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Customer Resolution Specialist Jobs (NOW HIRING)

First American

Customer Resolution Specialist

$23.37 - $31.15/hr

Customer Resolution Specialist The Customer Resolution Specialist is responsible for providing high level customer service and focuses on researching and resolving customer escalations through phone ...

First American

Senior Customer Resolution Specialist

$26.88 - $35.82/hr

Customer Resolution Specialist The Customer Resolution Specialist is responsible for providing high level customer service and focuses on researching and resolving customer escalations through phone ...

First American

Customer Resolution Specialist

Iowa, LA · Remote

$23.37 - $31.15/hr

What We Do The Customer Resolution Specialist is responsible for providing high level customer service and focuses on researching and resolving customer escalations through phone, email and/or ...

First American

Customer Resolution Specialist

Concord, NC · Remote

$23.37 - $31.15/hr

What We Do The Customer Resolution Specialist is responsible for providing high level customer service and focuses on researching and resolving customer escalations through phone, email and/or ...

First American

$23.37 - $31.15/hr

What We Do The Customer Resolution Specialist is responsible for providing high level customer service and focuses on researching and resolving customer escalations through phone, email and/or ...

First American

Customer Resolution Specialist

Fort Mill, SC · On-site

$23.37 - $31.15/hr

What We DoThe Customer Resolution Specialist is responsible for providing high level customer service and focuses on researching and resolving customer escalations through phone, email and/or written ...

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Customer Resolution Specialist information

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$36

How much do customer resolution specialist jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for customer resolution specialist in the United States is $24.60, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $26.92 per hour, depending on experience, location, and employer.

What Is the Job of a Customer Resolution Specialist?

The job of a customer resolution specialist is to provide customer service to existing clients or users of a product or service. They resolve issues that a customer is having and report persistent problems to their manager or the appropriate department. Job duties and responsibilities include answering phone inquiries, directing calls to the appropriate specialist if you cannot resolve the issue, and researching different solutions. To become a customer resolution specialist, you need to have a variety of skills and qualifications related to CRM, or customer relationship management.

What does a customer resolution specialist do?

A customer resolution specialist handles customer complaints and issues by investigating problems, providing solutions, and ensuring customer satisfaction. They often communicate via phone, email, or chat and use customer service software to document interactions and track resolutions.

Is CSR a good entry level position?

Customer Resolution Specialist (CSR) is often considered a good entry-level position because it requires strong communication and problem-solving skills, which can be developed on the job. It typically involves handling customer inquiries and complaints, making it suitable for those starting their careers in customer service or related fields.

How can I make 2000 a week working from home?

A Customer Resolution Specialist can potentially earn $2,000 a week by working full-time hours, often requiring strong communication skills, problem-solving abilities, and familiarity with customer service tools. Achieving this income may involve handling high-volume or specialized accounts, gaining experience, and working for companies that offer competitive pay or performance-based incentives.

How does a Customer Resolution Specialist typically collaborate with other departments to resolve complex customer issues?

Customer Resolution Specialists often work closely with teams such as technical support, billing, sales, and product management to address and resolve multifaceted customer concerns. When an issue requires expertise beyond standard procedures, they coordinate with these departments to gather information, escalate cases, and ensure a comprehensive solution is delivered. Effective communication and teamwork are key, as specialists must relay customer feedback and updates across teams while keeping the customer informed throughout the process.

What is a Customer Resolution Specialist?

A Customer Resolution Specialist is a professional who handles customer complaints, inquiries, and issues to ensure customer satisfaction. They act as a point of contact between the company and its customers, working to resolve problems efficiently and effectively. Their duties often involve investigating issues, providing solutions, and following up with customers to ensure their concerns are addressed. Customer Resolution Specialists also document interactions and may provide feedback to help improve products or services.

What are the key skills and qualifications needed to thrive as a Customer Resolution Specialist, and why are they important?

To thrive as a Customer Resolution Specialist, you need strong problem-solving abilities, in-depth product or service knowledge, and, typically, a background in customer service or a related field. Familiarity with customer relationship management (CRM) software and ticketing systems is often required, along with possible certifications in conflict resolution or customer support. Excellent communication, patience, and emotional intelligence enable you to handle challenging situations and foster positive customer relationships. These skills and qualities are crucial for effectively resolving issues, maintaining customer satisfaction, and supporting company reputation.

What is the difference between Customer Resolution Specialist vs Customer Service Representative?

AspectCustomer Resolution SpecialistCustomer Service Representative
CredentialsHigh school diploma or equivalent; certifications in conflict resolution or customer serviceHigh school diploma or equivalent; basic customer service training
Work EnvironmentCall centers, support teams, online chat supportRetail stores, call centers, online support
Employer & IndustryRetail, telecom, tech companiesRetail, hospitality, telecom
Primary FocusResolving complex customer issues, complaint managementHandling inquiries, providing product/service info

While both roles involve assisting customers, a Customer Resolution Specialist primarily focuses on resolving complex issues and complaints, often requiring specialized skills. In contrast, a Customer Service Representative handles general inquiries and provides basic support. The roles overlap in customer interaction but differ in complexity and scope.

What job makes $10,000 a month without a degree?

