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Resolution Manager Jobs in Texas (NOW HIRING)

Provide proactive and ongoing training and development, strengthening team capabilities and building strong customer relationships through prompt issue resolution * Manage staff scheduling and ...

Provide proactive and ongoing training and development, strengthening team capabilities and building strong customer relationships through prompt issue resolution * Manage staff scheduling and ...

Ensure schedule compliance, milestone tracking, budget adherence, and issue resolution * Manage customer communication with Panelmatic leadership and end clients * Lead design review meetings, risk ...

Bilingual Client Resolution Specialist

Irving, TX · On-site

$16.25 - $21/hr

... solutions and managing customized health plans. What is your impact? The Client Resolution ... Specialist is an early career position that will serve as a key resource for members, providers ...

Showing results 41-60

Resolution Manager information

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are the most commonly searched types of Resolution jobs in Texas? The most popular types of Resolution jobs in Texas are:
What are popular job titles related to Resolution Manager jobs in Texas? For Resolution Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Texas look for? The top searched job categories for Resolution Manager jobs in Texas are:
What cities in Texas are hiring for Resolution Manager jobs? Cities in Texas with the most Resolution Manager job openings:
Infographic showing various Resolution Manager job openings in Texas as of July 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Senior Managing Director - Dispute Resolution

Socotec

Houston, TX

Full-time

Re-posted 4 days ago


Job description

Company Description

SOCOTEC is a provider of niche consulting services within the architecture, engineering and construction industries focusing on high-performance buildings and specialty structures. Through an integrated, holistic approach, our professionals provide solutions for building envelope, energy efficiency, sustainability, code advisory and construction advisory projects.

SOCOTEC's combination of expertise, experience and methods are increasingly recognized as best-in-class fueling significant growth.

SOCOTEC offers competitive salary and benefits, mentorship, training, and social activities.

Project Advisory

SOCOTEC identifies critical issues relevant to a project's success from pre-construction planning and procurement through project execution and close-out. Our versatile team provides insight into processes that improve project performance, analyzing estimates, budgets, schedules, contracts, and control systems, and then integrating those pieces into an efficient whole to support successful project completion. We bridge the gaps by improving transparency and communication among stakeholders.

Dispute Resolution

SOCOTEC supports clients by successfully resolving complex disputes in a variety of industries. We offer a comprehensive approach to dispute resolution from technical analysis determining the root causes to validating a party's entitlement. We specialize in the evaluation and preparation of claims including schedule and delay analysis, labor productivity analysis, quantification of damages, construction and design defects, forensic engineering, architecture, and accounting, financial models, and business disruptions. Our experts have extensive testifying experience and involvement in depositions, mediations, trials and arbitrations, and our clients rely on our professionalism and expertise in assisting with project claims and dispute resolution in a variety of forums.

SOCOTEC is proud to announce that it has been officially certified as a Great Place to Work by the renowned global authority on workplace culture, Great Place to Work.

Job Description

The Dispute Resolution Director will be a key member of the SOCOTEC Advisory leadership team providing traditional construction dispute case leadership including analysis, opinion and expert testimony in support of mediation, arbitration or trial proceedings, and development and/or evaluation of construction claims.  The ideal candidate will have the ability to manage multiple caseloads, have an extensive track record of project testimony and a stellar reputation in the industry.  As a senior member of the DR team a key responsibility includes the expansion of the SOCOTEC Advisory client base and business development.

  • Interface with clients and project stakeholders
  • Provide client with information pertinent to the management and control of the engagement including development of project strategy, work plans and budgets
  • Team lead in the evaluation and preparation and analysis of claims pertinent to candidate's specific qualifications such as project management, engineering/construction, quantification of costs, evaluation of progress, evaluation of time extension and issues including  schedule delay analysis, acceleration, disruption, productivity, work scope changes, drawings and specifications, and site conditions
  • Conduct in-depth research and fact assessment, and perform evaluation  of project data and documentation such as communications, change orders, schedules, pay apps, labor data, cost reports, etc.
  • Perform, review and rebut schedule and cost analyses from other experts
  • Prepare expert reports of findings and responsive reports as needed
  • Create demonstratives and graphics for expert reports and presentations
  • Provide expert testimony or demonstrate a strong desire to be qualified as an "expert" to provide testimony
  • Coaching/mentoring less experienced consultants
  • Industry networking and business development
  • Work effectively on multiple projects with competing priorities
  • Perform all other duties as assigned by your supervisor or manager.
Qualifications

Qualified candidates must have a working knowledge in the following:

  • 10+ years of construction dispute resolution or related experience
  • B.S. in Engineering or Construction Management/Construction Science
  • Excellent technical writing skills
  • Expertise with Primavera P6, Microsoft Project, large data management, and graphic communication tools
  • Expertise with MS Office Products (especially Excel)
  • Testimony experience is required
  • US based and valid work permit if applicable
Additional Information

SOCOTEC offers generous compensation packages including salary, benefits & bonus based upon relevant experience.

All your information will be kept confidential according to EEO guidelines

SOCOTEC is an Equal Opportunity Employer.