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Issue Resolution Specialist Jobs (NOW HIRING)

First American

Customer Resolution Specialist

$23.37 - $31.15/hr

Customer Resolution Specialist The Customer Resolution Specialist is responsible for providing high ... Ensures the customer's voice is heard and that issues are thoroughly researched and addressed. Does ...

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Issue Resolution Specialist information

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$55

How much do issue resolution specialist jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for issue resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

Which 3 jobs will survive AI?

Issue Resolution Specialists are likely to continue playing a vital role as they require complex problem-solving, customer interaction, and emotional intelligence that AI cannot fully replicate. Jobs involving critical thinking, interpersonal communication, and adaptability—such as healthcare providers and skilled technical support—are also expected to persist. These roles often require human judgment and empathy, making them less susceptible to automation.

What are Issue Resolution Specialists?

Issue Resolution Specialists are professionals responsible for addressing and resolving customer complaints, disputes, or operational problems within an organization. They act as the primary point of contact for issues that require thorough investigation and follow-up. Their goal is to ensure customer satisfaction by identifying root causes, coordinating with other departments, and implementing effective solutions. Issue Resolution Specialists often work in industries such as finance, healthcare, telecommunications, or retail, where customer support and problem resolution are critical. They utilize strong communication, analytical, and problem-solving skills to manage and resolve complex issues efficiently.

What jobs pay 10,000 a month without a degree?

Issue Resolution Specialists can earn around $10,000 per month through experience and specialized skills in customer service, technical support, or IT troubleshooting. High earnings often depend on industry, company, and the ability to handle complex issues, with some roles offering performance-based bonuses or commissions. Certifications in relevant tools or systems can also enhance earning potential without a degree.

What does a resolution specialist do?

A resolution specialist is responsible for identifying, analyzing, and resolving customer issues or complaints efficiently. They often use communication skills, problem-solving techniques, and tools like customer relationship management (CRM) software to ensure customer satisfaction and issue resolution within set service standards.

What is the difference between Issue Resolution Specialist vs Customer Support Representative?

AspectIssue Resolution SpecialistCustomer Support Representative
CertificationsTypically none required, but certifications in customer service or technical support can be beneficialOften similar; certifications in customer service are common
Work EnvironmentUsually in technical or specialized support settings, handling complex issuesGeneral customer service, call centers, retail, or online support
Employer & IndustryTech companies, service providers, IT support firmsRetail, telecom, e-commerce, and service industries
Search & Comparison IntentFocus on resolving specific issues, technical or product-relatedHandling customer inquiries, general support

The Issue Resolution Specialist typically handles complex, technical, or specialized problems within a support environment, often requiring specific knowledge or certifications. In contrast, Customer Support Representatives provide general assistance to customers, addressing inquiries and basic issues. Both roles are vital in customer service but differ in complexity and focus.

What is an issue resolution specialist?

An issue resolution specialist is a professional who identifies, investigates, and resolves customer or client problems related to products or services. They often use communication skills, problem-solving techniques, and tools like customer relationship management (CRM) software to ensure issues are addressed efficiently and satisfactorily.

How does an Issue Resolution Specialist typically collaborate with other departments to resolve complex customer cases?

Issue Resolution Specialists often work closely with teams such as Customer Support, Product Development, and Quality Assurance to address customer concerns that require in-depth investigation or cross-functional expertise. They serve as the main point of contact, gathering relevant information and communicating updates between the customer and internal teams. Effective collaboration ensures that solutions are comprehensive and delivered in a timely manner. This role requires strong interpersonal skills and the ability to clearly document and escalate issues when necessary.

What are the key skills and qualifications needed to thrive as an Issue Resolution Specialist, and why are they important?

To thrive as an Issue Resolution Specialist, you need strong problem-solving abilities, attention to detail, and a background in customer service or a related field, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) systems, ticketing software, and case management tools is typically required. Exceptional communication, patience, and conflict resolution skills help you effectively address customer concerns and maintain positive relationships. These skills are critical for quickly resolving issues, ensuring customer satisfaction, and supporting organizational reputation.
More about Issue Resolution Specialist jobs
What job categories do people searching Issue Resolution Specialist jobs look for? The top searched job categories for Issue Resolution Specialist jobs are:
Issue Resolution Specialist jobs near you
Infographic showing various Issue Resolution Specialist job openings in the United States as of June 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.

