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Account Management Specialist Jobs (NOW HIRING)

Lord, Abbett & Co. LLC

$100 - $115/hr

The Personal Account Management (PAM) Specialist plays a critical role in supporting this growth by serving as the dedicated SMA account manager for an assigned territory. Partnering closely with ...

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ALOIS LLC

Order Management Specialist

Dallas, TX · On-site

$26 - $28/hr

The Order Management Specialist works alongside the client sales executive (sales), account manager (customer service), and operations coordinator (logistics) to ensure the customer receives a ...

Hub Group

Client Management Specialist I

Romeoville, IL · On-site

$46K/yr

The Client Management Specialist I reports to the Manager, Account Management. Essential Job Functions * Develop a strong working relationship with customer accounts and provide resolution of issues ...

RXinsider LTD.

$60 - $100/hr

Senior Specialist, Account Management The Organization We help society's foundational healthcare institutions to achieve their full potential in service to others. We are our clients' trusted ...

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Account Management Specialist information

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$28K

$51.4K

$75K

How much do account management specialist jobs pay per year?

As of Sep 4, 2026, the average yearly pay for account management specialist in the United States is $51,436.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $63,000.00 per year, depending on experience, location, and employer.

What is an account management specialist?

Account Management Specialists are professionals who serve as the primary point of contact between a company and its clients. They help manage client accounts, address their concerns, and ensure customer satisfaction by understanding client needs and coordinating with other departments to deliver solutions. Their responsibilities often include maintaining long-term relationships, upselling or cross-selling products or services, and resolving any issues that arise. This role is crucial for building client loyalty and supporting business growth.

What are the key skills and qualifications needed to thrive as an account management specialist, and why are they important?

To thrive as an Account Management Specialist, you need strong client relationship management, problem-solving abilities, and a background in business or related fields, often supported by a bachelor's degree. Familiarity with CRM software such as Salesforce, Microsoft Office Suite, and data analysis tools is typically required. Excellent communication, negotiation, and organizational skills help you stand out by fostering trust and resolving client concerns effectively. These skills ensure client satisfaction, retention, and the growth of business accounts in a competitive market.

What are the most common challenges account management specialists face when balancing multiple client accounts?

Account Management Specialists often juggle multiple client relationships, each with unique needs and expectations. The main challenge is prioritizing tasks and staying organized to ensure timely responses and deliverables for all clients. It’s important to proactively communicate and set clear expectations with clients to avoid misunderstandings, while also collaborating closely with internal teams like sales and support. Effective time management, attention to detail, and strong interpersonal skills are essential to succeed in this fast-paced environment.

What is the difference between Account Management Specialist vs Customer Service Representative?

AspectAccount Management SpecialistCustomer Service Representative
CredentialsTypically requires a bachelor's degree in business, marketing, or related fieldHigh school diploma or equivalent often sufficient
Work EnvironmentCorporate offices, client meetings, account reviewsCall centers, retail, online support channels
Employer & IndustryFinancial services, tech, B2B companiesRetail, telecom, hospitality
Primary FocusManaging client accounts, upselling, retentionHandling customer inquiries, troubleshooting, support

While both roles involve client interaction, an Account Management Specialist focuses on maintaining and growing existing client accounts, often requiring strategic planning and relationship management. In contrast, a Customer Service Representative primarily addresses customer issues and provides support, typically in a more transactional capacity.

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Account Management Specialist jobs near you
Infographic showing various Account Management Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $51,436 per year, or $24.7 per hour.

