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Issue Resolution Specialist Jobs (NOW HIRING)

htna

Quality Resolution Specialist

Milwaukee, WI

Quality Resolution Specialist, Electrical Market will serve our team with internal and external ... Track concern type issues, repeat occurances, and customer activity * Submit corrective actions ...

Gifthealth Inc

Resolution Specialist Lead

Columbus, OH · On-site

$26 - $31/hr

Position Summary The Resolution Specialist - Lead at Gifthealth is a key member of the Patient ... Collaborate cross-functionally to implement improvements that reduce recurrence of issues.

Malin

Customer Resolution Specialist

Addison, TX · On-site

The C1 Resolution Specialist plays a critical role in supporting Malin's Customer First (C1 ... Key Responsibilities Customer Issue Review & Ownership * Take full ownership of escalated customer ...

Aspirion

Resolution Specialist

Alameda, CA · Remote

$18 - $23/hr

A successful Resolution Specialist will support the success of a high-volume, fast paced revenue ... Use provided references materials to troubleshoot claims issues and increase understanding of ...

Alignment Healthcare

Resolution Specialist-2

The Resolution Specialist is responsible for managing and resolving complex member issues through proactive outreach, case ownership, and cross-functional coordination. This role serves as a ...

Gifthealth

Resolution Specialist Lead

Columbus, OH · On-site

$26 - $31/hr

Position Summary The Resolution Specialist - Lead at Gifthealth is a key member of the Patient ... Collaborate cross-functionally to implement improvements that reduce recurrence of issues.

giftHEALTH Inc

Resolution Specialist Lead

Columbus, OH · On-site

$26 - $31/hr

Position Summary The Resolution Specialist - Lead at Gifthealth is a key member of the Patient ... Collaborate cross-functionally to implement improvements that reduce recurrence of issues.

Aspirion

Resolution Specialist

Alameda, CA · On-site

$18 - $23/hr

A successful Resolution Specialist will support the success of a high-volume, fast paced revenue ... Use provided references materials to troubleshoot claims issues and increase understanding of ...

twoharbors

Escalations Resolution Specialist

Coppell, TX · On-site

... issues. Escalation Resolution Specialist should be comfortable with contacting other lines of ... business to gather information and be able to document and recognize patterns of larger issues. The ...

Select Medical

Claims Resolution Specialist

Camp Hill, PA · On-site

$18.50/hr

OverviewClaims Resolution Specialist Starting at $18.50 per hour ON-SITE Do you enjoy puzzles and ... Identify and resolve issues impacting the timely collection of open receivables. * As necessary ...

Aspirion

Resolution Specialist

Alameda, CA · On-site

$18 - $23/hr

A successful Resolution Specialist will support the success of a high-volume, fast paced revenue ... Use provided references materials to troubleshoot claims issues and increase understanding of ...

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How much do issue resolution specialist jobs pay per hour?

As of Jun 2, 2026, the average hourly pay for issue resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Issue Resolution Specialist, and why are they important?

To thrive as an Issue Resolution Specialist, you need strong problem-solving abilities, attention to detail, and a background in customer service or a related field, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) systems, ticketing software, and case management tools is typically required. Exceptional communication, patience, and conflict resolution skills help you effectively address customer concerns and maintain positive relationships. These skills are critical for quickly resolving issues, ensuring customer satisfaction, and supporting organizational reputation.

How does an Issue Resolution Specialist typically collaborate with other departments to resolve complex customer cases?

Issue Resolution Specialists often work closely with teams such as Customer Support, Product Development, and Quality Assurance to address customer concerns that require in-depth investigation or cross-functional expertise. They serve as the main point of contact, gathering relevant information and communicating updates between the customer and internal teams. Effective collaboration ensures that solutions are comprehensive and delivered in a timely manner. This role requires strong interpersonal skills and the ability to clearly document and escalate issues when necessary.

What are Issue Resolution Specialists?

Issue Resolution Specialists are professionals responsible for addressing and resolving customer complaints, disputes, or operational problems within an organization. They act as the primary point of contact for issues that require thorough investigation and follow-up. Their goal is to ensure customer satisfaction by identifying root causes, coordinating with other departments, and implementing effective solutions. Issue Resolution Specialists often work in industries such as finance, healthcare, telecommunications, or retail, where customer support and problem resolution are critical. They utilize strong communication, analytical, and problem-solving skills to manage and resolve complex issues efficiently.

