... resolution. * Work in partnership with our clients to deliver innovative solutions and enhance the claims management process * Think critically, solve problems, plan, and prioritize activities to ...
... resolution. * Work in partnership with our clients to deliver innovative solutions and enhance the claims management process * Think critically, solve problems, plan, and prioritize activities to ...
Senior Resolution Manager
Carrollton, TX · On-site
$66K - $94K/yr
... resolution. * Work in partnership with our clients to deliver innovative solutions and enhance the claims management process * Think critically, solve problems, plan, and prioritize activities to ...
Senior Resolution Manager
Carrollton, TX · On-site
$66K - $94K/yr
... resolution. * Work in partnership with our clients to deliver innovative solutions and enhance the claims management process * Think critically, solve problems, plan, and prioritize activities to ...
... resolution. * Work in partnership with our clients to deliver innovative solutions and enhance the claims management process * Think critically, solve problems, plan, and prioritize activities to ...
... resolution. * Work in partnership with our clients to deliver innovative solutions and enhance the claims management process * Think critically, solve problems, plan, and prioritize activities to ...
Research & Resolution Specialist
$19 - $22/hr
... Resolution Managers. This position will conduct extensive research in multiple software platforms to resolve outstanding balances in accounts receivable. The RRA must effectively communicate and ...
Research & Resolution Specialist
$19 - $22/hr
... Resolution Managers. This position will conduct extensive research in multiple software platforms to resolve outstanding balances in accounts receivable. The RRA must effectively communicate and ...
Research & Resolution Specialist
$19 - $22/hr
... Resolution Managers. This position will conduct extensive research in multiple software platforms to resolve outstanding balances in accounts receivable. The RRA must effectively communicate and ...
Research & Resolution Specialist
$19 - $22/hr
... Resolution Managers. This position will conduct extensive research in multiple software platforms to resolve outstanding balances in accounts receivable. The RRA must effectively communicate and ...
Research & Resolution Specialist
Dallas, TX · On-site
$19 - $22/hr
... Resolution Managers. This position will conduct extensive research in multiple software platforms to resolve outstanding balances in accounts receivable. The RRA must effectively communicate and ...
Research & Resolution Specialist
Dallas, TX · On-site
$19 - $22/hr
... Resolution Managers. This position will conduct extensive research in multiple software platforms to resolve outstanding balances in accounts receivable. The RRA must effectively communicate and ...
... Resolution Managers. This position will conduct extensive research in multiple software platforms to resolve outstanding balances in accounts receivable. The RRA must effectively communicate and ...
... Resolution Managers. This position will conduct extensive research in multiple software platforms to resolve outstanding balances in accounts receivable. The RRA must effectively communicate and ...
Resolution Specialist
Plano, TX · On-site
$18 - $20/hr
C., operating in partnership with S&A Legal Management Services, Inc., is a legal recoveries ... We are currently seeking a Debt Resolution Specialist to join our Collections team. This role is ...
Quick apply
Resolution Specialist
Plano, TX · On-site
$18 - $20/hr
C., operating in partnership with S&A Legal Management Services, Inc., is a legal recoveries ... We are currently seeking a Debt Resolution Specialist to join our Collections team. This role is ...
Tax Resolution Specialist
Roanoke, TX · Remote
$110K - $135K/yr
... manage a caseload remotely with minimal hand-holding Preferred: • Multi-state resolution and voluntary disclosure program experience • Background in a CPA firm, tax advisory, or boutique ...
Quick apply
Tax Resolution Specialist
Roanoke, TX · Remote
$110K - $135K/yr
... manage a caseload remotely with minimal hand-holding Preferred: • Multi-state resolution and voluntary disclosure program experience • Background in a CPA firm, tax advisory, or boutique ...
Tax Resolution Specialist
Arlington, TX · Remote
$110K - $135K/yr
... manage a caseload remotely with minimal hand-holding Preferred: • Multi-state resolution and voluntary disclosure program experience • Background in a CPA firm, tax advisory, or boutique ...
Quick apply
Tax Resolution Specialist
Arlington, TX · Remote
$110K - $135K/yr
... manage a caseload remotely with minimal hand-holding Preferred: • Multi-state resolution and voluntary disclosure program experience • Background in a CPA firm, tax advisory, or boutique ...
