Develops and commissions proper identification and resolution management system (s) for implementation and measurement of overall Quality Management Plan using metrics and statistical means and ...
Develops and commissions proper identification and resolution management system (s) for implementation and measurement of overall Quality Management Plan using metrics and statistical means and ...
Manager, Quality
Boca Raton, FL · On-site
Develops and commissions proper identification and resolution management system (s) for implementation and measurement of overall Quality Management Plan using metrics and statistical means and ...
Manager, Quality
Boca Raton, FL · On-site
Develops and commissions proper identification and resolution management system (s) for implementation and measurement of overall Quality Management Plan using metrics and statistical means and ...
Manager, Quality
Boca Raton, FL · On-site
Develops and commissions proper identification and resolution management system (s) for implementation and measurement of overall Quality Management Plan using metrics and statistical means and ...
Manager, Quality
Boca Raton, FL · On-site
Develops and commissions proper identification and resolution management system (s) for implementation and measurement of overall Quality Management Plan using metrics and statistical means and ...
Guest Services Manager
$45K - $65K/yr
Manage guest complaint management, coordinating resolution efforts and approving appropriate ... compensation in alignment with company standards. * Design and implement streamlined processes that ...
Quick apply
Guest Services Manager
$45K - $65K/yr
Manage guest complaint management, coordinating resolution efforts and approving appropriate ... compensation in alignment with company standards. * Design and implement streamlined processes that ...
Assistant Manager - Year Round (Tampa)
Tampa, FL · On-site
$17.50/hr
Oversee inventory management, including cycle counts and discrepancy resolution * Manage cash handling, daily balancing, deposits, and financial reporting * Complete weekly reconciliations (banking ...
Assistant Manager - Year Round (Tampa)
Tampa, FL · On-site
$17.50/hr
Oversee inventory management, including cycle counts and discrepancy resolution * Manage cash handling, daily balancing, deposits, and financial reporting * Complete weekly reconciliations (banking ...
Technical Project Manager
Miami, FL · Hybrid
Act as a liaison for franchisee technology needs, including communication, training, and issue resolution. * Manage vendor relationships to ensure accurate equipment delivery and ongoing support.
Technical Project Manager
Miami, FL · Hybrid
Act as a liaison for franchisee technology needs, including communication, training, and issue resolution. * Manage vendor relationships to ensure accurate equipment delivery and ongoing support.
Technical Project Manager
Miami, FL · On-site
Act as a liaison for franchisee technology needs, including communication, training, and issue resolution. * Manage vendor relationships to ensure accurate equipment delivery and ongoing support.
Technical Project Manager
Miami, FL · On-site
Act as a liaison for franchisee technology needs, including communication, training, and issue resolution. * Manage vendor relationships to ensure accurate equipment delivery and ongoing support.
Technical Project Manager
Miami, FL · Hybrid
Act as a liaison for franchisee technology needs, including communication, training, and issue resolution. * Manage vendor relationships to ensure accurate equipment delivery and ongoing support.
Technical Project Manager
Miami, FL · Hybrid
Act as a liaison for franchisee technology needs, including communication, training, and issue resolution. * Manage vendor relationships to ensure accurate equipment delivery and ongoing support.
Skills to manage a highvolume workload, prioritize tasks, meet deadlines, and follow department ... resolution. * Ability to use billing systems, claim scrubbers, payer portals, and standard office ...
Skills to manage a highvolume workload, prioritize tasks, meet deadlines, and follow department ... resolution. * Ability to use billing systems, claim scrubbers, payer portals, and standard office ...
Skills to manage a highvolume workload, prioritize tasks, meet deadlines, and follow department ... resolution. * Ability to use billing systems, claim scrubbers, payer portals, and standard office ...
Skills to manage a highvolume workload, prioritize tasks, meet deadlines, and follow department ... resolution. * Ability to use billing systems, claim scrubbers, payer portals, and standard office ...
... Serve as Incident Manager and/or Major Incident Manager during high-priority incidents ... resolution processes to minimize business impact and downtime. • Conduct problem analysis and ...
... Serve as Incident Manager and/or Major Incident Manager during high-priority incidents ... resolution processes to minimize business impact and downtime. • Conduct problem analysis and ...
