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$13

$28

$55

How much do issue resolution specialist jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for issue resolution specialist in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

Which 3 jobs will survive AI?

Issue Resolution Specialists are likely to continue playing a vital role as they require complex problem-solving, customer interaction, and emotional intelligence that AI cannot fully replicate. Jobs involving critical thinking, interpersonal communication, and adaptability—such as healthcare providers and skilled technical support—are also expected to persist. These roles often require human judgment and empathy, making them less susceptible to automation.

What are Issue Resolution Specialists?

Issue Resolution Specialists are professionals responsible for addressing and resolving customer complaints, disputes, or operational problems within an organization. They act as the primary point of contact for issues that require thorough investigation and follow-up. Their goal is to ensure customer satisfaction by identifying root causes, coordinating with other departments, and implementing effective solutions. Issue Resolution Specialists often work in industries such as finance, healthcare, telecommunications, or retail, where customer support and problem resolution are critical. They utilize strong communication, analytical, and problem-solving skills to manage and resolve complex issues efficiently.

What jobs pay 10,000 a month without a degree?

Issue Resolution Specialists can earn around $10,000 per month through experience and specialized skills in customer service, technical support, or IT troubleshooting. High earnings often depend on industry, company, and the ability to handle complex issues, with some roles offering performance-based bonuses or commissions. Certifications in relevant tools or systems can also enhance earning potential without a degree.

What does a resolution specialist do?

A resolution specialist is responsible for identifying, analyzing, and resolving customer issues or complaints efficiently. They often use communication skills, problem-solving techniques, and tools like customer relationship management (CRM) software to ensure customer satisfaction and issue resolution within set service standards.

What is the difference between Issue Resolution Specialist vs Customer Support Representative?

AspectIssue Resolution SpecialistCustomer Support Representative
CertificationsTypically none required, but certifications in customer service or technical support can be beneficialOften similar; certifications in customer service are common
Work EnvironmentUsually in technical or specialized support settings, handling complex issuesGeneral customer service, call centers, retail, or online support
Employer & IndustryTech companies, service providers, IT support firmsRetail, telecom, e-commerce, and service industries
Search & Comparison IntentFocus on resolving specific issues, technical or product-relatedHandling customer inquiries, general support

The Issue Resolution Specialist typically handles complex, technical, or specialized problems within a support environment, often requiring specific knowledge or certifications. In contrast, Customer Support Representatives provide general assistance to customers, addressing inquiries and basic issues. Both roles are vital in customer service but differ in complexity and focus.

What is an issue resolution specialist?

An issue resolution specialist is a professional who identifies, investigates, and resolves customer or client problems related to products or services. They often use communication skills, problem-solving techniques, and tools like customer relationship management (CRM) software to ensure issues are addressed efficiently and satisfactorily.

How does an Issue Resolution Specialist typically collaborate with other departments to resolve complex customer cases?

Issue Resolution Specialists often work closely with teams such as Customer Support, Product Development, and Quality Assurance to address customer concerns that require in-depth investigation or cross-functional expertise. They serve as the main point of contact, gathering relevant information and communicating updates between the customer and internal teams. Effective collaboration ensures that solutions are comprehensive and delivered in a timely manner. This role requires strong interpersonal skills and the ability to clearly document and escalate issues when necessary.

What are the key skills and qualifications needed to thrive as an Issue Resolution Specialist, and why are they important?

To thrive as an Issue Resolution Specialist, you need strong problem-solving abilities, attention to detail, and a background in customer service or a related field, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) systems, ticketing software, and case management tools is typically required. Exceptional communication, patience, and conflict resolution skills help you effectively address customer concerns and maintain positive relationships. These skills are critical for quickly resolving issues, ensuring customer satisfaction, and supporting organizational reputation.
More about Issue Resolution Specialist jobs
What job categories do people searching Issue Resolution Specialist jobs look for? The top searched job categories for Issue Resolution Specialist jobs are:
Issue Resolution Specialist jobs near you
Infographic showing various Issue Resolution Specialist job openings in the United States as of June 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.

Tax Resolution Specialist

Benaiah Consulting Group. LLC

Plano, TX • Remote

$110K - $135K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Remote | $80,000-$130,000 DOE | Full-Time

URGENT OPPORTUNITY - IMMEDIATE FILL

If you have been waiting for the right move, this is it - do not let this one pass you by.

Why This Role Is Different

Most tax resolution roles put you in a grind - high caseloads, little support, and a culture that treats overtime as the baseline. This one is different.

Our client is a high-growth, "Locally-Owned" SMB CPA and advisory firm that has posted 35-45% year-over-year growth for six consecutive years. They have built something genuinely rare: a firm where busy season stays under 45-50 hours per week, turnover runs below 8% in an industry averaging 18-22%, and the culture actually walks the walk on family and work-life balance.

They are growing fast and need a Tax Resolution Specialist who can hit the ground running and make an immediate impact.

About the Firm

This is a well-established CPA and advisory firm with a loyal and growing client base. Over the past six years, they have consistently grown 35-45% year over year while maintaining a culture that most firms only talk about:

• Turnover under 8% - roughly one-quarter of the industry average

• Busy season capped at under 50 hours per week for their professionals

• Family is a genuine priority, not a tagline

• 100% employer-paid benefits, 401(k), and unlimited PTO

• Compensation that has consistently been at or above market

People stay here. That does not happen by accident.

The Role

As the Tax Resolution Specialist, you will be the firm's dedicated expert for tax controversy, collections, and IRS and state resolution matters. This is a high-autonomy, high-impact role for someone who knows this space well and is ready to own it.

You will:

• Represent individual and business entity clients before the IRS and state taxing authorities

• Negotiate Offers in Compromise (OICs), installment agreements, and penalty abatements

• Handle voluntary disclosure matters at federal and state levels

• Analyze complex tax liabilities and develop tailored resolution strategies

• Advise clients on options, timelines, and risks with clarity and confidence

• Navigate CDP hearings, trust fund recovery matters, and collection due process procedures

• Collaborate with the firm's compliance and planning teams for holistic client service

• Stay current on IRS collections procedures, CSED rules, and evolving state requirements

What You Bring

Required:

• Active EA, CPA, or JD licensure - required for IRS representation

• 5-10+ years of experience in tax resolution, controversy, or collections

• Hands-on experience negotiating OICs and installment agreements

• Strong working knowledge of IRS collections process, IRM procedures, and CSED calculations

• Experience representing both individual (1040) and entity (1120/1065/etc.) clients

• Excellent written and verbal communication - you can clearly explain complex issues to stressed clients

• Self-directed and organized - you can manage a caseload remotely with minimal hand-holding

Preferred:

• Multi-state resolution and voluntary disclosure program experience

• Background in a CPA firm, tax advisory, or boutique resolution practice

• Familiarity with tax software platforms commonly used in CPA environments

Compensation and Benefits

• Base Salary: $80,000-$130,000, depending on experience and level

• Benefits: 100% employer-paid medical, dental, and vision

• Retirement: 401(k) plan

• Time Off: Unlimited PTO

• Location: Fully remote - work from anywhere in the United States

The Bottom Line

If you are a tax resolution professional who is tired of the chaos, the burnout, and firms that talk a good game but do not deliver - this is a different kind of opportunity. The growth is real. The culture is real. The benefits and compensation are competitive. And the need is urgent.

This is the move. Apply now.

To be considered, submit your resume and a brief note about your resolution experience. Qualified candidates will be contacted promptly.