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Issue Resolution Specialist Jobs (NOW HIRING)

Hui Huliau

Issue Resolution Specialist

Albuquerque, NM · Hybrid

The Issue Resolution Specialist/Account Coordinator is a Hybrid role that performs all duties of the Issue Resolution Specialist and Account Coordinator. Principle Duties and Responsibilities The ...

Hui Huliau

Issue Resolution Specialist

Carlisle, PA · Hybrid

The Issue Resolution Specialist/Account Coordinator is a Hybrid role that performs all duties of the Issue Resolution Specialist and Account Coordinator. Principle Duties and Responsibilities The ...

Hui Huliau

Issue Resolution Specialist

Andrews, MD · Hybrid

The Issue Resolution Specialist/Account Coordinator is a Hybrid role that performs all duties of the Issue Resolution Specialist and Account Coordinator. Principle Duties and Responsibilities The ...

Hui Huliau

Issue Resolution Specialist

Bethesda, MD · Hybrid

The Issue Resolution Specialist/Account Coordinator is a Hybrid role that performs all duties of the Issue Resolution Specialist and Account Coordinator. Principle Duties and Responsibilities The ...

ZEO Energy

Resolution Specialist

Provo, UT · On-site

$19 - $24/hr

... Specialist . In this role, you will serve as a key point of contact for complex or high-priority ... Customer Issue Resolution: * Handle escalated customer inquiries and concerns via phone, email, and ...

Gifthealth Inc

Resolution Specialist

Columbus, OH

$22 - $28/hr

Work location: 4343 Equity Drive, Columbus, OH Position Summary As the Resolution Specialist at ... Provide training on best practices for issue resolution and customer service. * Monitor team ...

giftHEALTH Inc

Resolution Specialist

Columbus, OH · On-site

$22 - $28/hr

Work location: 4343 Equity Drive, Columbus, OH Position Summary As the Resolution Specialist at ... Provide training on best practices for issue resolution and customer service. * Monitor team ...

Maymont Homes

Resolution Specialist

Charleston, SC

Position Summary The Resolution Specialist is responsible for managing and resolving resident ... Identify recurring issues and escalate trends to leadership * Support survey initiatives through ...

Maymont Homes

Resolution Specialist

Charleston, SC · On-site

Position Summary The Resolution Specialist is responsible for managing and resolving resident ... Identify recurring issues and escalate trends to leadership * Support survey initiatives through ...

Gifthealth

Resolution Specialist

Columbus, OH · On-site

$22 - $28/hr

Work location: 4343 Equity Drive, Columbus, OH Position Summary As the Resolution Specialist at ... Provide training on best practices for issue resolution and customer service. * Monitor team ...

TQL

Escalation Resolution Specialist

Cincinnati, OH

$19.50/hr

About the role:As an Escalation Resolution Specialist at TQL, you will play a vital role in ... Your expertise in issue resolution and risk management will be instrumental in upholding our ...

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How much do issue resolution specialist jobs pay per hour?

As of May 31, 2026, the average hourly pay for issue resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Issue Resolution Specialist, and why are they important?

To thrive as an Issue Resolution Specialist, you need strong problem-solving abilities, attention to detail, and a background in customer service or a related field, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) systems, ticketing software, and case management tools is typically required. Exceptional communication, patience, and conflict resolution skills help you effectively address customer concerns and maintain positive relationships. These skills are critical for quickly resolving issues, ensuring customer satisfaction, and supporting organizational reputation.

How does an Issue Resolution Specialist typically collaborate with other departments to resolve complex customer cases?

Issue Resolution Specialists often work closely with teams such as Customer Support, Product Development, and Quality Assurance to address customer concerns that require in-depth investigation or cross-functional expertise. They serve as the main point of contact, gathering relevant information and communicating updates between the customer and internal teams. Effective collaboration ensures that solutions are comprehensive and delivered in a timely manner. This role requires strong interpersonal skills and the ability to clearly document and escalate issues when necessary.

What are Issue Resolution Specialists?

