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Resolution Manager Jobs in Boston, MA (NOW HIRING)

Software Technology Inc

IT Project Manager

Quincy, MA · On-site

$103K - $122K/yr

Project Manager Lead and coordinate daily project and operational activities, ensuring timely delivery of milestones and issue resolution. Manage documentation, reporting, and task tracking using ...

Argyle Infotech

IT Project Manager

Quincy, MA · On-site

$103K - $122K/yr

IT Project Manager Lead and coordinate daily project and operational activities, ensuring timely delivery of milestones and issue resolution. Manage documentation, reporting, and task tracking using ...

HealthDrive

Reimbursement Manager

Framingham, MA

$90K - $110K/yr

Ensure timely identification and resolution of payer denial trends; work closely with payer provider relations, claims processing management, and other departments as required by the payers to ...

Service Global, Inc

Deskside Support

Boston, MA · On-site

$22 - $28/hr

Manage Desktop Devices (hardware, software, and connectivity) incidents through to resolution. * Manage IMAC and desktop support services. * Manage hard and soft break fix services for laptops and ...

Service Global

Desktop Engineer L1

Acton, MA · On-site

Manage desktop device (hardware, software, and connectivity) incidents through to resolution. * Manage IMAC and desk-side support services. * Manage hard and soft break fix services for laptops and ...

Service Global, Inc

Desktop Engineer L1

Acton, MA · On-site

Manage desktop device (hardware, software, and connectivity) incidents through to resolution. * Manage IMAC and desk-side support services. * Manage hard and soft break fix services for laptops and ...

Prometrika LLC

Senior Clinical Data Manager

Cambridge, MA · On-site

$144K - $167K/yr

Design "smart" listings and study-specific processes for effective data review, query issue and resolution * Manage queries and trends to ensure data completeness and integrity * Perform coding of ...

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Resolution Manager information

See Boston, MA salary details

$26.2K

$72.3K

$138.1K

How much do resolution manager jobs pay per year?

As of Jun 4, 2026, the average yearly pay for resolution manager in Boston, MA is $72,258.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,890.00 and $87,781.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Resolution Manager, and why are they important?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a Resolution Manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is a Resolution Manager?

A Resolution Manager is a professional responsible for addressing and resolving customer complaints, disputes, or issues within an organization. They act as a liaison between customers and the company, ensuring that concerns are handled efficiently and fairly while maintaining customer satisfaction. Resolution Managers investigate problems, coordinate with relevant departments, and implement solutions to prevent future occurrences. Their goal is to maintain positive relationships with clients and uphold the company’s reputation through effective conflict resolution.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are popular job titles related to Resolution Manager jobs in Boston, MA? For Resolution Manager jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Boston, MA look for? The top searched job categories for Resolution Manager jobs in Boston, MA are:
What cities near Boston, MA are hiring for Resolution Manager jobs? Cities near Boston, MA with the most Resolution Manager job openings:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Boston, MA as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $72,258 per year, or $34.7 per hour.
Team Leader II - Financial Assistance

Team Leader II - Financial Assistance

USALLIANCE Financial

Chelmsford, MA • On-site

$66K - $85K/yr

Full-time

Retirement, PTO

Posted 8 days ago

Job description

About Us:

At USALLIANCE, we pride ourselves on innovation, teamwork, training and development and career planning. We are a unique members-first Credit Union Culture driven by our core Values: Trust, Collaboration, Achievement and Making a Difference. As part of our team, you will have the opportunity to grow both personally and professionally in an inclusive and supportive environment. Represent USALLIANCE in the community and form lasting relationships with our members and partners.

About This Role:

Responsible for assisting management with leading the Financial Assistance team and supporting the daily operations of the department. Oversight of collection resolution and follow-up delinquent loans as well as the daily functions of all collections staff in the best interest of the Credit Union by following the established policies, procedures, laws and regulations.

Key Responsibilities:

  • Review and approve negative share charge-offs within established guidelines set forth in the Credit Union Policy.
  • Prepare, analyze and distribute monthly reports as assigned by the Loan & Credit Resolution Manager.
  • Provide effective communications with staff regarding changes or updates to be implemented within the department.
  • Authority to approve or deny fee waiver requests within established guidelines.
  • Handle members escalations received from other departments and members of the Financial Assistance team.
  • Perform regular spot audits and employee evaluations, formulating and implementing corrective action as needed to improve collection performance and adherence to regulatory and department guidelines.
  • Provide coaching, training and support to new and existing staff on a case by case basis.
  • Aid management with the hiring process by reviewing potential candidates, participating in interviews and training and development of all new hires and existing employees.
  • Posses a deep knowledge of all portfolios including but not limited to bankruptcy, repossessions and foreclosures.
  • Provide the Manager with feedback regarding collection and repossession trends as well as personnel and operational issues.
  • Update department procedures as needed under the guidance of management.
  • Assist with contacting members to determine the reason for past-due accounts or contacting accounts post charge-off to support department needs.
  • All other duties as assigned by management.

Who You Are:

  • Minimum 6-7 years of experience with consumer and secured real estate credit and collections, preferably within a financial institution.
  • Strong leadership skills required.
  • Oversight of maintaining delinquency and repossession rates at prescribed levels.
  • Comprehensive knowledge of all requirements for bankruptcy, repossessions, foreclosures and loss mitigation options.
  • Ability to make recommendations to management on unique collections cases.
  • Ability to work independently to meet deadlines with excellent follow through skills.
  • Excellent verbal and written communication skills.
  • Advanced negotiation and de-escalation skills to arrive at best overall solutions within established guidelines.
  • Proficient knowledge in all MS Office products.
  • Strong interpersonal, analytical and organizational skills.

What We Offer:

  • Hybrid Schedule (min 3 days in office to maximize collaboration)
  • Competitive salary and benefits package including 401K with 6% match
  • Paid Time Off, Wellness Time & Paid Federal holidays
  • Opportunities for professional development and career growth with exposure to mentorship from the executive team.
  • A collaborative and inclusive work environment
  • High Performance Culture that specializes in training to sharpen and expand skills brought to USALLIANCE.

Become a part of a team where your ideas are valued, your growth is supported, and your work makes a difference. Apply today and take the next step in your career with USALLIANCE.


EQUAL OPPORTUNITY EMPLOYER

USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills, and experiences within our workforce.

This job description is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements. This job description may be modified at any time, for any reason, at the sole discretion of management.

At this time, USAlliance Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

If you need sponsorship now or in the future, look for this statement in the job description before you apply: “USAlliance Federal Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. If this is not listed in the job description, USAlliance Federal Credit Union will not provide sponsorship for the candidate to work in the United States.

It is unlawful for USAlliance to require or administer a lie detector test as a condition of employment or continued employment. In accordance with applicable state laws, an employer who violates this law shall be subject to criminal penalties and civil liability.


In the spirit of pay transparency, we are excited to share the base salary range for this position is $66,950.00 - $85,361.25, exclusive of fringe benefits or potential incentives. This position is also eligible for an annual corporate bonus. If you are hired at USALLIANCE Federal Credit Union, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members as a part is any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer a generous compensation and benefits package.

All positions must adhere to standard BSA/AML policies, procedures, and processes. Employees must demonstrate awareness of business functions and how business decisions affect financial and/or non-financial work results.