ZipRecruiter

Log In

1

Resolution Manager Jobs in Boston, MA (NOW HIRING)

Prometrika LLC

Senior Clinical Data Manager

Cambridge, MA · On-site

$144K - $167K/yr

Design "smart" listings and study-specific processes for effective data review, query issue and resolution * Manage queries and trends to ensure data completeness and integrity * Perform coding of ...

Veracross

Technical Program Manager, FinTech

Wakefield, MA · Remote

$110K - $140K/yr

Identify risks, dependencies, and blockers, driving mitigation strategies and resolution * Manage stakeholder expectations through effective, proactive communication and transparent reporting * Track ...

US Foods, Inc.

Territory Sales Manager

Boston, MA · On-site

$55K - $95K/yr

Delivery Resolution : Manage deliveries to the routing schedule published by the transportation department; troubleshoot any problems that occur during the order process (e.g., delivery mis picks ...

next page

Showing results 1-20

All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Boston, MA

Resolution Manager information

See Boston, MA salary details

$26.2K

$72.3K

$138.1K

How much do resolution manager jobs pay per year?

As of Jul 20, 2026, the average yearly pay for resolution manager in Boston, MA is $72,258.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,890.00 and $87,781.00 per year, depending on experience, location, and employer.

What jobs pay $500,000 a year in the US?

Resolution Managers typically do not earn $500,000 annually; such high salaries are more common in executive roles, specialized surgeons, or successful entrepreneurs. High-paying jobs often require extensive experience, advanced skills, and sometimes ownership or leadership positions. Compensation at this level is rare and usually involves bonuses, profit sharing, or equity components.

How does a Resolution Manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is a resolution manager?

A resolution manager is a professional responsible for addressing and resolving customer issues, complaints, or disputes efficiently. They often coordinate with other departments, utilize problem-solving skills, and may use customer relationship management (CRM) tools to ensure timely solutions and maintain customer satisfaction.

What is the 3 month rule for jobs?

The 3 month rule for jobs often refers to a probationary period, typically lasting three months, during which an employer evaluates a Resolution Manager's performance and suitability for the role. During this time, employees may have limited job security and benefits, and successful completion can lead to permanent employment status. This period also allows the employer to assess skills, adaptability, and fit within the team.

Is a CSA job stressful?

A Customer Service Associate (CSA) role can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics may contribute to job stress, but some employers offer training and support to help manage workload and reduce stress levels.

What are the key skills and qualifications needed to thrive as a Resolution Manager, and why are they important?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are popular job titles related to Resolution Manager jobs in Boston, MA? For Resolution Manager jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Boston, MA look for? The top searched job categories for Resolution Manager jobs in Boston, MA are:
What cities near Boston, MA are hiring for Resolution Manager jobs? Cities near Boston, MA with the most Resolution Manager job openings:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Boston, MA as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $72,258 per year, or $34.7 per hour.

Consumer Investments Client Services - Sr. Resolution Manager

BofA Securities

Boston, MA • Remote

$42.19 - $48.21/hr

Full-time

PTO

Re-posted yesterday

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
The Sr. Resolution Manager provides expert service resolution, research, and follow-up to clients who are experiencing a complex or exacerbated service need. The Sr. Resolution Manager uses analytical, problem-solving, and de-escalation skills to ensure client issues are fully resolved. As the central point for issue resolution within Client Services, the Sr. Resolution manager will resolve client needs through point of call resolution, client outreach, and active floor support for Client Services teammates, providing both reactive and proactive education to coach teammates on how to deliver a world class client experience.

In addition to service resolution, the Sr. Resolution Manager utilizes their experience resolving client paint points as a starting point to identify and drive operational excellence initiatives to improve the overall client experience for Client Services. Through this role, the Sr. Resolution Manager has the opportunity to develop their project management leadership skills.

Required Qualifications:

  • Time required in job = 1 year from date training completed
  • For internal employees; participation in a work from home posture does not make you ineligible to post.
  • Series 7, 66 required
  • Ability to problem solve and find solutions in a self-sufficient manner
  • Ability to de-escalate and turn negative client experiences into positive ones
  • Expertise in service call handling, resolving complex issues
  • Ability to interface with partners in other businessesfor issue resolution, while owning client contact
  • Collaborates effectively to get things done, building, and nurturing strong relationships.
  • Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives.
  • Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
  • Is confident in identifying solutions for clients based on their needs and is an expert at resolving problems independently and/or while interfacing with other LOB partners (CIOS, MLSN, back office teams) for issue resolution while owning all client contact.
  • Efficiently manages their time and capacity.
  • Exceptional interpersonal communication skills with clients, teammates, and enterprise partners.
  • Skilled at collaborating with a team, to meet deliverables in a fast past, ever changing environment.

Desired Qualifications:

  • Basic trade knowledge
  • Knowledge of the Merrill Edge website and platform
  • Previous leadership experience, or strong ability to influence and motivate colleagues to improve their ability to deliver a world class client experience.
  • Previous project management experience.

Skills:

  • Account Management
  • Attention to Detail
  • Customer and Client Focus
  • Oral Communications
  • Trading
  • Active Listening
  • Critical Thinking
  • Decision Making
  • Emotional Intelligence
  • Result Orientation
  • Client Experience Branding
  • Client Solutions Advisory
  • Prioritization
  • Referral Identification
  • Written Communications

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - MA - Boston - 285 Huntington Ave - HUNTINGTON AVENUE BC (MA5141), US - MD - Hunt Valley - 11333 MCCORMICK RD - HUNT VALLEY (MD5031), US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140), US - RI - Lincoln - 670 George Washington Hwy (RI1541)Pay and benefits informationPay range$42.19 - $48.21 hourly pay, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Apply