ZipRecruiter

Log In

1

Resolution Manager Jobs in Tucson, AZ (NOW HIRING)

Intuit

Customer Financial Resolution Expert

Tucson, AZ · On-site

Background in payment processing, transaction reconciliation, or dispute resolution * Familiarity ... Hands-on experience with CRM or ERP platforms such as Salesforce, Oracle, or SAP * Ability to ...

CareMore Health

Network Support Manager (US)

Tucson, AZ · On-site +1

$81K - $122K/yr

Summary The Network Support Manager ensures that provider network is optimized for access, quality ... This role is accountable for operational execution, network issue resolution, provider engagement ...

CareMore Health

Network Support Manager (US)

Tucson, AZ · On-site

$81K - $122K/yr

Summary The Network Support Manager ensures that provider network is optimized for access, quality ... This role is accountable for operational execution, network issue resolution, provider engagement ...

Modigent

Project Manager

Tucson, AZ

$500K/yr

Strong leadership, team mentoring, performance management, and conflict resolution. * Proficiency with project tools (Procore, MS Project, Bluebeam, Excel) and financial tracking. * Excellent written ...

Modigent

Project Manager

Tucson, AZ · On-site

$80K - $120K/yr

Strong leadership, team mentoring, performance management, and conflict resolution. * Proficiency with project tools (Procore, MS Project, Bluebeam, Excel) and financial tracking. * Excellent written ...

Modigent

Project Manager

Tucson, AZ · On-site

$80K - $120K/yr

Strong leadership, team mentoring, performance management, and conflict resolution. * Proficiency with project tools (Procore, MS Project, Bluebeam, Excel) and financial tracking. * Excellent written ...

Crete Professionals Alliance

Office Manager

Tucson, AZ · On-site

Conflict resolution and employee relations * Project and workflow management * Vendor and facilities management * Policy development and implementation * Process improvement * Excellent communication

Crete Professionals Alliance

Office Manager

Tucson, AZ · On-site

Conflict resolution and employee relations * Project and workflow management * Vendor and facilities management * Policy development and implementation * Process improvement * Excellent communication

Current

Office Manager

Tucson, AZ · On-site

Conflict resolution and employee relations * Project and workflow management * Vendor and facilities management * Policy development and implementation * Process improvement * Excellent communication

Courser

Service Manager

Tucson, AZ · On-site

... resolution times, and customer satisfaction. · Oversee the end-to-end delivery of IT services, ensuring high quality and timely support. · Develop and enforce processes for incident management ...

Palmetto Technology Group

Service Manager

Tucson, AZ · On-site

... resolution times, and customer satisfaction. • Oversee the end-to-end delivery of IT services, ensuring high quality and timely support. • Develop and enforce processes for incident management ...

next page

Showing results 1-20

All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Tucson, AZ

Resolution Manager information

See Tucson, AZ salary details

$23.1K

$63.6K

$121.5K

How much do resolution manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for resolution manager in Tucson, AZ is $63,586.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,622.00 and $77,245.00 per year, depending on experience, location, and employer.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are popular job titles related to Resolution Manager jobs in Tucson, AZ?

For Resolution Manager jobs in Tucson, AZ, the most frequently searched job titles are:

What job categories do people searching Resolution Manager jobs in Tucson, AZ look for?

The top searched job categories for Resolution Manager jobs in Tucson, AZ are:

What cities near Tucson, AZ are hiring for Resolution Manager jobs?

Cities near Tucson, AZ with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Tucson, AZ as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $63,586 per year, or $30.6 per hour.

Customer Financial Resolution Expert

Intuit

Tucson, AZ • On-site

Full-time

Posted 9 days ago

Intuit rating

8.2

Company rating: 8.2 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

106th of 244 rated software companies

Job description

Overview

The role resolves customer account issues, billing disputes, and payment discrepancies while ensuring compliance with internal policies. This role combines financial operations expertise with a customer-first approach, supporting the Customer Experience organization through accurate, empathetic, and timely resolution of financial inquiries.


Responsibilities

Responsibilities include resolving customer financial account issues, processing refunds and payment disputes, researching transaction records, and ensuring compliance with internal policies. The specialist communicates with customers via written correspondence, escalates complex cases as needed, and collaborates with internal teams to drive timely resolutions. Additional duties include providing expert guidance on billing and customer sales tax exemption matters, maintaining accurate documentation, and meeting productivity and service-level targets.


Qualifications

While not required, the following backgrounds and experiences will set a candidate apart:

  • Experience in accounts receivable, accounts payable, or billing operations
  • Background in payment processing, transaction reconciliation, or dispute resolution
  • Familiarity with sales tax exemptions or exemption certificate management
  • Prior experience in order processing or order management environments
  • Hands-on experience with CRM or ERP platforms such as Salesforce, Oracle, or SAP
  • Ability to navigate multiple systems simultaneously to research and resolve account issues
  • Experience working within defined service-level agreements (SLAs) in a high-volume environment
  • History of maintaining accuracy and productivity metrics in a back office or financial operations setting

Footer

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: 



What Intuit employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply