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Resolution Associate Jobs in South Carolina (NOW HIRING)

Trice Healthcare

Coding Payment Resolution Spec

Columbia, SC · On-site

$15.25 - $19.50/hr

Coding Payment Resolution Specialist Responsible for reviewing all post-billed denials (inclusive ... High school diploma or Associate degree in Accounting or Business Administration or related field ...

Prisma Health

Account Specialist F/T Day

Greenville, SC · On-site

$13.75 - $18.75/hr

Investigates billing problems and assists with error resolution. Essential Functions * All team ... Associate degree in a technical specialty program of 18 months minimum in length preferred

Prisma Health

Account Specialist F/T Day

Greenville, SC · On-site

$13.75 - $18.75/hr

Investigates billing problems and assists with error resolution. Essential Functions * All team ... Associate degree in a technical specialty program of 18 months minimum in length preferred

Meridian Waste

Customer Service Associate

Greenville, SC · On-site

$12.75 - $17.75/hr

... reach resolution. Working in established guidelines, this position is responsible for delivering ... Associates Degree preferred * Minimum of 3 years of related experience required. * Experience in ...

Land & Mortgage Of South Carolina

Office Associate

Sumter, SC · On-site

$15 - $20/hr

As an Office Associate, you'll be a key team member, responsible for a wide range of administrative ... timely resolution. Assist with marketing vacancies, showing units to prospective tenants, and ...

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Resolution Associate information

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, candidates typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience with customer service or dispute resolution. Entry-level roles often require familiarity with relevant software and the ability to handle sensitive information, with opportunities for advancement through experience and additional training or certifications in conflict management or related fields.

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.
What are the most commonly searched types of Resolution jobs in South Carolina? The most popular types of Resolution jobs in South Carolina are:
What are popular job titles related to Resolution Associate jobs in South Carolina? For Resolution Associate jobs in South Carolina, the most frequently searched job titles are:
What job categories do people searching Resolution Associate jobs in South Carolina look for? The top searched job categories for Resolution Associate jobs in South Carolina are:
What cities in South Carolina are hiring for Resolution Associate jobs? Cities in South Carolina with the most Resolution Associate job openings:
Resolution Associate jobs near you

Customer Service Resolution Specialist

MUSC

Charleston, SC • On-site

Full-time

Posted 9 days ago

MUSC Health rating

7.0

Company rating: 7.0 out of 10

Based on 198 frontline employees who took The Breakroom Quiz

413th of 887 rated healthcare providers

Job description

Job Description Summary

Serves as a liaison between departments and patient accounting staff to assist with all billing issues; maintains positive interdepartmental relationships. Serves as primary contact for various departments within MUSC.
Works with all systems including but not limited to Epic to resolve patient billing issues including refunds, charge corrections, credit/debit memos, and payment reversal/reentries. Works through assigned work queues for risk management requests, patient correspondence, MyChart requests, financial counselor requests, and patient generated billing concerns.
Maintains acceptable accuracy rate and meets or exceeds department metrics; identifies trends for improvement through daily work processes
Assists management team (including executive management) with escalated patient account issues; works quickly, accurately, and professionally to resolve high priority patient accounts.
Assists with on-site patient counseling and supports customer service as business needs dictate
Special projects as needed
Other duties as assigned

Entity

University Medical Associates (UMA) Only Employees and Financials

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC002054 UMA CORP RC SBO Customer Service CC

Pay Rate Type

Hourly

Pay Grade

Health-21

Scheduled Weekly Hours

40

Work Shift

Job Description

  • Serves as a liaison between departments and patient accounting staff to assist with all billing issues; maintains positive interdepartmental relationships. Serves as primary contact for various departments within MUSC.
  • Works with all systems including but not limited to Epic to resolve patient billing issues including refunds, charge corrections, credit/debit memos, and payment reversal/reentries. Works through assigned work queues for risk management requests, patient correspondence, MyChart requests, financial counselor requests, and patient generated billing concerns.
  • Maintains acceptable accuracy rate and meets or exceeds department metrics; identifies trends for improvement through daily work processes
  • Assists management team (including executive management) with escalated patient account issues; works quickly, accurately, and professionally to resolve high priority patient accounts.
  • Assists with on-site patient counseling and supports customer service as business needs dictate
  • Special projects as needed
  • Other duties as assigned

Additional Job Description

Education: High School Degree or Equivalent Work Experience: 1 year

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

What MUSC Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About MUSC Health

Sourced by ZipRecruiter

MUSC is located in Charleston, SC, frequently named one of the best places in America to live. If charming, historic, vibrant, cultural, and coastal are adjectives that you find appealing, it's all here. In Charleston, you might find yourself dining at a world class restaurant tonight and relaxing on a boat as you explore our many waterways tomorrow. You might stroll along cobblestone streets, amidst centuries old homes by day and attend a jazz concert by night. Charleston is a place where you can live your life to its fullest.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Charleston, SC, US

Year founded

1824

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