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Resolution Specialist Jobs (NOW HIRING)

ZIM

Resolution Specialist

Virginia Beach, VA · On-site

The primary purpose of the Resolution Specialist is to manage and resolve customer disputes efficiently and effectively. This role involves reviewing and analyzing customer disputes, ensuring ...

ZIM

Resolution Specialist

Virginia Beach, VA · On-site +1

The primary purpose of the Resolution Specialist is to manage and resolve customer disputes efficiently and effectively. This role involves reviewing and analyzing customer disputes, ensuring ...

Manpower

Deduction Resolution Specialist

Austin, MN · Hybrid

$20.15/hr

As a Deduction Resolution Specialist, you will be part of the Accounting department supporting the Corporate Office North. The ideal candidate will demonstrate initiative, strong problem-solving ...

giftHEALTH Inc

Resolution Specialist

Columbus, OH · On-site

$22 - $28/hr

Work location: 4343 Equity Drive, Columbus, OH Position Summary As the Resolution Specialist at Gifthealth, you will oversee the resolution of complex patient issues, ensuring timely and effective ...

IMCD Group

Customer Resolution Specialist

Westlake, OH · On-site

Customer Resolution Specialist About IMCD US, LLC IMCD is creating a world of opportunity as a global leader in the formulation, sales and distribution of specialty chemicals and ingredients.Our ...

Ntta

$18.50/hr

The Customer Resolution Specialist provides a single point of contact resolution approach to provide exceptional customer support by ensuring inquiries and issues are resolved in a single interaction ...

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Resolution Specialist information

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$13

$28

$55

How much do resolution specialist jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is the difference between Resolution Specialist vs Customer Service Representative?

AspectResolution SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; certifications in conflict resolution or customer serviceHigh school diploma or equivalent; basic customer service training
Work EnvironmentCall centers, corporate offices, financial institutionsRetail stores, call centers, online support
Employer & Industry UsageFinancial services, insurance, healthcare, techRetail, telecom, hospitality, e-commerce
Common Search & ComparisonFocuses on resolving complex issues, disputes, or escalationsHandles general customer inquiries and support

The main difference between a Resolution Specialist and a Customer Service Representative lies in their focus and complexity of issues handled. Resolution Specialists typically manage more complex disputes and escalations, often requiring specialized knowledge or certifications. Customer Service Representatives handle routine inquiries and support tasks. Both roles are vital in customer support but differ in scope and expertise.

What's a good job for overthinkers?

A Resolution Specialist role involves analyzing complex issues, making it suitable for overthinkers who enjoy problem-solving and attention to detail. The job often requires strong communication skills and familiarity with conflict resolution tools, and it typically involves working in a structured environment with clear procedures.

What jobs pay 4000 a week without a degree?

Resolution Specialists typically do not earn $4,000 weekly without specialized experience or certifications. High-paying roles that can reach this level without a degree often include sales, real estate, or certain skilled trades, but these usually require relevant skills, licenses, or extensive experience. Most jobs paying this amount consistently without a degree are rare and often involve commission or performance-based pay structures.

What are Resolution Specialists?

Resolution Specialists are professionals responsible for managing and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, investigating problems, facilitating communication, and finding effective solutions to ensure customer satisfaction. Their role often involves analyzing case details, following company policies, and maintaining records of resolutions. Excellent communication, problem-solving skills, and empathy are essential for success in this position.

What are the key skills and qualifications needed to thrive as a Resolution Specialist, and why are they important?

To thrive as a Resolution Specialist, you need strong problem-solving abilities, conflict resolution expertise, and experience in customer service, often backed by a relevant associate’s or bachelor’s degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and sometimes industry-specific compliance tools is typically required. Exceptional communication, patience, and negotiation skills help build rapport with clients and facilitate amicable solutions. These competencies ensure swift issue resolution, customer satisfaction, and the maintenance of positive business relationships.

