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Resolution Specialist Jobs (NOW HIRING)

Clayton Services

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Tax Resolution Specialist

Houston, TX · On-site

$21 - $25/hr

The Tax Resolution Specialist will manage client cases from intake through resolution while providing exceptional customer service and maintaining strict confidentiality. The ideal candidate is ...

Winterset Law Group

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Account Resolution Specialist

Powell, OH · On-site

$11 - $20/hr

Account Resolution Specialist Winterset Law Group - Powell, Ohio About Us Winterset Law Group is a growing law firm representing government agencies and institutional clients throughout Ohio. We ...

Winterset Law Group

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Account Resolution Specialist

Powell, OH · On-site

$11 - $20/hr

Account Resolution Specialist Winterset Law Group - Powell, Ohio About Us Winterset Law Group is a growing law firm representing government agencies and institutional clients throughout Ohio. We ...

Home Depot

Issue Resolution Specialist

Atlanta, GA · On-site

The ISE Issue Resolution Specialist is responsible for resolving issues logged by the MET and third party associates in our stores when executing projects. The specialist will be responsible for ...

LeafHome

Resolution Specialist

Hudson, OH · On-site

S. and Canada, with continued expansion Position Summary The Resolution Specialist is responsible for managing and resolving complex customer issues, including escalated complaints, customer ...

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Resolution Specialist information

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$13

$28

$55

How much do resolution specialist jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is a resolution specialist?

Resolution Specialists are professionals responsible for managing and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, investigating problems, facilitating communication, and finding effective solutions to ensure customer satisfaction. Their role often involves analyzing case details, following company policies, and maintaining records of resolutions. Excellent communication, problem-solving skills, and empathy are essential for success in this position.

What are the key skills and qualifications needed to thrive as a resolution specialist?

To thrive as a Resolution Specialist, you need strong problem-solving abilities, conflict resolution expertise, and experience in customer service, often backed by a relevant associate’s or bachelor’s degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and sometimes industry-specific compliance tools is typically required. Exceptional communication, patience, and negotiation skills help build rapport with clients and facilitate amicable solutions. These competencies ensure swift issue resolution, customer satisfaction, and the maintenance of positive business relationships.

What are common challenges resolution specialists face when handling complex customer issues?

Resolution Specialists often encounter situations where customers are frustrated or where the root cause of an issue is not immediately clear. Navigating these challenges requires strong problem-solving skills, patience, and the ability to communicate effectively with both customers and internal teams. Additionally, Resolution Specialists must be adept at balancing company policies with providing a positive customer experience, which can involve negotiating solutions and sometimes making judgment calls. Working collaboratively with other departments, such as technical support or billing, is also crucial to fully resolve issues.

What is the difference between Resolution Specialist vs Customer Service Representative?

AspectResolution SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; certifications in conflict resolution or customer serviceHigh school diploma or equivalent; basic customer service training
Work EnvironmentCall centers, corporate offices, financial institutionsRetail stores, call centers, online support
Employer & Industry UsageFinancial services, insurance, healthcare, techRetail, telecom, hospitality, e-commerce
Common Search & ComparisonFocuses on resolving complex issues, disputes, or escalationsHandles general customer inquiries and support

The main difference between a Resolution Specialist and a Customer Service Representative lies in their focus and complexity of issues handled. Resolution Specialists typically manage more complex disputes and escalations, often requiring specialized knowledge or certifications. Customer Service Representatives handle routine inquiries and support tasks. Both roles are vital in customer support but differ in scope and expertise.

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Resolution Specialist jobs near you
Infographic showing various Resolution Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.

Resolution Specialist

Graham Personnel Services

Browns Summit, NC

$23/hr

Other

Re-posted yesterday

Job description

Graham Personnel Services is seeking a Resolution Specialist for a large Distribution Center in Browns Summit.


Job details:
2nd shift position- 4pm-2:30am- Monday-Thursday
Pay rate: $23/hr
Temp to hire opportunity


We’re looking for a Resolution Specialist to take charge of operational workflows, audit processes, and drive continuous improvements in our fast-paced environment. If you thrive on optimizing systems, ensuring accuracy, and collaborating across teams, this is the role for you!

 
The Resolution Specialist is instrumental in ensuring the efficient and effective execution of operations within the Reserve department. By resolving issues, improving processes, and fostering collaboration across teams, this role contributes to achieving operational excellence and meeting customer expectations for timely and accurate order fulfillment. 


What You’ll Do 
  •  Issue Resolution: Investigate and resolve operational issues that arise during the picking and putaway processes, including inventory discrepancies, order fulfillment delays, and system errors.
  •  Process Improvement: Identify opportunities to enhance picking and putaway procedures to improve accuracy, efficiency, and productivity. This may involve optimizing workflow, implementing best practices, or utilizing technology solutions.
  • Quality Assurance: Ensure that all picking and putaway activities adhere to quality standards and operational procedures. Monitor and address any quality issues or concerns promptly.
  • Training and Development: Provide training and support to warehouse staff involved in picking and putaway operations. Promote a culture of continuous improvement and operational excellence.
  • Data Analysis: Analyze data related to picking and putaway performance, such as throughput rates, error rates, and inventory accuracy. Use data-driven insights to make informed decisions and recommendations.
  • Collaboration: Work closely with cross-functional teams, including logistics, inventory control, and IT, to resolve complex issues and implement operational improvements.
  •  Reporting: Prepare regular reports on key performance indicators (KPIs) for picking and putaway operations. Present findings and recommendations to management for strategic decision-making.
      
What We’re Looking For
  • Experience with warehouse operations, inventory management, or system auditing.
      
  • Strong analytical skills and attention to detail.
      
  • Ability to troubleshoot system issues and collaborate with IT teams.
      
  • Excellent communication and training skills.
      
  • Passion for process improvement and operational excellence.
  • #PROF26