What is the difference between Issue Resolution Specialist vs Customer Support Representative?

AspectIssue Resolution SpecialistCustomer Support Representative
CertificationsTypically none required, but certifications in customer service or technical support can be beneficialOften similar; certifications in customer service are common
Work EnvironmentUsually in technical or specialized support settings, handling complex issuesGeneral customer service, call centers, retail, or online support
Employer & IndustryTech companies, service providers, IT support firmsRetail, telecom, e-commerce, and service industries
Search & Comparison IntentFocus on resolving specific issues, technical or product-relatedHandling customer inquiries, general support

The Issue Resolution Specialist typically handles complex, technical, or specialized problems within a support environment, often requiring specific knowledge or certifications. In contrast, Customer Support Representatives provide general assistance to customers, addressing inquiries and basic issues. Both roles are vital in customer service but differ in complexity and focus.

More about Issue Resolution Specialist jobs
What job categories do people searching Issue Resolution Specialist jobs look for? The top searched job categories for Issue Resolution Specialist jobs are:
Issue Resolution Specialist jobs near you

Quality Resolution Specialist

htna

Milwaukee, WI

Other

Posted 22 hours ago

Job description

Job Summary

Under the direction of the direction of the Director of Quality, the Quality Resolution Specialist, Electrical Market is responsible for effectively handling and reporting on customer issues impacting quality.  Quality Resolution Specialist, Electrical Market will serve our team with internal and external inquiries across the Electrical side of the business.  Quality Resolution Specialist, Electrical Market is responsible for their assigned accounts.

Essential Functions:

  1. Customer Complaint Management Effectively manage customer complaints from the non-automotive market
    1. Receive, log, follow-up, close, and obtain customer feedback around our support services
    2. Obtain necessary "internal" support to resolve the customers concern
      1. Emergency Response Actions (ERA), Return Good Authorization (RGA), Credit for bad product
      2. Facilitate and confirm the containment of the customer complaint
      3. Document corrective actions taken
  2. Customer Complaint Reporting Communicate complaint activities to the non-autotive market concerned parties
    1. Pareto concerns, products, customer and other catagories
    2. Track concern type issues, repeat occurances, and customer activity
    3. Submit corrective actions reports to customer
  3. Performance Monitoring Track and report on the effectiveness of the non-automative market complaint handling process
    1. Timeliness and quality of service vs customer expectations,
    2. Obtain data from actual complaint activities, internal interested parties, and general customer inquiries \
  4. Cost Of Poor Quality (COPQ) Tracking - Voice Of the Customer (VOC) Catagorize, collect, and report on non-automative complaint impacts on COPQ (returns, credits, etc.)
  5. Quality Improvement Plans Track and report on any active HTNA QIP's
    1. Participate in QIP reviews, obtain actions, assign responses, and verify readiness prior to any updates
    2. Report on OPEN QIP's their scope, stage, and status
  6. Return Authorization / Credit Support Perform RGA and Credit functions for unaligned customers of the Automotive complaint process
    1. Receive requests, write, and communicate RGA / Credit requests (MTY, GDL, General, etc.)
  7. Document Control Administration
    1. Manage user access, review cycles, and internal system requirments
    2. Collect and report on system performance (users, changes, access, etc.)

Other Functions

  • Monitor issue resolution lead times and expedite tasks.
  • Development of strategies to increase the quality and efficiency of customer support.
  • Provide feedback regarding complaints and related questions with all relevant areas of the company to ensure customer satisfaction as needed.
  • Communication Proficiency (talk, write, listen, and resolve)

What You'll Bring

  • High school degree or equivalent required.
  • Bachelor's degree preferred in a related field and a minimum of 5 years experience in Customer facing proccesses
  • Detail oriented with ability to think strategically and coach others to achieve results in a positive manner.
  • Proven effectiveness as a team player and leader.
  • High level of competency in written/verbal communication, project management, analytics, problem solving, and goal setting.
  • Interpersonal skills to maintain a professional and exemplary demeanor toward work, customers and associates at all levels of the company including conflict resolution.
  • Excellent time management skills and ability to multi-task and prioritize work. Proficiency in MS Office with expertise in Microsoft Word, PowerPoint and Excel.
  • Working knowledge of ERP, CRM, and Quality Management System. Ability to analyze and revise operating practices to improve efficiency.
  • Available to work flexible hours to cover required business hours. Additional hours as required meeting customer needs.

Rev. 4.17.2025

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