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Customer Resolution Specialist Jobs (NOW HIRING)

Airbus

Customer Resolution Specialist

Atlanta, GA · On-site

Our Customer Resolution Specialist (CRS) are responsible for responding to customer inquiries and End to End processing for spare parts for Airbus aircraft, as well as parts for competitor aircraft ...

Airbus

Customer Resolution Specialist

Atlanta, GA · Hybrid

Our Customer Resolution Specialist (CRS) are responsible for responding to customer inquiries and End to End processing for spare parts for Airbus aircraft, as well as parts for competitor aircraft ...

Ag

Customer Resolution Specialist

Atlanta, GA · Hybrid

Our Customer Resolution Specialist (CRS) are responsible for responding to customer inquiries and End to End processing for spare parts for Airbus aircraft, as well as parts for competitor aircraft ...

First American

$23.37 - $31.15/hr

What We Do The Customer Resolution Specialist is responsible for providing high level customer service and focuses on researching and resolving customer escalations through phone, email and/or ...

First American

Customer Resolution Specialist

Concord, NC · Remote

$23.37 - $31.15/hr

What We Do The Customer Resolution Specialist is responsible for providing high level customer service and focuses on researching and resolving customer escalations through phone, email and/or ...

First American

Customer Resolution Specialist

Fort Mill, SC · Remote

$23.37 - $31.15/hr

What We DoThe Customer Resolution Specialist is responsible for providing high level customer service and focuses on researching and resolving customer escalations through phone, email and/or written ...

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Customer Resolution Specialist information

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How much do customer resolution specialist jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for customer resolution specialist in the United States is $24.60, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $26.92 per hour, depending on experience, location, and employer.

What Is the Job of a Customer Resolution Specialist?

The job of a customer resolution specialist is to provide customer service to existing clients or users of a product or service. They resolve issues that a customer is having and report persistent problems to their manager or the appropriate department. Job duties and responsibilities include answering phone inquiries, directing calls to the appropriate specialist if you cannot resolve the issue, and researching different solutions. To become a customer resolution specialist, you need to have a variety of skills and qualifications related to CRM, or customer relationship management.

How does a Customer Resolution Specialist typically collaborate with other departments to resolve complex customer issues?

Customer Resolution Specialists often work closely with teams such as technical support, billing, sales, and product management to address and resolve multifaceted customer concerns. When an issue requires expertise beyond standard procedures, they coordinate with these departments to gather information, escalate cases, and ensure a comprehensive solution is delivered. Effective communication and teamwork are key, as specialists must relay customer feedback and updates across teams while keeping the customer informed throughout the process.

What is a Customer Resolution Specialist?

A Customer Resolution Specialist is a professional who handles customer complaints, inquiries, and issues to ensure customer satisfaction. They act as a point of contact between the company and its customers, working to resolve problems efficiently and effectively. Their duties often involve investigating issues, providing solutions, and following up with customers to ensure their concerns are addressed. Customer Resolution Specialists also document interactions and may provide feedback to help improve products or services.

What are the key skills and qualifications needed to thrive as a Customer Resolution Specialist, and why are they important?

To thrive as a Customer Resolution Specialist, you need strong problem-solving abilities, in-depth product or service knowledge, and, typically, a background in customer service or a related field. Familiarity with customer relationship management (CRM) software and ticketing systems is often required, along with possible certifications in conflict resolution or customer support. Excellent communication, patience, and emotional intelligence enable you to handle challenging situations and foster positive customer relationships. These skills and qualities are crucial for effectively resolving issues, maintaining customer satisfaction, and supporting company reputation.

What jobs make $3,000 a month without a degree?

Customer Resolution Specialists can earn around $3,000 or more per month, especially with experience and strong communication skills. Many such roles are remote and may require proficiency with customer service software and problem-solving abilities. Salaries vary by industry, location, and company, but entry-level positions often start lower, with potential for growth through skill development and performance.

What is the difference between Customer Resolution Specialist vs Customer Service Representative?

