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Resolution Manager Jobs in Phoenix, AZ (NOW HIRING)

AlphaStaffHCM

Injury Adjuster

Phoenix, AZ · Hybrid

$57K - $77K/yr

Partner with vendors and internal business partners to facilitate timely claim resolution * Manage claims of varying complexity and support workload surges as needed * Participate in catastrophe (CAT ...

Master Electronics

Returns Coordinator

Phoenix, AZ · On-site

$19 - $22/hr

Manage customer return requests through Zendesk, ensuring accurate, timely resolution * Coordinate stock check requests with the return operations team to support efficient inventory management and ...

Master Electronics

Returns Coordinator

Phoenix, AZ

$19 - $22/hr

Manage customer return requests through Zendesk, ensuring accurate, timely resolution * Coordinate stock check requests with the return operations team to support efficient inventory management and ...

Master Electronics

Returns Coordinator

Phoenix, AZ

$19 - $22/hr

Manage customer return requests through Zendesk, ensuring accurate, timely resolution * Coordinate stock check requests with the return operations team to support efficient inventory management and ...

StateServ Medical

IT Project Manager - Remote

Mesa, AZ · Remote

$84K - $100K/yr

... and resolution, manages the scope, risk tracking process and documentation of all assigned projects 5. Manages budgets and allocates project resources 6. Facilitates and troubleshoots problems ...

Hawaiian Bros Stine Arizona

General Manager

Phoenix, AZ · On-site

$65K - $75K/yr

Accountable for the successful resolution of employee concerns to satisfy the employee and ensure ... People Management: * Generate a constant stream of candidates for Assistant General Manager ...

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Resolution Manager information

See Phoenix, AZ salary details

$23.8K

$65.6K

$125.4K

How much do resolution manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for resolution manager in Phoenix, AZ is $65,627.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,862.00 and $79,725.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What are the most commonly searched types of Resolution jobs in Phoenix, AZ?

The most popular types of Resolution jobs in Phoenix, AZ are:

What are popular job titles related to Resolution Manager jobs in Phoenix, AZ?

For Resolution Manager jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Resolution Manager jobs in Phoenix, AZ look for?

The top searched job categories for Resolution Manager jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Resolution Manager jobs?

Cities near Phoenix, AZ with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Phoenix, AZ as of August 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $65,627 per year, or $31.6 per hour.

Complex Claims Adjuster - Commercial Liability

Scottsdale, AZ • On-site, Remote

Berkshire Hathaway GUARD Insurance Companies
Insurance Services • 1 - 5K employees
Learn more about Berkshire Hathaway GUARD Insurance Companiesexternal

$80K - $120K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Job description

Overview

Good Things Start Here.

Good things are happening at Berkshire Hathaway GUARD Insurance Companies-an A+ (Superior) rated, nationwide Property & Casualty insurer backed by Berkshire Hathaway. With supportive leadership, collaborative teams, and opportunities to grow, GUARD is a place where people build meaningful, longterm careers.

Good Things You Can Count On.

  • Hybrid schedule: 2 days remote / 3 inoffice
  • Predictable hours (no nights, weekends, or holidays)
  • Competitive pay + generous PTO
  • Medical, dental & vision starting day one
  • 401(k), tuition reimbursement & longevity bonuses
Responsibilities

Berkshire Hathaway GUARD Insurance Companies is seeking a Complex Liability Adjuster to handle Commercial General Liability (CGL) and Business Owners Policy (BOP) claims, including litigated files.

What You'll Do

  • Handle CGL and BOP claims from initial investigation through resolution
  • Manage litigated claims in coordination with defense counsel and vendors
  • Review policy language and determine coverage, liability, and damages
  • Develop and implement claim handling and resolution plans
  • Negotiate settlements with claimants and attorneys
  • Maintain accurate claim documentation in accordance with company and regulatory requirements
  • Communicate with insureds, claimants, attorneys, and internal teams
Qualifications
  • Minimum 10 years of insurance industry experience, including hands-on Commercial General Liability (CGL) claims handling
  • 5+ years of experience managing litigated and in-suit CGL and BOP claims
  • Strong understanding of litigation management, claim valuation, and negotiation strategies
  • Experience analyzing coverage issues and applying policy language to liability claims
  • Proven ability to work effectively with defense counsel and manage claims through the litigation lifecycle
  • Strong written and verbal communication skills
  • Ability to manage multiple complex claims and competing priorities
  • Experience using claims management systems and standard business applications
  • JD preferred, or bachelor's degree with significant experience handling litigated liability claims

  • Licensing Requirement: Candidates must hold an active adjuster license or be willing and able to obtain and maintain all required state licenses. The company will support the licensing process, including training and compliance with ongoing continuing education requirements

Salary $80,000 - $120,000 

In accordance with applicable pay transparency laws, this range represents a goodfaith estimate. Final compensation will be determined based on factors such as experience, credentials, geographic location, and other considerations permitted by law.

This role may be based out of any of our office locations, including:

New York, NY; Parsippany, NJ; Conshohocken, PA; WilkesBarre, PA; Alpharetta, GA; Rosemont, IL; Plano, TX; Scottsdale, AZ; and Rancho Cordova, CA.

Interview Integrity Notice: Berkshire Hathaway GUARD is committed to a fair and consistent hiring process. Candidates are expected to participate independently in interviews. Unauthorized recording, transcription, AI note-taking, or AI interview assistance tools may not be used during interviews without prior approval.

Employment Type: FULL_TIME

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