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Dispute Resolution Team Jobs (NOW HIRING)

Exponent Inc.

Principal - Dispute Resolution

Manhattan, NY · On-site

$230K - $320K/yr

Join our team of experts with degrees from top programs at over 500 universities and extensive ... Significant experience in contract dispute resolution and construction claims, litigation services ...

Equity Bank

Dispute Resolution Specialist

Wichita, KS · On-site

Dispute Resolution Specialist Department: Customer Care Center Location: Wichita, Kansas (on-site ... With a team of best-in-class customer service experts, you'll help to build and expand on client ...

Exponent Inc.

Principal - Dispute Resolution

Oakland, CA · On-site

$230K - $320K/yr

Join our team of experts with degrees from top programs at over 500 universities and extensive ... Significant experience in contract dispute resolution and construction claims, litigation services ...

Exponent Inc.

Principal - Dispute Resolution

Alexandria, VA · On-site

$230K - $320K/yr

Join our team of experts with degrees from top programs at over 500 universities and extensive ... Significant experience in contract dispute resolution and construction claims, litigation services ...

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Dispute Resolution Team information

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$34K

$70.3K

$114.5K

How much do dispute resolution team jobs pay per year?

As of May 31, 2026, the average yearly pay for dispute resolution team in the United States is $70,345.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $86,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Dispute Resolution Team member, and why are they important?

Success as a Dispute Resolution Team member requires a solid background in conflict management, negotiation, and relevant legal or industry knowledge, often supported by a degree in law, business, or a related field. Familiarity with case management systems, mediation platforms, and relevant certifications such as mediation or arbitration credentials is typical. Strong communication, problem-solving, and emotional intelligence help team members navigate sensitive situations and build consensus. These skills ensure disputes are resolved efficiently, fairly, and in a manner that protects organizational interests and relationships.

What are the typical challenges faced by professionals in a Dispute Resolution Team, and how are they addressed?

Professionals in a Dispute Resolution Team often encounter challenges such as managing tight deadlines, handling sensitive or complex cases, and balancing the interests of multiple stakeholders. These challenges are typically addressed through strong teamwork, clear communication, and effective time management. Regular collaboration with legal experts, clients, and sometimes external mediators helps ensure cases are resolved efficiently and fairly. Team members also participate in ongoing training and case reviews to continually improve their negotiation and problem-solving skills.

What is a Dispute Resolution Team?

A Dispute Resolution Team is a group of professionals who specialize in resolving conflicts or disagreements between parties, often without going to court. They use various methods such as negotiation, mediation, and arbitration to help individuals or organizations reach mutually acceptable solutions. These teams are commonly found in legal, corporate, and organizational settings, working to save time, costs, and preserve relationships by settling disputes efficiently. Their expertise helps ensure fair outcomes and compliance with relevant laws and regulations.

What is the difference between Dispute Resolution Team vs Customer Service Representative?

AspectDispute Resolution TeamCustomer Service Representative
Required credentialsRelevant certifications in conflict resolution or negotiationHigh school diploma or equivalent; customer service training
Work environmentCorporate offices, call centers, or legal settingsRetail stores, call centers, or online support
Employer and industry usageFinancial institutions, insurance companies, legal firmsRetail, telecommunications, hospitality
Common search intentResolving disputes, legal conflicts, negotiationsAssisting customers, answering inquiries

The Dispute Resolution Team focuses on resolving conflicts through negotiation and legal processes, often requiring specialized certifications. Customer Service Representatives primarily handle customer inquiries and support, typically with less formal credentials. While both roles involve communication, the Dispute Resolution Team deals with complex disputes in professional settings, whereas Customer Service Representatives focus on general customer support.

More about Dispute Resolution Team jobs
What job categories do people searching Dispute Resolution Team jobs look for? The top searched job categories for Dispute Resolution Team jobs are:
Dispute Resolution Team jobs near you
Dispute Resolution Specialist

Dispute Resolution Specialist

Academy Bank

Kansas City, MO

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Summary

The Dispute Resolution Specialist I is responsible for processing electronic funds transfer (EFT) investigation claims in a fast-paced work environment and serves as the primary contact for all card related inquiries and research for both internal and external clients. A successful Dispute Resolution Specialist I must be capable of following limited, conceptual instruction and working independently or in a team to reach goals, as well as be dependable, organized, and comfortable with strict deadlines.

Responsibilities

  • Assist internal and external clients via chat or telephone on card products and ATM activity and/or functionality.
  • Perform all aspects of EFT Investigations including researching disputes and ensuring accurate information, evaluating activity and claims, as well as performing resolution actions taken by the bank such as processing required chargebacks within applicable network, regulatory and company policies.
  • Protect all client and bank information confidentially and follow all company policies.
  • Understand, communicate, and instill the Company's mission, vision, and values (Pillars of Success).
  • Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
  • Working at the worksite during regular business hours and/or assigned hours.
  • Other specified duties as assigned.

Compensation & Benefits

The Dispute Resolution Spec I position pays a minimum of $17.00 per hour.

Fulltime associates are eligible for our benefits package:

  • Medical
  • Dental
  • Vision
  • 401(k) plan
  • Company paid life insurance
  • Short and Long-term disability insurance
  • Company paid vacation, paid leave and holidays

This position will remain open until a qualified applicant is hired.

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