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Resolution Specialist Jobs (NOW HIRING)

Hui Huliau

Issue Resolution Specialist

Albuquerque, NM · Hybrid

The Issue Resolution Specialist/Account Coordinator is a Hybrid role that performs all duties of the Issue Resolution Specialist and Account Coordinator. Principle Duties and Responsibilities The ...

ZIM

Resolution Specialist

Virginia Beach, VA · On-site

The primary purpose of the Resolution Specialist is to manage and resolve customer disputes efficiently and effectively. This role involves reviewing and analyzing customer disputes, ensuring ...

ZIM

Resolution Specialist

Virginia Beach, VA · On-site +1

The primary purpose of the Resolution Specialist is to manage and resolve customer disputes efficiently and effectively. This role involves reviewing and analyzing customer disputes, ensuring ...

Hui Huliau

Issue Resolution Specialist

Andrews, MD · Hybrid

The Issue Resolution Specialist/Account Coordinator is a Hybrid role that performs all duties of the Issue Resolution Specialist and Account Coordinator. Principle Duties and Responsibilities The ...

Hui Huliau

Issue Resolution Specialist

Carlisle, PA · Hybrid

The Issue Resolution Specialist/Account Coordinator is a Hybrid role that performs all duties of the Issue Resolution Specialist and Account Coordinator. Principle Duties and Responsibilities The ...

Hui Huliau

Issue Resolution Specialist

Bethesda, MD · Hybrid

The Issue Resolution Specialist/Account Coordinator is a Hybrid role that performs all duties of the Issue Resolution Specialist and Account Coordinator. Principle Duties and Responsibilities The ...

Aspirion

Resolution Specialist

Alameda, CA · Remote

$18 - $23/hr

A successful Resolution Specialist will support the success of a high-volume, fast paced revenue cycle process by helping to follow up on accounts in a timely manner, navigate independently through ...

Gifthealth Inc

Resolution Specialist

Columbus, OH

$22 - $28/hr

Work location: 4343 Equity Drive, Columbus, OH Position Summary As the Resolution Specialist at Gifthealth, you will oversee the resolution of complex patient issues, ensuring timely and effective ...

Aspirion

Resolution Specialist

Alameda, CA · On-site

$18 - $23/hr

A successful Resolution Specialist will support the success of a high-volume, fast paced revenue cycle process by helping to follow up on accounts in a timely manner, navigate independently through ...

ZEO Energy

Resolution Specialist

Provo, UT

$19 - $24/hr

We are seeking a customer-focused, proactive individual to join our team as a Customer Resolution Specialist . In this role, you will serve as a key point of contact for complex or high-priority ...

Aspirion

Resolution Specialist

Alameda, CA · On-site

$18 - $23/hr

A successful Resolution Specialist will support the success of a high-volume, fast paced revenue cycle process by helping to follow up on accounts in a timely manner, navigate independently through ...

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Resolution Specialist information

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How much do resolution specialist jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A Resolution Specialist typically does not earn $10,000 a month without specialized experience or certifications. High-paying roles that can reach this level often include sales, real estate, or entrepreneurship, which rely on skills, networking, and performance rather than formal degrees. Most jobs with such income levels require significant experience, a strong track record, or ownership of a business.

What is the difference between Resolution Specialist vs Customer Service Representative?

AspectResolution SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; certifications in conflict resolution or customer serviceHigh school diploma or equivalent; basic customer service training
Work EnvironmentCall centers, corporate offices, financial institutionsRetail stores, call centers, online support
Employer & Industry UsageFinancial services, insurance, healthcare, techRetail, telecom, hospitality, e-commerce
Common Search & ComparisonFocuses on resolving complex issues, disputes, or escalationsHandles general customer inquiries and support

The main difference between a Resolution Specialist and a Customer Service Representative lies in their focus and complexity of issues handled. Resolution Specialists typically manage more complex disputes and escalations, often requiring specialized knowledge or certifications. Customer Service Representatives handle routine inquiries and support tasks. Both roles are vital in customer support but differ in scope and expertise.

