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Resolution Specialist Jobs in Texas (NOW HIRING)

Clayton Services

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Tax Resolution Specialist

Houston, TX · On-site

$21 - $25/hr

The Tax Resolution Specialist will manage client cases from intake through resolution while providing exceptional customer service and maintaining strict confidentiality. The ideal candidate is ...

VELOCITY CREDIT UNION

Account Resolution Specialist

Austin, TX · On-site

$14.25 - $19.75/hr

Account Resolution Specialist *This position is hybrid remote and will require work onsite at our north Austin, TX headquarters. We are looking for dynamic, extraordinary people with a passion for ...

Src

Account Resolution Specialist

Dallas, TX

$14.25 - $19.75/hr

Account Resolution Specialist Location: Dallas - Hospital Additional Posting Details: Monday - Friday 8:00 am - 4:30 pm Duties/Responsibilities * Review all assigned accounts to ensure that charges ...

Archer Systems

Lien Resolution Specialist

Austin, TX · On-site

Case Analysts are expected to apply applicable statutes and case law as it relates to the resolution of each lien product. This individual will be the sole resource for their assigned law firm with ...

Octane

Account Resolution Specialist II

Irving, TX · On-site

$14 - $19.25/hr

The Account Resolution Specialist II supports the Asset Recovery team by managing specialized account types, including insurance total losses and deceased customers, while also assisting in broader ...

New

Octane

Account Resolution Specialist II

Irving, TX · On-site

$14 - $19.25/hr

The Account Resolution Specialist II supports the Asset Recovery team by managing specialized account types, including insurance total losses and deceased customers, while also assisting in broader ...

New

Rave Financial

Account Resolution Specialist

Beaumont, TX · On-site

$12.50 - $17.25/hr

Summary: * Collects on delinquent loans, negative accounts, and returned checks. * Serves as the first point of contact for Collections. * Communicates and negotiates with members to resolve account ...

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All JobsResolution Specialist JobsResolution Specialist Jobs in Texas

Resolution Specialist information

See Texas salary details

$12

$26

$51

How much do resolution specialist jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for resolution specialist in Texas is $26.76, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $33.61 per hour, depending on experience, location, and employer.

What is a resolution specialist?

Resolution Specialists are professionals responsible for managing and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, investigating problems, facilitating communication, and finding effective solutions to ensure customer satisfaction. Their role often involves analyzing case details, following company policies, and maintaining records of resolutions. Excellent communication, problem-solving skills, and empathy are essential for success in this position.

What are the key skills and qualifications needed to thrive as a resolution specialist?

To thrive as a Resolution Specialist, you need strong problem-solving abilities, conflict resolution expertise, and experience in customer service, often backed by a relevant associate’s or bachelor’s degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and sometimes industry-specific compliance tools is typically required. Exceptional communication, patience, and negotiation skills help build rapport with clients and facilitate amicable solutions. These competencies ensure swift issue resolution, customer satisfaction, and the maintenance of positive business relationships.

What are common challenges resolution specialists face when handling complex customer issues?

Resolution Specialists often encounter situations where customers are frustrated or where the root cause of an issue is not immediately clear. Navigating these challenges requires strong problem-solving skills, patience, and the ability to communicate effectively with both customers and internal teams. Additionally, Resolution Specialists must be adept at balancing company policies with providing a positive customer experience, which can involve negotiating solutions and sometimes making judgment calls. Working collaboratively with other departments, such as technical support or billing, is also crucial to fully resolve issues.

What is the difference between Resolution Specialist vs Customer Service Representative?

AspectResolution SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; certifications in conflict resolution or customer serviceHigh school diploma or equivalent; basic customer service training
Work EnvironmentCall centers, corporate offices, financial institutionsRetail stores, call centers, online support
Employer & Industry UsageFinancial services, insurance, healthcare, techRetail, telecom, hospitality, e-commerce
Common Search & ComparisonFocuses on resolving complex issues, disputes, or escalationsHandles general customer inquiries and support

The main difference between a Resolution Specialist and a Customer Service Representative lies in their focus and complexity of issues handled. Resolution Specialists typically manage more complex disputes and escalations, often requiring specialized knowledge or certifications. Customer Service Representatives handle routine inquiries and support tasks. Both roles are vital in customer support but differ in scope and expertise.

