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Resolution Coordinator Jobs in Phoenix, AZ (NOW HIRING)

Womble Bond Dickinson

Trust Coordinator

Phoenix, AZ · On-site

$21.50 - $28/hr

This role assists with trust account activity, reconciliations, documentation, disbursement coordination, and inquiry resolution to help ensure client funds are handled accurately, timely, and in ...

Arrow Electronics

Production Coordinator

Phoenix, AZ · On-site

$21/hr

Production Coordinator A Fortune 148 company with 22,000 employees worldwide, Arrow brings ... Inventory Management & Issue Resolution * Monitor and investigate inventory discrepancies ...

Vertech

Production Coordinator

Phoenix, AZ

The Production Coordinator drives schedule visibility, resource alignment, and proactive issue resolution to support Vertech's commitment to operational excellence and customer satisfaction.

Master Electronics

Returns Coordinator

Phoenix, AZ

$19 - $22/hr

As our Returns Coordinator you'll manage customer part returns, uncover root causes, and elevate ... Manage customer return requests through Zendesk, ensuring accurate, timely resolution * Coordinate ...

Master Electronics

Returns Coordinator

Phoenix, AZ

$19 - $22/hr

As our Returns Coordinator you'll manage customer part returns, uncover root causes, and elevate ... Manage customer return requests through Zendesk, ensuring accurate, timely resolution * Coordinate ...

CCMC

Preferred Vendor Coordinator

Scottsdale, AZ · On-site

$18.50 - $25.25/hr

The Preferred Vendor Coordinator supports the successful execution, adoption, and ongoing ... issue resolution. Compliance (COI) & Vendor Management Support Serve as the primary point of ...

Master Electronics

Returns Coordinator

Phoenix, AZ · On-site

$19 - $22/hr

As our Returns Coordinator you'll manage customer part returns, uncover root causes, and elevate ... Manage customer return requests through Zendesk, ensuring accurate, timely resolution * Coordinate ...

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Resolution Coordinator information

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How much do resolution coordinator jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for resolution coordinator in Phoenix, AZ is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $25.77 per hour, depending on experience, location, and employer.

What is a resolution coordinator?

Resolution Coordinators are professionals who manage and resolve customer complaints, disputes, or issues within an organization. They act as intermediaries between clients and company departments to ensure problems are addressed promptly and effectively. Their responsibilities often include investigating concerns, communicating solutions, documenting cases, and following up to ensure customer satisfaction. Resolution Coordinators play a key role in improving customer experience and maintaining positive relationships.

What are the key skills and qualifications needed to thrive as a resolution coordinator?

To thrive as a Resolution Coordinator, you need strong problem-solving abilities, attention to detail, and typically a bachelor’s degree in business, communications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing software, and proficiency in Microsoft Office are commonly required. Exceptional communication, conflict resolution, and organizational skills make someone stand out in this position. These skills ensure efficient and effective handling of client or customer issues, leading to higher satisfaction and streamlined operations.

How does a resolution coordinator typically collaborate with other departments to resolve customer issues?

As a Resolution Coordinator, you will regularly work cross-functionally with teams such as customer service, operations, and product management. Your role often involves gathering information from different departments, facilitating communication, and ensuring all parties are aligned on the resolution strategy. This collaboration helps you address complex issues efficiently and guarantees that customers receive timely, accurate solutions. Building strong relationships and maintaining clear communication channels with colleagues is key to success in this role.

What is the difference between Resolution Coordinator vs Claims Specialist?

AspectResolution CoordinatorClaims Specialist
Required CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma; insurance certifications often preferred
Work EnvironmentOffice setting, healthcare or insurance industryOffice setting, insurance or healthcare industry
Employer & Industry UsageInsurance companies, healthcare providersInsurance companies, third-party administrators
Common Search & ComparisonYesYes

The main difference between a Resolution Coordinator and a Claims Specialist lies in their focus areas. Resolution Coordinators typically handle the resolution of issues related to claims, disputes, or patient concerns, often working closely with clients and providers. Claims Specialists primarily process and review insurance claims, ensuring accuracy and compliance. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ slightly, with Resolution Coordinators focusing more on problem resolution and Claims Specialists on claims processing.