Tax Resolution Specialist
Canutillo, TX · Remote
$110K - $135K/yr
... manage a caseload remotely with minimal hand-holding Preferred: • Multi-state resolution and voluntary disclosure program experience • Background in a CPA firm, tax advisory, or boutique ...
Quick apply
Tax Resolution Specialist
Canutillo, TX · Remote
$110K - $135K/yr
... manage a caseload remotely with minimal hand-holding Preferred: • Multi-state resolution and voluntary disclosure program experience • Background in a CPA firm, tax advisory, or boutique ...
Tax Resolution Specialist
Plano, TX · Remote
$110K - $135K/yr
... manage a caseload remotely with minimal hand-holding Preferred: • Multi-state resolution and voluntary disclosure program experience • Background in a CPA firm, tax advisory, or boutique ...
Quick apply
Tax Resolution Specialist
Plano, TX · Remote
$110K - $135K/yr
... manage a caseload remotely with minimal hand-holding Preferred: • Multi-state resolution and voluntary disclosure program experience • Background in a CPA firm, tax advisory, or boutique ...
Tax Resolution Specialist
Dallas, TX · Remote
$110K - $135K/yr
... manage a caseload remotely with minimal hand-holding Preferred: • Multi-state resolution and voluntary disclosure program experience • Background in a CPA firm, tax advisory, or boutique ...
Quick apply
Tax Resolution Specialist
Dallas, TX · Remote
$110K - $135K/yr
... manage a caseload remotely with minimal hand-holding Preferred: • Multi-state resolution and voluntary disclosure program experience • Background in a CPA firm, tax advisory, or boutique ...
Customer Resolution Specialist
Plano, TX · On-site
$18.50/hr
... management. The position diagnoses issues quickly, offers accurate resolutions, and minimizes ... The Customer Resolution Specialist (CRS) performs both front-line customer service and back-office ...
Customer Resolution Specialist
Plano, TX · On-site
$18.50/hr
... management. The position diagnoses issues quickly, offers accurate resolutions, and minimizes ... The Customer Resolution Specialist (CRS) performs both front-line customer service and back-office ...
Customer Resolution Specialist
Plano, TX · On-site
$18.50/hr
... management. The position diagnoses issues quickly, offers accurate resolutions, and minimizes ... The Customer Resolution Specialist (CRS) performs both front-line customer service and back-office ...
Customer Resolution Specialist
Plano, TX · On-site
$18.50/hr
... management. The position diagnoses issues quickly, offers accurate resolutions, and minimizes ... The Customer Resolution Specialist (CRS) performs both front-line customer service and back-office ...
Resolution Specialist
Houston, TX · On-site
Manage defense counsel on pre-suit and litigated matters * Participate in mediations * Maintain thorough documentation, diary notes, and status updates * Conduct onsite visits, attend meetings, and ...
Resolution Specialist
Houston, TX · On-site
Manage defense counsel on pre-suit and litigated matters * Participate in mediations * Maintain thorough documentation, diary notes, and status updates * Conduct onsite visits, attend meetings, and ...
... solutions and managing customized health plans. What is your impact? The Client Resolution ... Specialist is an early career position that will serve as a key resource for members, providers ...
New
... solutions and managing customized health plans. What is your impact? The Client Resolution ... Specialist is an early career position that will serve as a key resource for members, providers ...
New
Client Resolution Specialist
Irving, TX · On-site
... solutions and managing customized health plans. What is your impact? The Client Resolution ... Specialist is an early career position that will serve as a key resource for members, providers ...
Client Resolution Specialist
Irving, TX · On-site
... solutions and managing customized health plans. What is your impact? The Client Resolution ... Specialist is an early career position that will serve as a key resource for members, providers ...
Client Resolution Specialist
Irving, TX · On-site
... solutions and managing customized health plans. What is your impact? The Client Resolution ... Specialist is an early career position that will serve as a key resource for members, providers ...
New
Client Resolution Specialist
Irving, TX · On-site
... solutions and managing customized health plans. What is your impact? The Client Resolution ... Specialist is an early career position that will serve as a key resource for members, providers ...
New
Customer Resolution Response Specialist The Customer Resolution Response Specialist is responsible ... Manage a pipeline consisting of written customer complaints and requests for information and/or ...
Customer Resolution Response Specialist The Customer Resolution Response Specialist is responsible ... Manage a pipeline consisting of written customer complaints and requests for information and/or ...
