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Resolution Associate Jobs in Greenville, SC (NOW HIRING)

Prisma Health

Account Specialist F/T Day

Greenville, SC · On-site

$13.75 - $18.75/hr

Investigates billing problems and assists with error resolution. Essential Functions * All team ... Associate degree in a technical specialty program of 18 months minimum in length preferred

Prisma Health

Account Specialist F/T Day

Greer, SC · On-site

$14 - $19.25/hr

Investigates billing problems and assists with error resolution. Essential Functions * All team ... Associate degree in a technical specialty program of 18 months minimum in length preferred

Prisma Health

Account Specialist F/T Day

Greenville, SC · On-site

$13.75 - $18.75/hr

Investigates billing problems and assists with error resolution. Essential Functions * All team ... Associate degree in a technical specialty program of 18 months minimum in length preferred

Express & Bonobos

Sales Associate

Greenville, SC · On-site

$13.25 - $17.75/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express

Sales Associate

Greenville, SC · On-site

$13.25 - $17.75/hr

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

Express

Sales Associate

Greenville, SC · On-site

$13.25 - $17.75/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express

Sales Associate

Greenville, SC · On-site

$13.25 - $17.75/hr

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

Batteries Plus

Retail Sales Associate

Greenville, SC · On-site

$14 - $16.25/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... Team player with professionalism, problem-solving, and conflict-resolution skills.Comfortable with ...

Batteries Plus

Retail Sales Associate

Greenville, SC · On-site

$14 - $16.25/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... Team player with professionalism, problem-solving, and conflict-resolution skills.Comfortable with ...

Batteries Plus

Retail Sales Associate

Easley, SC · On-site

$12.75 - $14.75/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... Team player with professionalism, problem-solving, and conflict-resolution skills.Comfortable with ...

Batteries Plus

Retail Sales Associate

Easley, SC · On-site

$12.75 - $14.75/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... Team player with professionalism, problem-solving, and conflict-resolution skills.Comfortable with ...

Batteries Plus

Retail Sales Associate

Easley, SC · On-site

$12.75 - $14.75/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... Team player with professionalism, problem-solving, and conflict-resolution skills.Comfortable with ...

Batteries Plus

Retail Sales Associate

Greenville, SC · On-site

$14 - $16.25/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... Team player with professionalism, problem-solving, and conflict-resolution skills.Comfortable with ...

Batteries Plus

Retail Sales Associate - Easley, SC

Easley, SC · On-site

$12.75 - $14.75/hr

As a Store Associate , you'll be the face of our brand, helping customers find the right solutions ... Team player with professionalism, problem-solving, and conflict-resolution skills. * Comfortable ...

Batteries Plus

Retail Sales Associate - Easley, SC

Easley, SC · On-site

$12.75 - $14.75/hr

As a Store Associate , you'll be the face of our brand, helping customers find the right solutions ... Team player with professionalism, problem-solving, and conflict-resolution skills. * Comfortable ...

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All JobsResolution Associate JobsResolution Associate Jobs in Greenville, SC

Resolution Associate information

See Greenville, SC salary details

$9

$16

$20

How much do resolution associate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for resolution associate in Greenville, SC is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $17.40 per hour, depending on experience, location, and employer.

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, you typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience in customer service or dispute resolution. Entry-level roles often require familiarity with case management software and the ability to handle sensitive information. Gaining relevant certifications or training in conflict resolution can improve job prospects.

What cities near Greenville, SC are hiring for Resolution Associate jobs?

Cities near Greenville, SC with the most Resolution Associate job openings:

Resolution Associate jobs near you
Infographic showing various Resolution Associate job openings in Greenville, SC as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $34,075 per year, or $16.4 per hour.