What are common challenges Resolution Specialists face when handling complex customer issues?

Resolution Specialists often encounter situations where customers are frustrated or where the root cause of an issue is not immediately clear. Navigating these challenges requires strong problem-solving skills, patience, and the ability to communicate effectively with both customers and internal teams. Additionally, Resolution Specialists must be adept at balancing company policies with providing a positive customer experience, which can involve negotiating solutions and sometimes making judgment calls. Working collaboratively with other departments, such as technical support or billing, is also crucial to fully resolve issues.

What is the role of a resolution specialist?

A resolution specialist is responsible for resolving customer issues, disputes, or complaints by investigating problems, communicating with clients, and providing solutions. They often work in customer service or technical support environments, utilizing problem-solving skills and company policies to ensure customer satisfaction.

What is the 3 month rule for jobs?

The 3 month rule for jobs often refers to a probationary period, typically lasting three months, during which an employer evaluates a Resolution Specialist's performance and suitability for the role. Successful completion of this period can lead to permanent employment and benefits. It is common for companies to set this timeframe to ensure the employee meets job expectations and adapts to the work environment.
More about Resolution Specialist jobs
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What are the most commonly searched types of Resolution Specialist jobs? The most popular types of Resolution Specialist jobs are:
Who are the top companies hiring for Resolution Specialist jobs? The top employers for Resolution Specialist jobs are:
What states have the most Resolution Specialist jobs? States with the most job openings for Resolution Specialist jobs include:
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Resolution Specialist jobs near you
Infographic showing various Resolution Specialist job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 8% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.

Resolution Specialist

ZIM

Virginia Beach, VA • On-site

Full-time

Re-posted 19 days ago

Job description

Main Purpose of the Role:

The primary purpose of the Resolution Specialist is to manage and resolve customer disputes efficiently and effectively. This role involves reviewing and analyzing customer disputes, ensuring compliance with industry regulations, and facilitating timely resolutions. The Customer Resolution Specialist acts as a liaison between various departments, including Customer Service, Finance, and Logistics/Operations, to ensure that all disputes are handled promptly and accurately. This position requires strong analytical skills, attention to detail, and excellent communication abilities to improve customer satisfaction and drive process improvements.

Main Tasks:

  • Handling customer interactions as it relates to resolving customer disputed invoices.
  • Work closely with cross-functional teams, including overseas colleagues, Sales Operations, Finance, and Logistics/ Operations, to understand business needs and provide data-driven solutions. Coordinate with various departments to facilitate timely resolution of disputes.
  • Facilitating communication with customers as it relates to their case.
  • Completion of Workflow for customer valid disputes.
  • Collect and analyze data from various sources to identify trends, patterns, and insights. Use this data to inform business strategies and improve resolution processes.
  • Update weekly Root Cause Analysis Report and WF/Corrector trackers as needed.
  • Proposing and initiating process improvement cross functionally.
  • Educate customers about the correct process for requesting mitigation and avoiding disputes through the portal. Provide guidance on submitting disputes and attaching necessary supporting documentation.




Function:
Countries & Business Development
Publish in Internal Career Page:
Yes
Requirements:

Education: High school diploma or equivalent; additional education or certification in management is a plus.

Experience: At least three years of experience in customer resolution or a related role within the maritime industry.

Communication Skills: Excellent verbal and written communication skills, with the ability to present complex information clearly and concisely.

Analytical Skills: Strong analytical and problem-solving skills, with the ability to analyze complex data and provide actionable insights.

Attention to Detail: Meticulous attention to detail to ensure accuracy in data analysis and dispute resolution.

Customer Service Orientation: A proactive approach to addressing customer needs and ensuring high levels of customer satisfaction.

Team Player: Ability to work independently and as part of a team, showing commitment and respect to others.

Preferred Qualifications:

Industry Knowledge: Familiarity with maritime regulations and industry standards related to demurrage, detention, and freight charges