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Resolution Manager Jobs in South Carolina (NOW HIRING)

Trice Healthcare

Coding Payment Resolution Spec

Columbia, SC · On-site

$15.25 - $19.50/hr

Coding Payment Resolution Specialist Responsible for reviewing all post-billed denials (inclusive ... company, managed care organization or other health care financial service setting, performing ...

Prisma Health

Account Specialist F/T Day

Greenville, SC · On-site

$13.75 - $18.75/hr

Investigates billing problems and assists with error resolution. Essential Functions * All team ... Reviews accounts for possible assignment makes recommendation to Credit Manager and prepares ...

Prisma Health

Account Specialist F/T Day

Greenville, SC · On-site

$13.75 - $18.75/hr

Investigates billing problems and assists with error resolution. Essential Functions * All team ... Reviews accounts for possible assignment makes recommendation to Credit Manager and prepares ...

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Resolution Manager information

See South Carolina salary details

$22.6K

$62.3K

$119K

How much do resolution manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for resolution manager in South Carolina is $62,289.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,835.00 and $75,670.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What are the most commonly searched types of Resolution jobs in South Carolina?

The most popular types of Resolution jobs in South Carolina are:

What are popular job titles related to Resolution Manager jobs in South Carolina?

For Resolution Manager jobs in South Carolina, the most frequently searched job titles are:

What job categories do people searching Resolution Manager jobs in South Carolina look for?

The top searched job categories for Resolution Manager jobs in South Carolina are:

What cities in South Carolina are hiring for Resolution Manager jobs?

Cities in South Carolina with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in South Carolina as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 100% In-person job distribution, with an average salary of $62,289 per year, or $29.9 per hour.

Service Resolution Professional

LPL Financial

Fort Mill, SC • On-site

$27.19 - $45.31/hr

Full-time

Medical, Retirement, PTO

Posted 6 days ago

LPL Financial rating

7.2

Company rating: 7.2 out of 10

Based on 74 frontline employees who took The Breakroom Quiz

129th of 151 rated financial services

Job description

Where Ambition Meets Innovation
Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you'll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.
Job Overview:
The Service Resolution Professional (SRP) supports frontline and Level 2 associates with high-priority service issues, manages escalated inquiries, and assists with knowledge sharing. This role is responsible for resolving complex client scenarios related to death and divorce matters while providing guidance and coaching to both internal and external clients.
Success in this position requires:
  • Strong client focus
  • Adaptability and flexibility
  • Ability to manage competing priorities
  • Effective communication skills
  • Commitment to operational excellence

The Cash Management Operations team also provides opportunities to participate in projects and training that support career growth and advancement. Our mission is to create a reliable support system that helps clients navigate estate-related inquiries and strengthen their practices.
Responsibilities:
Complex Document Review
  • Review estate and legal documentation, including:
  • Letters of Testamentary
  • Trust Agreements
  • Qualified Domestic Relations Orders (QDROs)
  • Divorce Decrees
  • Other estate-related documentation pertaining to death and divorce situations

Escalation Management
  • Manage escalated client issues in a timely manner.
  • Serve as the primary point of contact for case resolution.
  • Collaborate with Compliance, Legal, and Risk teams as necessary.
  • Ensure that complaints are handled in accordance with regulatory requirements.

Continuous Learning & Process Improvement
  • Remain current on new processes, procedures, and controls.
  • Lead or participate in daily huddles and department meetings.
  • Identify opportunities for process improvements.
  • Contribute ideas that support business growth and efficiency.

Team Support
  • Support training initiatives and new hire onboarding.
  • Foster a positive and collaborative work environment.
  • Provide coaching, guidance, and constructive feedback.
  • Assist team members as needed to achieve shared goals.

Phone Support
  • Handle complex death and divorce inquiries.
  • Provide First Call Resolution whenever possible.
  • Maintain ownership of cases requiring follow-up.
  • Ensure proper documentation and communication throughout the process.

Processing
  • Process death and divorce claim escalations.
  • Complete tax operations reviews and processing.
  • Monitor requests through completion.
  • Maintain documentation that meets reporting and compliance standards.

What are we looking for?
We're looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.
Requirements:
  • 3+ years of brokerage or financial services industry experience

Core Competencies:
  • Excellent verbal, written, and listening skills
  • Strong phone communication skills
  • Leadership and people management capabilities
  • Customer-focused mindset
  • Commitment to delivering high-quality client experience
  • Exceptional organizational skills
  • Adaptability and flexibility
  • Ability to multitask in a fast-paced environment

Preferences:
  • Trust, estate, or legal administration experience
  • Experience with MS Dynamics and Tableau
  • Demonstrated leadership, supervisory, or managerial experience
  • Proficiency in Microsoft Office (Excel, PowerPoint, Teams, Outlook)
  • Bachelor's degree is preferred, ideally in Business, Accounting, or Finance

Pay Range:
$27.19-$45.31/hour
Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!
Company Overview:
LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.
At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.
For further information about LPL, please visit www.lpl.com.
Join the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.
Information on Interviews:
LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card. Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at (855) 575-6947.
EAC 5.19.26

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