What are Resolution Specialists?

Resolution Specialists are professionals responsible for managing and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, investigating problems, facilitating communication, and finding effective solutions to ensure customer satisfaction. Their role often involves analyzing case details, following company policies, and maintaining records of resolutions. Excellent communication, problem-solving skills, and empathy are essential for success in this position.

What are the key skills and qualifications needed to thrive as a Resolution Specialist, and why are they important?

To thrive as a Resolution Specialist, you need strong problem-solving abilities, conflict resolution expertise, and experience in customer service, often backed by a relevant associate’s or bachelor’s degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and sometimes industry-specific compliance tools is typically required. Exceptional communication, patience, and negotiation skills help build rapport with clients and facilitate amicable solutions. These competencies ensure swift issue resolution, customer satisfaction, and the maintenance of positive business relationships.

What are common challenges Resolution Specialists face when handling complex customer issues?

Resolution Specialists often encounter situations where customers are frustrated or where the root cause of an issue is not immediately clear. Navigating these challenges requires strong problem-solving skills, patience, and the ability to communicate effectively with both customers and internal teams. Additionally, Resolution Specialists must be adept at balancing company policies with providing a positive customer experience, which can involve negotiating solutions and sometimes making judgment calls. Working collaboratively with other departments, such as technical support or billing, is also crucial to fully resolve issues.
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Resolution Specialist jobs near you
Infographic showing various Resolution Specialist job openings in the United States as of May 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $59,736 per year, or $28.7 per hour.
Issue Resolution Specialist

Issue Resolution Specialist

Hui Huliau

Albuquerque, NM • Hybrid

Other

Posted 11 days ago

Job description

Hui Huliau Technology Services, a subsidiary of Hui Huliau, a Global Federal Government Contracting Firm, is seeking an Issue Resolution Specialist/Account Coordinator (Hybrid). The Issue Resolution Specialist/Account Coordinator is a Hybrid role that performs all duties of the Issue Resolution Specialist and Account Coordinator. Principle Duties and Responsibilities The Issue Resolution Specialist manages the Defense Health Agencys (DHA) Issue Resolution Process at assigned Military Treatment Facilities (MTF) in support of the Department of Defense (DoD) Electronic Health Record (EHR), to include system content and configuration changes, scheduled and unscheduled service interruptions, and updates impacting end users.

Assists end users with following enterprise system configuration change request and service interruption reporting standard operating procedures. Assesses, monitors, and reports status of EHR helpdesk tickets, taking appropriate actions when necessary. Co-facilitates, records, and publishes periodic MTF Informatics Steering Committee (ISC) meeting minutes.

Coordinates local resolution efforts with Account Coordinators, EHR Trainers, Information Technology staff etc., when appropriate. Maintains MTF EHR Communications email distribution list. Analyzes, organizes, and disseminates information associated with periodic EHR system upgrades and application changes

Ensures end users are kept informed on status of service interruptions impacting the EHR. Collaborates with DHA and Defense Health Network (DHN) Health Informatics (HI) staff on high priority issues impacting the MTF. Responsible for Managing the MHS GENESIS Account Provisioning process at assigned Military Treatment Facilities.

This includes assignment and coordination of end user MHS GENESIS required training. Attend informational meetings, conference calls and briefings regarding MHS Genesis roles and account related topics. Skills/Abilities US Citizen DoD Public Trust be able to obtain through our company (Pass background check) Able to interact and communicate at all levels Excellent interpersonal skills-verbal, written and spoken.

Proficient in Microsoft Office Suite (Word, Excel and, Outlook) Overseas Locations may have additional requirements to meet SOFA status Agreement conditions. Education and Experience: High School Diploma Required. Associates/Bachelors Degree preferred.

3 years experience as an Issue Resolution Specialist/Account Coordinator or similar Hui Huliau and its subsidiaries are participants of E-Verify. Hui Huliau and its subsidiaries are drug free workplaces. .

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