Call Center Manager
Fort Myers, FL · On-site
Call abandonment rate under 5% * First-call resolution at 85% or higher * CSR quality assurance (QA) scores meeting company standards * Consistent follow-up and lead management compliance * Team ...
Call Center Manager
Fort Myers, FL · On-site
Call abandonment rate under 5% * First-call resolution at 85% or higher * CSR quality assurance (QA) scores meeting company standards * Consistent follow-up and lead management compliance * Team ...
Call abandonment rate under 5% * First-call resolution at 85% or higher * CSR quality assurance (QA) scores meeting company standards * Consistent follow-up and lead management compliance * Team ...
Call abandonment rate under 5% * First-call resolution at 85% or higher * CSR quality assurance (QA) scores meeting company standards * Consistent follow-up and lead management compliance * Team ...
Call Center Manager
Fort Myers, FL · On-site
Call abandonment rate under 5% * First-call resolution at 85% or higher * CSR quality assurance (QA) scores meeting company standards * Consistent follow-up and lead management compliance * Team ...
Quick apply
Call Center Manager
Fort Myers, FL · On-site
Call abandonment rate under 5% * First-call resolution at 85% or higher * CSR quality assurance (QA) scores meeting company standards * Consistent follow-up and lead management compliance * Team ...
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Retail Assistant Manager
Perry, FL · On-site
$16/hr
Ensure high levels of customer satisfaction through excellent service and effective problem resolution. * Manage inventory levels, including stock replenishment and organization of merchandise ...
Quick apply
Be Seen First
Retail Assistant Manager
Perry, FL · On-site
$16/hr
Ensure high levels of customer satisfaction through excellent service and effective problem resolution. * Manage inventory levels, including stock replenishment and organization of merchandise ...
Project Manager
Orlando, FL · On-site
... dispute resolution. Manages field operations by the following activities: conducts trade preconstruction meetings, coordinates subs and vendors, coordinates permit inspections, maintains sub ...
Project Manager
Orlando, FL · On-site
... dispute resolution. Manages field operations by the following activities: conducts trade preconstruction meetings, coordinates subs and vendors, coordinates permit inspections, maintains sub ...
Workers Compensation Claims Trainee - Southeast
Miami, FL · Remote
$60K/yr
Career progression post-graduation into claims resolution manager roles and beyond Key Details: Starting salary: $60,000 USD (states outside of California) Start date: August 2026 PTO black out: Due ...
Workers Compensation Claims Trainee - Southeast
Miami, FL · Remote
$60K/yr
Career progression post-graduation into claims resolution manager roles and beyond Key Details: Starting salary: $60,000 USD (states outside of California) Start date: August 2026 PTO black out: Due ...
... resolution. * Manage the operational and fiscal activities of the site to include staffing levels, budgets and financial and operating goals and plans. Develop systems and procedures to improve the ...
... resolution. * Manage the operational and fiscal activities of the site to include staffing levels, budgets and financial and operating goals and plans. Develop systems and procedures to improve the ...
Partners must be willing to work in conjunction with TDN procedures, using provided case management ... Must have successfully completed at least 100 tax resolution cases directly with the IRS through ...
Quick apply
Partners must be willing to work in conjunction with TDN procedures, using provided case management ... Must have successfully completed at least 100 tax resolution cases directly with the IRS through ...
Oversee inventory management, including cycle counts and discrepancy resolution * Manage cash handling, daily balancing, deposits, and financial reporting * Complete weekly reconciliations (banking ...
Oversee inventory management, including cycle counts and discrepancy resolution * Manage cash handling, daily balancing, deposits, and financial reporting * Complete weekly reconciliations (banking ...
Resolution Manager information
See Florida salary details
$19.5K - $27.1K
12% of jobs
$33.1K is the 25th percentile. Wages below this are outliers.
$27.1K - $34.7K
17% of jobs
$34.7K - $42.2K
7% of jobs
The median wage is $49.5K / yr.
$42.2K - $49.8K
15% of jobs
$49.8K - $57.4K
15% of jobs
$62.4K is the 75th percentile. Wages above this are outliers.
