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Resolution Manager Jobs in Phoenix, AZ (NOW HIRING)

WillScot

Manager, Billing Resolution

Scottsdale, AZ · On-site

The Billing Resolution Manager is responsible for leading all billing error resolution activities, ensuring accuracy, compliance, and timely resolution across complex billing scenarios. This role ...

WillScot

Manager, Billing Resolution

Scottsdale, AZ · On-site

The Billing Resolution Manager is responsible for leading all billing error resolution activities, ensuring accuracy, compliance, and timely resolution across complex billing scenarios. This role ...

WillScot

Manager, Billing Resolution

Scottsdale, AZ

The Billing Resolution Manager is responsible for leading all billing error resolution activities, ensuring accuracy, compliance, and timely resolution across complex billing scenarios. This role ...

RSI

Denial Resolution Specialist

Glendale, AZ · On-site

$17/hr

... management crew making magic happen in the billing follow-up and denial management world. You'll ... resolution and securing payments for all stakeholders • Engage in direct communication with ...

MWH

Claims Manager

Phoenix, AZ · On-site

$125K - $160K/yr

Essential Functions Claims Management and Resolution: * Manage and oversee all claims, including general liability, workers' compensation, property damage, and subcontractor claims. * Investigate ...

iT1

Client Success Manager

Tempe, AZ · On-site

Consistently deliver on client commitments and take full ownership of issue resolution * Build and ... Independently manage projects and deliverables with minimal oversight Your day-to-day will likely ...

IT1

Client Success Manager

Tempe, AZ · On-site

Consistently deliver on client commitments and take full ownership of issue resolution * Build and ... Independently manage projects and deliverables with minimal oversight Your day-to-day will likely ...

Ccfs

Risk Claims Manager

Phoenix, AZ · Remote

$85/hr

Identify claims that require escalation to our insurance company during intake and gather all relevant and appropriate information at that time required for claim resolution. Management of property ...

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All JobsResolution Manager JobsResolution Manager Jobs in Phoenix, AZ

Resolution Manager information

See Phoenix, AZ salary details

$23.8K

$65.6K

$125.4K

How much do resolution manager jobs pay per year?

As of Jun 25, 2026, the average yearly pay for resolution manager in Phoenix, AZ is $65,627.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,862.00 and $79,725.00 per year, depending on experience, location, and employer.

What jobs pay $500,000 a year in the US?

High-paying roles such as executive positions (CEOs, CFOs, COOs), specialized surgeons, and top-tier investment bankers can earn $500,000 or more annually. Resolution Managers, typically in dispute resolution or conflict management, usually do not reach this salary level unless they hold executive or senior leadership roles with significant experience and responsibilities.

What jobs pay 10,000 a month without a degree?

A Resolution Manager typically earns a salary that can reach or exceed $10,000 per month, especially in senior or specialized roles, often requiring strong problem-solving, communication skills, and industry experience. High-paying jobs without a degree are common in fields like sales, real estate, entrepreneurship, and certain technology roles such as IT management or cybersecurity, which value skills and certifications over formal education.

How does a Resolution Manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What jobs pay 2000 a day?

High-paying roles such as Resolution Managers in specialized industries or senior consultants can earn around $2,000 per day, especially with extensive experience, certifications, and a strong track record. These positions often require advanced skills, negotiation abilities, and sometimes involve project-based or contract work in fields like finance, consulting, or technology.

What is a Resolution Manager?

A Resolution Manager is a professional responsible for addressing and resolving customer complaints, disputes, or issues within an organization. They act as a liaison between customers and the company, ensuring that concerns are handled efficiently and fairly while maintaining customer satisfaction. Resolution Managers investigate problems, coordinate with relevant departments, and implement solutions to prevent future occurrences. Their goal is to maintain positive relationships with clients and uphold the company’s reputation through effective conflict resolution.

What are the key skills and qualifications needed to thrive as a Resolution Manager, and why are they important?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What does a resolution manager do?

A resolution manager oversees the process of resolving customer issues, complaints, or disputes to ensure satisfactory outcomes. They coordinate with teams, analyze problems, and implement solutions, often using customer relationship management (CRM) tools, to improve service quality and maintain client satisfaction.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are popular job titles related to Resolution Manager jobs in Phoenix, AZ? For Resolution Manager jobs in Phoenix, AZ, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Phoenix, AZ look for? The top searched job categories for Resolution Manager jobs in Phoenix, AZ are:
What cities near Phoenix, AZ are hiring for Resolution Manager jobs? Cities near Phoenix, AZ with the most Resolution Manager job openings:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Phoenix, AZ as of June 2026, with employment types broken down into 50% Full Time, 45% Part Time, and 5% Contract. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution, with an average salary of $65,627 per year, or $31.6 per hour.
Manager, Billing Resolution

