Perform all other duties as assigned by your supervisor or manager. Qualifications Qualified candidates must have a working knowledge in the following: * 10+ years of construction dispute resolution ...
Perform all other duties as assigned by your supervisor or manager. Qualifications Qualified candidates must have a working knowledge in the following: * 10+ years of construction dispute resolution ...
Branch Manager
Fort Worth, TX · On-site
Provide proactive and ongoing training and development, strengthening team capabilities and building strong customer relationships through prompt issue resolution * Manage staff scheduling and ...
Branch Manager
Fort Worth, TX · On-site
Provide proactive and ongoing training and development, strengthening team capabilities and building strong customer relationships through prompt issue resolution * Manage staff scheduling and ...
Provide proactive and ongoing training and development, strengthening team capabilities and building strong customer relationships through prompt issue resolution * Manage staff scheduling and ...
Provide proactive and ongoing training and development, strengthening team capabilities and building strong customer relationships through prompt issue resolution * Manage staff scheduling and ...
Consultant - Dispute Resolution
Austin, TX · On-site
Manage, review, and analyze project documents, schedules, cost data, and contract records in ... Three (3) to five (5) years of experience in claims analysis, dispute resolution consulting ...
Consultant - Dispute Resolution
Austin, TX · On-site
Manage, review, and analyze project documents, schedules, cost data, and contract records in ... Three (3) to five (5) years of experience in claims analysis, dispute resolution consulting ...
Director - Claims Resolution
Houston, TX · On-site
A Director - Claims Resolution at WTW serves as a resource for clients, applying their claim ... General: * Assist in the management of casualty/liability claims (GL, Auto, Product, and Umb/XS ...
Director - Claims Resolution
Houston, TX · On-site
A Director - Claims Resolution at WTW serves as a resource for clients, applying their claim ... General: * Assist in the management of casualty/liability claims (GL, Auto, Product, and Umb/XS ...
A Director - Claims Resolution at WTW serves as a resource for clients, applying their claim ... General: * Assist in the management of casualty/liability claims (GL, Auto, Product, and Umb/XS ...
A Director - Claims Resolution at WTW serves as a resource for clients, applying their claim ... General: * Assist in the management of casualty/liability claims (GL, Auto, Product, and Umb/XS ...
Audit Resolution Specialist (Statewide)
Austin, TX · On-site
$5.5K - $5.8K/mo
The Audit Resolution Specialist (Auditor III) performs highly complex (senior-level) auditing work ... Attends monthly Workforce managers meetings and updates the status reports -Perform other duties as ...
Audit Resolution Specialist (Statewide)
Austin, TX · On-site
$5.5K - $5.8K/mo
The Audit Resolution Specialist (Auditor III) performs highly complex (senior-level) auditing work ... Attends monthly Workforce managers meetings and updates the status reports -Perform other duties as ...
Coding Payment Resolution Spec
San Antonio, TX · On-site
$17 - $21.75/hr
Coding Payment Resolution Specialist Responsible for reviewing all post-billed denials (inclusive ... company, managed care organization or other health care financial service setting, performing ...
Coding Payment Resolution Spec
San Antonio, TX · On-site
$17 - $21.75/hr
Coding Payment Resolution Specialist Responsible for reviewing all post-billed denials (inclusive ... company, managed care organization or other health care financial service setting, performing ...
Audit Resolution Specialist (Statewide)
Austin, TX · On-site
$5.5K - $5.8K/mo
The Audit Resolution Specialist (Auditor III) performs highly complex (senior-level) auditing work ... Attends monthly Workforce managers meetings and updates the status reports -Perform other duties as ...
Audit Resolution Specialist (Statewide)
Austin, TX · On-site
$5.5K - $5.8K/mo
The Audit Resolution Specialist (Auditor III) performs highly complex (senior-level) auditing work ... Attends monthly Workforce managers meetings and updates the status reports -Perform other duties as ...
Problem Resolution Specimen Technician
Lewisville, TX · On-site
$22.57/hr
Problem Resolution Specimen Technician - Lewisville, TX, Tuesday to Saturday, 10:00 PM to 6:30 AM ... Identifies and escalates trending problems to department management as appropriate. * Working ...
Problem Resolution Specimen Technician
Lewisville, TX · On-site
$22.57/hr
Problem Resolution Specimen Technician - Lewisville, TX, Tuesday to Saturday, 10:00 PM to 6:30 AM ... Identifies and escalates trending problems to department management as appropriate. * Working ...