Account Specialist F/T Day

Prisma Health

Greenville, SC • On-site

$13.75 - $18.75/hr

Full-time

Re-posted 3 days ago

Prisma Health rating

7.1

Company rating: 7.1 out of 10

Based on 351 frontline employees who took The Breakroom Quiz

378th of 898 rated healthcare providers

Job description

Inspire health. Serve with compassion. Be the difference.
Job Summary
Responsible for processing insurance claims. Coordinates collections and delinquent unpaid accounts. Oversees claim processing. Investigates billing problems and assists with error resolution.
Essential Functions
  • All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.
  • Assists in the processing of insurance claims including Medicaid/Medicare claims.
  • Collects and enters patient's insurance information into database.
  • Assists patients in completing all necessary forms. Answers patient questions and concerns.
  • Reviews and verifies insurance claims. Requests refunds when appropriate.
  • Processes Medicare correspondence, signature, and insurance forms.
  • Follows-up with insurance companies and ensures claims are paid within timeframes as outlined in MA policies and procedures.
  • Resubmits insurance claims that have received no response.
  • Answers telephone, screens call, takes messages, and provides information.
  • Maintains files with referral slips, Medicare authorizations, and insurance slips.
  • Identifies delinquent accounts, aging period and payment sources. Processes delinquent unpaid accounts by contacting patients and third party reimbursors.
  • Reviews each account, credit reports and other information sources such as credit bureaus via computer.
  • Performs various collection actions including contacting patients by phone and resubmitting claims to third party reimbursors.
  • Evaluates patient financial status and establishes budget payment plans. Follows and reports status of delinquent accounts.
  • Reviews accounts for possible assignment makes recommendation to Credit Manager and prepares information for collection agency.
  • Assigns uncollectible accounts to collection agency or attorney via clinic Credit and Collection policy. Contacts lawyers involved in third-party litigation.
  • Answers inquiries and correspondence from patients and insurance companies. Develops collection letters.
  • Identifies and resolves patient billing complaints. Research credit balances.
  • Oversees claim processing and payments to third party providers. Answers associated correspondence.
  • Monitors charges and verifies correct payment of claims and capitation deductions.
  • Sends denial letters on claims and follow-up on requests for information.
  • Audits and reviews claim payments reports for accuracy and compliance.
  • Research and resolves claim and capitation problems.
  • Maintains timely provider information in physician files.
  • Maintains insurance company manual and distributes information to staff on updates and changes.
  • Maintains required databases and patients accounts, reports and files.
  • Resolves misdirected payments and returns incorrect payments to sender.
  • Answers patients' inquiries regarding account balances.
  • Appeals denied claims adhering to payer policy while communicating with MAMC department for further assistance with claims resolution as appropriate.
  • Works all assigned claims within designated time frame to ensure timely and appropriate payment
  • Research all information needed to complete billing process including getting charge information from physicians.
  • Works with other staff to follow-up on accounts until zero balance or turned over for collection.
  • Assists with coding and error resolution.
  • Maintains required billing records, reports, and files.
  • Investigates billing problems and formulates solutions. Verifies and maintains adjustment records.
  • Maintains and enhances current knowledge of assigned payers with regard to guidelines for billing
  • Provides training to front office staff when hired and retraining as needed or requested with regard to a specific payer rules and guidelines for physician billing.
  • Recommends changes to departmental processes as necessary to maximize operational effectiveness of the revenue cycle.
  • Maintains strictest confidentiality.
  • Participates in educational activities.
  • As representative of Prisma Health Clinical Department, is expected to maintain neat and professional appearance, demonstrate commitment to serve at all times and uphold guidelines set forth in office manual.
  • Performs other duties as assigned.

Supervisory/Management Responsibility
  • This is a non-management job that will report to a supervisor, manager, director, or executive.

Minimum Requirements
  • Education - High School diploma or equivalent OR post-high school diploma / highest degree earned. Associate degree in a technical specialty program of 18 months minimum in length preferred
  • Experience - Two (2) years in billing, bookkeeping, collections or customer service.

In Lieu Of
  • NA

Required Certifications, Registrations, Licenses
  • NA

Knowledge, Skills and Abilities
  • Electronic Claims Billing experience
  • Multi-specialty group practice setting experience preferred
  • Intermediate ICD-9 and CPT coding abilities preferred

Work Shift
Day (United States of America)
Location
Verdae Practices
Facility
Surgery - Bariatric
Department
Surgery - Bariatric-Practice Operations
Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

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