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Resolution Manager Jobs in Phoenix, AZ (NOW HIRING)

RSI

Denial Resolution Specialist

Glendale, AZ · On-site

$17/hr

... management crew making magic happen in the billing follow-up and denial management world. You'll ... resolution and securing payments for all stakeholders • Engage in direct communication with ...

PHI Health

Credit Resolution Specialist III

Tempe, AZ · On-site

Conflict Management - Effective performers recognize that conflict can be a valuable part of the decision-making process. They are comfortable with healthy conflict, and they support and manage ...

PHI Health

Credit Resolution Specialist III

Tempe, AZ · On-site

Conflict Management - Effective performers recognize that conflict can be a valuable part of the decision-making process. They are comfortable with healthy conflict, and they support and manage ...

Altium Packaging LLC

Warehouse Manager

Phoenix, AZ · On-site

Fields and acknowledges customer quality complaints, and works with Operations team to facilitate communications on plant findings and resolution; * Manages shipping, pricing, and invoicing ...

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All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Phoenix, AZ

Resolution Manager information

See Phoenix, AZ salary details

$23.8K

$65.6K

$125.4K

How much do resolution manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for resolution manager in Phoenix, AZ is $65,627.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,862.00 and $79,725.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What are the most commonly searched types of Resolution jobs in Phoenix, AZ?

The most popular types of Resolution jobs in Phoenix, AZ are:

What are popular job titles related to Resolution Manager jobs in Phoenix, AZ?

For Resolution Manager jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Resolution Manager jobs in Phoenix, AZ look for?

The top searched job categories for Resolution Manager jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Resolution Manager jobs?

Cities near Phoenix, AZ with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Phoenix, AZ as of August 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $65,627 per year, or $31.6 per hour.

Denial Resolution Specialist

RSI ENTERPRISES INC

Glendale, AZ • Remote

$17/hr

Full-time

Re-posted 4 days ago

Job description

Description

Flexible hours & Work from home remote option

Starting Salary: $17 AND UP (depending on specific experience)


Description: 

We're the wizards behind the scenes, a revenue cycle management crew making magic happen in the billing follow-up and denial management world. You'll play a crucial part in ensuring comprehensive insurance coverage for patients, overseeing insurance eligibility, and managing the billing process with insurance companies

Requirements

Education: 

High school diploma or GED equivalent


Your Job Adventure includes:

Immerse yourself in a multitude of outstanding accounts, unraveling mysteries but with a touch of finesse

Demonstrate mastery over insurance denials, ensuring prompt resolution and securing payments for all stakeholders

Engage in direct communication with insurance representatives, adeptly navigating conversations to untangle the complexities of denial issues

Adhere meticulously to industry regulations, including but not limited to HIPAA, TCPA, and other pertinent rules


Skills Needed:

Proficient in the art of medical billing

Basic Microsoft Office wizardry 

Multitasking like a pro (juggling is your secret talent)

Quick learner with troubleshooting superpowers 


Extra Awesome Attributes:

Dependable (the go-to person) 

Communication enthusiasts

Sharp eye for detail and have a knack for decoding insurance lingo

Master of secrets, handling highly confidential information with the utmost care and finesse


Position Summary: 

Your mission, should you choose to accept it, involves uncovering the secrets of insurance eligibility, correcting claim denials with superhero finesse, and engaging in epic follow-ups with insurance realms. But wait, there's more! Channel your inner customer service wizard as you charm clients and third parties with your infectious positivity. If you're up for a billing bonanza where every denied claim is a chance for triumph, welcome to the squad of Denial Dynamos & Claim Crusaders! Join us and let the billing quest begin!

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