$57.4K - $64.9K
15% of jobs
$64.9K - $72.5K
9% of jobs
$72.5K - $80.1K
3% of jobs
$80.1K - $87.6K
3% of jobs
$87.6K - $95.2K
2% of jobs
$95.2K - $102.8K
2% of jobs
$19.5K
$53.8K
$102.8K
How much do resolution manager jobs pay per year?
As of Jun 8, 2026, the average yearly pay for resolution manager in Florida is $53,769.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,660.00 and $65,320.00 per year, depending on experience, location, and employer.
How does a Resolution Manager typically collaborate with other departments to resolve complex issues?
Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.
What is a Resolution Manager?
A Resolution Manager is a professional responsible for addressing and resolving customer complaints, disputes, or issues within an organization. They act as a liaison between customers and the company, ensuring that concerns are handled efficiently and fairly while maintaining customer satisfaction. Resolution Managers investigate problems, coordinate with relevant departments, and implement solutions to prevent future occurrences. Their goal is to maintain positive relationships with clients and uphold the company’s reputation through effective conflict resolution.
What are the key skills and qualifications needed to thrive as a Resolution Manager, and why are they important?
To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.
What is the difference between Resolution Manager vs Customer Service Manager?
| Aspect | Resolution Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Resolving complex issues and disputes efficiently | Overseeing customer service teams and satisfaction |
| Required Skills | Problem-solving, conflict resolution, technical knowledge | Leadership, communication, customer relationship management |
| Work Environment | Operations, support centers, client-facing roles | Call centers, retail, service industries |
| Certifications | Relevant industry certifications, conflict resolution training | Customer service certifications, management training |
While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.
What are the most commonly searched types of Resolution jobs in Florida? The most popular types of Resolution jobs in Florida are:
What are popular job titles related to Resolution Manager jobs in Florida? For Resolution Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Florida look for? The top searched job categories for Resolution Manager jobs in Florida are:
What cities in Florida are hiring for Resolution Manager jobs? Cities in Florida with the most Resolution Manager job openings:
CDM Smith rating
9.1
Based on 18 frontline employees who took The Breakroom Quiz
20th of 352 rated engineering
Job description
Develops and commissions quality control systems; applies and analyzes inspection and testing procedures; utilizes metrics and statistics to diagnose and correct improper quality control practices; identifies human factors and motivation in quality applications; develops cost of quality concepts for rate of return investments; administers management information systems; and audits quality systems for deficiency identification and correction. Collaborates with management team during project bid and estimating activities to ensure quality activities, hold points, and resources are sufficient to complete the work. Provides guidance to quality and project teams so that all parties understand and comply with the project quality requirements.
Ensures proper documentation maintenance regarding quality activities. Ensure accurate production of required reports and communication to the project management and project teams. Ensures the three phases of controls are adhered to for each Definable Feature of Work (DFOW).
Leads staff development by providing training, support, guidance, and assistance in goal setting. Manages the day to day activity of staff. Provides feedback on performance appraisals.
Manages the development and training of staff. Approves paid time off requests (PTO) and ensures human resources policies are followed. Develops and commissions proper identification and resolution management system (s) for implementation and measurement of overall Quality Management Plan using metrics and statistical means and methods.
Reviews and approves quality control plans. Ensures subcontractor or vendor Quality Inspectors are adequately qualified for their required inspections. Conducts audits of relevant subcontractor and off site inspections for compliance with the Quality Management Plan.
Performs other duties as required.
What CDM Smith employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About CDM Smith
Sourced by ZipRecruiter
CDM Smith is a distinguished name in the engineering and construction industry, providing insightful consulting, designing, and execution services. Based in Boston, Massachusetts, US, this full-service engineering and construction firm was founded in 1947 and has been contributing to the national and global infrastructure ever since. Serving across diverse sectors like transportation, environment, water, energy, and facilities, they have built a reputation for excellence. The company firmly stands on its mission of delivering lasting, superior solutions to the world's complex challenges, thereby ensuring their clients create a transformative impact.
Industry
Civil engineering construction
Company size
5,001 - 10,000 Employees
Headquarters location
Cambridge, MA, US
Year founded
1947