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Clayton Services

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Tax Resolution Specialist

Houston, TX · On-site

$21 - $25/hr

The Tax Resolution Specialist will manage client cases from intake through resolution while providing exceptional customer service and maintaining strict confidentiality. The ideal candidate is ...

Imperial PFS

Client Resolution Specialist

Jersey City, NJ · On-site

$58K - $77K/yr

Overview The Client Resolution Specialist is responsible for managing delinquent premium finance ... By empowering and encouraging our Associates to provide products and legendary Customer service ...

Imperial PFS

Client Resolution Specialist

Jersey City, NJ · On-site

$58K - $77K/yr

Overview The Client Resolution Specialist is responsible for managing delinquent premium finance ... By empowering and encouraging our Associates to provide products and legendary Customer service ...

Winterset Law Group

Account Resolution Specialist

Powell, OH · On-site

$11 - $20/hr (+ commission)

Account Resolution Specialist Winterset Law Group - Powell, Ohio About Us Winterset Law Group is a ... Prior experience in collections, banking, customer relations, financial services, insurance, legal ...

Imperial PFS

Client Resolution Specialist

Jersey City, NJ · On-site

$58K - $77K/yr

Overview The Client Resolution Specialist is responsible for managing delinquent premium finance ... By empowering and encouraging our Associates to provide products and legendary Customer service ...

Winterset Law Group

Account Resolution Specialist

Powell, OH · On-site

$11 - $20/hr (+ commission)

Account Resolution Specialist Winterset Law Group - Powell, Ohio About Us Winterset Law Group is a ... Prior experience in collections, banking, customer relations, financial services, insurance, legal ...

LeafHome

Resolution Specialist

Hudson, OH · On-site

In addition to serving our customers, Leaf Home strives to build a welcoming and inclusive ... S. and Canada, with continued expansion Position Summary The Resolution Specialist is responsible ...

LeafHome

Resolution Specialist

Hudson, OH · On-site

In addition to serving our customers, Leaf Home strives to build a welcoming and inclusive ... S. and Canada, with continued expansion Position Summary The Resolution Specialist is responsible ...

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Customer Resolution Specialist information

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How much do customer resolution specialist jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer resolution specialist in the United States is $24.60, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $26.92 per hour, depending on experience, location, and employer.

What is a customer resolution specialist?

A Customer Resolution Specialist is a professional who handles customer complaints, inquiries, and issues to ensure customer satisfaction. They act as a point of contact between the company and its customers, working to resolve problems efficiently and effectively. Their duties often involve investigating issues, providing solutions, and following up with customers to ensure their concerns are addressed. Customer Resolution Specialists also document interactions and may provide feedback to help improve products or services.

What does a customer resolution specialist do?

The job of a customer resolution specialist is to provide customer service to existing clients or users of a product or service. They resolve issues that a customer is having and report persistent problems to their manager or the appropriate department. Job duties and responsibilities include answering phone inquiries, directing calls to the appropriate specialist if you cannot resolve the issue, and researching different solutions. To become a customer resolution specialist, you need to have a variety of skills and qualifications related to CRM, or customer relationship management.

What are the key skills and qualifications needed to thrive as a customer resolution specialist?

To thrive as a Customer Resolution Specialist, you need strong problem-solving abilities, in-depth product or service knowledge, and, typically, a background in customer service or a related field. Familiarity with customer relationship management (CRM) software and ticketing systems is often required, along with possible certifications in conflict resolution or customer support. Excellent communication, patience, and emotional intelligence enable you to handle challenging situations and foster positive customer relationships. These skills and qualities are crucial for effectively resolving issues, maintaining customer satisfaction, and supporting company reputation.

How does a customer resolution specialist typically collaborate with other departments to resolve complex customer issues?