We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach ...
We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach ...
We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach ...
We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach ...
Problem Resolution Specimen Technician
Lewisville, TX · On-site
$19.48/hr
Problem Resolution Specimen Technician - Lewisville, TX, Tuesday to Saturday, 10:00 PM to 6:30 AM ... Identifies and escalates trending problems to department management as appropriate. * Working ...
Problem Resolution Specimen Technician
Lewisville, TX · On-site
$19.48/hr
Problem Resolution Specimen Technician - Lewisville, TX, Tuesday to Saturday, 10:00 PM to 6:30 AM ... Identifies and escalates trending problems to department management as appropriate. * Working ...
Problem Resolution Specimen Technician
Lewisville, TX · On-site
$19.48/hr
Problem Resolution Specimen Technician - Lewisville, TX, Tuesday to Saturday, 5:30 AM to 2:00 PM ... Identifies and escalates trending problems to department management as appropriate. * Working ...
Problem Resolution Specimen Technician
Lewisville, TX · On-site
$19.48/hr
Problem Resolution Specimen Technician - Lewisville, TX, Tuesday to Saturday, 5:30 AM to 2:00 PM ... Identifies and escalates trending problems to department management as appropriate. * Working ...
Principal Associate, Process Manager - Client Engagement & Issue Resolution As a Process Manager (Principal Associate) at Capital One, you will be part of a smart, talented team responsible for ...
Principal Associate, Process Manager - Client Engagement & Issue Resolution As a Process Manager (Principal Associate) at Capital One, you will be part of a smart, talented team responsible for ...
Problem Resolution Specimen Technician
Denton, TX · On-site
$22.57/hr
Problem Resolution Specimen Technician - Lewisville, TX, Tuesday to Saturday, 10:00 PM to 6:30 AM ... Identifies and escalates trending problems to department management as appropriate. * Working ...
New
Problem Resolution Specimen Technician
Denton, TX · On-site
$22.57/hr
Problem Resolution Specimen Technician - Lewisville, TX, Tuesday to Saturday, 10:00 PM to 6:30 AM ... Identifies and escalates trending problems to department management as appropriate. * Working ...
New
Project Manager (Electrical)
Houston, TX · On-site
Ensure schedule compliance, milestone tracking, budget adherence, and issue resolution * Manage customer communication with Panelmatic leadership and end clients * Lead design review meetings, risk ...
Project Manager (Electrical)
Houston, TX · On-site
Ensure schedule compliance, milestone tracking, budget adherence, and issue resolution * Manage customer communication with Panelmatic leadership and end clients * Lead design review meetings, risk ...
Senior Director, Escalated Provider Issue Resolution
Dallas, TX · Remote
$196K - $258K/yr
We're hiring a Senior Director, Escalated Provider Issue Resolution to join our Network & Provider Management team. Oscar is the first health insurance company built around a full stack technology ...
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Senior Director, Escalated Provider Issue Resolution
Dallas, TX · Remote
$196K - $258K/yr
We're hiring a Senior Director, Escalated Provider Issue Resolution to join our Network & Provider Management team. Oscar is the first health insurance company built around a full stack technology ...
Senior Director, Escalated Provider Issue Resolution
Dallas, TX · Remote
$196K - $258K/yr
We're hiring a Senior Director, Escalated Provider Issue Resolution to join our Network & Provider Management team. Oscar is the first health insurance company built around a full stack technology ...
Senior Director, Escalated Provider Issue Resolution
Dallas, TX · Remote
$196K - $258K/yr
We're hiring a Senior Director, Escalated Provider Issue Resolution to join our Network & Provider Management team. Oscar is the first health insurance company built around a full stack technology ...
Bilingual Client Resolution Specialist
Irving, TX · On-site
$16.25 - $21/hr
... solutions and managing customized health plans. What is your impact? The Client Resolution ... Specialist is an early career position that will serve as a key resource for members, providers ...
Bilingual Client Resolution Specialist
Irving, TX · On-site
$16.25 - $21/hr
... solutions and managing customized health plans. What is your impact? The Client Resolution ... Specialist is an early career position that will serve as a key resource for members, providers ...
Resolution Manager information
How does a resolution manager typically collaborate with other departments to resolve complex issues?
