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Resolution Manager Jobs in Texas (NOW HIRING)

Linde

Branch Manager

Fort Worth, TX

Provide proactive and ongoing training and development, strengthening team capabilities and building strong customer relationships through prompt issue resolution * Manage staff scheduling and ...

Linde Group

Branch Manager

Fort Worth, TX · On-site

Provide proactive and ongoing training and development, strengthening team capabilities and building strong customer relationships through prompt issue resolution * Manage staff scheduling and ...

Parallon

Discrepancy Resolution Team Lead

Cibolo, TX

Do you want to join an organization that invests in you as a Discrepancy Resolution Team Lead? At ... Meets with the Manager regularly to effectively communicate and resolve Underpayment issues, set ...

3 Day Blinds

Customer Care Resolution Associate

Dallas, TX · On-site

$18 - $19.50/hr

Manage a high volume of open cases and provide timely, consistent and accurate updates on progress and ultimate resolution * Contribute to organizational success by leveraging all tools and resources ...

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Resolution Manager information

See Texas salary details

$21.5K

$59.4K

$113.4K

How much do resolution manager jobs pay per year?

As of Jun 8, 2026, the average yearly pay for resolution manager in Texas is $59,361.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,056.00 and $72,113.00 per year, depending on experience, location, and employer.

How does a Resolution Manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is a Resolution Manager?

A Resolution Manager is a professional responsible for addressing and resolving customer complaints, disputes, or issues within an organization. They act as a liaison between customers and the company, ensuring that concerns are handled efficiently and fairly while maintaining customer satisfaction. Resolution Managers investigate problems, coordinate with relevant departments, and implement solutions to prevent future occurrences. Their goal is to maintain positive relationships with clients and uphold the company’s reputation through effective conflict resolution.

What are the key skills and qualifications needed to thrive as a Resolution Manager, and why are they important?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are the most commonly searched types of Resolution jobs in Texas? The most popular types of Resolution jobs in Texas are:
What are popular job titles related to Resolution Manager jobs in Texas? For Resolution Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Texas look for? The top searched job categories for Resolution Manager jobs in Texas are:
What cities in Texas are hiring for Resolution Manager jobs? Cities in Texas with the most Resolution Manager job openings:
Resolution Manager jobs near you
Customer Resolution Intake Supervisor

Customer Resolution Intake Supervisor

Two Harbors Investment Corp.

Coppell, TX • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

The Customer Resolution Intake Supervisor leads the Customer Resolution Intake team and has oversight of physical and electronic written communications, initiating business processes on behalf of internal stakeholders, acknowledging and responding to written customer inquiries, complaints, and requests for assistance.
The Customer Resolution Intake Supervisor reports to the AVP-Customer Resolution and must develop strong working relationships with direct reports, key stakeholders, vendors, investors, co-workers, and customers.
Responsibilities:
  • Manage a team including motivating, hiring, training, performance management, and setting monthly goals
  • Address the escalation of issues and coordinate with appropriate internal and external resources to provide resolution
  • Lead the day to day practical implementation of the Company's policies and procedures, as well as state and federal law requirements, with respect to customer correspondence, Notices of Error, and Requests for Information
  • Ensure team properly analyzes, create case in Correspondence Tracker, routs to the correct recipient, and initiates business processes in accordance with the documented procedures
  • Control the outbound handling of first class and certified USPS mail; commercial delivery service packages; outbound email; and outbound vendor fulfilled mailing
  • Maintain department regulatory compliance; keep informed on changes in regulation
  • Establish productivity objectives and strategies
  • Monitor productivity and provide assistance to staff when needed
  • Review/prepare reports for management
  • Create and update procedures for the team
  • Generate quality assessment reports
  • Recommend process improvements and training opportunities based on analysis of work produced
  • Contribute to continuous improvement projects to improve efficiency and lower costs
  • Other work related duties, as assigned
  • Responsible for meeting RoundPoint's commitment to compliance

Qualifications
Required:
  • College degree required
  • 1-3 years supervisory experience
  • Excellent communication skills (verbal and written)
  • Ability to direct, lead, and motivate others in a team environment
  • Detail oriented and organized
  • Strong analytical skills and numeric aptitude
  • Ability to meet goals and deadlines under pressure in a fast paced, stressful environment
  • Ability to work a flexible schedule to include required evening and weekend hours
  • Strong knowledge of RESPA guidelines and the legal responsibilities involved with servicing loans and responding to Notices of Error and Requests for Information

Physical Demands & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their role.
  • Ability to communicate effectively through speech and hearing, both in-person and over the phone.
  • The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
  • Remaining in a stationary position for extended periods, frequently sitting but occasionally involving standing or walking short distances; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
  • Regular use of hands and fingers for tasks like keyboarding, operating office equipment, and filing documents.
  • Ability to lift and move objects weighing up to 10 pounds, and potentially up to 20 pounds occasionally.
  • Ability to observe details at close range, such as viewing a computer screen, reviewing documents, and performing data analysis.
  • The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.

About RoundPoint Mortgage Servicing LLC
RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise.
Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders.
Location
  • Fort Mill, SC
  • Coppell, TX

Employee Status
  • Regular

Travel
  • No

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