The Audit Resolution Manager (Auditor IV-V) performs advanced and/or supervisory to highly advanced and/or managerial (senior-level) auditing work. Works under minimal supervision, with considerable ...
The Audit Resolution Manager (Auditor IV-V) performs advanced and/or supervisory to highly advanced and/or managerial (senior-level) auditing work. Works under minimal supervision, with considerable ...
Audit Resolution Manager (Statewide)
Austin, TX · On-site
$6.6K - $7.6K/mo
The Audit Resolution Manager (Auditor IV-V) performs advanced and/or supervisory to highly advanced and/or managerial (senior-level) auditing work. Works under minimal supervision, with considerable ...
Audit Resolution Manager (Statewide)
Austin, TX · On-site
$6.6K - $7.6K/mo
The Audit Resolution Manager (Auditor IV-V) performs advanced and/or supervisory to highly advanced and/or managerial (senior-level) auditing work. Works under minimal supervision, with considerable ...
Senior Resolution Manager
Dallas, TX · On-site
$25K/mo
Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a ...
New
Senior Resolution Manager
Dallas, TX · On-site
$25K/mo
Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a ...
New
Resolution Specialist
Plano, TX · On-site
$18 - $20/hr
We are seeking a motivated Resolution Specialist to join our Plano, TX-based team. This role is ... Ability to multi-task and manage time effectively * Ability to be flexible to adapt and act quickly ...
Quick apply
Resolution Specialist
Plano, TX · On-site
$18 - $20/hr
We are seeking a motivated Resolution Specialist to join our Plano, TX-based team. This role is ... Ability to multi-task and manage time effectively * Ability to be flexible to adapt and act quickly ...
Tax Resolution Specialist
Plano, TX · Remote
$110K - $135K/yr
Self-directed and organized - you can manage a caseload remotely with minimal hand-holding Preferred: * Multi-state resolution and voluntary disclosure program experience * Background in a CPA firm ...
Quick apply
Tax Resolution Specialist
Plano, TX · Remote
$110K - $135K/yr
Self-directed and organized - you can manage a caseload remotely with minimal hand-holding Preferred: * Multi-state resolution and voluntary disclosure program experience * Background in a CPA firm ...
Tax Resolution Specialist
Canutillo, TX · Remote
$110K - $135K/yr
Self-directed and organized - you can manage a caseload remotely with minimal hand-holding Preferred: * Multi-state resolution and voluntary disclosure program experience * Background in a CPA firm ...
Quick apply
Tax Resolution Specialist
Canutillo, TX · Remote
$110K - $135K/yr
Self-directed and organized - you can manage a caseload remotely with minimal hand-holding Preferred: * Multi-state resolution and voluntary disclosure program experience * Background in a CPA firm ...
Tax Resolution Specialist
Roanoke, TX · Remote
$110K - $135K/yr
Self-directed and organized - you can manage a caseload remotely with minimal hand-holding Preferred: * Multi-state resolution and voluntary disclosure program experience * Background in a CPA firm ...
Quick apply
Tax Resolution Specialist
Roanoke, TX · Remote
$110K - $135K/yr
Self-directed and organized - you can manage a caseload remotely with minimal hand-holding Preferred: * Multi-state resolution and voluntary disclosure program experience * Background in a CPA firm ...
Tax Resolution Specialist
Arlington, TX · Remote
$110K - $135K/yr
Self-directed and organized - you can manage a caseload remotely with minimal hand-holding Preferred: * Multi-state resolution and voluntary disclosure program experience * Background in a CPA firm ...
Quick apply
Tax Resolution Specialist
Arlington, TX · Remote
$110K - $135K/yr
Self-directed and organized - you can manage a caseload remotely with minimal hand-holding Preferred: * Multi-state resolution and voluntary disclosure program experience * Background in a CPA firm ...
Tax Resolution Specialist
Dallas, TX · Remote
$110K - $135K/yr
Self-directed and organized - you can manage a caseload remotely with minimal hand-holding Preferred: * Multi-state resolution and voluntary disclosure program experience * Background in a CPA firm ...
Quick apply
Tax Resolution Specialist
Dallas, TX · Remote
$110K - $135K/yr
Self-directed and organized - you can manage a caseload remotely with minimal hand-holding Preferred: * Multi-state resolution and voluntary disclosure program experience * Background in a CPA firm ...
Account Resolution Specialist
Dallas, TX · On-site
$14.25 - $19.75/hr
Account Resolution Specialist Location: Dallas - Hospital Additional Posting Details: Monday ... Minimum of two years of experience managing patient account follow-up within a revenue cycle ...
