ZipRecruiter

Log In

1

Resolution Manager Jobs in Texas (NOW HIRING)

BMO Capital Markets

Account Resolution Specialist

Irving, TX · On-site

$14 - $19.25/hr

Manages all transactions related to customer calls or refers to appropriate internal business ... for the successful resolution of non-performing and high risk accounts. Solutions range from ...

Octane

Account Resolution Specialist II

Irving, TX

$14 - $19.25/hr

The Account Resolution Specialist II supports the Asset Recovery team by managing specialized ... Monitor and manage accounts where vehicles have been declared a total loss by the insurance ...

Octane

Account Resolution Specialist II

Irving, TX · On-site

$14 - $19.25/hr

The Account Resolution Specialist II supports the Asset Recovery team by managing specialized ... Monitor and manage accounts where vehicles have been declared a total loss by the insurance ...

TDECU

Counselor - Loan Resolutions

Detroit, TX · On-site

Loan Resolution Manager Essential Duties and Responsibilities: 1. Uses diverse forms of communication to make contact with the member, such as phone, email, automated dialing system and door knocker ...

Horace Mann

Billing Resolution Specialist

Plano, TX · On-site

$18.50 - $25/hr

Overview Horace Mann is seeking a customer-focused and detail-oriented Billing Resolution ... Strong organizational skills with the ability to manage multiple priorities in a fast-paced ...

next page

Showing results 1-20

People also search for

All JobsResolution Manager JobsResolution Manager Jobs in Texas

Resolution Manager information

See Texas salary details

$21.5K

$59.4K

$113.4K

How much do resolution manager jobs pay per year?

As of Jun 5, 2026, the average yearly pay for resolution manager in Texas is $59,361.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,056.00 and $72,113.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Resolution Manager, and why are they important?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a Resolution Manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is a Resolution Manager?

A Resolution Manager is a professional responsible for addressing and resolving customer complaints, disputes, or issues within an organization. They act as a liaison between customers and the company, ensuring that concerns are handled efficiently and fairly while maintaining customer satisfaction. Resolution Managers investigate problems, coordinate with relevant departments, and implement solutions to prevent future occurrences. Their goal is to maintain positive relationships with clients and uphold the company’s reputation through effective conflict resolution.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are the most commonly searched types of Resolution jobs in Texas? The most popular types of Resolution jobs in Texas are:
What are popular job titles related to Resolution Manager jobs in Texas? For Resolution Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Texas look for? The top searched job categories for Resolution Manager jobs in Texas are:
What cities in Texas are hiring for Resolution Manager jobs? Cities in Texas with the most Resolution Manager job openings:
Resolution Manager jobs near you
Resolution Specialist

Resolution Specialist

The Gray Insurance Company

Houston, TX • On-site

Full-time

Medical, Retirement, PTO

Posted 29 days ago

Job description

What you'd be doing:
  • Investigate Commercial Auto and General Liability claims
  • Verify policy coverage
  • Communicate clearly and promptly with insureds, claimants, and plaintiff attorneys
  • Assess exposure and set reserves within your authority level
  • Develop strategies and action plans to resolve claims efficiently
  • Utilize experts to assess liability and damages
  • Manage defense counsel on pre-suit and litigated matters
  • Participate in mediations
  • Maintain thorough documentation, diary notes, and status updates
  • Conduct onsite visits, attend meetings, and participate in claim file reviews
  • Engage in team initiatives and process improvement
  • Identify and report suspected fraud
  • Identify subrogation opportunities
  • Ensure compliance with Medicare Section 111 and other regulations
  • Stay updated with industry developments and maintain CE credits
  • Work pro-actively with a sense of urgency
  • Mentor team members and support the Team Lead/Manager as needed

We're looking for someone who has:
  • A valid adjuster license in applicable jurisdictions
  • At least 3 years of experience handling liability claims
  • Excellent written and verbal communication skills
  • Strong proficiency with Microsoft Office and claims management software
  • Ability to manage a caseload independently and meet deadlines
  • Professional demeanor, keen attention to detail, and a team-oriented approach

Preferred candidates may have:
  • Bachelor's degree
  • Experience supervising or mentoring peers
  • A background working on litigated claims
  • Experience participating in mediations and working directly with defense counsel
  • Industry designations (AIC, CPCU)

About The Gray Insurance Company:
Named among the Top Workplaces by the Times-Picayune for six years in a row, The Gray Insurance Company's mission is to provide innovative risk management solutions and positively impact the people we serve. We strive to be the leader in our market by changing how people think about insurance. We offer exceptional products and services and provide value through a workforce inspired to serve each other, our customers and our communities. Our core values are proud professionalism, responsive service, proactive improvement, integrity and, above all, family.
TGIC offers a comprehensive benefits package including robust health coverage, wellness coaching, 10 paid holidays, generous vacation time plus additional days of paid time off, paid volunteer time off, a 401k plan, profit sharing and more.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply