Platform Operations Manager Jobs in Phoenix, AZ (NOW HIRING)

A better way to deliver care starts here!

Headquartered in Scottsdale, AZ, The Joint Chiropractic is revolutionizing access to care by delivering high-quality, affordable chiropractic services in a convenient retail setting. As the largest operator, manager, and franchisor of chiropractic clinics in the U.S., The Joint delivers more than 12 million patient visits annually across nearly 1,000 locations. Recognized by Forbes, Fortune, and Franchise Times, we are leading a movement to make wellness care more accessible to all.

At The Joint Chiropractic, technology is critical to keeping our clinics connected, our data secure, and our business running efficiently. We're looking for aDirector of Cloud Platform Operations & Security to own the architecture, security, and day-to-day operation of our enterprise cloud environment.

Reporting to the Chief Technology Officer, you'll serve as the technical owner of our AWS and Microsoft cloud platforms, leading infrastructure operations, cybersecurity, compliance, and operational reliability. This is a highly hands‑on role where you'll partner with managed service providers while maintaining architectural ownership and driving strategic technical decisions.

We're looking for someone who enjoys solving complex problems, embraces modern cloud and security technologies, leverages AI to automate and improve operations, and thrives in an environment where they have the autonomy to make an impact.

• Own the architecture, administration, and ongoing operation of AWS and Microsoft cloud environments, including Microsoft 365, Entra ID, and Azure.
• Ensure the availability, security, performance, and scalability of the Company's cloud infrastructure.
• Lead cybersecurity operations, including identity and access management, vulnerability management, incident response, and security monitoring.
• Maintain compliance with security and regulatory frameworks, including ISO 27001, while supporting internal and external audits.
• Partner with Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) to deliver reliable infrastructure and security operations.
• Drive cloud optimization initiatives, balancing performance, security, scalability, and cost management.
• Develop and enhance disaster recovery, business continuity, and incident response processes.
• Leverage AI and automation to improve infrastructure management, security operations, compliance, and operational efficiency.
• Serve as a trusted technical advisor to technology leadership, identifying risks, recommending solutions, and supporting the Company's continued growth.

• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or related field, or equivalent experience.
• 7+ years of hands‑on experience in cloud infrastructure, systems engineering, cybersecurity, or platform operations.
• Strong experience administering AWS and Microsoft cloud technologies, including Microsoft 365, Entra ID, and Azure.
• Experience with enterprise cybersecurity, identity and access management, network security, and incident response.
• Experience supporting compliance initiatives such as ISO 27001, SOC, PCI, HIPAA, or similar frameworks.
• Experience managing MSP and MSSP relationships and working with third‑party auditors.
• Familiarity with Infrastructure-as-Code, cloud monitoring, automation, and modern cloud security tools.
• Demonstrated use of AI to automate workflows, strengthen security operations, or improve infrastructure management.
• Strong problem‑solving skills with a proactive mindset and the ability to operate independently.

• Base Salary: $140k- $160k DOE
• Medical, Dental, Vision
• 401k w/company match
• PTO Accrual
• Complimentary Joint Membership

This role follows a hybrid schedule and will require an in‑office presence at our Scottsdale, AZ headquarters at least three days per week (Tuesday-Thursday).

At The Joint Chiropractic, we understand that our greatest asset is our people and the dedication they bring to our mission. Since our founding in 1999, we have expanded to nearly 1,000 clinics, thanks to the hard work and commitment of our employees. We are dedicated to investing in our team by offering a variety of valuable benefits that foster a healthy and fulfilling work environment.

We prioritize work‑life balance through shorter meeting times, hybrid schedule, and a supportive atmosphere, allowing you to manage your personal and professional commitments effectively.

Join us for exciting company-sponsored events like holiday parties, “Bring Your Kid to Work Day,” and fun contests. We foster a vibrant corporate environment where you can connect with colleagues and enjoy memorable experiences together.

Take advantage of our beautiful on‑site gym and fully stocked kitchen, designed to enhance your health and wellness throughout the workday.

We believe in nurturing your career through continuous coaching, training, and collaboration. Our transparent communication culture includes regular all‑hands meetings, communication emails, and one‑on‑one check‑ins to ensure everyone is aligned and supported.

We celebrate our team’s achievements through various recognition initiatives, ensuring that every employee feels valued for their hard work and contributions. A highlight is the “Action Hero Award” which is personally selected by our CEO, Sanjiv Razdan.

At The Joint Chiropractic, we embrace diversity in all its forms and strive to create a culture where everyone feels welcome and supported. We believe in fostering an environment where every individual’s voice is heard and respected. Join us at The Joint Chiropractic, where your growth and well‑being are our top priorities, and together, we can create a positive and inclusive workplace for all.