ZipRecruiter

Log In

1

Resolution Manager Jobs in Boston, MA (NOW HIRING)

Xometry

Case Manager III

Waltham, MA · Hybrid

$21.50 - $27.75/hr

As a Case Manager III, you will drive resolution of high-impact cases involving customers, manufacturing partners, logistics, and internal teams. You'll ensure timely, empathetic, and effective ...

Prenuvo

Clinical Risk Manager

Boston, MA

Risk Triage & Resolution: Own the end-to-end management of patient clinical complaints and tickets. Critically assess each situation to determine the appropriate response path and level of escalation.

Xometry

Case Manager III

Waltham, MA · On-site

$21.50 - $27.75/hr

As a Case Manager III, you will drive resolution of high-impact cases involving customers, manufacturing partners, logistics, and internal teams. You'll ensure timely, empathetic, and effective ...

Hertz

Branch Manager II

North Chelmsford, MA · On-site

$65K/yr

Branch Manager II The Branch Manager II represents all Hertz Global brands to our customers ... Handle or assist in the resolution of customer service issues * Ensure a high level of customer ...

Cape Cod Cafe

Shift Manager

Halifax, MA · On-site

$15.25 - $19.25/hr

Job Type Full-time Description The Shift Manager provides on-floor leadership during assigned ... Guest Experience & Issue Resolution * Respond to guest questions, concerns, and complaints promptly ...

Cape Cod Halifax LLC

Shift Manager

Halifax, MA

$18 - $20/hr

Description The Shift Manager provides on-floor leadership during assigned shifts to ensure smooth ... Guest Experience & Issue Resolution * Respond to guest questions, concerns, and complaints promptly ...

Cape Cod Cafe

Shift Manager

Halifax, MA · On-site

$18 - $20/hr

The Shift Manager provides on-floor leadership during assigned shifts to ensure smooth restaurant ... Guest Experience & Issue Resolution * Respond to guest questions, concerns, and complaints promptly ...

Trinity Management Llc

Property Manager

Boston, MA · On-site

$90K - $95K/yr

Job Summary We are seeking an experienced and driven Property Manager to oversee the daily ... Strong customer service, conflict resolution, and communication skills * Solid administrative and ...

Staffingine LLC

Tax Manager

Acton, MA · On-site

$122K - $160K/yr

Job Title: Tax Manager Job Location: Acton, MA Job Type: Full-Time * Lead client engagements and ... Represent clients in IRS and state audits, providing expert support and resolution strategies

Ganko Ittetsu Ramen

Restaurant Manager

Braintree, MA · On-site

$75K/yr

Must be able to multitasking, conflict resolution, and flexibility. * Must be able to training staff, managing sections, and handling guest issues. * Restaurant management experience preferred. Thank ...

Trinity Management Llc

Property Manager

Boston, MA · On-site

$90K - $95K/yr

Job Summary We are seeking an experienced and driven Property Manager to oversee the daily ... Strong customer service, conflict resolution, and communication skills * Solid administrative and ...

previous page

Showing results 41-60

All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Boston, MA

Resolution Manager information

See Boston, MA salary details

$26.2K

$72.3K

$138.1K

How much do resolution manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for resolution manager in Boston, MA is $72,258.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,890.00 and $87,781.00 per year, depending on experience, location, and employer.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are popular job titles related to Resolution Manager jobs in Boston, MA? For Resolution Manager jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Boston, MA look for? The top searched job categories for Resolution Manager jobs in Boston, MA are:
What cities near Boston, MA are hiring for Resolution Manager jobs? Cities near Boston, MA with the most Resolution Manager job openings:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $72,258 per year, or $34.7 per hour.

Case Manager III

Xometry

Waltham, MA • Hybrid

$21.50 - $27.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

We are seeking a Case Manager III to join our growing team and serve as a key player in resolving complex customer and partner issues. The ideal candidate will be highly organized, solution-oriented, and experienced in managing escalations in a high-growth, tech-enabled environment. As a Case Manager III, you will drive resolution of high-impact cases involving customers, manufacturing partners, logistics, and internal teams. You'll ensure timely, empathetic, and effective support aligned with Xometry's commitment to world-class service.

How You'll Contribute:

  • Manage and resolve complex, high-priority customer and partner cases, often involving multiple internal and external stakeholders
  • Manage supplier orders
  • Manage On time shipments with suppliers and assist suppliers with manufacturing challenges
  • Perform open order reports with customers
  • Manage the fulfillment of complex orders
  • Project manager high line item bill of material orders
  • Serve as the escalation point for frontline support teams, providing guidance and hands-on resolution
  • Coordinate across departments such as Logistics, Quality, Account Management, and Partner Management to investigate and resolve issues
  • Monitor case progress and ensure SLA adherence and customer satisfaction metrics are met or exceeded
  • Proactively identify trends or systemic issues and propose scalable solutions to reduce future case volume
  • Create and maintain documentation, workflows, and knowledge bases to support internal training and process improvements
  • Coach and mentor junior case managers and support staff
  • Communicate effectively with executive leadership when required, providing data-driven insights and status updates

What You'll Bring to Xometry:

  • 5+ years of experience in customer support, case management, supply chain operations, or a related field, preferably in a tech, manufacturing, or logistics environment
  • Proven ability to resolve high-pressure, time-sensitive cases with a customer-first mindset
  • Strong communication, negotiation, and conflict resolution skills
  • Experience as a QE or SQE
  • Project management experience
  • Supplier Management
  • CNC Experience is a bonus
  • Familiarity with CRM systems such as Salesforce or Zendesk; experience with ERP tools and logistics platforms a plus
  • Comfortable working with data to track KPIs and identify root causes
  • High degree of ownership, initiative, and accountability
  • Bachelor's degree in Business, Engineering, Supply Chain, or a related field preferred

The estimated base salary range for new hires into this role is $76,000-$99,000 annually + annual bonus depending on factors such as job-related skills, relevant experience, and location.  We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more.

#LI-Hybrid

Xometry logo

About Xometry

Sourced by ZipRecruiter

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

Industry

Software development

Company size

501 - 1,000 Employees

Headquarters location

Gaithersburg, MD, US

Year founded

2013

View All Xometry Jobs

Apply