An account specialist provides client support for new and current customers. Specific job duties vary, depending on the company and industry. Account specialists work in numerous fields including health care, education, and financial services. As an account specialist, your responsibilities may include cold calling potential clients to generate sales leads, answering customer inquiries on products or services, preparing sales documentation and contracts, preparing sales reports, and handling customer complaints or concerns. You may also be expected to travel to client locations to do sales presentations and follow up with the installation of products or completion of services.