Customer Resolution Specialist

PDS Defense

Peachtree City, GA • On-site

Other

Medical, Retirement

Posted yesterday

Job description

Call Center/Customer Service

Customer Resolution Specialist Peachtree City, GA Posted: 6/25/2026

Job Description

Job ID#:

216472

Job Category:

Call Center/Customer Service

Position Type:

Associate - W2

Shift:

1

Positions Available:

5

PDS Defense, Inc. is seeking a Customer Resolution Specialist, in Peachtree City, GA.

Job Description:

The Customer Resolution Specialist (CRS) is responsible for responding to customer inquiries and End to End processing for spare parts for aircrafts, as well as parts for competitor aircraft, for customers in the Americas region.

Primary Responsibilities: 85%

Participate in and contribute to a high performing Customer Resolution Services Team

Responsible and proactive management of the customer specific open order book

Build and maintain strong customer satisfaction through industry leading quick response times as well as qualified responses to all customer requests and inquiries

Identify and resolve blockers for quotes and orders in accordance with our processes. Manage the open order book and work with claims in accordance to our KPIs

Support organization in securing on-time material delivery to meet customer expectations

Train and Support our customers in using our e-commerce platforms (SATAIR Market/Spares Portal)

Participate in back-up arrangements in support of absence by other Customer Resolution Specialists

Attending team and departmental meetings

Ensure continuous improvement of customer satisfaction

Ensure Open Order Book Health, First Qualified Response Time, Ticket Resolution Time, Overdue Deliveries Performance Levels, and Quality of Responses (customer feedback)

Keep immediate Functional Managers as well as the relevant Sales Manager/s informed about progress and status of agreed tasks as well as any critical problem areas

Comment/advise on undesirable conditions within the organization, and propose potential solutions for improvements

Participate in occupational safety and health efforts

Stay well-informed about the latest developments in SATAIR's business (Hub/mail/meetings)

Working to achieve other department and company KPI's

Additional Responsibilities: 15%

Participate in or lead external key customer meetings as per agreement with the Manager

Participate in periodic functional and cross-functional activities (eg.. projects, meetings etc.) as per agreement with the Manager

Directly contribute to the increase in customer satisfaction and enhance internal and external communication related to customer material order performance

In addition to an assigned portfolio of customers, which may change, assist other account teams and regions as workload and work distribution priorities demand proactively and as per agreement with Manager.

Comply with SATAIR's mission, values, quality systems, standard operating procedures and ISO manual

Comply with SATAIR's guidelines on Ethics & Compliance

Comply with SATAIR's processes and procedures agreed per function

Other duties assigned by management

Qualified Experience and Training:

Education:

Required

High School Diploma or an Associate's Degree in customer service experience within a similar sized organization

Experience :

Required

1-3 years' experience with customer service experience within a similar sized organization

Preferred

End to End processing / or aviation knowledge is an advantage

Travel Required:

0%

Citizenship:

Authorized to work in the US, Able to work in US without current or future need for visa sponsorship

Qualified Skills:

Knowledge, Skills, Demonstrated Capabilities:

Required

Contribute to a positive and inspiring working environment

Keeping good quality in one's own work

Maintaining good relations with your manager and colleagues (in own and other departments)

Continued development of detailed customer knowledge

Respecting and following the internal rules

Proactively take initiatives to ensure customer satisfaction

Ability to understand your customers to develop and propose creative solutions to issues

Self-starter and able to work without constant direction while administering your customer portfolio

Attention to detail

Ability and willingness to work in a fast-paced aviation environment

Ability to and willingness to work under pressure

Good dispute resolution skills

Service minded, structured, flexible and cooperative

Intercultural understanding

Analytical skills

Ensure On time delivery (OTD) performance

Communication Skills:

Required:

Strong communication skills in written and verbal English

Knowledge of English, both orally and in writing

Technical Systems Proficiency:

Required:

Office 365, Google Suite

PC literacy, including word processing, spreadsheets and databases

Preferred:

Experience working with SAP, Skywise, C4C, Back Office and Freshdesk is an advantage

Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

Job Requirements

Minimum Security Clearance:

No Clearance

Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

  • The California Fair Chance Act

  • Los Angeles City Fair Chance Ordinance

  • Los Angeles County Fair Chance Ordinance for Employers

  • San Francisco Fair Chance Ordinance

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

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