ZipRecruiter

Log In

1

Resolution Manager Jobs in Boston, MA (NOW HIRING)

Scorpion Therapeutics

Inventory Manager

Bridgewater, MA · On-site

$110 - $170/hr

... resolution of EDI failures between internal/external logistics systems. * - Manage product destruction (policy/regulatory compliance) and coordinate product donations to approved charitable ...

Service Global, Inc

Desktop EUC L1

Norwood, MA · On-site

$23 - $29/hr

Manage desktop device (hardware, software, and connectivity) incidents through to resolution. * Manage IMAC and deskside support services. * Manage hard- and soft-break fix services for laptops and ...

AIG

Casualty Manager

Boston, MA · On-site

$122/hr

Ensure timely and accurate claim evaluation, reserving, and resolution to effectively manage indemnity, expense, and litigation costs. * Conduct regular file reviews and operational audits to assess ...

USM

SHAREPOINT ADMIN

Waltham, MA · On-site

Excellent communications skills with an emphasis on follow-through, tracking and indispensable service Multi-task and coordinate problem resolution management Takes initiative and plans effectively ...

Boston Medical Center

Office Manager

Boston, MA · On-site

$56K - $78K/yr

Manages and coordinates the administrative functions of the assigned department and area. Reports ... resolution of maintenance, safety, access, and operational issues across the building. The position ...

Boston Medical Center

Office Manager

Boston, MA · On-site

$56 - $78.50/hr

... resolution of maintenance, safety, access, and operational issues across the building ... Manages day‑to‑day building operations to maintain a safe, clean, functional, and compliant ...

previous pagenext page

Showing results 21-40

All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Boston, MA

Resolution Manager information

See Boston, MA salary details

$26.2K

$72.3K

$138.1K

How much do resolution manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for resolution manager in Boston, MA is $72,258.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,890.00 and $87,781.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What are popular job titles related to Resolution Manager jobs in Boston, MA?

For Resolution Manager jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Resolution Manager jobs in Boston, MA look for?

The top searched job categories for Resolution Manager jobs in Boston, MA are:

What cities near Boston, MA are hiring for Resolution Manager jobs?

Cities near Boston, MA with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Boston, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $72,258 per year, or $34.7 per hour.

Inventory Manager

Scorpion Therapeutics

Bridgewater, MA • On-site

$110 - $170/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 4 days ago

Job description

Responsibilities
  • - Own inventory governance and reconciliation across U.S. and Canada distribution operations across multiple 3PL partners.
  • - Perform daily batch-level inventory reconciliation between SAP and 3PL ERP systems; monitor and resolve discrepancies with root-cause analysis and CAPA.
  • - Identify, investigate, and coordinate resolution of EDI failures between internal/external logistics systems.
  • - Manage product destruction (policy/regulatory compliance) and coordinate product donations to approved charitable organizations.
  • - Investigate and support resolution of serialization and product traceability discrepancies.
  • - Own inventory-related SOX controls; serve as primary point of contact for internal/external audits.
  • - Oversee cycle count programs across multiple 3PL providers (ABC classification reviews, count execution, discrepancy analysis, corrective actions) and maintain accountability for POD testing, inventory adjustment reconciliation, and inventory ABC classification.
  • - Lead cross-functional supply chain technology initiatives (WMS integrations, enhancements, automation, SAP S/4HANA projects) and act as business lead for inventory/logistics system implementations, upgrades, and enhancements.
  • - Partner with IT and business stakeholders for requirements, testing, issue resolution, and UAT/process validation; leverage SAP expertise for process optimization.
  • - Lead complex root-cause investigations; coordinate cross-functional resolution across Supply Chain, IT, Finance, Customer Service, Quality; drive process improvements and reporting; provide backup/business continuity to the Director; mentor team.
Qualifications
  • - Bachelor’s degree required (Supply Chain/Logistics/Operations/Business or related preferred).
  • - 6+ years inventory/supply chain/logistics/distribution experience; at least 3 years in pharmaceutical/biotech/regulated healthcare.
  • - Experience managing inventory across 3PL providers.
  • - Experience leading system implementations/ERP-WMS integrations/transformations.
  • - Experience leading cross-functional projects without direct authority.
  • - Strong knowledge of pharmaceutical distribution operations, GMP, GDP, DSCSA, SOX, and inventory control.
  • - Advanced SAP S/4HANA experience (inventory adjustments, IDOC monitoring/error resolution, material master data, material documents, sales orders/deliveries, inventory reporting/analysis, system testing/process optimization); experience with WMS platforms and 3PL systems.
  • - Strong analytical/reporting skills (Excel, Access, Power BI/BI tools).
  • - Strong leadership, stakeholder influence, organizational/communication, and problem-solving; ability to translate complex issues into actionable solutions.
Benefits
  • - Medical (includes Prescription Drug), Dental, Vision, Flexible Spending Accounts, 401(k) with matching, discretionary time off, paid sick time, stock purchase plan, tuition reimbursement, parental leave, short-term and long-term disability, life insurance, accidental death & dismemberment, paid holidays, employee referral bonuses, and employee discounts.
#J-18808-Ljbffr

Apply