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Resolution Manager Jobs in Texas (NOW HIRING)

WebTPA

Client Resolution Specialist

Irving, TX · On-site

... solutions and managing customized health plans. What is your impact? The Client Resolution ... Specialist is an early career position that will serve as a key resource for members, providers ...

WebTPA

Client Resolution Specialist

San Antonio, TX

... managing customized health plans. What is your impact? The Client Resolution Specialist is an ... entry level position that maintains responsibilities similar to a Customer Service Representative ...

Guidewell

Client Resolution Specialist

San Antonio, TX · On-site

... managing customized health plans. What is your impact? The Client Resolution Specialist is an ... entry level position that maintains responsibilities similar to a Customer Service Representative ...

Guidewell

Client Resolution Specialist

Irving, TX · On-site

... solutions and managing customized health plans. What is your impact? The Client Resolution ... Specialist is an early career position that will serve as a key resource for members, providers ...

WebTPA

Client Resolution Specialist

San Antonio, TX

... managing customized health plans. What is your impact? The Client Resolution Specialist is an ... entry level position that maintains responsibilities similar to a Customer Service Representative ...

Guidewell

Client Resolution Specialist

San Antonio, TX · On-site

... managing customized health plans. What is your impact? The Client Resolution Specialist is an ... entry level position that maintains responsibilities similar to a Customer Service Representative ...

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All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Texas

Resolution Manager information

What jobs pay $500,000 a year in the US?

Resolution Managers typically do not earn $500,000 annually; such high salaries are more common in executive roles, specialized surgeons, or successful entrepreneurs. High-paying jobs often require extensive experience, advanced skills, and sometimes ownership or leadership positions. Compensation at this level is rare and usually involves bonuses, profit sharing, or equity components.

How does a Resolution Manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is a resolution manager?

A resolution manager is a professional responsible for addressing and resolving customer issues, complaints, or disputes efficiently. They often coordinate with other departments, utilize problem-solving skills, and may use customer relationship management (CRM) tools to ensure timely solutions and maintain customer satisfaction.

What is the 3 month rule for jobs?

The 3 month rule for jobs often refers to a probationary period, typically lasting three months, during which an employer evaluates a Resolution Manager's performance and suitability for the role. During this time, employees may have limited job security and benefits, and successful completion can lead to permanent employment status. This period also allows the employer to assess skills, adaptability, and fit within the team.

Is a CSA job stressful?

A Customer Service Associate (CSA) role can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics may contribute to job stress, but some employers offer training and support to help manage workload and reduce stress levels.

What are the key skills and qualifications needed to thrive as a Resolution Manager, and why are they important?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are the most commonly searched types of Resolution jobs in Texas? The most popular types of Resolution jobs in Texas are:
What are popular job titles related to Resolution Manager jobs in Texas? For Resolution Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Texas look for? The top searched job categories for Resolution Manager jobs in Texas are:
What cities in Texas are hiring for Resolution Manager jobs? Cities in Texas with the most Resolution Manager job openings:
Resolution Manager jobs near you
Client Resolution Specialist

Client Resolution Specialist

WebTPA

Irving, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

WebTPA rating

7.5

Company rating: 7.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

202nd of 281 rated insurance

Job description

Get To Know Us!

WebTPA, a GuideWell Company, is a healthcare third-party administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans.

What is your impact?

The Client Resolution Specialist is an early career position that will serve as a key resource for members, providers, clients, and internal teams by resolving complex service-related cases.  This would include supporting Customer Service with both inbound and outbound calls and partnering with various departments for resolution.  

Job Details:

-In office at 6535 North State Highway 161, Irving, TX 75039

-Ability to work between the hours of 7:00am - 7:00pm CST Monday to Friday

What Will You Be Doing: 

  • Provide standard client support: 
    • Primary client contact for claims and customer service issues for assigned accounts and identify customer needs on a pro-active basis.
  • Track all assigned client questions and concerns.
  • Assist with customer service phone calls and queues as assigned.
  • Provide expert level of assistance to members who have complex or escalated issues that have not been successfully resolved by normal means
    • Identify members who have high claim volumes or excessive calls to customer service, which may be an indication that they need help understanding their plan or help with finding solutions
    • Work directly with the Benefit Consultant for the employer group, to resolve claim or customer service issues.
  • Other responsibilities include researching claim appeals, researching benefit questions, and locating network providers. 
    • Provide direction and training to client-dedicated Customer Service Team staff 
    • Provide instruction and training to Customer Service Team when directed by the employer group or the Customer Service Manager. 
  • Assisting with assigned special projects. 

Qualifications:

  • 1+ years related work experience in customer service 
  • High school diploma or GED 
  • Knowledge in the healthcare industry including CPT and ICD-10 coding, COBRA, HIPAA, pre-existing conditions, and coordination of benefits
  • Concise written and oral communication skills required, including the ability to deal with conflict. 
  • Proficiency in maintaining good rapport with physicians, healthcare facilities, clients and providers. 
  • Knowledge of all MS Office products. 
  • Must possess proven judgment, decision-making skills and the ability to analyze. 

What We Can Offer YOU!

To support your wellbeing, comprehensive benefits are offered. As a WebTPA employee, you will have access to:

  • Medical, dental, vision, life and global travel health insurance
  • Income protection benefits: life insurance, Short- and long-term disability programs
  • Leave programs to support personal circumstances.
  • Retirement Savings Plan includes employer contribution and employer match
  • Paid time off, volunteer time off, and 11 holidays
  • Additional voluntary benefits available and a comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for interns and part-time employees may differ.

General Physical Demands

Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally. 

Physical/Environmental Activities

Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). Occasionally 

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.

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