Resolution Manager Jobs in West Springfield, MA (NOW HIRING)

The Technical Project Manager (TPM) is responsible for end-to-end ownership of project execution, ensuring delivery aligns with scope, schedule, budget, and quality standards.

This role provides leadership across cross-functional teams, vendors, and stakeholders to drive disciplined execution, mitigate risk, and ensure successful project outcomes.

The TPM serves as the single point of accountability for project performance, maintaining control over governance, communication, financial outcomes, and technical coordination.

Essential Functions and Responsibilities:

Project Delivery Governance & Execution

• Own full lifecycle project delivery across scope, schedule, budget, and technical execution.
• Review, interpret, and administer project contracts, specifications, drawings, and submittals to ensure project compliance and successful execution.
• Understand contract requirements and provide input during contract reviews, negotiations, and change discussions.
• Establish and enforce governance, change control, and execution standards.
• Independently create and manage purchase orders, including modification of project-specific terms and conditions as required.
• Procure, schedule, and coordinate vendors, materials, transportation, storage, deliveries, startup services, maintenance, warranty support, and other project resources.
• Coordinate internal teams and external vendors to ensure on-time, on-budget delivery.
• Maintain audit-ready project documentation and enforce financial discipline.

Risk, Issue & Technical Escalation

• Identify and manage project risks, constraints, and technical issues proactively.
• Lead issue resolution to prevent project disruption and maintain project momentum.
• Serve as a technical resource during project execution, startup, and commissioning activities.
• Own escalation pathways with engineering, vendors, customers, and field personnel.
• Document technical decisions, project changes, and escalations.

Stakeholder Alignment & Communication

• Serve as the primary point of accountability for customers, vendors, and internal stakeholders.
• Lead structured communication regarding project status, risks, changes, and technical matters.
• Manage customer expectations and coordinate resolution of billing, invoice, payment, and contract-related discrepancies.
• Be responsive and available throughout project execution, startup, and closeout to address technical inquiries and operational challenges.

Submittals, Technical Documentation & Field Coordination

• Prepare, review, submit, and manage all project submittals and related documentation.
• Ensure compliance with contractual, technical, and quality requirements.
• Coordinate and respond to RFIs, technical clarifications, and design-related issues.
• Conduct site visits and project walkthroughs as required to validate project readiness, execution progress, and issue resolution.
• Maintain complete and accurate project records throughout the project lifecycle.

Startup Readiness, Financial Performance & Project Closeout

• Certify project readiness prior to execution and startup activities.
• Coordinate startup planning, commissioning support, and identification of readiness gaps.
• Support startup and commissioning activities through successful turnover and issue resolution.
• Manage vendor costs, procurement commitments, project profitability, and execution integrity.
• Maintain project documentation and records through final completion, closeout, warranty transition, and customer acceptance.
• Own gross profit performance and overall project execution outcomes.

Travel

This position requires up to 50% travel throughout customer territories. Travel will include customer site visits, project meetings, equipment inspections, commissioning activities, startup support, and factory witness testing. Travel may also be required to manufacturing facilities, vendor locations, and customer sites to support project execution and ensure successful project outcomes.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.