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Senior Operations Manager Jobs in Florida (NOW HIRING)

IntouchCX

Senior Operations Manager

Altamonte Springs, FL · On-site

$80K - $90K/yr

We're hiring a Senior Operations Manager to drive performance and operational excellence for our partners. Our ideal candidate is a leader with a drive to deliver extraordinary results. This role ...

New

Amazon

Sr. Operations Manager

Jacksonville, FL · On-site

Our Senior Operations Managers are responsible for all budgetary, people development, and operations objectives. The Senior Operations Manager is responsible for all aspects of operations or ...

Amazon

Sr. Operations Manager

Ocala, FL · On-site

Our Sr. Operations Managers responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the ...

Amazon

Sr. Operations Manager

Orlando, FL · On-site

Our Sr. Operations Managers responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the ...

Cushman & Wakefield

Senior Operations Manager

Miami, FL · On-site

Job Title Senior Operations Manager Summary The Senior Operations Manager (Sr. Ops Manager) for South Florida is a strategic, hands-on, and highly visible operations leader responsible for overseeing ...

Cushman & Wakefield

Senior Operations Manager

Miami, FL · On-site

Job Title Senior Operations Manager Summary The Senior Operations Manager (Sr. Ops Manager) for South Florida is a strategic, hands-on, and highly visible operations leader responsible for overseeing ...

Cushman & Wakefield

Senior Operations Manager

Miami, FL · On-site

Job Title Senior Operations Manager Summary The Senior Operations Manager (Sr. Ops Manager) for South Florida is a strategic, hands-on, and highly visible operations leader responsible for overseeing ...

Cushman & Wakefield

Senior Operations Manager

Miami, FL · On-site

Job Title Senior Operations Manager Summary The Senior Operations Manager (Sr. Ops Manager) for South Florida is a strategic, hands-on, and highly visible operations leader responsible for overseeing ...

Cushman & Wakefield

Senior Operations Manager

Miami, FL · On-site

Job Title Senior Operations Manager Summary The Senior Operations Manager (Sr. Ops Manager) for South Florida is a strategic, hands-on, and highly visible operations leader responsible for overseeing ...

Cushman & Wakefield

Senior Operations Manager

Miami, FL · On-site

Job Title Senior Operations Manager Summary The Senior Operations Manager (Sr. Ops Manager) for South Florida is a strategic, hands-on, and highly visible operations leader responsible for overseeing ...

Cushman & Wakefield

Senior Operations Manager

Miami, FL · On-site

Job Title Senior Operations Manager Summary The Senior Operations Manager (Sr. Ops Manager) for South Florida is a strategic, hands-on, and highly visible operations leader responsible for overseeing ...

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All JobsOperations JobsSenior Operations Manager JobsSenior Operations Manager Jobs in Florida

Senior Operations Manager information

See Florida salary details

$29.1K

$73.8K

$119.2K

How much do senior operations manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for senior operations manager in Florida is $73,775.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,600.00 and $90,800.00 per year, depending on experience, location, and employer.

What is the difference between Senior Operations Manager vs Operations Director?

AspectSenior Operations ManagerOperations Director
ResponsibilitiesOversees daily operations, manages teams, implements policiesSets strategic direction, oversees multiple departments, aligns operations with company goals
Required CredentialsBachelor's degree, experience in operations, leadership skillsBachelor's or master's degree, extensive experience, strategic planning skills
Work EnvironmentOffice-based, team management, process optimizationExecutive meetings, cross-departmental coordination, high-level planning
Industry UsageCommon in mid-sized companies, manufacturing, logisticsFound in large corporations, corporate strategy, enterprise-level operations

The main difference between a Senior Operations Manager and an Operations Director lies in scope and strategic involvement. Senior Operations Managers focus on managing daily operations and teams, while Operations Directors are responsible for setting strategic goals and overseeing multiple departments to align with overall business objectives.

What Is a Senior Operations Manager?