Manager, Billing Resolution

WillScot

Scottsdale, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

WillScot rating

7.3

Company rating: 7.3 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

277th of 520 rated manufacturers

Job description

At WillScot, our team of nearly 5000+ people makes our company a Great Place to Work® and we believe our people are what give us a competitive advantage in the industry. Our differentiation begins with our values, which are lived through our employees and aligned to the needs of our customers and communities. From day one, we invest in your growth and your future, while giving back to the communities we serve. Learn more about WillScot and who we are, here.  
As North America’s leading provider of complete temporary space solutions, we have helped customers across 260+ locations in the United States, Canada, and Mexico, get the innovative flexible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start. Learn More. 

ABOUT THE JOB:

The Billing Resolution Manager is responsible for leading all billing error resolution activities, ensuring accuracy, compliance, and timely resolution across complex billing scenarios. This role manages people, processes, and systems to drive operational excellence, support acquisitions and implementations, and continuously improve billing resolution workflows within an SAP environment. The position oversees a distributed team across multiple locations, including offshore resources, and serves as the departmental lead for audits and process governance.

This is a full-time position. 

WHAT YOU'LL BE DOING:

Billing Resolution & Accuracy
•    Ensure accurate and timely resolution of billing errors, including pricing discrepancies, unit/asset number errors, returns, and invoice discrepancies.
•    Serve as the escalation point for complex or high-risk billing issues requiring cross-functional coordination.
•    Proactively identify trends and root causes to reduce recurring billing errors and revenue leakage.


Credit Memo & Adjustments Management
•    Lead and oversee the credit memo process, ensuring accuracy, proper approvals, and timely processing.
•    Establish controls and metrics to monitor credit volumes, aging, and compliance with internal policies.

Process Leadership & Controls
•    Develop, implement, and maintain policies and procedures governing all Billing Resolution functions.
•    Drive departmental process improvements through IT and system enhancements, including SAP-related initiatives.
•    Partner with IT, Finance, and Operations to identify automation and efficiency opportunities.

SAP & Systems Support
•    Leverage SAP to research billing discrepancies, process corrections, and support reporting and analytics.
•    Act as a business partner for SAP enhancements, testing (UAT), and system integrations related to billing and dispute resolution.
•    Support onboarding of new systems, acquisitions, or implementations impacting the billing resolution process.

Audit & Compliance Leadership
•    Serve as the departmental lead for internal and external audits related to billing resolution.
•    Ensure compliance with SOX requirements, internal controls, and company accounting policies.
•    Prepare audit documentation and support walkthroughs, testing, and remediation activities.

Team Leadership & Workforce Management
•    Manage and lead the Billing Resolution team across multiple locations, including matrix relationship with offshore teams.
•    Ensure all team members are fully cross-trained across departmental tasks and responsibilities.
•    Establish performance goals, KPIs, and service-level expectations; provide coaching and development to team members.

Cross-Functional Collaboration
•    Partner with Accounting, AR, Sales, Customer Service, Operations, and Legal teams to resolve issues and prevent future discrepancies.
•    Communicate status, risks, and outcomes clearly with stakeholders and senior leadership.

Additional Responsibilities
•    Support departmental activities related to acquisitions and implementations.
•    Occasional travel required.
•    Perform other duties as assigned.

EDUCATION AND QUALIFICATIONS:

Required Education and Experience: 
•    Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
•    5+ years of experience in billing, accounts receivable, or billing dispute resolution.
•    5+ years of people management experience.
•    Strong Working knowledge of Order to Cash (O2C) cycle – Billing, Cash Application, Collections
•    Strong hands-on experience with SAP (FI/AR, SD, or related modules).
•    Proven experience managing complex billing issues and leading cross-functional initiatives.

Required Skills and Abilities: 
•    Experience  working with offshore or globally distributed teams.
•    Experience supporting acquisitions or system implementations.
•    Advanced Excel and reporting skills.


Supervisory Responsibility:
Supervises a team of up to six people currently at various levels.

Work Environment: 
This is a 100% office role; not hybrid.

Travel Requirements: 
0-10%

Physical Requirements:
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Eyesight and Auditory Skills must be sufficient to meet safety expectations of the position.  The employee must be able to verbally communicate with employees, co-workers, and customers in person and by phone. The employee must also be able to travel to various work environments. 


This posting is for a(n) Existing Position.
Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed.
All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more! More information about benefits may be found here. Many positions also have variable pay opportunities including commission, bonus, performance rewards, or other incentive programs.
We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply. 

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