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Customer Resolution Specialist Jobs (NOW HIRING)

ZIM

Resolution Specialist

Virginia Beach, VA · On-site +1

The Customer Resolution Specialist acts as a liaison between various departments, including Customer Service, Finance, and Logistics/Operations, to ensure that all disputes are handled promptly and ...

ZEO Energy

Resolution Specialist

Provo, UT

$19 - $24/hr

We are seeking a customer-focused, proactive individual to join our team as a Customer Resolution Specialist . In this role, you will serve as a key point of contact for complex or high-priority ...

Aqua Finance

Resolution Specialist

Cove, OR · On-site

The Resolution Specialist is responsible for monitoring, tracking, researching, and responding to ... High School Diploma or GED equivalent required * 2 years Customer Experience or Complaint ...

Imh

Patient Resolution Specialist

West Covina, CA · On-site

$19.85 - $30.21/hr

The Patient Resolution Specialist (PRS) is responsible for handling inquiries from patients ... Submit, track and manage Customer Resolution Management (CRMs) via Epic for care site specific ...

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Customer Resolution Specialist information

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How much do customer resolution specialist jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for customer resolution specialist in the United States is $24.60, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $26.92 per hour, depending on experience, location, and employer.

What Is the Job of a Customer Resolution Specialist?

The job of a customer resolution specialist is to provide customer service to existing clients or users of a product or service. They resolve issues that a customer is having and report persistent problems to their manager or the appropriate department. Job duties and responsibilities include answering phone inquiries, directing calls to the appropriate specialist if you cannot resolve the issue, and researching different solutions. To become a customer resolution specialist, you need to have a variety of skills and qualifications related to CRM, or customer relationship management.

What does a customer resolution specialist do?

A customer resolution specialist handles customer complaints and issues by investigating problems, providing solutions, and ensuring customer satisfaction. They often communicate via phone, email, or chat and use customer service software to document interactions and track resolutions.

Is CSR a good entry level position?

Customer Resolution Specialist (CSR) is often considered a good entry-level position because it requires strong communication and problem-solving skills, which can be developed on the job. It typically involves handling customer inquiries and complaints, making it suitable for those starting their careers in customer service or related fields.

How can I make 2000 a week working from home?

A Customer Resolution Specialist can potentially earn $2,000 a week by working full-time hours, often requiring strong communication skills, problem-solving abilities, and familiarity with customer service tools. Achieving this income may involve handling high-volume or specialized accounts, gaining experience, and working for companies that offer competitive pay or performance-based incentives.

How does a Customer Resolution Specialist typically collaborate with other departments to resolve complex customer issues?

Customer Resolution Specialists often work closely with teams such as technical support, billing, sales, and product management to address and resolve multifaceted customer concerns. When an issue requires expertise beyond standard procedures, they coordinate with these departments to gather information, escalate cases, and ensure a comprehensive solution is delivered. Effective communication and teamwork are key, as specialists must relay customer feedback and updates across teams while keeping the customer informed throughout the process.

What is a Customer Resolution Specialist?

A Customer Resolution Specialist is a professional who handles customer complaints, inquiries, and issues to ensure customer satisfaction. They act as a point of contact between the company and its customers, working to resolve problems efficiently and effectively. Their duties often involve investigating issues, providing solutions, and following up with customers to ensure their concerns are addressed. Customer Resolution Specialists also document interactions and may provide feedback to help improve products or services.

What are the key skills and qualifications needed to thrive as a Customer Resolution Specialist, and why are they important?

To thrive as a Customer Resolution Specialist, you need strong problem-solving abilities, in-depth product or service knowledge, and, typically, a background in customer service or a related field. Familiarity with customer relationship management (CRM) software and ticketing systems is often required, along with possible certifications in conflict resolution or customer support. Excellent communication, patience, and emotional intelligence enable you to handle challenging situations and foster positive customer relationships. These skills and qualities are crucial for effectively resolving issues, maintaining customer satisfaction, and supporting company reputation.

What is the difference between Customer Resolution Specialist vs Customer Service Representative?

