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Service Resolution Specialist Jobs (NOW HIRING)

Horace Mann

Billing Resolution Specialist

Plano, TX

$18.50 - $25/hr

... Specialist to support billing operations for our Individual Supplemental and Group Insurance ... Customer Service & Resolution * Deliver an exceptional customer experience by providing ...

Malin

Customer Resolution Specialist

Addison, TX · On-site

The C1 Resolution Specialist plays a critical role in supporting Malin's Customer First (C1 ... Manage highpriority or complex cases referred from frontline teams, service, sales, or operations ...

VELOCITY CREDIT UNION

Account Resolution Specialist

Austin, TX · On-site

$14.25 - $19.75/hr

Account Resolution Specialist *This position is hybrid remote and will require work onsite at our ... If you enjoy working in the service industry, offering problem-solving solutions while building ...

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How much do service resolution specialist jobs pay per hour?

As of May 31, 2026, the average hourly pay for service resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Resolution Specialist, and why are they important?

To thrive as a Service Resolution Specialist, you need strong problem-solving abilities, excellent customer service skills, and typically a background in business, communications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and sometimes certifications in conflict resolution or customer service are commonly required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help set exceptional specialists apart. These skills and qualities are crucial for effectively resolving customer issues, ensuring satisfaction, and maintaining brand reputation.

How does a Service Resolution Specialist typically collaborate with other departments to resolve customer issues?

Service Resolution Specialists frequently work cross-functionally with departments such as technical support, billing, and sales to effectively address and resolve complex customer concerns. This collaboration often involves gathering information from various teams, coordinating responses, and ensuring that solutions are implemented in a timely manner. Effective communication and relationship-building skills are essential, as you’ll often act as a liaison between the customer and internal teams to ensure a seamless resolution process. Being proactive and detail-oriented is key to ensuring customer satisfaction and preventing future issues.

What does a Service Resolution Specialist do?

A Service Resolution Specialist is responsible for addressing and resolving customer complaints or issues related to products or services. They act as a liaison between the customer and the company, ensuring concerns are handled efficiently and satisfactorily. Their duties often include investigating problems, communicating with various departments, and following up to ensure a positive outcome. The goal is to maintain customer satisfaction and loyalty by delivering effective solutions.

What is the difference between Service Resolution Specialist vs Customer Support Representative?

AspectService Resolution SpecialistCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge often preferredHigh school diploma or equivalent; customer service skills emphasized
Work EnvironmentTechnical support centers, client sites, or remoteCall centers, retail, or online support platforms
Employer & Industry UsageTelecommunications, IT, utilitiesRetail, service providers, e-commerce

The main difference is that Service Resolution Specialists focus on diagnosing and resolving technical or service issues, often requiring technical knowledge. Customer Support Representatives handle general customer inquiries and provide assistance with products or services. Both roles involve customer interaction but differ in technical complexity and scope.

More about Service Resolution Specialist jobs
What job categories do people searching Service Resolution Specialist jobs look for? The top searched job categories for Service Resolution Specialist jobs are:
Service Resolution Specialist jobs near you
Infographic showing various Service Resolution Specialist job openings in the United States as of May 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 100% Physical job distribution, with an average salary of $59,736 per year, or $28.7 per hour.

Billing Resolution Specialist

Horace Mann

Plano, TX

$18.50 - $25/hr

Other

Posted 11 days ago

Job description

IntroductionWe’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future.

Overview

Horace Mann is seeking a customer-focused and detail-oriented Billing Resolution Specialist to support billing operations for our Individual Supplemental and Group Insurance products. In this role, you will evaluate billing inquiries, process premium transactions, and resolve complex billing issues while ensuring compliance with company standards and business rules.

The ideal candidate is analytical, solutions-oriented, and committed to delivering an exceptional customer experience while supporting operational excellence and continuous improvement.

Responsibilities

Billing & Payment Processing

  • Evaluate and act on billing inquiries and payments from clients, agents, school payroll administrators, and third parties within established service standards.
  • Ensure premiums and contract deposits are processed and applied accurately and timely while meeting all compliance standards and business rules.
  • Review, evaluate, and process change requests and premium receivables at both policy and group levels for Supplemental Insurance products.

Customer Service & Resolution

  • Deliver an exceptional customer experience by providing professional, timely, and accurate support to clients, agents, schools, and internal business partners.
  • Research and resolve billing discrepancies, payment concerns, and account issues with a focus on efficient, accurate resolution.
  • Communicate professionally and effectively with internal and external stakeholders regarding billing inquiries and outcomes.

Process Improvement & Operational Excellence

  • Continuously identify opportunities for process improvements, eliminating gaps and redundancies while improving efficiency and accuracy.
  • Ensure adherence to all controls, operational procedures, and compliance standards.
  • Recommend and support enhancements to billing workflows, systems, and customer experience processes.
  • Maintain a strong focus on achieving first-call and “once-and-done” resolution whenever possible.

Requirements

  • H.S. Diploma or GED equivalent, required.
  • Experience in billing operations, premium processing, customer service, or insurance operations preferred.
  • Supplemental insurance product knowledge preferred.
  • Strong analytical and problem-solving skills with excellent attention to detail.
  • Ability to communicate professionally and effectively with clients, agents, and internal business partners.
  • Experience working with billing or policy administration systems preferred.
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • Commitment to customer service excellence, operational accuracy, and compliance.

Skills & Competencies

  • Customer-focused mindset with strong service orientation
  • Effective verbal and written communication skills
  • Analytical thinking and problem-solving abilities
  • Process improvement mindset
  • Attention to detail and accuracy
  • Collaboration and teamwork across departments

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