What are the most commonly searched types of Resolution jobs in Phoenix, AZ?

The most popular types of Resolution jobs in Phoenix, AZ are:

What are popular job titles related to Resolution Coordinator jobs in Phoenix, AZ?

For Resolution Coordinator jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Resolution Coordinator jobs in Phoenix, AZ look for?

The top searched job categories for Resolution Coordinator jobs in Phoenix, AZ are:

Resolution Coordinator jobs near you
Infographic showing various Resolution Coordinator job openings in Phoenix, AZ as of August 2026, with employment types broken down into 90% Full Time, 6% Part Time, and 4% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $48,159 per year, or $23.2 per hour.

Clinical Services, Resolution Support Specialist

Phoenix, AZ • On-site

Castle Biosciences
Biotechnology Research and Development • 201 - 500 employees
Learn more about Castle Biosciencesexternal

Full-time

Medical, Retirement, PTO

Posted 17 days ago

Job description

Learn more at
Castle Biosciences Inc. is growing, and we are looking to hire a full-time Clinical Services, Resolution Support Specialist working from our Phoenix, AZ office location, with a start date of September 16, 2026.
Why Castle Biosciences?
Exceptional Benefits Package:
  • Excellent Annual Salary + 20% Bonus Potential
  • 20 Accrued PTO Days Annually + 10 Paid Holidays
  • 401K with 100% Company Match up to 6%
  • 3 Health Care Plan Options + Company HSA Contribution
  • Company Stock Grant Upon Hire

A DAY IN THE LIFE OF A Resolution Support Specialist
The Resolution Support Specialist supports Client Services and Problem Resolution workflows by completing basic, rule-based follow-up activities that help move orders, cases, and client requests forward. This role will spend the most time conducting outbound calls and approved written outreach to obtain missing information or documentation, completing first-level follow-up for insurance information, demographic discrepancies, spelling corrections, billing-related requests, documentation gaps, and standard order requirements, using approved scripts, templates, and follow-up cadences, and documenting outreach attempts, responses, next steps, and follow-up actions. This role gathers missing information, requests documentation, performs outbound follow-up, supports fax receipt confirmation, coordinates predefined follow-up activities, documents actions taken, and routes unclear items to the Team Lead or Supervisor.
PREFERRED QUALIFICATIONS
  • High school diploma or equivalent.
  • One year of customer service, administrative, healthcare support, or sales support experience preferred.
  • Strong Microsoft Office skills.
  • Strong communication, organization, and attention to detail.

*Please see the full job description at the end of the job ad.
SCHEDULE
  • Monday through Friday. Schedule determined by department leadership, working from the Phoenix, AZ office location.

READY TO JOIN OUR BIOTECH TEAM?
We truly appreciate your time. If this feels like the right opportunity for you, we'd love for you to complete our mobile-friendly application. We're excited to learn more about you and look forward to connecting soon!
WORK AUTHORIZATION
All candidates must be legally authorized to work in the United States. Currently, Castle Biosciences does not sponsor H-1B visas, OPT, or employment-related visas.
ABOUT CASTLE BIOSCIENCES INC.
At Castle, it all comes down to people. After all, disease doesn't just happen - it happens to people. We believe that disease management and treatment decisions can be better informed through a person's unique biology, which is revealed through the scientific rigor of our innovative, laboratory-developed tests. We are committed to empowering healthcare providers and patients with the goal of improved outcomes.
Every employee at Castle has an impact on patient care, and we work to ensure that everyone finds their work to be both challenging and rewarding. We behave with integrity and treat our colleagues with respect and kindness. Our culture fosters an environment of trust, transparency, and collaboration. We prioritize and encourage internal growth and professional development.
Castle Biosciences is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail .
This email was created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
** No third-party recruiters, please

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