A senior operations manager oversees employees and helps company executives devise and implement procedures to improve productivity. As a senior operations manager, your job duties include evaluating employee performance, giving constructive feedback to employees, and facilitating training and professional development to ensure that your workers utilize best practices in their work. Your responsibility is to make sure that operations are optimally functional to contribute to the overall success of the company. Although most of your interactions are with colleagues and employees, you may occasionally handle client communications.

What are the key skills and qualifications needed to thrive as a Senior Operations Manager, and why are they important?

To thrive as a Senior Operations Manager, you need strong leadership, analytical, and organizational skills, often backed by a bachelor’s or master’s degree in business or operations management. Familiarity with ERP systems, Lean Six Sigma certification, and data analysis tools like Excel or Tableau is commonly required. Outstanding communication, problem-solving, and strategic decision-making abilities help distinguish top performers in this role. These skills are essential for driving operational efficiency, managing teams, and ensuring organizational goals are consistently met.

How does a Senior Operations Manager typically collaborate with other departments to drive organizational success?

A Senior Operations Manager often works closely with departments such as finance, human resources, supply chain, and sales to ensure that operational strategies align with overall business goals. Collaboration is key; this role frequently participates in cross-functional meetings to discuss process improvements, resolve bottlenecks, and implement company-wide initiatives. By fostering open communication and understanding each department's needs, Senior Operations Managers help streamline workflows, optimize resource allocation, and support a culture of continuous improvement across the organization.

What does a Senior Operations Manager do?

A Senior Operations Manager oversees the daily operations of a company or department, ensuring that business processes run efficiently and effectively. They are responsible for managing teams, developing and implementing strategic plans, and optimizing operational performance to meet organizational goals. Senior Operations Managers often collaborate with other departments, analyze data to improve processes, and ensure compliance with policies and regulations. Their role is crucial in driving productivity, reducing costs, and maintaining high-quality standards.
More about Senior Operations Manager jobs
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Senior Operations Manager jobs near you
Senior Operations Manager

Senior Operations Manager

IntouchCX

Altamonte Springs, FL • On-site

$80K - $90K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 3 days ago

New

IntouchCX rating

5.6

Company rating: 5.6 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

41st of 72 rated call and contact centers

Job description

About IntouchCX
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we've scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
About the Job
Are you looking for an exciting new challenge? IntouchCX is looking for you!
As one of the world's leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
We're hiring a Senior Operations Manager to drive performance and operational excellence for our partners. Our ideal candidate is a leader with a drive to deliver extraordinary results. This role requires a fearless attitude and a passion to contribute to our culture.
As Senior Operations Manager, You Will...
  • Ensure proper planning, staffing, and direction of operational functions
  • Review team performance daily to ensure optimal production is reached
  • Ensure proficient training and staff development is achieved across all teams
  • Develop and execute motivational incentives on the floor
  • Be responsible for ramp-up drives and goals
  • Analyze reports and program data, highlighting Key Performance Indicators (KPIs)
  • Create action plans for continuous improvement
  • Ensure Service Level Agreements are met with optimum quality & service
  • Authorize and coordinate staffing schedule changes
  • Participate in partner calls and meetings

As Senior Operations Manager, You Have...
  • 5 to 7 years of management experience in the call center industry
  • A post-secondary diploma or degree with a major in Business
  • Client relationship management experience
  • Experience with managing budgets and understanding statistics
  • Experience maintaining and developing operational statistics, financial management information and results reporting
  • Excellent communication skills, both verbal and written
  • Above average organizational and time management skills
  • Ability to work under tight deadlines
  • Ability to implement change and innovation
  • Ability to communicate with various positions and departments

IntouchCX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department and/or the Human Resources department. IntouchCX also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
U.S Department of Labor Posters
Benefits of Working as a Senior Operations Manager...
  • Industry-leading medical, vision, and dental benefit plans paid by the employee + paid time off and sick time leave benefits (where applicable by legislation)
  • Amazing career growth opportunities

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