A Customer Resolution Specialist can potentially earn $10,000 or more per month through commissions, bonuses, or high-volume client interactions, especially in roles that require strong communication and problem-solving skills. Such positions often involve remote work, customer service, or account management, and may require experience or certifications rather than a formal degree.
More about Customer Resolution Specialist jobs
What cities are hiring for Customer Resolution Specialist jobs? Cities with the most Customer Resolution Specialist job openings:
What states have the most Customer Resolution Specialist jobs? States with the most job openings for Customer Resolution Specialist jobs include:
What job categories do people searching Customer Resolution Specialist jobs look for? The top searched job categories for Customer Resolution Specialist jobs are:
What are popular job titles related to Customer Resolution Specialist jobs? For Customer Resolution Specialist jobs, the most frequently searched job titles are:
Customer Resolution Specialist jobs near you
Infographic showing various Customer Resolution Specialist job openings in the United States as of June 2026, with employment types broken down into 92% Full Time, 7% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $51,171 per year, or $24.6 per hour.

Customer Resolution Specialist

PDS Defense

Peachtree City, GA • On-site

Other

Medical, Retirement

Posted 2 days ago

Job description

Call Center/Customer Service

Customer Resolution Specialist Peachtree City, GA Posted: 6/25/2026

Job Description

Job ID#:

216472

Job Category:

Call Center/Customer Service

Position Type:

Associate - W2

Shift:

1

Positions Available:

5

PDS Defense, Inc. is seeking a Customer Resolution Specialist, in Peachtree City, GA.

Job Description:

The Customer Resolution Specialist (CRS) is responsible for responding to customer inquiries and End to End processing for spare parts for aircrafts, as well as parts for competitor aircraft, for customers in the Americas region.

Primary Responsibilities: 85%

Participate in and contribute to a high performing Customer Resolution Services Team

Responsible and proactive management of the customer specific open order book

Build and maintain strong customer satisfaction through industry leading quick response times as well as qualified responses to all customer requests and inquiries

Identify and resolve blockers for quotes and orders in accordance with our processes. Manage the open order book and work with claims in accordance to our KPIs

Support organization in securing on-time material delivery to meet customer expectations

Train and Support our customers in using our e-commerce platforms (SATAIR Market/Spares Portal)

Participate in back-up arrangements in support of absence by other Customer Resolution Specialists

Attending team and departmental meetings

Ensure continuous improvement of customer satisfaction

Ensure Open Order Book Health, First Qualified Response Time, Ticket Resolution Time, Overdue Deliveries Performance Levels, and Quality of Responses (customer feedback)

Keep immediate Functional Managers as well as the relevant Sales Manager/s informed about progress and status of agreed tasks as well as any critical problem areas

Comment/advise on undesirable conditions within the organization, and propose potential solutions for improvements

Participate in occupational safety and health efforts

Stay well-informed about the latest developments in SATAIR's business (Hub/mail/meetings)

Working to achieve other department and company KPI's

Additional Responsibilities: 15%

Participate in or lead external key customer meetings as per agreement with the Manager

Participate in periodic functional and cross-functional activities (eg.. projects, meetings etc.) as per agreement with the Manager

Directly contribute to the increase in customer satisfaction and enhance internal and external communication related to customer material order performance

In addition to an assigned portfolio of customers, which may change, assist other account teams and regions as workload and work distribution priorities demand proactively and as per agreement with Manager.

Comply with SATAIR's mission, values, quality systems, standard operating procedures and ISO manual

Comply with SATAIR's guidelines on Ethics & Compliance

Comply with SATAIR's processes and procedures agreed per function

Other duties assigned by management

Qualified Experience and Training:

Education:

Required

High School Diploma or an Associate's Degree in customer service experience within a similar sized organization

Experience :

Required

1-3 years' experience with customer service experience within a similar sized organization

Preferred

End to End processing / or aviation knowledge is an advantage

Travel Required:

0%

Citizenship:

Authorized to work in the US, Able to work in US without current or future need for visa sponsorship

Qualified Skills:

Knowledge, Skills, Demonstrated Capabilities:

Required

Contribute to a positive and inspiring working environment

Keeping good quality in one's own work

Maintaining good relations with your manager and colleagues (in own and other departments)

Continued development of detailed customer knowledge

Respecting and following the internal rules

Proactively take initiatives to ensure customer satisfaction

Ability to understand your customers to develop and propose creative solutions to issues

Self-starter and able to work without constant direction while administering your customer portfolio

Attention to detail

Ability and willingness to work in a fast-paced aviation environment

Ability to and willingness to work under pressure

Good dispute resolution skills

Service minded, structured, flexible and cooperative

Intercultural understanding

Analytical skills

Ensure On time delivery (OTD) performance

Communication Skills:

Required:

Strong communication skills in written and verbal English

Knowledge of English, both orally and in writing

Technical Systems Proficiency:

Required:

Office 365, Google Suite

PC literacy, including word processing, spreadsheets and databases

Preferred:

Experience working with SAP, Skywise, C4C, Back Office and Freshdesk is an advantage

Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

Job Requirements

Minimum Security Clearance:

No Clearance

Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

  • The California Fair Chance Act

  • Los Angeles City Fair Chance Ordinance

  • Los Angeles County Fair Chance Ordinance for Employers

  • San Francisco Fair Chance Ordinance

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

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