AspectCustomer Resolution SpecialistCustomer Service Representative
CredentialsHigh school diploma or equivalent; certifications in conflict resolution or customer serviceHigh school diploma or equivalent; basic customer service training
Work EnvironmentCall centers, support teams, online chat supportRetail stores, call centers, online support
Employer & IndustryRetail, telecom, tech companiesRetail, hospitality, telecom
Primary FocusResolving complex customer issues, complaint managementHandling inquiries, providing product/service info

While both roles involve assisting customers, a Customer Resolution Specialist primarily focuses on resolving complex issues and complaints, often requiring specialized skills. In contrast, a Customer Service Representative handles general inquiries and provides basic support. The roles overlap in customer interaction but differ in complexity and scope.

What job makes $10,000 a month without a degree?

A Customer Resolution Specialist can potentially earn $10,000 or more per month through commissions, bonuses, or high-volume client interactions, especially in roles that require strong communication and problem-solving skills. Such positions often involve remote work, customer service, or account management, and may require experience or certifications rather than a formal degree.
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Customer Resolution Specialist jobs near you

Customer Resolution Specialist

Air Experts Raleigh Heating and Air

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

About Us:
At Air Experts Heating, Cooling and Plumbing, we take pride in doing things the right way-for both our customers and our team. For many years, we've been voted Best Place to Work in Raleigh, as well as Best Plumber and Best HVAC Contractor.
We care deeply about the quality of our work and the experience we provide. While issues and escalations do happen in any service business, they are the exception-not the norm-and we are committed to resolving them the right way every time.
EXCELLENCE, INNOVATION, RESPECT, & INTEGRITY are our fundamental core values. We are committed to making sure our team members are provided with the tools they need to grow and succeed. What you do matters here.
About the Role:
We are looking for a dependable, professional, and solution-driven individual to take ownership of customer complaints and escalations. This is a high-impact role that directly supports the President and plays a key part in protecting and improving the customer experience.
This position will primarily focus on resolving customer issues. When escalations are minimal (which is the goal), you will support the President and Installation team with administrative responsibilities.
Key Responsibilities:
  • Serve as the main point of contact for customer complaints and escalations
  • Handle difficult conversations with patience, professionalism, and empathy
  • Work closely with management teams to investigate and resolve issues fully
  • Follow issues through to completion-ensuring the customer feels heard and satisfied
  • Document and track all escalations and resolutions
  • Provide updates to both customers and internal leadership
  • Complete administrative and office support tasks as assigned by the President, primarily supporting the installation department

What We're Looking For:
  • Experience in HVAC and/or plumbing industry required (understanding how jobs are run from a process standpoint is essential)
  • Strong customer service and conflict resolution skills
  • Calm, patient, and professional-especially in high-stress situations
  • Excellent written and verbal communication skills
  • Highly organized with strong follow-through
  • Comfortable using Microsoft Outlook and general computer/phone systems
  • Service Titan experience preferred

Why This Role Matters:
This is not a typical customer service role. You will be handling our most important and sensitive customer interactions while working directly with company leadership. We are looking for someone who takes ownership, communicates clearly, and gets things resolved the right way.
Work Environment:
  • Full-time, in-office position Monday-Friday 8 AM - 5 PM
  • Fast-paced and team-oriented
  • Direct exposure to leadership and company operations

Compensation & Benefits:
  • Competitive Hourly Pay
  • Monthly bonus opportunities
  • Opportunity to grow within the company
  • Medical Insurance - 3 plans to choose from
  • HSA with Company Contribution
  • Dental Insurance - 100% Company Paid
  • Long Term Disability - 100% Company Paid
  • Short Term Disability
  • Vision Insurance - 100% Company Paid
  • $25,000 Life & $25,000 AD&D - 100% Company Paid
  • Additional voluntary life insurance available up to $300,000 with a guaranteed $100,000
  • Critical Illness & Accident Insurance
  • 401K
  • 401K with 4% Match
  • Company Profit Sharing
  • Paid Time Off
  • Paid Holidays
  • Employee Referral Program
  • Generous Employee Discounts on anything we offer

If this role sounds like a fit for you, apply to start the conversation.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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