standards.

Bank of Montreal

Bank Manager

Rockford, IL · On-site

... manages poor performance. * Develops and executes a branch business plan to maximize business ... Monitors the service request and problem resolution processes for adherence to national standards.

Vestis

Plant Maintenance Manager

Rockford, IL · On-site

Seeks out efficient and timely resolution to issues. * Communicates with market center management on resolution activities and timing. * Performs needed repairs in a safe and efficient manner to ...

Gecko Hospitality

Assistant Manager

Janesville, WI

$20 - $23/hr

Assistant Manager QSR Job Summary We are seeking a results-driven and energetic Assistant Manager ... Exceptional communication, interpersonal, and conflict resolution skills. * Ability to work in a ...

Ho-Chunk Nation

GRILL MANAGER (HCG-BEL)

Beloit, WI · On-site

$28.62/hr

POSITION OVERVIEW The Grill Manager manages all aspects of the restaurant, from front-of-house to ... resolution, coaching, problem-solving, and decision-making, are required. 3. Post-secondary ...

Sonic Drive-In

Shift Manager

Dekalb, IL · On-site

$16 - $18/hr

As a Restaurant Assistant Manager, you are one of the leaders of a million-dollar business. Perform ... Conflict resolution skills required, as well as excellent verbal, written communication, and ...

Sonic Drive-In

Shift Manager

Loves Park, IL · On-site

$16 - $18/hr

As a Restaurant Assistant Manager, you are one of the leaders of a million-dollar business. Perform ... Conflict resolution skills required, as well as excellent verbal, written communication, and ...

next page

Showing results 1-20

All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Rockford, IL

Resolution Manager information

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What job categories do people searching Resolution Manager jobs in Rockford, IL look for? The top searched job categories for Resolution Manager jobs in Rockford, IL are:
What cities near Rockford, IL are hiring for Resolution Manager jobs? Cities near Rockford, IL with the most Resolution Manager job openings:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Rockford, IL as of June 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution.

Service Manager Solar Division

GREENLINK ENERGY SOLUTIONS INC

Rockford, IL • On-site

$70K - $100K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 2 days ago

Job description

Benefits:
  • 401(k)
  • Company parties
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Vision insurance

Service Manager (Solar Division)

Greenlink Energy Solutions is building the next generation of commercial clean energy infrastructure—designed for performance, resilience, and long-term value.
We partner with organizations to develop and integrate intelligent energy systems that reduce risk, control costs, and strengthen operational independence. Our work spans solar PV, energy storage, HVAC modernization, and energy optimization—grounded in engineering discipline and lifecycle accountability.
As we continue to scale, we are seeking a highly skilled and driven Service Manager to lead our solar service operations. This role is critical to ensuring our systems perform as designed over the long term—through disciplined execution, technical excellence, and strong operational leadership.
Position Overview
The Service Manager plays a key role in bridging field execution, technical troubleshooting, and operational oversight. This individual will lead service operations, manage tactical deployment of technicians, and ensure a high standard of system performance and customer experience.
This is a hands-on leadership role for someone who thrives in both strategic coordination and real-time problem solving.
Key Responsibilities

Service Operations & Tactical Deployment
  • Lead day-to-day service operations, including scheduling, dispatching, and execution of service work
  • Oversee tactical deployment of service technicians to optimize efficiency and response times
  • Develop and implement SOPs to drive consistency, scalability, and operational discipline
  • Ensure all service activities align with company standards, safety requirements, and performance expectations
Technical Oversight & Troubleshooting
  • Serve as the escalation point for complex system issues and advanced troubleshooting
  • Oversee diagnostics, maintenance, and repairs to ensure optimal system performance
  • Support commissioning efforts to verify systems are fully operational before handoff
  • Manage warranty claims and coordinate with manufacturers for timely resolution
Team Leadership & Development
  • Lead, coach, and develop a high-performing service team
  • Ensure technicians maintain strong technical proficiency and follow best practices
  • Track and manage KPIs, including response times, resolution rates, and service quality
  • Foster accountability, ownership, and continuous improvement within the team
Administrative & Operational Management
  • Maintain accurate service records, reporting, and documentation for performance tracking and compliance
  • Analyze service data to identify trends and drive operational improvements
  • Coordinate with internal teams across project management, sales, and customer support
  • Oversee inventory, tools, and equipment to ensure service readiness
Customer Experience & Communication
  • Ensure proactive and professional communication with customers regarding service status and issue resolution
  • Manage escalated customer concerns with urgency and sound judgment
  • Support a consistent, high-quality customer experience aligned with Greenlink’s standard
Qualifications
  • 3–5+ years of service management experience, ideally in solar, electrical, or related industries
  • Strong technical understanding of solar PV systems or electrical systems
  • Proven ability to lead teams and manage field operations effectively
  • Advanced troubleshooting and problem-solving capabilities
  • Strong organizational, administrative, and communication skills
  • Experience with service platforms, CRM systems, and KPI tracking preferred
What We’re Looking For
  • A hands-on operator who can lead from both the field and the office
  • A disciplined problem-solver who brings structure and clarity to complex situations
  • A team leader who builds accountability and drives performance
Someone energized by growth and motivated to help build a scalable, high-performing service platform
Absolute Requirement: 
  • Demonstrated daily proficiency with AI tools (e.g., ChatGPT, Claude, or similar) to enhance productivity, communication, and problem-solving
  • Candidates who do not actively use AI in their workflow will not be considered
Why Greenlink Energy Solutions?

At Greenlink, we are more than a contractor—we are a long-term partner in building and maintaining high-performing energy systems. As we scale, we are creating a repeatable, disciplined platform focused on ownership, integration, and lifecycle performance.
This is an opportunity to play a key role in shaping how service operations support the future of commercial clean energy.