ZipRecruiter

Log In

1

Account Resolution Analyst Jobs (NOW HIRING)

Orlans Law Group

Account Resolution Analyst

Troy, MI · On-site

The position of Account Resolutions Analyst is designed for an individual that has high energy, communications interpersonal skills. In this role you will be responsible for resolving past due ...

Orlans Law Group

Account Resolution Analyst

Troy, MI · On-site

The position of Account Resolutions Analyst is designed for an individual that has high energy, communications interpersonal skills. In this role you will be responsible for resolving past due ...

Aon Corporation

Resolution Analyst

Alpharetta, GA · On-site

The Resolution Analyst is responsible for assisting our client's customers with benefit ... accounts. Aon Integramark is a division under Aon, who is a global leader in risk management ...

Aon Corporation

Resolution Analyst

Alpharetta, GA · Hybrid

The Resolution Analyst is responsible for assisting our client's customers with benefit ... accounts. Aon Integramark is a division under Aon, who is a global leader in risk management ...

next page

Showing results 1-20

All JobsAccount Resolution Analyst Jobs

Account Resolution Analyst information

See salary details

$21

$22

$24

How much do account resolution analyst jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for account resolution analyst in the United States is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $23.56 per hour, depending on experience, location, and employer.

What is the difference between Account Resolution Analyst vs Credit Analyst?

AspectAccount Resolution AnalystCredit Analyst
Primary FocusResolving customer account issues, disputes, and billing problemsAssessing creditworthiness and analyzing credit data for lending decisions
Required SkillsCustomer service, problem-solving, communicationFinancial analysis, risk assessment, data interpretation
Work EnvironmentCustomer service centers, finance departmentsBanking, financial institutions, lending departments
CertificationsOften none required; some roles may prefer customer service or finance certificationsCFP, CFA, or similar financial certifications may be preferred

While both roles operate within financial services, the Account Resolution Analyst primarily handles customer account issues and disputes, focusing on resolving billing and account problems. In contrast, a Credit Analyst evaluates credit data to determine lending risks. Both roles require strong analytical skills, but their daily tasks and focus areas differ significantly.

What are the key skills and qualifications needed to thrive as an Account Resolution Analyst, and why are they important?

To thrive as an Account Resolution Analyst, you need strong analytical abilities, attention to detail, and a background in finance or accounting, often supported by a relevant degree. Familiarity with collections software, ERP systems like SAP or Oracle, and proficiency in Excel are typically required. Outstanding communication, negotiation, and problem-solving skills help build rapport with clients and resolve disputes effectively. These competencies ensure timely resolution of account issues, maintain positive client relationships, and support overall financial health for the organization.

What are some common challenges Account Resolution Analysts face, and how can they effectively address them?

Account Resolution Analysts often encounter challenges such as handling difficult or frustrated customers, managing high volumes of delinquent accounts, and balancing assertiveness with empathy. To address these challenges, it is important to develop strong communication and negotiation skills, stay organized with case management tools, and maintain a thorough understanding of company policies and compliance regulations. Collaborating closely with team members and leveraging available resources can also help analysts resolve accounts more efficiently while maintaining positive customer relationships.

What is an Account Resolution Analyst?

An Account Resolution Analyst is a professional who specializes in reviewing, analyzing, and resolving outstanding account issues, such as overdue payments, billing discrepancies, or other financial concerns for clients or customers. They work closely with internal departments and external parties to investigate account problems, negotiate payment arrangements, and ensure accurate account records. Their goal is to minimize financial risk to the organization by ensuring timely and effective resolution of account discrepancies.
More about Account Resolution Analyst jobs
Who are the top companies hiring for Account Resolution Analyst jobs? The top employers for Account Resolution Analyst jobs are:
What job categories do people searching Account Resolution Analyst jobs look for? The top searched job categories for Account Resolution Analyst jobs are:
What are popular job titles related to Account Resolution Analyst jobs? For Account Resolution Analyst jobs, the most frequently searched job titles are:
Account Resolution Analyst jobs near you
Infographic showing various Account Resolution Analyst job openings in the United States as of June 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $47,500 per year, or $22.8 per hour.

Account Resolution Analyst

Orlans Law Group

Troy, MI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Job description


Do you have an energetic, enthusiastic and engaging personality? Are you driven to deliver effective results while providing excellent customer service?

The position of Account Resolutions Analyst is designed for an individual that has high energy, communications interpersonal skills. In this role you will be responsible for resolving past due accounts.

Responsibilities

Make Daily inbound and outbound calls

Return all voicemails and respond to emails

Resolve customer delinquency

Retain all customer communication efforts via the internal system of record ensuring that all communications are documented accurately.

Prepare payment in full, settlement letters and payment plan agreements for approval

Review performance reports to evaluate productivity and achieve individual and team commitments.

Any assignments given by management.


What’s in it for me?

Medical, Dental and Vision

401K

PTO

In house Gym with a Shower

Bikes you can use at your convenience

Unlimited Snacks to keep you going throughout the day

And many more!

Requirements

Highschool Diploma or Equivalent

Previous Collections Experience or Customer service preferred.

Excellent Communication Skills

Ability to overcome objection

Attention to detail and Organized

Proficient in Microsoft.

Orlans is a Equal Opportunity Employer

#ZR