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Resolution Manager Jobs in Florida (NOW HIRING)

Strada

Problem Resolution Associate

Tallahassee, FL · On-site

$13.75 - $19/hr

Strada is a people, payroll, and technology leader simplifying international workforce management ... Learn more at www.stradaglobal.com Position Summary The Problem Resolution Associate - Customer ...

Strada

Problem Resolution Associate

Tallahassee, FL · On-site

$13.75 - $19/hr

Strada is a people, payroll, and technology leader simplifying international workforce management ... Learn more at www.stradaglobal.com Position Summary The Problem Resolution Associate - Customer ...

ICBD

Claims Resolution Specialist

Pompano Beach, FL · On-site

Claims Resolution Specialist - Behavioral Health - Exact Billing Solutions (EBS) Lauderdale Lakes ... With firsthand knowledge of how inefficiencies in revenue cycle management drain resources from ...

ICBD

Claims Resolution Specialist

Fort Lauderdale, FL · On-site

Claims Resolution Specialist - Behavioral Health - Exact Billing Solutions (EBS) Lauderdale Lakes ... With firsthand knowledge of how inefficiencies in revenue cycle management drain resources from ...

ICBD

Claims Resolution Specialist

Hollywood, FL

Claims Resolution Specialist - Behavioral Health - Exact Billing Solutions (EBS) Lauderdale Lakes ... With firsthand knowledge of how inefficiencies in revenue cycle management drain resources from ...

ICBD

Claims Resolution Specialist

Hallandale, FL · On-site

Claims Resolution Specialist - Behavioral Health - Exact Billing Solutions (EBS) Lauderdale Lakes ... With firsthand knowledge of how inefficiencies in revenue cycle management drain resources from ...

ICBD

Claims Resolution Specialist

Fort Lauderdale, FL · On-site

Claims Resolution Specialist - Behavioral Health - Exact Billing Solutions (EBS) Lauderdale Lakes ... With firsthand knowledge of how inefficiencies in revenue cycle management drain resources from ...

ICBD

Claims Resolution Specialist

Hallandale Beach, FL · On-site

Claims Resolution Specialist - Behavioral Health - Exact Billing Solutions (EBS) Lauderdale Lakes ... With firsthand knowledge of how inefficiencies in revenue cycle management drain resources from ...

ICBD

Claims Resolution Specialist

Fort Lauderdale, FL · On-site

Claims Resolution Specialist - Behavioral Health - Exact Billing Solutions (EBS) Lauderdale Lakes ... With firsthand knowledge of how inefficiencies in revenue cycle management drain resources from ...

ICBD

Claims Resolution Specialist

Lauderdale Lakes, FL · On-site

Claims Resolution Specialist - Behavioral Health - Exact Billing Solutions (EBS) Lauderdale Lakes ... With firsthand knowledge of how inefficiencies in revenue cycle management drain resources from ...

ICBD

Claims Resolution Specialist

Lauderdale Lakes, FL · On-site

Claims Resolution Specialist - Behavioral Health - Exact Billing Solutions (EBS) Lauderdale Lakes ... With firsthand knowledge of how inefficiencies in revenue cycle management drain resources from ...

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Resolution Manager information

See Florida salary details

$19.5K

$53.8K

$102.8K

How much do resolution manager jobs pay per year?

As of Jun 4, 2026, the average yearly pay for resolution manager in Florida is $53,769.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,660.00 and $65,320.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Resolution Manager, and why are they important?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a Resolution Manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is a Resolution Manager?

A Resolution Manager is a professional responsible for addressing and resolving customer complaints, disputes, or issues within an organization. They act as a liaison between customers and the company, ensuring that concerns are handled efficiently and fairly while maintaining customer satisfaction. Resolution Managers investigate problems, coordinate with relevant departments, and implement solutions to prevent future occurrences. Their goal is to maintain positive relationships with clients and uphold the company’s reputation through effective conflict resolution.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are the most commonly searched types of Resolution jobs in Florida? The most popular types of Resolution jobs in Florida are:
What are popular job titles related to Resolution Manager jobs in Florida? For Resolution Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Florida look for? The top searched job categories for Resolution Manager jobs in Florida are:
What cities in Florida are hiring for Resolution Manager jobs? Cities in Florida with the most Resolution Manager job openings:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Florida as of May 2026, with employment types broken down into 92% Full Time, and 8% Temporary. Highlights an 100% In-person job distribution, with an average salary of $53,769 per year, or $25.9 per hour.

