Job Title: Account Specialist
Job Summary:
The Account Specialist is responsible for ensuring that the live service needs of customers are met. Account Specialists are implementers, change makers, relationship builders, and customer advocates. They play a key role in the customerโs operational experience at RevSpring.
RevSpring customers need modifications and product additions on a regular basis and the AS both handles and oversees these activities. Account Specialists gather requirements, work with technical teams and perform quality assurance for day-to-day operational needs.
Account Specialists play a key role in customer retention and work closely with their sales team counterparts to ensure a high level of customer satisfaction. They proactively contact customers to maintain strong relationships and monitor solution adoption. They mitigate risk by playing a key role in problem resolution, and act as the customerโs advocate inside RevSpring and across diverse teams.
Essential Functions:
ยท Establish strong and proactive relationships with customers
ยท Be the voice of the customer inside RevSpring
ยท Ensure barriers to customer success are removed
ยท Gather customer requirements, work with technical teams, and implement customer changes
ยท Problem solving
ยท Provide consultation to customers on solution best practices
ยท Manage support tickets for the customer
ยท Maintain working knowledge of RevSpring services and products
Success in role looks like:
ยท Manages strong support relationship and takes pride in delighting customers
ยท Clear and unambiguous communication for change requests and customer needs to internal teams
ยท Ability to learn a growing portfolio of RevSpring products
ยท Outstanding internal partner to cross-functional technical teams
Minimum Requirements:
ยท Demonstrated competency in customer management
ยท Attention to detail
ยท Ability to work independently and in a team environment
ยท Solid technical aptitude with a desire to learn
ยท Excellent interpersonal skills
ยท Excellent verbal and written communication skills
ยท Ability to organize and multi-task job responsibilities effectively
ยท Proven commitment to providing excellent customer service
Education: Bachelorโs Degree or equivalent work experience