Client Management Specialist III

Hub Group

Romeoville, IL • On-site

Full-time

Re-posted 15 days ago

Hub Group rating

5.8

Company rating: 5.8 out of 10

Based on 50 frontline employees who took The Breakroom Quiz

334th of 366 rated logistics

Job description


The Client Management Specialist III acts as the primary day-to-day contact for customers within an assigned customer account group which may include retail, durable goods, automotive, electronic commerce providers, etc. The Client Management Specialist III will act as the primary liaison between Hub Group's customers, warehouses, and carriers. You will successfully manage the supply chain needs of multiple customers; provide industry-leading customer service; and ensure superior and expeditious execution of customer requirements. This role includes significant customer interface responsibilities. Once the on-boarding of these customers has
occurred, the Client Management Specialist III will assist with order creation, monitor, and report order acceptance, order processing/updates, maintain inventory integrity, and manage accessorial charges by the use of various Hub Group transportation management systems. The Client Management Specialist III reports to the Manager, Account Management.
The Client Management Specialist III is an advanced role directly above the Client Management Specialist II role. Client Management Specialist III is considered a senior member (or team lead) for the team. While not directly managing others, they will assist with training new team members and routinely provide guidance for the other employees. Due to their knowledge and experience, will be
assigned more challenging/complex/strategically important customer accounts to manage. Client Management Specialist III will be responsible for special projects and additional tasks outside of their normal customer account management duties. Client Management Specialist III would have demonstrated proficiency of the Client Management Specialist I and the Client Management Specialist II roles. There is an advanced/SME level of analysis required with this role and will require a more advanced skillset. Client Management Specialist III will be required to complete inventory reconciliation for their customers without the support of the Inventory Team and provide root cause details of all variances being reported. Client Management Specialist III will also have an aptitude for retailer compliance requirements; retailer routing; and using retailer portals. Identify cost efficiencies for customers and pursue ad hoc consolidation opportunities.
Essential Job Functions
  • Demonstrate proficiency in the Client Management Specialist I and/or II roles.
  • Ability to manage complex, challenging, and strategically important customer accounts at a high level.
  • Develop a strong working relationship with customer accounts and provide resolution of issues and concerns in a timely manner with minimal intervention from management.
  • Pro-actively assess customer needs and act as the point person in developing and managing account specifications and procedures that will ensure quality, efficiency, and profitability.
  • Pro-actively manage daily order level data; recommend improvement and implement changes.
  • Receive, analyze, and respond to a high volume of communication each day.
  • Manage the order process flow to contract specifications.
  • Proficient knowledge of retailer compliance and best practices. Ability to confidently speak to compliance related topics during client communication.
  • Ensure optimal delivery performance by selecting the best carrier and managing the tracking process.
  • Manage and oversee the execution of special projects.
  • Perform root cause analysis and provide corrective action for customer issues.
  • Proficient knowledge of inventory practices with minimal intervention from management needed. Ability to maintain inventory accuracy. Perform inventory audits, record results and measure trends.
  • Maintain inventory accuracy. Perform inventory audits, record results and measure trends.
  • Manage, monitor, and report order acceptance, order maintenance and accessorial management by email, phone, and use of various Hub Group transportation management systems.
  • Offer alternative transportation solutions as necessary by analyzing internal and external account metrics.
  • Manage assigned customer accounts to ensure they receive the best product at the lowest possible cost; maximize margin, network efficiency and On-Time Performance (OTP)
  • Determine which accessorial charges can be billed and follow company process to successful conclusion, minimizing disputes, assisting in collections, and working with Account Managers on solutions to reduce accessorial charges.
  • Communicate with shipper and consignee contacts regarding exception notification and problem resolution.
  • Maximize Hub profitability and reduce customer cost exposure by working with Operations to properly manage assets such as container pools.
  • Maintain quality service by monitoring standards; advising supervisor of potential problems.
  • Work with Manager, Account Management and Operations Group to address and resolve single load concerns in a timely manner.
  • Assist with training and developing new team members.
  • Duties, responsibilities, and activities may be assigned or changed from time to time.

Earn up to $52,500/annually + Bonus Eligibility
Minimum Qualifications
  • Bachelor's degree in business, logistics, supply chain, or management preferred.
  • 2 years' experience in the CMS I role and/or 1 year of experience in the CMS II role or 2-3 years in transportation industry preferred.
  • Experience with EDI processes, Web Tender Portals, and other applicable forms of electronic communication preferred.
  • Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, Word.
  • Highly effective communication, both verbal and written.
  • Attention to detail, organizational skills, and customer focused.
  • Excellent problem-solving skills with the ability to inspire others to find creative solutions to challenging situations.
  • Strong talent for multi-tasking and managing competing priorities effectively.
  • Able to identify and assess customers' needs, and to craft compelling solutions.
  • Self-directed, yet strong team player.
  • Minimal travel may be required

About Us
Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers' needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers' supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com.

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