Customer Resolution Specialists often work closely with teams such as technical support, billing, sales, and product management to address and resolve multifaceted customer concerns. When an issue requires expertise beyond standard procedures, they coordinate with these departments to gather information, escalate cases, and ensure a comprehensive solution is delivered. Effective communication and teamwork are key, as specialists must relay customer feedback and updates across teams while keeping the customer informed throughout the process.

What is the difference between Customer Resolution Specialist vs Customer Service Representative?

AspectCustomer Resolution SpecialistCustomer Service Representative
CredentialsHigh school diploma or equivalent; certifications in conflict resolution or customer serviceHigh school diploma or equivalent; basic customer service training
Work EnvironmentCall centers, support teams, online chat supportRetail stores, call centers, online support
Employer & IndustryRetail, telecom, tech companiesRetail, hospitality, telecom
Primary FocusResolving complex customer issues, complaint managementHandling inquiries, providing product/service info

While both roles involve assisting customers, a Customer Resolution Specialist primarily focuses on resolving complex issues and complaints, often requiring specialized skills. In contrast, a Customer Service Representative handles general inquiries and provides basic support. The roles overlap in customer interaction but differ in complexity and scope.

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Customer Resolution Specialist jobs near you
Infographic showing various Customer Resolution Specialist job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $51,171 per year, or $24.6 per hour.

Tax Resolution Specialist

Clayton Services

Houston, TX • On-site

$21 - $25/hr

Full-time

Medical, Dental, Vision, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Clayton Services is searching for a Tax Resolution Specialist to join a thriving company in the Houston Galleria area. The Tax Resolution Specialist will manage client cases from intake through resolution while providing exceptional customer service and maintaining strict confidentiality. The ideal candidate is organized, resourceful, confident, and capable of thriving in a fast-paced small-business environment.
Job Type: Temp-to-Hire
Pay Rate: $21.00 - $25.00/hour plus commission and bonuses
Benefits: Excellent benefits are available upon successful completion of the temporary period.
Tax Resolution Specialist Responsibilities:

  • Serve as the primary contact for clients regarding IRS notices, tax disputes, balances owed, audits, refund delays, and compliance issues
  • Review and interpret IRS and state tax correspondence and determine appropriate next steps
  • Educate clients on tax processes, timelines, and resolution strategies
  • Gather supporting documentation and coordinate responses to IRS inquiries
  • Prepare and organize case files, transcripts, and supporting documentation
  • Track and manage cases from intake through resolution
  • Monitor deadlines and follow up on pending client matters
  • Communicate with tax preparers, accountants, and management regarding complex tax issues
  • Assist with payment plans, installment agreements, Form 2848, and related documentation
  • Maintain accurate notes within CRM and tax software systems
  • Communicate with IRS and state tax agencies when authorized
  • Ensure compliance with company policies and IRS data security requirements
  • Provide support during peak tax seasons and assist with additional client service activities as needed

Tax Resolution Specialist Skills and Abilities:

  • Strong verbal and written communication skills
  • Excellent customer service and conflict resolution abilities
  • Ability to explain complex tax matters in simple, understandable terms
  • Strong problem-solving and critical-thinking skills
  • Exceptional organization and follow-through
  • Ability to work independently and make sound decisions
  • Strong attention to detail and deadline management
  • Comfortable working in a fast-paced, occasionally chaotic environment
  • Professional, confident, and highly personable
  • Ability to adapt and contribute in a small business setting

Tax Resolution Specialist Education and Experience:

  • Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred
  • Minimum three years of experience in tax resolution, tax preparation, IRS correspondence handling, or tax office operations
  • Prior experience within a tax preparation firm, accounting practice, or tax resolution company strongly preferred
  • Working knowledge of:
    • IRS notices and collections procedures
    • Tax transcripts and IRS account navigation
    • Installment agreements and payment plans
    • Identity theft and IP PIN procedures
    • Individual and business taxation concepts
  • Experience with Drake software or similar tax preparation systems preferred


Tax Resolution Specialist - Immediate need. Apply today!