What are the most commonly searched types of Resolution Specialist jobs in Texas?

The most popular types of Resolution Specialist jobs in Texas are:

What are popular job titles related to Resolution Specialist jobs in Texas?

For Resolution Specialist jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Resolution Specialist jobs in Texas look for?

The top searched job categories for Resolution Specialist jobs in Texas are:

What cities in Texas are hiring for Resolution Specialist jobs?

Cities in Texas with the most Resolution Specialist job openings:

What are popular job titles related to Resolution Specialist jobs in TX?

For Resolution Specialist jobs in TX, the most frequently searched job titles are:

Resolution Specialist jobs near you
Infographic showing various Resolution Specialist job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 11% Part Time, and 2% Contract. Highlights an 78% Physical, 3% Hybrid, and 19% Remote job distribution, with an average salary of $55,653 per year, or $26.8 per hour.

Tax Resolution Specialist

Clayton Services

Houston, TX • On-site

$21 - $25/hr

Full-time

Medical, Dental, Vision, PTO

Posted 11 days ago

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Job description

Clayton Services is searching for a Tax Resolution Specialist to join a thriving company in the Houston Galleria area. The Tax Resolution Specialist will manage client cases from intake through resolution while providing exceptional customer service and maintaining strict confidentiality. The ideal candidate is organized, resourceful, confident, and capable of thriving in a fast-paced small-business environment.
Job Type: Temp-to-Hire
Pay Rate: $21.00 - $25.00/hour plus commission and bonuses
Benefits: Excellent benefits are available upon successful completion of the temporary period.
Tax Resolution Specialist Responsibilities:

  • Serve as the primary contact for clients regarding IRS notices, tax disputes, balances owed, audits, refund delays, and compliance issues
  • Review and interpret IRS and state tax correspondence and determine appropriate next steps
  • Educate clients on tax processes, timelines, and resolution strategies
  • Gather supporting documentation and coordinate responses to IRS inquiries
  • Prepare and organize case files, transcripts, and supporting documentation
  • Track and manage cases from intake through resolution
  • Monitor deadlines and follow up on pending client matters
  • Communicate with tax preparers, accountants, and management regarding complex tax issues
  • Assist with payment plans, installment agreements, Form 2848, and related documentation
  • Maintain accurate notes within CRM and tax software systems
  • Communicate with IRS and state tax agencies when authorized
  • Ensure compliance with company policies and IRS data security requirements
  • Provide support during peak tax seasons and assist with additional client service activities as needed

Tax Resolution Specialist Skills and Abilities:

  • Strong verbal and written communication skills
  • Excellent customer service and conflict resolution abilities
  • Ability to explain complex tax matters in simple, understandable terms
  • Strong problem-solving and critical-thinking skills
  • Exceptional organization and follow-through
  • Ability to work independently and make sound decisions
  • Strong attention to detail and deadline management
  • Comfortable working in a fast-paced, occasionally chaotic environment
  • Professional, confident, and highly personable
  • Ability to adapt and contribute in a small business setting

Tax Resolution Specialist Education and Experience:

  • Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred
  • Minimum three years of experience in tax resolution, tax preparation, IRS correspondence handling, or tax office operations
  • Prior experience within a tax preparation firm, accounting practice, or tax resolution company strongly preferred
  • Working knowledge of:
    • IRS notices and collections procedures
    • Tax transcripts and IRS account navigation
    • Installment agreements and payment plans
    • Identity theft and IP PIN procedures
    • Individual and business taxation concepts
  • Experience with Drake software or similar tax preparation systems preferred


Tax Resolution Specialist - Immediate need. Apply today!