What are the key skills and qualifications needed to thrive as a resolution manager?
What is the difference between Resolution Manager vs Customer Service Manager?
| Aspect | Resolution Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Resolving complex issues and disputes efficiently | Overseeing customer service teams and satisfaction |
| Required Skills | Problem-solving, conflict resolution, technical knowledge | Leadership, communication, customer relationship management |
| Work Environment | Operations, support centers, client-facing roles | Call centers, retail, service industries |
| Certifications | Relevant industry certifications, conflict resolution training | Customer service certifications, management training |
While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

Job description
SOCOTEC is a provider of niche consulting services within the architecture, engineering and construction industries focusing on high-performance buildings and specialty structures. Through an integrated, holistic approach, our professionals provide solutions for building envelope, energy efficiency, sustainability, code advisory and construction advisory projects.
SOCOTEC's combination of expertise, experience and methods are increasingly recognized as best-in-class fueling significant growth.
SOCOTEC offers competitive salary and benefits, mentorship, training, and social activities.
Project Advisory
SOCOTEC identifies critical issues relevant to a project's success from pre-construction planning and procurement through project execution and close-out. Our versatile team provides insight into processes that improve project performance, analyzing estimates, budgets, schedules, contracts, and control systems, and then integrating those pieces into an efficient whole to support successful project completion. We bridge the gaps by improving transparency and communication among stakeholders.
Dispute Resolution
SOCOTEC supports clients by successfully resolving complex disputes in a variety of industries. We offer a comprehensive approach to dispute resolution from technical analysis determining the root causes to validating a party's entitlement. We specialize in the evaluation and preparation of claims including schedule and delay analysis, labor productivity analysis, quantification of damages, construction and design defects, forensic engineering, architecture, and accounting, financial models, and business disruptions. Our experts have extensive testifying experience and involvement in depositions, mediations, trials and arbitrations, and our clients rely on our professionalism and expertise in assisting with project claims and dispute resolution in a variety of forums.
SOCOTEC is proud to announce that it has been officially certified as a Great Place to Work by the renowned global authority on workplace culture, Great Place to Work.
The Dispute Resolution Director will be a key member of the SOCOTEC Advisory leadership team providing traditional construction dispute case leadership including analysis, opinion and expert testimony in support of mediation, arbitration or trial proceedings, and development and/or evaluation of construction claims. The ideal candidate will have the ability to manage multiple caseloads, have an extensive track record of project testimony and a stellar reputation in the industry. As a senior member of the DR team a key responsibility includes the expansion of the SOCOTEC Advisory client base and business development.
- Interface with clients and project stakeholders
- Provide client with information pertinent to the management and control of the engagement including development of project strategy, work plans and budgets
- Team lead in the evaluation and preparation and analysis of claims pertinent to candidate's specific qualifications such as project management, engineering/construction, quantification of costs, evaluation of progress, evaluation of time extension and issues including schedule delay analysis, acceleration, disruption, productivity, work scope changes, drawings and specifications, and site conditions
- Conduct in-depth research and fact assessment, and perform evaluation  of project data and documentation such as communications, change orders, schedules, pay apps, labor data, cost reports, etc.
- Perform, review and rebut schedule and cost analyses from other experts
- Prepare expert reports of findings and responsive reports as needed
- Create demonstratives and graphics for expert reports and presentations
- Provide expert testimony or demonstrate a strong desire to be qualified as an "expert" to provide testimony
- Coaching/mentoring less experienced consultants
- Industry networking and business development
- Work effectively on multiple projects with competing priorities
- Perform all other duties as assigned by your supervisor or manager.
Qualified candidates must have a working knowledge in the following:
- 10+ years of construction dispute resolution or related experience
- B.S. in Engineering or Construction Management/Construction Science
- Excellent technical writing skills
- Expertise with Primavera P6, Microsoft Project, large data management, and graphic communication tools
- Expertise with MS Office Products (especially Excel)
- Testimony experience is required
- US based and valid work permit if applicable
SOCOTEC offers generous compensation packages including salary, benefits & bonus based upon relevant experience.
All your information will be kept confidential according to EEO guidelines
SOCOTEC is an Equal Opportunity Employer.
About SOCOTEC USA Energy & Sustainability
Sourced by ZipRecruiter
Industry
Real estate
Company size
201 - 500 Employees
Headquarters location
New York, NY, US
Year founded
1953