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Resolution Manager Jobs in Florida (NOW HIRING)

Gallagher

Senior Resolution Manager

Orlando, FL · Remote

... resolution. * Work in partnership with our clients to deliver innovative solutions and enhance the claims management process * Think critically, solve problems, plan, and prioritize activities to ...

Gallagher

Senior Resolution Manager

Orlando, FL · Remote

... resolution. * Work in partnership with our clients to deliver innovative solutions and enhance the claims management process. * Think critically, solve problems, plan, and prioritize tasks to ...

Gallagher

Senior Resolution Manager

Fort Lauderdale, FL · On-site

$25K/mo

Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a ...

Strada

Problem Resolution Specialist

Tallahassee, FL · On-site

Strada is a people, payroll, and technology leader simplifying international workforce management ... resolution while delivering a high standard of customer service. This is a full-time, in-person ...

Strada

Problem Resolution Specialist

Tallahassee, FL · On-site

Strada is a people, payroll, and technology leader simplifying international workforce management ... resolution while delivering a high standard of customer service. This is a full-time, in-person ...

Strada

Problem Resolution Specialist

Tallahassee, FL

Strada is a people, payroll, and technology leader simplifying international workforce management ... resolution while delivering a high standard of customer service. This is a full-time, in-person ...

Strada

Problem Resolution Associate

Tallahassee, FL

$12.50 - $17.25/hr

Strada is a people, payroll, and technology leader simplifying international workforce management ... Position Summary The Problem Resolution Associate Customer Care serves as the initial point of ...

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Resolution Manager information

See Florida salary details

$19.5K

$53.8K

$102.8K

How much do resolution manager jobs pay per year?

As of Jun 3, 2026, the average yearly pay for resolution manager in Florida is $53,769.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,660.00 and $65,320.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Resolution Manager, and why are they important?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a Resolution Manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is a Resolution Manager?

A Resolution Manager is a professional responsible for addressing and resolving customer complaints, disputes, or issues within an organization. They act as a liaison between customers and the company, ensuring that concerns are handled efficiently and fairly while maintaining customer satisfaction. Resolution Managers investigate problems, coordinate with relevant departments, and implement solutions to prevent future occurrences. Their goal is to maintain positive relationships with clients and uphold the company’s reputation through effective conflict resolution.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are the most commonly searched types of Resolution jobs in Florida? The most popular types of Resolution jobs in Florida are:
What are popular job titles related to Resolution Manager jobs in Florida? For Resolution Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Florida look for? The top searched job categories for Resolution Manager jobs in Florida are:
What cities in Florida are hiring for Resolution Manager jobs? Cities in Florida with the most Resolution Manager job openings:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Florida as of May 2026, with employment types broken down into 92% Full Time, and 8% Temporary. Highlights an 100% In-person job distribution, with an average salary of $53,769 per year, or $25.9 per hour.
Senior Resolution Manager

Senior Resolution Manager

Gallagher

Orlando, FL • Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 11 days ago

Arthur J. Gallagher & Co. rating

7.7

Company rating: 7.7 out of 10

Based on 66 frontline employees who took The Breakroom Quiz

175th of 260 rated insurance

Job description

Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Role specifics:

  • Jurisdictions: Any
  • Licenses: Any (TX, FL, NY, HI and RI a plus) (Must acquire within specified timeframe)
  • Location: This role is eligible for fully remote work.

How you'll make an impact
  • Apply claims management experience to execute decision-making to analyze claims exposure and litigation, plan the proper course of action, and appropriately resolve claims.
  • Interact extensively with various parties involved in the claim process to ensure effective communication and resolution.
  • Provide exceptional customer service to our claimants on behalf of our clients exhibiting empathy through each step of the claims process
  • Handle claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements.
  • Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file.

About You

Potential candidates should have the following:

  • Claims Background: commercial claims (trucking a plus), significant injury claims & demands or lawsuit (litigation) experience

As a key member of our Claims Adjuster team, you will:

  • Investigate, evaluate, and resolve complex commercial claims with litigation and serious/significant injury (MCU), applying your claims experience and analytical skills to make informed decisions and bring claims to resolution.
  • Work in partnership with our clients to deliver innovative solutions and enhance the claims management process
  • Think critically, solve problems, plan, and prioritize activities to optimally serve clients

REQUIRED QUALIFICATIONS:

  • High School Diploma.
  • Minimum of 5 years related claims experience, litigation is required. Must have bodily injury claims experience.Experience with litigation and commercial claims, a plus will be trucking experience with experience handling both low to serious injury claims.
  • Appropriate licensing and/or certification in all states in which claims are being handled.
  • Knowledge of accepted industry standards and practices.
  • Computer experience with related claims and business software.

DESIRED:

  • Bachelor's Degree

#LI-NZ1

#LI-REMOTE


Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

  • Medical/dental/vision plans, which start from day one!
  • Life and accident insurance
  • 401(K) and Roth options
  • Tax-advantaged accounts (HSA, FSA)
  • Educational expense reimbursement
  • Paid parental leave

Other benefits include:

  • Digital mental health services (Talkspace)
  • Flexible work hours (availability varies by office and job function)
  • Training programs
  • Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
  • Charitable matching gift program
  • And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Qualifications:

Potential candidates should have the following:

  • Claims Background: commercial claims (trucking a plus), significant injury claims & demands or lawsuit (litigation) experience

As a key member of our Claims Adjuster team, you will:

  • Investigate, evaluate, and resolve complex commercial claims with litigation and serious/significant injury (MCU), applying your claims experience and analytical skills to make informed decisions and bring claims to resolution.
  • Work in partnership with our clients to deliver innovative solutions and enhance the claims management process
  • Think critically, solve problems, plan, and prioritize activities to optimally serve clients

REQUIRED QUALIFICATIONS:

  • High School Diploma.
  • Minimum of 5 years related claims experience, litigation is required. Must have bodily injury claims experience.Experience with litigation and commercial claims, a plus will be trucking experience with experience handling both low to serious injury claims.
  • Appropriate licensing and/or certification in all states in which claims are being handled.
  • Knowledge of accepted industry standards and practices.
  • Computer experience with related claims and business software.

DESIRED:

  • Bachelor's Degree

#LI-NZ1

#LI-REMOTE

Education:UNAVAILABLEEmployment Type: FULL_TIME

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