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Service Resolution Specialist Jobs (NOW HIRING)

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Disconnect Resolution Specialist

Logan, UT · On-site

$15.75/hr

Disconnect Resolution Specialist Department: Synergy Location: Logan UT, In Office or Hybrid (In ... Disconnected services often cause past due balances and sometimes collection invoices. You are ...

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Winterset Law Group

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Account Resolution Specialist

Powell, OH · On-site

$11 - $20/hr

Account Resolution Specialist Winterset Law Group - Powell, Ohio About Us Winterset Law Group is a ... Prior experience in collections, banking, customer relations, financial services, insurance, legal ...

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Service Resolution Specialist information

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$28

$55

How much do service resolution specialist jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for service resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What does a service resolution specialist do?

A Service Resolution Specialist is responsible for addressing and resolving customer complaints or issues related to products or services. They act as a liaison between the customer and the company, ensuring concerns are handled efficiently and satisfactorily. Their duties often include investigating problems, communicating with various departments, and following up to ensure a positive outcome. The goal is to maintain customer satisfaction and loyalty by delivering effective solutions.

What are the key skills and qualifications needed to thrive as a service resolution specialist, and why are they important?

To thrive as a Service Resolution Specialist, you need strong problem-solving abilities, excellent customer service skills, and typically a background in business, communications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and sometimes certifications in conflict resolution or customer service are commonly required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help set exceptional specialists apart. These skills and qualities are crucial for effectively resolving customer issues, ensuring satisfaction, and maintaining brand reputation.

How does a service resolution specialist typically collaborate with other departments to resolve customer issues?

Service Resolution Specialists frequently work cross-functionally with departments such as technical support, billing, and sales to effectively address and resolve complex customer concerns. This collaboration often involves gathering information from various teams, coordinating responses, and ensuring that solutions are implemented in a timely manner. Effective communication and relationship-building skills are essential, as you’ll often act as a liaison between the customer and internal teams to ensure a seamless resolution process. Being proactive and detail-oriented is key to ensuring customer satisfaction and preventing future issues.

What is the difference between Service Resolution Specialist vs Customer Support Representative?

AspectService Resolution SpecialistCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge often preferredHigh school diploma or equivalent; customer service skills emphasized
Work EnvironmentTechnical support centers, client sites, or remoteCall centers, retail, or online support platforms
Employer & Industry UsageTelecommunications, IT, utilitiesRetail, service providers, e-commerce

The main difference is that Service Resolution Specialists focus on diagnosing and resolving technical or service issues, often requiring technical knowledge. Customer Support Representatives handle general customer inquiries and provide assistance with products or services. Both roles involve customer interaction but differ in technical complexity and scope.

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Service Resolution Specialist jobs near you
Infographic showing various Service Resolution Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.

Patient Friendly Billing Customer Service Resolution Specialist

Virginia Department of Human Resource Management

Charlottesville, VA • On-site

$17.65 - $31.36/hr

Other

Re-posted 29 days ago

Virginia Alcoholic Beverage Control Authority rating

5.2

Company rating: 5.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

826th of 849 rated public administrative organizations

Job description

Patient Friendly Billing Customer Service Resolution Specialist

The Customer Service Resolution Specialist handles and resolves customer questions, complaints, patient responsibility balances and billing inquiries with the highest degree of courtesy and professionalism. The call center is the primary point for all inbound contacts from our customers. Primary focus includes both timely responses to customers' inquiries via a variety of pathways and outreach efforts to resolve open unresolved inquires and provides information about financial assistance for patients notably uninsured/under-insured patients. Contacts may be initiated by customers via fax, mail, email, phone calls, work listing or other vehicles of communication. The representative utilizes multiple electronic billing and medical retrieval systems as well as knowledge of medical billing and financial assistance to resolve guarantor/patient inquiries. The representative must be able to respond knowledgeably to a wide range of customer issues and be able to Performs computerized data entry. Our goal is to resolve all patient concerns while maintaining positive relationships with the customer by providing the best possible service to all our customers thereby enhancing the overall engagement with the patient.

  • Performs analysis of billing process to determine what if any amount is patient responsibility.
  • Resolves patient responsibility balances through proven debt collection techniques.
  • Provides optimum customer service including quality assurance for all patient inquiries.
  • Performs the following Contact Center functions: answer calls, respond to email, meet performance expectations.
  • In addition to the above job responsibilities, other duties may be assigned.

MINIMUM REQUIREMENTS Education: High School Graduate or Equivalent. Experience: 1 year relevant experience preferred. Licensure: None required. PHYSICAL DEMANDS This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs. The pay range for this role is $17.65 - $31.36 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education. Job Profile J1708 - Revenue Cycle Operations and Service 1 Career Stream and Level Operations and Service-O1 The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer

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