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Service Resolution Specialist Jobs (NOW HIRING)

Affordable Movers

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Customer Resolution Specialist

Detroit, MI · Remote

$22 - $26/hr

Customer Resolution Specialist (Remote) Affordable Movers Affordable Movers is seeking a ... This position is responsible for assisting customers with concerns, service issues, billing ...

IMCD Group

Customer Resolution Specialist

Westlake, OH · On-site

Customer Resolution Specialist About IMCD US, LLC IMCD is creating a world of opportunity as a ... Essential Job Functions Review and validate customer service requests for customer credits and ...

Gifthealth Inc

Resolution Specialist

Columbus, OH · On-site

$22 - $28/hr

Work location: 4343 Equity Drive, Columbus, OH Position Summary As the Resolution Specialist at ... Provide training on best practices for issue resolution and customer service. * Monitor team ...

Ntta

$18.50/hr

The Customer Resolution Specialist (CRS) performs both front-line customer service and back-office support tasks, focusing on adaptability and goal achievement in a fast-paced environment. Starting ...

Winterset Law Group

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Account Resolution Specialist

Powell, OH · On-site

$11 - $20/hr

Account Resolution Specialist Winterset Law Group - Powell, Ohio About Us Winterset Law Group is a ... Prior experience in collections, banking, customer relations, financial services, insurance, legal ...

Winterset Law Group

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Account Resolution Specialist

Powell, OH · On-site

$11 - $20/hr

Account Resolution Specialist Winterset Law Group - Powell, Ohio About Us Winterset Law Group is a ... Prior experience in collections, banking, customer relations, financial services, insurance, legal ...

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All JobsService Resolution Specialist Jobs

Service Resolution Specialist information

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$13

$28

$55

How much do service resolution specialist jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for service resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

How does a Service Resolution Specialist typically collaborate with other departments to resolve customer issues?

Service Resolution Specialists frequently work cross-functionally with departments such as technical support, billing, and sales to effectively address and resolve complex customer concerns. This collaboration often involves gathering information from various teams, coordinating responses, and ensuring that solutions are implemented in a timely manner. Effective communication and relationship-building skills are essential, as you’ll often act as a liaison between the customer and internal teams to ensure a seamless resolution process. Being proactive and detail-oriented is key to ensuring customer satisfaction and preventing future issues.

What is the difference between Service Resolution Specialist vs Customer Support Representative?

AspectService Resolution SpecialistCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge often preferredHigh school diploma or equivalent; customer service skills emphasized
Work EnvironmentTechnical support centers, client sites, or remoteCall centers, retail, or online support platforms
Employer & Industry UsageTelecommunications, IT, utilitiesRetail, service providers, e-commerce

The main difference is that Service Resolution Specialists focus on diagnosing and resolving technical or service issues, often requiring technical knowledge. Customer Support Representatives handle general customer inquiries and provide assistance with products or services. Both roles involve customer interaction but differ in technical complexity and scope.

What are the key skills and qualifications needed to thrive as a Service Resolution Specialist, and why are they important?

To thrive as a Service Resolution Specialist, you need strong problem-solving abilities, excellent customer service skills, and typically a background in business, communications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and sometimes certifications in conflict resolution or customer service are commonly required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help set exceptional specialists apart. These skills and qualities are crucial for effectively resolving customer issues, ensuring satisfaction, and maintaining brand reputation.

What does a Service Resolution Specialist do?

A Service Resolution Specialist is responsible for addressing and resolving customer complaints or issues related to products or services. They act as a liaison between the customer and the company, ensuring concerns are handled efficiently and satisfactorily. Their duties often include investigating problems, communicating with various departments, and following up to ensure a positive outcome. The goal is to maintain customer satisfaction and loyalty by delivering effective solutions.
More about Service Resolution Specialist jobs
What job categories do people searching Service Resolution Specialist jobs look for? The top searched job categories for Service Resolution Specialist jobs are:
Service Resolution Specialist jobs near you
Infographic showing various Service Resolution Specialist job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 8% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.

Customer Service Resolution Specialist

MUSC

Charleston, SC • On-site

Full-time

Posted 6 days ago

MUSC Health rating

7.0

Company rating: 7.0 out of 10

Based on 198 frontline employees who took The Breakroom Quiz

413th of 887 rated healthcare providers

Job description

Job Description Summary

Entity

University Medical Associates (UMA) Only Employees and Financials

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC002054 UMA CORP RC SBO Customer Service CC

Pay Rate Type

Hourly

Pay Grade

Health-21

Scheduled Weekly Hours

40

Work Shift

Job Description

  • Serves as a liaison between departments and patient accounting staff to assist with all billing issues; maintains positive interdepartmental relationships. Serves as primary contact for various departments within MUSC.
  • Works with all systems including but not limited to Epic to resolve patient billing issues including refunds, charge corrections, credit/debit memos, and payment reversal/reentries. Works through assigned work queues for risk management requests, patient correspondence, MyChart requests, financial counselor requests, and patient generated billing concerns.
  • Maintains acceptable accuracy rate and meets or exceeds department metrics; identifies trends for improvement through daily work processes
  • Assists management team (including executive management) with escalated patient account issues; works quickly, accurately, and professionally to resolve high priority patient accounts.
  • Assists with on-site patient counseling and supports customer service as business needs dictate
  • Special projects as needed
  • Other duties as assigned

Additional Job Description

Education: High School Degree or Equivalent Work Experience: 1 year

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

What MUSC Health employees say

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Benefits

Hours and flexibility

Workplace

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About MUSC Health

Sourced by ZipRecruiter

MUSC is located in Charleston, SC, frequently named one of the best places in America to live. If charming, historic, vibrant, cultural, and coastal are adjectives that you find appealing, it's all here. In Charleston, you might find yourself dining at a world class restaurant tonight and relaxing on a boat as you explore our many waterways tomorrow. You might stroll along cobblestone streets, amidst centuries old homes by day and attend a jazz concert by night. Charleston is a place where you can live your life to its fullest.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Charleston, SC, US

Year founded

1824

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