AspectCustomer Resolution SpecialistCustomer Service Representative
CredentialsHigh school diploma or equivalent; certifications in conflict resolution or customer serviceHigh school diploma or equivalent; basic customer service training
Work EnvironmentCall centers, support teams, online chat supportRetail stores, call centers, online support
Employer & IndustryRetail, telecom, tech companiesRetail, hospitality, telecom
Primary FocusResolving complex customer issues, complaint managementHandling inquiries, providing product/service info

While both roles involve assisting customers, a Customer Resolution Specialist primarily focuses on resolving complex issues and complaints, often requiring specialized skills. In contrast, a Customer Service Representative handles general inquiries and provides basic support. The roles overlap in customer interaction but differ in complexity and scope.

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Customer Resolution Specialist jobs near you
Customer Resolution Specialist

Customer Resolution Specialist

TAD PGS, Inc

Peachtree City, GA • On-site

$25.96 - $29/hr

Full-time

Medical, Retirement

Posted 2 days ago

Job description

PDS Defense, Inc. is seeking a Customer Resolution Specialist, in Peachtree City, GA.

Job Description:

The Customer Resolution Specialist (CRS) is responsible for responding to customer inquiries and End to End processing for spare parts for aircrafts, as well as parts for competitor aircraft, for customers in the Americas region.
Primary Responsibilities: 85%
Participate in and contribute to a high performing Customer Resolution Services Team
Responsible and proactive management of the customer specific open order book
Build and maintain strong customer satisfaction through industry leading quick response times as well as qualified responses to all customer requests and inquiries
Identify and resolve blockers for quotes and orders in accordance with our processes. Manage the open order book and work with claims in accordance to our KPIs
Support organization in securing on-time material delivery to meet customer expectations
Train and Support our customers in using our e-commerce platforms (SATAIR Market/Spares Portal)
Participate in back-up arrangements in support of absence by other Customer Resolution Specialists
Attending team and departmental meetings
Ensure continuous improvement of customer satisfaction
Ensure Open Order Book Health, First Qualified Response Time, Ticket Resolution Time, Overdue Deliveries Performance Levels, and Quality of Responses (customer feedback)
Keep immediate Functional Managers as well as the relevant Sales Manager/s informed about progress and status of agreed tasks as well as any critical problem areas
Comment/advise on undesirable conditions within the organization, and propose potential solutions for improvements
Participate in occupational safety and health efforts
Stay well-informed about the latest developments in SATAIR's business (Hub/mail/meetings)
Working to achieve other department and company KPI's
Additional Responsibilities: 15%
Participate in or lead external key customer meetings as per agreement with the Manager
Participate in periodic functional and cross-functional activities (eg.. projects, meetings etc.) as per agreement with the Manager
Directly contribute to the increase in customer satisfaction and enhance internal and external communication related to customer material order performance
In addition to an assigned portfolio of customers, which may change, assist other account teams and regions as workload and work distribution priorities demand proactively and as per agreement with Manager.
Comply with SATAIR's mission, values, quality systems, standard operating procedures and ISO manual
Comply with SATAIR's guidelines on Ethics & Compliance
Comply with SATAIR's processes and procedures agreed per function
Other duties assigned by management

Qualified Experience and Training:
Education:
Required
High School Diploma or an Associate's Degree in customer service experience within a similar sized organization
Experience:
Required
1-3 years' experience with customer service experience within a similar sized organization
Preferred
End to End processing / or aviation knowledge is an advantage

Travel Required:
0%
Citizenship:
Authorized to work in the US, Able to work in US without current or future need for visa sponsorship
Qualified Skills:
Knowledge, Skills, Demonstrated Capabilities:

Required
Contribute to a positive and inspiring working environment
Keeping good quality in one's own work
Maintaining good relations with your manager and colleagues (in own and other departments)
Continued development of detailed customer knowledge
Respecting and following the internal rules
Proactively take initiatives to ensure customer satisfaction
Ability to understand your customers to develop and propose creative solutions to issues
Self-starter and able to work without constant direction while administering your customer portfolio
Attention to detail
Ability and willingness to work in a fast-paced aviation environment
Ability to and willingness to work under pressure
Good dispute resolution skills
Service minded, structured, flexible and cooperative
Intercultural understanding
Analytical skills
Ensure On time delivery (OTD) performance

Communication Skills:
Required:
Strong communication skills in written and verbal English
Knowledge of English, both orally and in writing
Technical Systems Proficiency:
Required:
Office 365, Google Suite
PC literacy, including word processing, spreadsheets and databases

Preferred:
Experience working with SAP, Skywise, C4C, Back Office and Freshdesk is an advantage


Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.


Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance