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Resolution Manager Jobs in West Springfield, MA (NOW HIRING)

Consigli Construction

Project Manager

Hartford, CT · On-site

$52K - $152K/yr

... resolution of all critical issues with a focus on quality, cost, and schedule. Provide ... Manage the timely close out documentation process for assembly and submission to the Design Team ...

Consigli Construction

Project Manager

Hartford, CT · On-site

$52K - $152K/yr

... resolution of all critical issues with a focus on quality, cost, and schedule. Provide ... Manage the timely close out documentation process for assembly and submission to the Design Team ...

Encompass IT

MSP Account Manager

Manchester, CT

Act as the escalation point for any client concerns, ensuring timely resolution and satisfaction ... Financial Management * Monitor client contracts to ensure profitability and adherence to scope ...

Encompass IT

MSP Account Manager

Manchester, CT · On-site

Act as the escalation point for any client concerns, ensuring timely resolution and satisfaction ... Financial Management * Monitor client contracts to ensure profitability and adherence to scope ...

MSCCN

Senior Human Resources Manager - Warren MA

Warren, MA · On-site

$75K - $100K/yr

Serving as top point-of-contact with Union representatives Leading resolution of concerns/issues before reaching grievance-level Managing the process for open positions for bid within site Managing ...

New

Consigli Construction

Assistant Project Manager

Hartford, CT · On-site

$88K - $104K/yr

... resolution. * Support project cost and change management process: prepare reports for review ... with other team members and present at both Owner and internal meetings. * Assist in development ...

CVS Health

Compliance Manager

Hartford, CT

$66K - $145K/yr

The position also supports process improvements, issue resolution, team training, and cross-functional collaboration. Key Responsibilities * Manage APCD compliance programs and reporting requirements ...

GF Enterprise, LLC

General Manager

Manchester, CT

You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...

GF Enterprise, LLC

General Manager

East Hartford, CT · On-site

You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...

GF Enterprise, LLC

General Manager

Hadley, MA

You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...

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All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in West Springfield, MA

Resolution Manager information

What jobs pay $500,000 a year in the US?

Resolution Managers typically do not earn $500,000 annually; such high salaries are more common in executive roles, specialized surgeons, or successful entrepreneurs. High-paying jobs often require extensive experience, advanced skills, and sometimes ownership or leadership positions. Compensation at this level is rare and usually involves bonuses, profit sharing, or equity components.

How does a Resolution Manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is a resolution manager?

A resolution manager is a professional responsible for addressing and resolving customer issues, complaints, or disputes efficiently. They often coordinate with other departments, utilize problem-solving skills, and may use customer relationship management (CRM) tools to ensure timely solutions and maintain customer satisfaction.

What is the 3 month rule for jobs?

The 3 month rule for jobs often refers to a probationary period, typically lasting three months, during which an employer evaluates a Resolution Manager's performance and suitability for the role. During this time, employees may have limited job security and benefits, and successful completion can lead to permanent employment status. This period also allows the employer to assess skills, adaptability, and fit within the team.

Is a CSA job stressful?

A Customer Service Associate (CSA) role can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics may contribute to job stress, but some employers offer training and support to help manage workload and reduce stress levels.

What are the key skills and qualifications needed to thrive as a Resolution Manager, and why are they important?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What cities near West Springfield, MA are hiring for Resolution Manager jobs? Cities near West Springfield, MA with the most Resolution Manager job openings:
Resolution Manager jobs near you
Project Manager

Project Manager

Consigli Construction

Hartford, CT • On-site

$52K - $152K/yr

Full-time

Posted 12 days ago

Job description

Employment Type: Full-Time
FSLA: Salary/Exempt
Division: Project Management
Department: Project Management
Reports to: Project Executive
Supervisory Duties: Yes
Site Location: Fairfield County, CT
Salary Range: $52,000 - $152,000
The Project Manager (PM) will serve as a main point of contact and corporate representative for all project stakeholders, including Owners, OPMs, Developers, Architects, Engineers and Subcontractors. The PM is responsible for oversight of the entire project's life cycle including budget, cost, schedule, risk, resource management and safety while providing exceptional customer service. The PM will oversee the implementation of a Raving Fans action plan and play a key role in business development including networking events, marketing initiatives, proposal preparation and interviews.
Responsibilities / Essential Functions
  • Involvement and support throughout the proposal and preconstruction processes.
  • Work closely with estimating and purchasing during the procurement/buy-out phase of the project.
  • Provide constructability reviews of drawings and budget updates, as necessary.
  • Review and management of project team and staffing requirements.
  • Attend and run weekly owner/architect/contractor (OAC) project and subcontractor meetings; manage preparation and distribution of meeting minutes.
  • Continuously coordinate with field staff (General Superintendent, Project Superintendent, Assistant Superintendent, Safety Manager, etc.) on project goals, budget and schedule.
  • Overall management of project financials, including cost reporting, monthly requisitions, review and approval of invoices, ensure timely completion, management of the requisition process to maintain cash flow throughout the project and address/communicate issues proactively and promptly.
  • Budget forecasting.
  • Change Management (including negotiation of disputes as necessary).
  • Represent Consigli with Owner, Architects, Consultants, Government Authorities, Vendors and Subcontractors.
  • Main point of contact for Owner communication and reporting.
  • Mentor staff: manage multiple team members on large complex or multiple projects.
  • Provide evaluation(s) of team members on performance and identify training needs. Conduct training and development of others.
  • Provide oversight and management of project controls including RFIs, submittals and material delivery tracking with support from APM and PE.
  • Oversight of Material Delivery tracking and reporting.
  • Oversight of meeting agenda, the development of minutes and reporting.
  • Maintain close relations with subcontractors, including early notification of submittal & material delivery schedule expectations.
  • Assist the Project Superintendent and other team members in the resolution of all critical issues with a focus on quality, cost, and schedule. Provide documentation as necessary.
  • Monitor executed subcontracts and insurance certificates; verify contracts and insurance are in place prior to commencing work.
  • Work closely with Project Scheduler to update and distribute project master schedule with input from Superintendent and project teams.
  • Complete and implement project closeout checklist.
  • Manage the timely close out documentation process for assembly and submission to the Design Team and Owner.
  • Provide oversight and coordination of the work; manage issuance and completion of punch list to Subcontractors; drive project to completion.
  • Observations and Field Reports: work with project team to conduct field walks as necessary and compile any corresponding documentation accordingly. Review Design Team field reports and work with required parties to resolve open items and drive resolution.
  • Perform regular safety walks with field and safety staff and record observations.
  • Assist in preparation and present at interviews for project pursuits.
  • Take lead in the development and management of optimal project profit opportunities including self-perform trades.

Key Skills
  • Strong communication skills.
  • Ability to review, understand and support all change management processes.
  • Strong initiative and problem-solving abilities.
  • Ability to multi-task and self-prioritize.
  • Motivated and driven.
  • Ability to work in a team environment with a primary focus on collaboration.
  • Excellent written and verbal presentation skills.

Required Experience
  • A Bachelor's degree in engineering, Construction Management or Architecture preferred.
  • 5+ years of experience within the construction industry in project management or similar role.
  • OSHA-10 and OSHA-30 preferred.
  • Additional proficiencies may include cost management software (Timberline, Sage preferred), scheduling software (Primavera P6 preferred) and construction management software (Procore preferred).

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