Resolution Manager Jobs in Golden Valley, AZ (NOW HIRING)

Position Title:  Manager of Employee Relations                              Position Code:  MgrHR-8015

Department:  Human Resources                                                       Oracle Title:  XXXX-8015

Reports to:  Senior Director of Human Resources                            Safety Sensitive:    Yes        No

                                                                                                            Exempt Status:      Yes        No

Position Purpose:

All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI's vision to be among the kindest, highest quality health systems in the country.

Key Responsibilities

• Leads and manages employee relations (ER) functions across the organization to ensure timely, consistent, and legally defensible resolution of workplace concerns.
• Supervises assigned HR Business Partners, including work direction, coaching, performance feedback, and performance evaluations.
• Oversees ER case management, including intake, review, documentation, resolution, and follow-up.
• Conducts and/or oversees workplace investigations involving complaints, policy violations, and workplace concerns.
• Advises and coaches leaders on elevated ER matters, corrective action, performance management, and policy application.
• Interprets HR policies and supports consistent application of policies, procedures, and employment practices across departments.
• Resolves complex workplace conflicts involving employees, leaders, and departments.
• Maintains accurate, timely, confidential, and defensible employee relations documentation and records.
• Develops, analyzes, and presents ER metrics, trends, and workforce insights into HR and organizational leadership to identify risks, support decision-making, and drive continuous improvement.
• Partners with senior leadership, Compliance, Legal, and operational leaders to reduce organizational risk and support a fair, respectful workplace.
• Performs other duties as assigned to support overall effectiveness of the department and organization.

Qualifications

Education: Bachelor's degree in Human Resources, Business, or related field; or equivalent experience, as stated below, in lieu of formal education.

Experience:

• Without degree: Four (4) years of progressive HR experience, including at least three (3) years direct employee relations, workplace investigation, corrective action, or HR Business Partner responsibilities.
• With and without degree: Two (2) years' experience supervising/leading professional staff.

Certification: N/A

License: N/A

Knowledge, Skills, and Abilities:

• Knowledge of employment law fundamentals
• Skilled in conducting complex investigations and preparing clear, defensible documentation
• Understanding of corrective action and documentation standards
• Strong judgment and decision-making skills
• Strong written and verbal communication skills
• Conflict resolution and leader coaching ability

• Ability to work independently, maintain confidentiality, and manage sensitive and high-risk situations

Preferences

Education: Master's degree in Human Resources, Business, or related field

Experience:

• Six (6) years of HR experience with direct ER responsibilities

• Four (4) years' experience supervising/leading professional staff

Certification: Professional HR certification (SHRM-CP, SHRM-SCP, PHR, or SPHR)

License: N/A

Knowledge, Skills, and Abilities:

• Knowledge of healthcare human resources practices and regulatory environment
• Advanced knowledge of ER principles, including investigations, corrective action, and conflict resolution
• Strong ability to analyze employee relations data, identify trends, and recommend solutions
• Ability to lead and develop Business Partners, including performance management and team oversight
• Ability to influence and coach leaders on complex and sensitive employee issues

Special Position Requirements

Exposure Category III: Expected duties do not have potential for exposure to blood, body fluids or tissues

Work Requirements 

• Ability to sit for 6-7 hours daily, either at a desk or at a computer terminal
• Ability to present and speak clearly in front of a group of people
• Ability to travel by car to all campuses and clinics in the surrounding Kingman area
• Ability to remain calm during any negative confrontations or demands of the position

ACKNOWLEDGEMENT: 

This job description applies to all KHI facilities and is representative of the essential job duties this position will perform. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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Date Staff Position Description Created / Revised:  6/9/2026