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Resolution Manager Jobs in Florida (NOW HIRING)

The Assistance Fund

Resolution Specialist

Orlando, FL · On-site

The Resolution Specialist (RS) responds to and manages complaints and escalations from patients, providers, sites of care, pharmacies, and others directing to The Assistance Fund (TAF). The RS is ...

Strada

Problem Resolution Specialist

Tallahassee, FL · On-site

Strada is a people, payroll, and technology leader simplifying international workforce management ... resolution while delivering a high standard of customer service. This is a full-time, in-person ...

Strada

Problem Resolution Specialist

Tallahassee, FL · On-site

Strada is a people, payroll, and technology leader simplifying international workforce management ... resolution while delivering a high standard of customer service. This is a full-time, in-person ...

Strada

Problem Resolution Associate

Tallahassee, FL · On-site

$13.75 - $19/hr

Strada is a people, payroll, and technology leader simplifying international workforce management ... Learn more at www.stradaglobal.com Position Summary The Problem Resolution Associate - Customer ...

Strada

Problem Resolution Associate

Tallahassee, FL · On-site

$13.75 - $19/hr

Strada is a people, payroll, and technology leader simplifying international workforce management ... Learn more at www.stradaglobal.com Position Summary The Problem Resolution Associate - Customer ...

ICBD

Claims Resolution Specialist

Fort Lauderdale, FL · On-site

Claims Resolution Specialist - Behavioral Health - Exact Billing Solutions (EBS) Lauderdale Lakes ... With firsthand knowledge of how inefficiencies in revenue cycle management drain resources from ...

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Resolution Manager information

See Florida salary details

$19.5K

$53.8K

$102.8K

How much do resolution manager jobs pay per year?

As of Jun 25, 2026, the average yearly pay for resolution manager in Florida is $53,769.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,660.00 and $65,320.00 per year, depending on experience, location, and employer.

What jobs pay $500,000 a year in the US?

High-paying roles such as executive positions (CEOs, CFOs, COOs), specialized surgeons, and top-tier investment bankers can earn $500,000 or more annually. Resolution Managers, typically in dispute resolution or conflict management, usually do not reach this salary level unless they hold executive or senior leadership roles with significant experience and responsibilities.

What jobs pay 10,000 a month without a degree?

A Resolution Manager typically earns a salary that can reach or exceed $10,000 per month, especially in senior or specialized roles, often requiring strong problem-solving, communication skills, and industry experience. High-paying jobs without a degree are common in fields like sales, real estate, entrepreneurship, and certain technology roles such as IT management or cybersecurity, which value skills and certifications over formal education.

How does a Resolution Manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What jobs pay 2000 a day?

High-paying roles such as Resolution Managers in specialized industries or senior consultants can earn around $2,000 per day, especially with extensive experience, certifications, and a strong track record. These positions often require advanced skills, negotiation abilities, and sometimes involve project-based or contract work in fields like finance, consulting, or technology.

What is a Resolution Manager?

A Resolution Manager is a professional responsible for addressing and resolving customer complaints, disputes, or issues within an organization. They act as a liaison between customers and the company, ensuring that concerns are handled efficiently and fairly while maintaining customer satisfaction. Resolution Managers investigate problems, coordinate with relevant departments, and implement solutions to prevent future occurrences. Their goal is to maintain positive relationships with clients and uphold the company’s reputation through effective conflict resolution.

What are the key skills and qualifications needed to thrive as a Resolution Manager, and why are they important?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What does a resolution manager do?

A resolution manager oversees the process of resolving customer issues, complaints, or disputes to ensure satisfactory outcomes. They coordinate with teams, analyze problems, and implement solutions, often using customer relationship management (CRM) tools, to improve service quality and maintain client satisfaction.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are the most commonly searched types of Resolution jobs in Florida? The most popular types of Resolution jobs in Florida are:
What are popular job titles related to Resolution Manager jobs in Florida? For Resolution Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Florida look for? The top searched job categories for Resolution Manager jobs in Florida are:
What cities in Florida are hiring for Resolution Manager jobs? Cities in Florida with the most Resolution Manager job openings:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Florida as of June 2026, with employment types broken down into 92% Full Time, and 8% Temporary. Highlights an 100% In-person job distribution, with an average salary of $53,769 per year, or $25.9 per hour.

Resolution Specialist

The Assistance Fund

Orlando, FL • On-site

Full-time

Posted 11 days ago

Job description

The Resolution Specialist (RS) responds to and manages complaints and escalations from patients, providers, sites of care, pharmacies, and others directing to The Assistance Fund (TAF). The RS is responsible for managing the resolution of escalation cases and providing feedback to senior leadership regarding patient experience and service issues. The RS is required to communicate with patients and callers over the phone and via email utilizing excellent communication skills. The RS communicates and collaborate with other employees in the organization to help them understand patient needs and how to best resolve the issue. The RS will also use these skills to diffuse situations between patients/callers and employees. As the Resolution Subject Matter Expert, the RS is also responsible for ensuring the full Resolution is completed including but not limited to processing a Reimubursement Claim and ensuring payment has been received. The RS will maintain and review reporting while analyzing data to provide insight to the organization regarding escalation cases with the goal of escalation reduction. As a working member of the Patient and Provider Support team, the RS will also provide back-up support to the Provider Specialist and assist with Override processing as required.

The Resolution Specialist?s responsibilities include but are not limited to:
? Handles, de-escalates, and resolves complaints that are directly posted on social media, sent via email, and received in the mail to executive communications sent to leadership at TAF.
? Handles, de-escalates, and resolves complaints that are received through phone calls and live chats directly sent through TAF Contact Center.
? Responds to complaints utilizing excellent verbal and written communication skills.
? Conducts investigations to determine the root cause and define the area of opportunity for improvement. Documents and reports on outcomes of these investigations.
? Participate in the development and implementation of new resolution management policies and procedures to ensure that they are effective.
? Work with Operations Management on creating reports for escalation case activity to share with supervisors and leadership.
? Maintains Patient Advocate II skills and knowledge. Attends all training for Patient Advocates to ensure up-to-date understanding of all policies and procedures.
? Processes reimbursement claims as required to provide complete resolution of cases. This requires the RS to be fully trained as a Claims Specialist and will be required to maintain this knowledge by attending any training provided to the Claims processing teams.
? Requires the ability to work in a fast-paced environment and the ability to quickly manage demanding situations.

?Utilizes problem-solving skills to resolve disputes, address complaints, and identify the sourceof a patient experience issue.
?Must have excellent patient experience skills and be able to diffuse escalations

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