Account Resolution Specialist
Dallas, TX · On-site
$14.25 - $19.75/hr
Account Resolution Specialist Location: Dallas - Hospital Additional Posting Details: Monday ... Minimum of two years of experience managing patient account follow-up within a revenue cycle ...
Lien Resolution Specialist
Austin, TX · On-site
... management database with up-to-date and accurate information allowing for quick review of case ... ARCHER's core offering is post-settlement Healthcare Lien Resolution Administration and QSF ...
Lien Resolution Specialist
Austin, TX · On-site
... management database with up-to-date and accurate information allowing for quick review of case ... ARCHER's core offering is post-settlement Healthcare Lien Resolution Administration and QSF ...
Account Resolution Specialist
$14.25 - $19.75/hr
Account Resolution Specialist Location: Dallas - Hospital Additional Posting Details: Monday ... Minimum of two years of experience managing patient account followup within a revenue cycle ...
Account Resolution Specialist
$14.25 - $19.75/hr
Account Resolution Specialist Location: Dallas - Hospital Additional Posting Details: Monday ... Minimum of two years of experience managing patient account followup within a revenue cycle ...
Account Resolution Specialist
Dallas, TX · On-site
$14.25 - $19.75/hr
Account Resolution Specialist Location: Dallas - Hospital Additional Posting Details: Monday ... Minimum of two years of experience managing patient account followup within a revenue cycle ...
Account Resolution Specialist
Dallas, TX · On-site
$14.25 - $19.75/hr
Account Resolution Specialist Location: Dallas - Hospital Additional Posting Details: Monday ... Minimum of two years of experience managing patient account followup within a revenue cycle ...
Manager, Safety & Resolution
Austin, TX · On-site
$85K - $110K/yr
The Manager, Safety & Resolution is responsible for the administration, review, and oversight of all vehicle camera systems, including systems deployed across multiple vehicle types or service modes.
Manager, Safety & Resolution
Austin, TX · On-site
$85K - $110K/yr
The Manager, Safety & Resolution is responsible for the administration, review, and oversight of all vehicle camera systems, including systems deployed across multiple vehicle types or service modes.
Manager, Safety & Resolution
$85K - $110K/yr
The Manager, Safety & Resolution is responsible for the administration, review, and oversight of all vehicle camera systems, including systems deployed across multiple vehicle types or service modes.
Manager, Safety & Resolution
$85K - $110K/yr
The Manager, Safety & Resolution is responsible for the administration, review, and oversight of all vehicle camera systems, including systems deployed across multiple vehicle types or service modes.
Account Resolution Specialist
Austin, TX · On-site
$14.25 - $19.75/hr
Effective time management skills including the ability to prioritize multiple responsibilities and ... Account Resolution Specialists have the responsibility for the collection of all delinquent ...
Account Resolution Specialist
Austin, TX · On-site
$14.25 - $19.75/hr
Effective time management skills including the ability to prioritize multiple responsibilities and ... Account Resolution Specialists have the responsibility for the collection of all delinquent ...
... managing customized health plans. What is your impact? The Client Resolution Specialist is an ... entry level position that maintains responsibilities similar to a Customer Service Representative ...
... managing customized health plans. What is your impact? The Client Resolution Specialist is an ... entry level position that maintains responsibilities similar to a Customer Service Representative ...
Account Resolution Specialist
Austin, TX · On-site
$14.25 - $19.75/hr
Effective time management skills including the ability to prioritize multiple responsibilities and ... Account Resolution Specialists have the responsibility for the collection of all delinquent ...
Account Resolution Specialist
Austin, TX · On-site
$14.25 - $19.75/hr
Effective time management skills including the ability to prioritize multiple responsibilities and ... Account Resolution Specialists have the responsibility for the collection of all delinquent ...
... managing customized health plans. What is your impact? The Client Resolution Specialist is an ... entry level position that maintains responsibilities similar to a Customer Service Representative ...
... managing customized health plans. What is your impact? The Client Resolution Specialist is an ... entry level position that maintains responsibilities similar to a Customer Service Representative ...
... Resolution manger to monitor and extract audit reports from the ALM tools. • Pilot new tools, perform tests with IT organization before upgrade or new tool roll out. • Monitoring. • Support ...
... Resolution manger to monitor and extract audit reports from the ALM tools. • Pilot new tools, perform tests with IT organization before upgrade or new tool roll out. • Monitoring. • Support ...
Resolution Manager information
How does a resolution manager typically collaborate with other departments to resolve complex issues?
What are the key skills and qualifications needed to thrive as a resolution manager?
