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Account Management Specialist Jobs (NOW HIRING)

Hub Group

Account Management Specialist

Oak Brook, IL · On-site

$50K/yr

The Account Management Specialist will act as the primary liaison between the company and the customers, meeting customer expectations and working with internal Hub Group Departments to resolve any ...

Hub Group

Account Management Specialist

Saint Louis, MO · On-site

$48K - $55K/yr

The Account Management Specialist will act as the primary liaison between the company and the customers, meeting customer expectations and working with internal Hub Group Departments to resolve any ...

Hub Group

Account Management Specialist

Saint Louis, MO · On-site

$50K/yr

The Account Management Specialist will act as the primary liaison between the company and the customers, meeting customer expectations and working with internal Hub Group Departments to resolve any ...

Macy's

Account Management Specialist

Manhattan, NY · Hybrid

$81K - $135K/yr

Job Overview The Account Management Specialist serves as the primary relationship manager and thought partner, coordinating the development of strategic advertising plans with clients and internal ...

Macy's

Account Management Specialist

Manhattan, NY · On-site

$81K - $135K/yr

Job Overview The Account Management Specialist serves as the primary relationship manager and thought partner, coordinating the development of strategic advertising plans with clients and internal ...

Hub Group

Account Management Specialist

Memphis, TN · On-site

Manage assigned customer accounts to ensure they receive the best product at the lowest possible cost; maximize margin, network efficiency and On-Time Performance (OTP). * Communicate with shipper ...

Hub Group

Account Management Specialist

Saint Louis, MO · On-site

$45K - $50K/yr

Manage assigned customer accounts to ensure they receive the best product at the lowest possible cost; maximize margin, network efficiency and On-Time Performance (OTP). * Communicate with shipper ...

Intuit

Account Management Specialist

Frisco, TX · On-site

Builds relationships within their team to learn and share best practices ● Adheres to defined sales procedures and practices Qualifications * 3+ years experience as an Account Manager or Account ...

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Account Management Specialist information

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$28K

$51.4K

$75K

How much do account management specialist jobs pay per year?

As of Aug 29, 2026, the average yearly pay for account management specialist in the United States is $51,436.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $63,000.00 per year, depending on experience, location, and employer.

What is an account management specialist?

Account Management Specialists are professionals who serve as the primary point of contact between a company and its clients. They help manage client accounts, address their concerns, and ensure customer satisfaction by understanding client needs and coordinating with other departments to deliver solutions. Their responsibilities often include maintaining long-term relationships, upselling or cross-selling products or services, and resolving any issues that arise. This role is crucial for building client loyalty and supporting business growth.

What are the key skills and qualifications needed to thrive as an account management specialist, and why are they important?

To thrive as an Account Management Specialist, you need strong client relationship management, problem-solving abilities, and a background in business or related fields, often supported by a bachelor's degree. Familiarity with CRM software such as Salesforce, Microsoft Office Suite, and data analysis tools is typically required. Excellent communication, negotiation, and organizational skills help you stand out by fostering trust and resolving client concerns effectively. These skills ensure client satisfaction, retention, and the growth of business accounts in a competitive market.

What are the most common challenges account management specialists face when balancing multiple client accounts?

Account Management Specialists often juggle multiple client relationships, each with unique needs and expectations. The main challenge is prioritizing tasks and staying organized to ensure timely responses and deliverables for all clients. It’s important to proactively communicate and set clear expectations with clients to avoid misunderstandings, while also collaborating closely with internal teams like sales and support. Effective time management, attention to detail, and strong interpersonal skills are essential to succeed in this fast-paced environment.

What is the difference between Account Management Specialist vs Customer Service Representative?

AspectAccount Management SpecialistCustomer Service Representative
CredentialsTypically requires a bachelor's degree in business, marketing, or related fieldHigh school diploma or equivalent often sufficient
Work EnvironmentCorporate offices, client meetings, account reviewsCall centers, retail, online support channels
Employer & IndustryFinancial services, tech, B2B companiesRetail, telecom, hospitality
Primary FocusManaging client accounts, upselling, retentionHandling customer inquiries, troubleshooting, support

While both roles involve client interaction, an Account Management Specialist focuses on maintaining and growing existing client accounts, often requiring strategic planning and relationship management. In contrast, a Customer Service Representative primarily addresses customer issues and provides support, typically in a more transactional capacity.