Issue Resolution Specialists are professionals responsible for addressing and resolving customer complaints, disputes, or operational problems within an organization. They act as the primary point of contact for issues that require thorough investigation and follow-up. Their goal is to ensure customer satisfaction by identifying root causes, coordinating with other departments, and implementing effective solutions. Issue Resolution Specialists often work in industries such as finance, healthcare, telecommunications, or retail, where customer support and problem resolution are critical. They utilize strong communication, analytical, and problem-solving skills to manage and resolve complex issues efficiently.

What is the difference between Issue Resolution Specialist vs Customer Support Representative?

AspectIssue Resolution SpecialistCustomer Support Representative
CertificationsTypically none required, but certifications in customer service or technical support can be beneficialOften similar; certifications in customer service are common
Work EnvironmentUsually in technical or specialized support settings, handling complex issuesGeneral customer service, call centers, retail, or online support
Employer & IndustryTech companies, service providers, IT support firmsRetail, telecom, e-commerce, and service industries
Search & Comparison IntentFocus on resolving specific issues, technical or product-relatedHandling customer inquiries, general support

The Issue Resolution Specialist typically handles complex, technical, or specialized problems within a support environment, often requiring specific knowledge or certifications. In contrast, Customer Support Representatives provide general assistance to customers, addressing inquiries and basic issues. Both roles are vital in customer service but differ in complexity and focus.

More about Issue Resolution Specialist jobs
What job categories do people searching Issue Resolution Specialist jobs look for? The top searched job categories for Issue Resolution Specialist jobs are:
Issue Resolution Specialist jobs near you
Infographic showing various Issue Resolution Specialist job openings in the United States as of May 2026, with employment types broken down into 92% Full Time, 4% Part Time, and 4% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.
Issue Resolution Specialist

Issue Resolution Specialist

Hui Huliau

Albuquerque, NM • Hybrid

Other

Posted 3 days ago

Job description

Hui Huliau Technology Services, a subsidiary of Hui Huliau, a Global Federal Government Contracting Firm, is seeking an Issue Resolution Specialist/Account Coordinator (Hybrid). The Issue Resolution Specialist/Account Coordinator is a Hybrid role that performs all duties of the Issue Resolution Specialist and Account Coordinator. Principle Duties and Responsibilities The Issue Resolution Specialist manages the Defense Health Agencys (DHA) Issue Resolution Process at assigned Military Treatment Facilities (MTF) in support of the Department of Defense (DoD) Electronic Health Record (EHR), to include system content and configuration changes, scheduled and unscheduled service interruptions, and updates impacting end users.

Assists end users with following enterprise system configuration change request and service interruption reporting standard operating procedures. Assesses, monitors, and reports status of EHR helpdesk tickets, taking appropriate actions when necessary. Co-facilitates, records, and publishes periodic MTF Informatics Steering Committee (ISC) meeting minutes.

Coordinates local resolution efforts with Account Coordinators, EHR Trainers, Information Technology staff etc., when appropriate. Maintains MTF EHR Communications email distribution list. Analyzes, organizes, and disseminates information associated with periodic EHR system upgrades and application changes

Ensures end users are kept informed on status of service interruptions impacting the EHR. Collaborates with DHA and Defense Health Network (DHN) Health Informatics (HI) staff on high priority issues impacting the MTF. Responsible for Managing the MHS GENESIS Account Provisioning process at assigned Military Treatment Facilities.

This includes assignment and coordination of end user MHS GENESIS required training. Attend informational meetings, conference calls and briefings regarding MHS Genesis roles and account related topics. Skills/Abilities US Citizen DoD Public Trust be able to obtain through our company (Pass background check) Able to interact and communicate at all levels Excellent interpersonal skills-verbal, written and spoken.

Proficient in Microsoft Office Suite (Word, Excel and, Outlook) Overseas Locations may have additional requirements to meet SOFA status Agreement conditions. Education and Experience: High School Diploma Required. Associates/Bachelors Degree preferred.

3 years experience as an Issue Resolution Specialist/Account Coordinator or similar Hui Huliau and its subsidiaries are participants of E-Verify. Hui Huliau and its subsidiaries are drug free workplaces. .

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