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Service Resolution Specialist Jobs (NOW HIRING)

Hui Huliau

Issue Resolution Specialist

Fort Belvoir, VA · Hybrid

Hui Huliau Technology Services, a subsidiary of Hui Huliau, a Global Federal Government Contracting Firm, is seeking an Issue Resolution Specialist/Account Coordinator (Hybrid). The Issue Resolution ...

Hui Huliau

Issue Resolution Specialist

Albuquerque, NM · Hybrid

Hui Huliau Technology Services, a subsidiary of Hui Huliau, a Global Federal Government Contracting Firm, is seeking an Issue Resolution Specialist/Account Coordinator (Hybrid). The Issue Resolution ...

Hui Huliau

Issue Resolution Specialist

Andrews, MD · Hybrid

Hui Huliau Technology Services, a subsidiary of Hui Huliau, a Global Federal Government Contracting Firm, is seeking an Issue Resolution Specialist/Account Coordinator (Hybrid). The Issue Resolution ...

Hui Huliau

Issue Resolution Specialist

Carlisle, PA · Hybrid

Hui Huliau Technology Services, a subsidiary of Hui Huliau, a Global Federal Government Contracting Firm, is seeking an Issue Resolution Specialist/Account Coordinator (Hybrid). The Issue Resolution ...

Hui Huliau

Issue Resolution Specialist

Bethesda, MD · Hybrid

Hui Huliau Technology Services, a subsidiary of Hui Huliau, a Global Federal Government Contracting Firm, is seeking an Issue Resolution Specialist/Account Coordinator (Hybrid). The Issue Resolution ...

Gifthealth Inc

Resolution Specialist Lead

Columbus, OH

$26 - $31/hr

Position Summary The Resolution Specialist - Lead at Gifthealth is a key member of the Patient ... This role supports a high-functioning, service-focused team that manages complex patient concerns ...

Aspirion

Resolution Specialist

Alameda, CA · Remote

$18 - $23/hr

For more than two decades, Aspirion has been a market leader in revenue cycle services ... A successful Resolution Specialist will support the success of a high-volume, fast paced revenue ...

Gifthealth Inc

Resolution Specialist

Columbus, OH

$22 - $28/hr

Work location: 4343 Equity Drive, Columbus, OH Position Summary As the Resolution Specialist at ... Provide training on best practices for issue resolution and customer service. * Monitor team ...

Gifthealth

Resolution Specialist Lead

Columbus, OH · On-site

$26 - $31/hr

Position Summary The Resolution Specialist - Lead at Gifthealth is a key member of the Patient ... This role supports a high-functioning, service-focused team that manages complex patient concerns ...

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Service Resolution Specialist information

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$13

$28

$55

How much do service resolution specialist jobs pay per hour?

As of May 31, 2026, the average hourly pay for service resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Resolution Specialist, and why are they important?

To thrive as a Service Resolution Specialist, you need strong problem-solving abilities, excellent customer service skills, and typically a background in business, communications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and sometimes certifications in conflict resolution or customer service are commonly required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help set exceptional specialists apart. These skills and qualities are crucial for effectively resolving customer issues, ensuring satisfaction, and maintaining brand reputation.

How does a Service Resolution Specialist typically collaborate with other departments to resolve customer issues?

Service Resolution Specialists frequently work cross-functionally with departments such as technical support, billing, and sales to effectively address and resolve complex customer concerns. This collaboration often involves gathering information from various teams, coordinating responses, and ensuring that solutions are implemented in a timely manner. Effective communication and relationship-building skills are essential, as you’ll often act as a liaison between the customer and internal teams to ensure a seamless resolution process. Being proactive and detail-oriented is key to ensuring customer satisfaction and preventing future issues.

What does a Service Resolution Specialist do?

A Service Resolution Specialist is responsible for addressing and resolving customer complaints or issues related to products or services. They act as a liaison between the customer and the company, ensuring concerns are handled efficiently and satisfactorily. Their duties often include investigating problems, communicating with various departments, and following up to ensure a positive outcome. The goal is to maintain customer satisfaction and loyalty by delivering effective solutions.

What is the difference between Service Resolution Specialist vs Customer Support Representative?

AspectService Resolution SpecialistCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge often preferredHigh school diploma or equivalent; customer service skills emphasized
Work EnvironmentTechnical support centers, client sites, or remoteCall centers, retail, or online support platforms
Employer & Industry UsageTelecommunications, IT, utilitiesRetail, service providers, e-commerce

The main difference is that Service Resolution Specialists focus on diagnosing and resolving technical or service issues, often requiring technical knowledge. Customer Support Representatives handle general customer inquiries and provide assistance with products or services. Both roles involve customer interaction but differ in technical complexity and scope.

More about Service Resolution Specialist jobs
What job categories do people searching Service Resolution Specialist jobs look for? The top searched job categories for Service Resolution Specialist jobs are:
Service Resolution Specialist jobs near you
Infographic showing various Service Resolution Specialist job openings in the United States as of May 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 100% Physical job distribution, with an average salary of $59,736 per year, or $28.7 per hour.
PFB Customer Service Resolution Specialist

PFB Customer Service Resolution Specialist

University of Virginia

Charlottesville, VA • On-site

$17.65/hr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

University Of Virginia rating

8.3

Company rating: 8.3 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

93rd of 530 rated colleges and universities

Job description

The Customer Service Resolution Specialist handles and resolves customer questions, complaints, patient responsibility balances and billing inquiries with the highest degree of courtesy and professionalism. This part time position is onsite in an office setting. The call center is the primary point for all inbound contacts from our customers. Primary focus includes both timely responses to customers' inquiries via a variety of pathways and outreach efforts to resolve open unresolved inquires and provides information about financial assistance for patients notably uninsured/under-insured patients. Contacts may be initiated by customers via fax, mail, email, phone calls, work listing or other vehicles of communication. The representative utilizes multiple electronic billing and medical retrieval systems as well as knowledge of medical billing and financial assistance to resolve guarantor/patient inquiries. The representative must be able to respond knowledgeably to a wide range of customer issues and be able to Performs computerized data entry. Our goal is to resolve all patient concerns while maintaining positive relationships with the customer by providing the best possible service to all our customers thereby enhancing the overall engagement with the patient.

  • Performs analysis of billing process to determine what if any amount is patient responsibility.
  • Resolves patient responsibility balances through proven debt collection techniques.
  • Provides optimum customer service including quality assurance for all patient inquiries
  • Performs the following Contact Center functions: answer calls, respond to email, meet performance expectations.
  • In addition to the above job responsibilities, other duties may be assigned.
MINIMUM REQUIREMENTS
Education: High School Graduate or Equivalent.
Experience: 1 year relevant experience preferred.
Licensure: None required.
PHYSICAL DEMANDS
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.
The starting base rate for this role is $17.65 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.
Benefits
  • Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
  • Paid Time Off, Long-term and Short-term Disability, Retirement Savings
  • Health Saving Plans, and Flexible Spending Accounts
  • Certification and education support
  • Generous Paid Time Off

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.
The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment .

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About University of Virginia

Sourced by ZipRecruiter

The University of Virginia is distinctive among institutions of higher education. Founded by Thomas Jefferson in 1819, the University sustains the ideal of developing, through education, leaders who are well-prepared to shape the future of the nation.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Charlottesville, VA, US

Year founded

1819

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