More about Account Management Specialist jobs

Who are the top companies hiring for Account Management Specialist jobs?

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What states have the most Account Management Specialist jobs?

States with the most job openings for Account Management Specialist jobs include:

What job categories do people searching Account Management Specialist jobs look for?

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What are popular job titles related to Account Management Specialist jobs?

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Account Management Specialist jobs near you
Infographic showing various Account Management Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $51,436 per year, or $24.7 per hour.

Account Management Specialist

Springfield, MA • On-site

Massachusetts Mutual Life Insurance Company (MassMutual)

7.8

Company rating: 7.8 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

196th of 315 rated insurance

Good employer

Recommended by parents

Respectful managers

Learn more about Massachusetts Mutual Life Insurance Company (MassMutual)external

$62K - $79K/yr

Full-time

Posted 5 days ago

Job description

Account Management Specialist
Life New Business Account Management
Full-time, Springfield, MA
The Opportunity
The New Business Account Management Specialist is a dedicated client relationship business partner that is a vital part of the New Business & Underwriting experience. As a critical field facing role, this position is accountable for developing, maintaining, and enhancing relationships with new and existing agency staff and financial professionals. This position is focused on driving internal and external partnerships and strategies that will result in long term growth and policy persistency. Working closely with agency staff, brokers, external vendors, and various departments at MassMutual, this role will be responsible for managing new business timelines, gaining a granular understanding of their agency's business needs, establishing and documenting processes to support those needs, and ultimately the successful onboarding of newly sold business.
The Team
The Account Manager team is a highly collaborative and hardworking group dedicated to delivering exceptional client experiences. Through strong teamwork and open communication, the team works together to build lasting relationships, drive results, and ensure every client's needs are met with care and precision. Their collective effort and commitment to excellence make them a trusted partner in achieving shared success.
The Impact
Account Management Specialist serve as the primary contact for agency partners, handling onboarding, service, and support for new business across dedicated distribution channels. Acting as an extension of our distribution partners, they simplify processes and reduce complexity to create a seamless experience. Account Managers engage regularly with firms, Financial Professionals, and General Agents, supporting meetings on strategy, performance, products, and regulatory updates. Their work directly influences the sales funnel and drives future business opportunities.
As an Account Management Specialist, you will be accountable for the below, and other duties as assigned:
  • Manage pending inventory and issued cases to improve placement rates.
  • Act as liaison between firms and internal teams, providing timely updates and resolving escalations.
  • Deliver training and communicate process changes to firm New Business staff.
  • Build strong relationships with internal and external stakeholders to streamline workflows.
  • Conduct agency visits and presentations to educate, gather feedback, and strengthen partnerships.
  • Facilitate regular calls with agencies to review metrics, address gaps, and solve problems.
  • Partner with Compliance and Field Risk Management on regulatory matters.
  • Identify process improvements and provide coaching to enhance ease of doing business.
  • Participate in projects focused on service enhancements and customer centricity.

The Minimum Qualifications
  • High School Diploma
  • 3+ years of work experience in the Financial/Insurance industry or Client Relationship Management

The Ideal Qualifications
  • Bachelor's degree
  • 1+ year of Life/Disability Insurance product knowledge
  • Experience in case management or underwriting for Life or Disability Insurance
  • 5+ years in Financial Services, Customer Service, or Client Relationship Management
  • Strong understanding of company products, services, and business operations
  • Skilled in presenting processes, results, and best practices to internal and external stakeholders
  • Detail-oriented and able to work independently under tight deadlines
  • Thrives in fast-paced, diverse, and dynamic environments
  • Committed to delivering exceptional service and performance excellence
  • Proficient in using multiple systems and tools
  • Highly organized and capable of managing multiple priorities
  • Effective communicator with strong negotiation and conflict resolution skills
  • Collaborative team player who respects procedures and timelines
  • Flexible to support business needs during peak periods and critical deadlines

What You Can Expect at MassMutual
  • MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
  • Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
  • A collaborative environment where perspectives are welcomed
  • Access to learning, development, and internal networks that support continuous growth and skill-building over time
  • Employee-led communities and forums that foster connection, learning, and inclusion across the organization
  • A culture grounded in integrity, responsibility, and stewardship-supported by a company with a strong legacy and a future-focused mindset

#LI-JF1
Salary Range:
$62,900-$79,300
At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.
Why Join Us.
We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.
We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.

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