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Resolution Manager Jobs in Phoenix, AZ (NOW HIRING)

Service Global, Inc

Desktop EUC L1

Phoenix, AZ · On-site

$20 - $25.50/hr

Manage desktop device (hardware, software, and connectivity) incidents through to resolution. * Manage IMAC and desk-side support services. * Manage hard and soft break-fix services for laptops and ...

Service Global, Inc

Desktop EUC L1

Phoenix, AZ · On-site

$20 - $25.50/hr

Manage desktop device (hardware, software, and connectivity) incidents through to resolution. * Manage IMAC and desk-side support services. * Manage hard and soft break-fix services for laptops and ...

Service Global, Inc

Desktop EUC L1

Tempe, AZ · On-site

$19.50 - $24.75/hr

Manage desktop device (hardware, software, and connectivity) incidents through to resolution. * Manage IMAC and desk-side support services. * Manage hard and soft break-fix services for laptops and ...

Service Global, Inc

Desktop EUC L1

Phoenix, AZ · On-site

$20 - $25.50/hr

Manage desktop device (hardware, software, and connectivity) incidents through to resolution. * Manage IMAC and desk-side support services. * Manage hard and soft break-fix services for laptops and ...

My Home Health Inc

Human Resources Designee

Sun City, AZ · On-site

$36K - $46K/yr

Collaborate with management to address employee concerns and facilitate conflict resolution. * Manage HRrelated inquiries from employees, providing guidance on policies and procedures. * Assist in ...

AlphaStaffHCM

Injury Adjuster

Phoenix, AZ · Hybrid

$57K - $77K/yr

Partner with vendors and internal business partners to facilitate timely claim resolution * Manage claims of varying complexity and support workload surges as needed * Participate in catastrophe (CAT ...

American Express

Manager - Ops Risk Management

Phoenix, AZ · On-site

$89K - $150K/yr

GRC is looking for a Manager of Issues, Events & Remediation focused on ensuring control management ... Tracking records' progress, validating resolution efficacy, communicating status updates to ...

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Showing results 21-40

All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Phoenix, AZ

Resolution Manager information

See Phoenix, AZ salary details

$23.8K

$65.6K

$125.4K

How much do resolution manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for resolution manager in Phoenix, AZ is $65,627.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,862.00 and $79,725.00 per year, depending on experience, location, and employer.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are popular job titles related to Resolution Manager jobs in Phoenix, AZ? For Resolution Manager jobs in Phoenix, AZ, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Phoenix, AZ look for? The top searched job categories for Resolution Manager jobs in Phoenix, AZ are:
What cities near Phoenix, AZ are hiring for Resolution Manager jobs? Cities near Phoenix, AZ with the most Resolution Manager job openings:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Phoenix, AZ as of June 2026, with employment types broken down into 50% Full Time, 45% Part Time, and 5% Contract. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution, with an average salary of $65,627 per year, or $31.6 per hour.

Desktop EUC L1

Service Global, Inc

Phoenix, AZ • On-site

$20 - $25.50/hr

Full-time

Re-posted 28 days ago

Job description

Responsibilities:
  • Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
  • Manage IMAC and desk-side support services.
  • Manage hard and soft break-fix services for laptops and desktops.
  • Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of desktop devices using appropriate tools).
  • Support, Manage, Optimize and Maintain the configuration and installation of the desktop, to include, but not be limited to, patch updates and hardware replacements with spares provided by the vendor.
  • Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
  • Ensure that each desktop device is installed with the appropriate desktop image.
  • Manage desktop device (hardware and software) incidents through to resolution.
  • Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
  • Provide VIP support for desk-side issues per contract and be point of contact at the site for all IT-related issues if no other IT support team unavailable like for MI calls.
Requirements:
  • Knowledge and experience on the Windows 7 OS
  • Good to have knowledge in AD and smart hands and feet support.
  • Good to have-knowledge and experience of supporting MAC devices and tablets
  • Experience with Service management tool - ex - Service now
  • Should have good expertise on EUC tools, remote support tools, MS Office, and Outlook.
  • Preferable to have a good understanding of Lync, VPN, and mobile device support.
  • Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
  • Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics required; Bachelor's Degree preferred.

Mandatory Skills
Desktop/End-User Support (Windows, macOS), Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management, Network & Compute Support, Software Installation & Upgrades, ITIL-Based Support/IMAC

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