Major Case Specialist, Construction Defect

The Travelers Indemnity Company

Tampa, FL • On-site

$500K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 24 days ago

Job description

Who Are We?
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Claim
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$104,000.00 - $171,700.00
Target Openings
1
What Is the Opportunity?
This role is eligible for a sign on bonus up to $20,000
Under general supervision, this position is responsible for investigating, evaluating, reserving, negotiating and resolving assigned serious and complex Construction Defect and Property Damage claims. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, litigation management, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. Provides consulting and training and serves as an expert technical resource to other claim professionals, business partners, customers, and other stakeholders as appropriate or required.What Will You Do?
  • CLAIM HANDLING:
  • Directly handle assigned severe claims.
  • Full damage value for average claim (without regard to coverage or liability defenses): $500,000 to several million dollars, amounting to a typical inventory of claims with FDV of over a multi-million dollar value.
  • Provide quality customer service and ensure file quality, timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
  • Work with Manager on use of Claim Coverage Counsel as needed.
  • Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential.
  • Interview witnesses and stakeholders; take necessary statements, as strategically appropriate.
  • Complete outside investigation as needed per case specifics.
  • Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subrogation, Risk Control, nurse consultants nurse consultants, and fire or fraud investigators, and other experts.
  • Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
  • Maintain claim files and document claim file activities in accordance with established procedures.
  • Develop and employ creative resolution strategies.
  • Responsible for prompt and proper disposition of all claims within delegated authority.
  • Negotiate disposition of claims with insureds and claimants or their legal representatives.
  • Recognize and implement alternate means of resolution.
  • Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers.
  • Utilize evaluation documentation tools in accordance with department guidelines.
  • Proactively review Claim File Analysis (CFA) for adherence to quality standards and trend analysis.
  • Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability and damages exposure.
  • Establish and maintain proper indemnity and expense reserves.
  • COMMUNICATIONS/INFLUENCE:
  • Provide guidance to underwriting business partners with respect to accuracy and adequacy of, and potential future changes to, loss reserves on assigned claims.
  • Recommend appropriate cases for discussion at roundtable.
  • Attend and/or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.
  • Actively and enthusiastically share experience and knowledge of creative resolution techniques to improve the claim results of others.
  • Apply the Company's claim quality management protocols, and metrics to all claims; document the rationale for any departure from applicable protocols and metrics with or without assistance.
  • OTHER ACCOUNTABILITIES:
  • Apply litigation management through the selection of counsel, evaluation.
  • Perform other duties as assigned.
  • Potential for travel up to 30%
What Will Our Ideal Candidate Have?
  • Bachelor's Degree.
  • 10+ years claim handling experience with 5-7 years experience handling serious injury and complex liability claims.
  • Extensive working level knowledge and skill in various business line products.
  • Excellent negotiation and customer service skills.
  • Advanced skills in coverage, liability and damages analysis with expert understanding of the litigation process in both state and federal courts, including relevant case and statutory law and procedure; expert litigation management skills.
  • Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.
  • Able to make independent decisions on most assigned cases without involvement of supervisor.
  • Openness to the ideas and expertise of others and actively solicits input and shares ideas.
  • Thorough understanding of commercial lines products, policy language, exclusions, ISO forms and effective claims handling practices.
  • Demonstrated strong coaching, influence and persuasion skills.
  • Advanced written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise.
  • Can adapt to and support cultural change.
  • Strong technology aptitude; ability to use business technology tools to effectively research, track, and communicate information.
  • Analytical Thinking - Advanced.
  • Judgment/Decision Making - Advanced.
  • Communication - Advanced.
  • Negotiation - Advanced.
  • Insurance Contract Knowledge - Advanced.
  • Principles of Investigation - Advanced.
  • Value Determination - Advanced.
  • Settlement Techniques - Advanced.
  • Litigation Management - Advanced.
  • Medical Terminology and Procedural Knowledge - Advanced.

What is a Must Have?
  • 10+ years claim handling experience or related experience with 3-5 years experience handling serious injury and complex liability claims.
  • High School Degree or GED required; In order to perform the essential job functions of this job, acquisition and maintenance of Property/Causalty Adjuster License(s) may be required to comply with state and Travelers requirements.
  • Generally, license(s) are required to be obtained within three months of starting the job.

What Is in It for You?
  • Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

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