What is the difference between Resolution Manager vs Customer Service Manager?
| Aspect | Resolution Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Resolving complex issues and disputes efficiently | Overseeing customer service teams and satisfaction |
| Required Skills | Problem-solving, conflict resolution, technical knowledge | Leadership, communication, customer relationship management |
| Work Environment | Operations, support centers, client-facing roles | Call centers, retail, service industries |
| Certifications | Relevant industry certifications, conflict resolution training | Customer service certifications, management training |
While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

Full-time
Medical, Retirement, PTO
Posted 23 days ago
Texas Workforce Commission rating
7.2
Based on 18 frontline employees who took The Breakroom Quiz
618th of 841 rated public administrative organizations
Job description
WHO WE ARE:
Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. Our main office is located at 101 E .15th St, Austin, Texas, but work can be performed from any city in Texas. This position is in the Division of Fraud Deterrence and Compliance Monitoring (FDCM).
TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.
WHO YOU ARE:
A critical thinker with excellent verbal and written communication skills that will collaborate with internal and external stakeholders. You are a self-starting and motivated problem solver with excellent audit resolution skills.
WHAT YOU WILL DO:
The Audit Resolution Manager (Auditor IV-V) performs advanced and/or supervisory to highly advanced and/or managerial (senior-level) auditing work. Works under minimal supervision, with considerable to extensive latitude for the use of initiative and independent judgment.
YOU WILL BE TRUSTED TO:
-Oversee and manage the end-to-end audit resolution process for local workforce development boards and other subrecipients.
-Supervise staff.
-Review and analyze independent audit reports, financial statements, and monitoring reports to identify compliance issues, questioned costs, and internal control deficiencies.
-Evaluate the adequacy and effectiveness of Corrective Action Plans (CAPs) submitted by subrecipients and monitor their implementation.
-Issue management decisions on audit findings and negotiate the recovery of disallowed or questioned costs.
-Communicate complex regulatory and financial information effectively, both verbally and in writing, to subrecipients, agency leadership, and federal oversight partners.
-Develop and update audit resolution policies, procedures, and training materials to ensure alignment with state and federal guideline.
-Provide guidance to subrecipients regarding financial management, cost allocation, and audit requirements.
-Prepare detailed, accurate, and timely reports on the status of audit resolutions for executive management.
-Train and mentor audit staff on resolution procedures and complex regulatory interpretations.
- Perform other duties as assigned.
YOU QUALIFY WITH:
-Auditor IV: Graduation from an accredited four-year college or university with major course work in accounting, business administration, finance, economics or a related field; plus four years of full-time experience in: Accounting, program financial performance, or IT auditing or, Management information systems analysis, business process analysis, contract monitoring, or Positions which provided extensive knowledge of agency budgetary controls, or Administrative procedures and related state and federal regulatory laws. One year of full-time in-service experience classified as an Auditor III with regular status will satisfy the minimum qualifications.
-Auditor V: Graduation from an accredited four-year college or university with major course work in accounting, business administration, finance, economics or a related field; plus five years of full-time experience in: Accounting, program financial performance, or IT auditing or, Management information systems analysis, business process analysis, contract monitoring, or Positions which provided extensive knowledge of agency budgetary controls, or Administrative procedures and related state and federal regulatory laws. One year of full-time in-service experience classified as an Auditor IV with regular status will satisfy the minimum qualifications.
-Both Levels: Education and experience may substitute for one another. A license to practice as a Certified Public Accountant (CPA) in Texas, a certificate to practice as a Certified Internal Auditor (CIA) or as a Certified Information Systems Auditor (CISA) will satisfy the educational requirement and two years of the non-supervisory or non-administrative management experience.
YOU ARE A GREAT FIT WITH:
-Knowledge of fiscal and/or program operations.
-Proficiency in Microsoft Word and Excel.
- Knowledge of Uniform Grant Guidance (UGG)
- Skill in composing clear and concise audit procedures, work papers, findings and recommendations
- Ability to train others and to lead a monitoring team
- Ability to gather and analyze accurate and relevant audit information, and to communicate audit findings and recommendations effectively
- Ability to process and assimilate large amounts of reading materials; to perform numerical analyses; to interpret statues and instructions; to evaluate accounting and/or management operations systems for accuracy and legal conformance; and, to accurately complete and assemble audit working papers into a final report format
YOU GAIN:
- A Family Friendly Certified Workplace.
- Competitive starting salary: $6,687.48 - $7,652.99/month
- Defined Retirement Benefit Plan
- Optional 401(k) and 457 accounts
- Medical Insurance
- Paid time off, including time for vacation, sick and family care leave
- Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits.
VETERANS:
Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AccountingAuditingandFinance.pdf
HOW TO APPLY:
To be considered, please complete an Application for Employment and apply on Taleo. TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.
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