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Resolution Manager Jobs in Florida (NOW HIRING)

Trice Healthcare

Coding Payment Resolution Spec

Pensacola, FL · On-site

$17.75 - $22.75/hr

Coding Payment Resolution Specialist Responsible for reviewing all post-billed denials (inclusive ... company, managed care organization or other health care financial service setting, performing ...

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Resolution Manager information

See Florida salary details

$19.5K

$53.8K

$102.8K

How much do resolution manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for resolution manager in Florida is $53,769.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,660.00 and $65,320.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What are the most commonly searched types of Resolution jobs in Florida?

The most popular types of Resolution jobs in Florida are:

What are popular job titles related to Resolution Manager jobs in Florida?

For Resolution Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Resolution Manager jobs in Florida look for?

The top searched job categories for Resolution Manager jobs in Florida are:

What cities in Florida are hiring for Resolution Manager jobs?

Cities in Florida with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Florida as of September 2026, with employment types broken down into 86% Full Time, 12% Part Time, 1% Contract, and 1% Nights. Highlights an 78% Physical, 2% Hybrid, and 20% Remote job distribution, with an average salary of $53,769 per year, or $25.9 per hour.

Mortgage Resolution Specialist

Jacksonville, FL • On-site

VyStar Credit Union
Commercial Banking • 1 - 5K employees
Learn more about VyStar Credit Unionexternal

Full-time

Retirement

Posted 12 days ago

VyStar Credit Union rating

7.5

Company rating: 7.5 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.
We encourage you to become a part of VyStar Credit Union's family of employees.
Mortgage Resolution Specialist
ACCOUNTABILITY STATEMENT
The Mortgage Resolution Specialist contacts members to effectively reduce VyStar's exposure to financial losses caused by delinquent mortgage loan accounts. Activities must be conducted in compliance with federal and state regulations to avoid possible harassment claims and litigation. In addition, the incumbent must be well versed in secondary market and private mortgage insurance guidelines regarding mortgage loan collections and loss mitigation efforts.
ESSENTIAL RESPONSIBILITIES
  • Reviews delinquent mortgage loan accounts in the core collection system, which have been assigned to gain information to determine appropriate collection activity to effectively elicit monies due from members. Contacts members to discuss reason for delinquency and possible solutions to resolve delinquency. Obtains information to effect collection on account and make payment arrangements. Determines appropriate and timely follow-up contact with member.
  • Skip traces unlocated members to establish contact. Locates member and recommends legal action, which may ultimately reduce loss to VyStar.
  • Daily works the collection system queues to ensure each delinquent account has been followed for activity and account is accurately documented in the core collections systems.
  • Initial contact with member, mortgage resolution specialist assesses the reason for the delinquency and proposes solutions to the member for consideration in resolving the delinquency. Notates core collection system.
  • Provides member hardship request information and list of documentation required to provide management to consider note modification, payment deferment, payment plan, or other special arrangements to resolve the delinquency. Provides documentation to Sr. Mortgage Loss Mitigation Specialist, Mortgage Servicing Manager, and/or Vice President Mortgage Servicing.
  • Converses with members to discuss account information or make loan payment arrangements. Accepts funds and enters information to voucher to post transactions on data processing system or process check by phone requests.
  • Recommends financial counseling and/or budgeting services to member's who are experiencing temporary financial challenges that are curtailing their ability to make the mortgage/equity payments in a timely manner.
  • Updates delinquent accounts in Fannie Mae and PMI portals in compliance within insurer and investor guidelines.
  • Works daily/weekly/monthly reports as assigned.
  • Cross-sells other credit union services.
  • Consistently adheres to VyStar core values and Code of Ethics and acts in accordance with those values.
  • Performs the activities and projects as assigned and requested by the Mortgage Loss Mitigation Manager, Mortgage Servicing Manager and Vice President Mortgage Servicing.
  • Identify and make recommendations to Mortgage Loss Mitigation Manager, Mortgage Servicing Manager and/or Vice President Mortgage Servicing regarding process improvements, quality service and increased efficiencies along with on all normal filings, any abnormal filing trends, and volume and filing demographics on a monthly basis.
  • All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.

Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors and to provide support and feedback to employees assigned to the closing unit to consistently practice and demonstrate VyStar Excellence behaviors in performing the duties and responsibilities of their position. Expected VyStar behaviors are defined as:
  • Focus Focus your full attention by carefully listening to and observing your client or member.
  • Connect Consistently be friendly and approachable demonstrate you care.
  • Understand Listen empathetically and ask questions (70%/30%)
  • Counsel Recommend solutions based on your client's or member's needs and objectives.
  • Advance Ensure that member's expectations are exceeded. Verify follow-up action.

JOB QUALIFICATIONS
EDUCATION
  • The minimum formal education required is completion of high school.
  • Specialized classes in bankruptcy, foreclosure, and mortgage collections and loss mitigation will be required.
  • Continuing education via local conferences and workshops is required for updates on federal and state regulations.

EXPERIENCE
  • A minimum of two years' experience in mortgage loan collections with a financial institution or mortgage loan company is required. Previous loss mitigation related experience is a plus
  • Knowledge of Fair Dept Collections Practice Act (FDCPA), Federal Bankruptcy Laws, Fair Credit Reporting (FCRA), state laws governing repossession and liquidation of residential real estate and secondary market requirements for servicing derogatory loans.
  • Equipment to be used in the daily performance of job duties include HP calculator, PC, and multi-function equipment (fax, scanner, and copier) is required.
  • Knowledge of all Microsoft Office applications and credit union software and/or core operating systems pertinent to completing various tasks and responsibilities of the position is required.

KNOWLEDGE, SKILLS, & ABILITIES
  • Knowledge of Fair Dept Collections Practice Act (FDCPA), Federal Bankruptcy Laws, Fair Credit Reporting (FCRA), state laws governing repossession and liquidation of residential real estate and secondary market requirements for servicing derogatory loans.
  • Applicant must have positive, well-developed communication skills, both written and oral, be detail oriented, have good organizational and active listening skills, the ability to work in a fast-paced environment, and proven ability to work with others.
  • Must have professional conduct and appearance and be self-motivated. Must work under the philosophy of "people helping people" and be able to communicate with members and legal counsel at all levels. Applicants must demonstrate the qualities of a self-starter and one who follows through on all job duties.
  • Equipment to be used in the daily performance of job duties include HP calculator, PC, and multi-function equipment (fax, scanner, and copier) is required.
  • Knowledge of all Microsoft Office applications and credit union software and/or core operating systems pertinent to completing various tasks and responsibilities of the position is required.

DISCLAIMERS AND WORK ENVIRONMENT
The work environment characteristics described here are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Nothing in this position description is an implied contract for employment. The functions are not all encompassing and are subject to change at any time by management.
As required or requested, may exert up to 20 pounds of force occasionally and/or negligible amount of force constantly to lift, carry, push, pull, or otherwise move objects.
VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.
No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.
Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.
Thank you again for your interest in this position!
VyStar Credit Union Human Resources

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