Resolution Manager information
What jobs pay $500,000 a year in the US?
What jobs pay 10,000 a month without a degree?
How does a Resolution Manager typically collaborate with other departments to resolve complex issues?
What jobs pay 2000 a day?
What is a Resolution Manager?
What are the key skills and qualifications needed to thrive as a Resolution Manager, and why are they important?
What does a resolution manager do?
What is the difference between Resolution Manager vs Customer Service Manager?
| Aspect | Resolution Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Resolving complex issues and disputes efficiently | Overseeing customer service teams and satisfaction |
| Required Skills | Problem-solving, conflict resolution, technical knowledge | Leadership, communication, customer relationship management |
| Work Environment | Operations, support centers, client-facing roles | Call centers, retail, service industries |
| Certifications | Relevant industry certifications, conflict resolution training | Customer service certifications, management training |
While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

Full-time
Medical, Dental, Vision, Life, Retirement
Posted 15 days ago
Arthur J. Gallagher & Co. rating
7.7
Based on 66 frontline employees who took The Breakroom Quiz
174th of 261 rated insurance
Job description
Overview
Large Dedicated National Big Box Retail Client!
Role specifics:
- Jurisdictions: Open to any
- Licenses: TX FL NY HI RI and reciprocals (must be willing to obtain all licenses within specified timeframe)
- Location: This role is HYBRID at least 2 times a week in our Carrollton TX, Downers Grove IL, or St Peters MO office
How you'll make an impact
- Apply claims management experience to execute decision-making to analyze claims exposure and litigation, plan the proper course of action, and appropriately resolve claims.
- Interact extensively with various parties involved in the claim process to ensure effective communication and resolution.
- Provide exceptional customer service to our claimants on behalf of our clients exhibiting empathy through each step of the claims process
- Handle claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements.
- Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file.
About You
Potential candidates should have the following:
- Claims Background: Retail, Premises, General Liability.
- Jurisdictional Experience: Open to any
- Active Adjusters' licenses: TX FL NY HI RI and reciprocals (must be willing to obtain all licenses within specified timeframe)
As a key member of our Claims Adjuster team, you will:
- Investigate, evaluate, and resolve complex Commercial GL claims, applying your claims experience and analytical skills to make informed decisions and bring claims to resolution.
- Work in partnership with our clients to deliver innovative solutions and enhance the claims management process
- Think critically, solve problems, plan, and prioritize activities to optimally serve clients
REQUIRED QUALIFICATIONS:
- High School Diploma.
- Minimum of 5 years related claims experience.
- Appropriate licensing and/or certification in all states in which claims are being handled.
- Knowledge of accepted industry standards and practices.
- Computer experience with related claims and business software.
DESIRED:
- Bachelor's Degree.
#LI-DR1
#LI-Remote
#GBTopJob
Compensation and benefits
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
Other benefits include:
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
- And more...
**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.
We value inclusion and diversity
Click Here to review our U.S. Eligibility Requirements
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Qualifications:Potential candidates should have the following:
- Claims Background: Retail, Premises, General Liability.
- Jurisdictional Experience: Open to any
- Active Adjusters' licenses: TX FL NY HI RI and reciprocals (must be willing to obtain all licenses within specified timeframe)
As a key member of our Claims Adjuster team, you will:
- Investigate, evaluate, and resolve complex Commercial GL claims, applying your claims experience and analytical skills to make informed decisions and bring claims to resolution.
- Work in partnership with our clients to deliver innovative solutions and enhance the claims management process
- Think critically, solve problems, plan, and prioritize activities to optimally serve clients
REQUIRED QUALIFICATIONS:
- High School Diploma.
- Minimum of 5 years related claims experience.
- Appropriate licensing and/or certification in all states in which claims are being handled.
- Knowledge of accepted industry standards and practices.
- Computer experience with related claims and business software.
DESIRED:
- Bachelor's Degree.
#LI-DR1
#LI-Remote
#GBTopJob
Education:UNAVAILABLEEmployment Type: FULL_TIMEWhat Arthur J. Gallagher & Co. employees say
Pay
Benefits
Hours and flexibility
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About Arthur J. Gallagher
Sourced by ZipRecruiter
Industry
Insurance services
Company size
10,000+ Employees
Headquarters location
Rolling Meadows, IL, US
Year founded
1927