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Service Resolution Specialist Jobs (NOW HIRING)

Winterset Law Group

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Account Resolution Specialist

Powell, OH · On-site

$11 - $20/hr

Account Resolution Specialist Winterset Law Group - Powell, Ohio About Us Winterset Law Group is a ... Prior experience in collections, banking, customer relations, financial services, insurance, legal ...

Ntta

$18.50/hr

The Customer Resolution Specialist (CRS) performs both front-line customer service and back-office support tasks, focusing on adaptability and goal achievement in a fast-paced environment. Starting ...

LeafHome

Resolution Specialist

Hudson, OH · On-site

$55K - $60K/yr

S. and Canada, with continued expansion Position Summary The Resolution Specialist is responsible ... Complex understanding of the products and services available to customers and the ability to ...

LeafHome

Resolution Specialist

Hudson, OH · On-site

S. and Canada, with continued expansion Position Summary The Resolution Specialist is responsible ... Complex understanding of the products and services available to customers and the ability to ...

LPL Financial

Service Resolution Professional

Fort Mill, SC · On-site

$27.19 - $45.31/hr

The Service Resolution Professional (SRP) supports frontline and Level 2 associates with high-priority service issues, manages escalated inquiries, and assists with knowledge sharing. This role is ...

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Service Resolution Specialist information

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$13

$28

$55

How much do service resolution specialist jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for service resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What does a service resolution specialist do?

A Service Resolution Specialist is responsible for addressing and resolving customer complaints or issues related to products or services. They act as a liaison between the customer and the company, ensuring concerns are handled efficiently and satisfactorily. Their duties often include investigating problems, communicating with various departments, and following up to ensure a positive outcome. The goal is to maintain customer satisfaction and loyalty by delivering effective solutions.

What are the key skills and qualifications needed to thrive as a service resolution specialist, and why are they important?

To thrive as a Service Resolution Specialist, you need strong problem-solving abilities, excellent customer service skills, and typically a background in business, communications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and sometimes certifications in conflict resolution or customer service are commonly required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help set exceptional specialists apart. These skills and qualities are crucial for effectively resolving customer issues, ensuring satisfaction, and maintaining brand reputation.

How does a service resolution specialist typically collaborate with other departments to resolve customer issues?

Service Resolution Specialists frequently work cross-functionally with departments such as technical support, billing, and sales to effectively address and resolve complex customer concerns. This collaboration often involves gathering information from various teams, coordinating responses, and ensuring that solutions are implemented in a timely manner. Effective communication and relationship-building skills are essential, as you’ll often act as a liaison between the customer and internal teams to ensure a seamless resolution process. Being proactive and detail-oriented is key to ensuring customer satisfaction and preventing future issues.

What is the difference between Service Resolution Specialist vs Customer Support Representative?

AspectService Resolution SpecialistCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge often preferredHigh school diploma or equivalent; customer service skills emphasized
Work EnvironmentTechnical support centers, client sites, or remoteCall centers, retail, or online support platforms
Employer & Industry UsageTelecommunications, IT, utilitiesRetail, service providers, e-commerce

The main difference is that Service Resolution Specialists focus on diagnosing and resolving technical or service issues, often requiring technical knowledge. Customer Support Representatives handle general customer inquiries and provide assistance with products or services. Both roles involve customer interaction but differ in technical complexity and scope.

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What job categories do people searching Service Resolution Specialist jobs look for?

The top searched job categories for Service Resolution Specialist jobs are:

Service Resolution Specialist jobs near you
Infographic showing various Service Resolution Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.

Account Resolution Specialist

Winterset Law Group

Powell, OH • On-site

$11 - $20/hr

Part-time

Posted 26 days ago

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Job description

Account Resolution Specialist


Winterset Law Group – Powell, Ohio


About Us

Winterset Law Group is a growing law firm representing government agencies and institutional clients throughout Ohio. We pride ourselves on professionalism, integrity, and treating every person with respect. We are seeking an Account Resolution Specialist who enjoys working with people, solving problems, and helping individuals find realistic solutions.

This is not a high-pressure sales position or a traditional call center environment. We are looking for someone who communicates with confidence, builds trust quickly, and enjoys helping people resolve financial obligations.


What You Will Do

  • Speak with individuals by phone regarding outstanding accounts.
  • Listen carefully to each person's situation and identify practical solutions.
  • Negotiate payment arrangements within established guidelines.
  • Build rapport while maintaining professionalism and empathy.
  • Accurately document conversations and account activity.
  • Follow up with clients to help them stay on track with payment commitments.
  • Work closely with team members to achieve individual and firm goals.

What We Are Looking For

  • Excellent communication and interpersonal skills.
  • Someone who genuinely enjoys talking with people.
  • Confident asking for commitments and guiding conversations toward resolution.
  • Professional, dependable, and organized.
  • Strong attention to detail.
  • Comfortable using computers and learning new software.
  • Prior experience in collections, banking, customer relations, financial services, insurance, legal support, or negotiations is helpful but not required.

What Makes Someone Successful

The best people in this position are:

  • Personable and easy to talk to.
  • Calm under pressure.
  • Self-motivated and goal-oriented.
  • Positive, coachable, and eager to improve.

Compensation & Benefits

  • Competitive hourly pay based on experience.
  • Performance-based bonus opportunities.
  • Supportive team environment with opportunities for growth.

If you enjoy helping people, communicating with confidence, and finding solutions that benefit everyone involved, we would love to hear from you.

Company Description

Winterset Law Group is a debt collection law firm and Special Counsel to the Ohio Attorney General’s Office, Collections Enforcement Section. Our firm focuses on professional and responsible resolution of state obligations while maintaining strict compliance with applicable laws.