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Account Resolution Specialist Jobs (NOW HIRING)

GPRS

Account Resolution Specialist

Toledo, OH · On-site

$14.25 - $19.75/hr

The Account Resolution Specialist is responsible for collecting payment on every open invoice that is 60+ days old. A Specialist works closely with Customers and our Field / Sales / Billing ...

TXP Environmental

Account Resolution Specialist

Houston, TX · On-site

$13.75 - $19/hr

Account Resolution Specialist Overview: This position is responsible for locating and notifying customers with delinquent accounts and attempting to secure payment or payment plans to bring their ...

Imperial PFS

Account Resolution Specialist

Jersey City, NJ · On-site

$58K - $77K/yr

Overview The Account Resolution Specialist is responsible for managing delinquent premium finance accounts and supporting the recovery of outstanding balances through internal efforts and external ...

Src

Account Resolution Specialist

Dallas, TX

$14.25 - $19.75/hr

Account Resolution Specialist Location: Dallas - Hospital Additional Posting Details: Monday - Friday 8:00 am - 4:30 pm Duties/Responsibilities * Review all assigned accounts to ensure that charges ...

Hearst

Account Resolution Specialist

Troy, MI

$13.75 - $19/hr

At MOTOR Information Systems, we're looking for an Account Resolution Specialist to play a critical role in protecting revenue and strengthening customer relationships. In this role, you'll connect ...

Palmetto Infusion

Account Resolution Specialist

Birmingham, AL · On-site

$12.50 - $17.25/hr

The Account Resolution Specialist is responsible for managing account receivables and reducing the number of aged accounts by resolving disputed and denied claims. The Account Resolution Specialist ...

Hearst Transportation

Account Resolution Specialist

Troy, MI · On-site

$13.75 - $19/hr

At MOTOR Information Systems, we're looking for an Account Resolution Specialist to play a critical role in protecting revenue and strengthening customer relationships. In this role, you'll connect ...

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Account Resolution Specialist information

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$12

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$24

How much do account resolution specialist jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for account resolution specialist in the United States is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What are Account Resolution Specialists?

Account Resolution Specialists are professionals who handle overdue accounts and work to resolve outstanding balances for organizations. They communicate with clients or customers to discuss payment options, negotiate settlements, and ensure that accounts are brought up to date. Their role often involves reviewing account histories, updating records, and collaborating with other departments to resolve disputes or billing issues. Effective Account Resolution Specialists possess strong communication, negotiation, and problem-solving skills to facilitate timely payments and maintain positive customer relationships.

What is an account specialist's salary?

The salary for an account resolution specialist typically ranges from $35,000 to $55,000 per year, depending on experience, location, and employer. Some roles may also include bonuses or commissions based on performance, and the position often requires strong communication and problem-solving skills.

What are some common challenges Account Resolution Specialists face when working with overdue accounts, and how can they effectively overcome them?

Account Resolution Specialists often encounter challenges such as unresponsive clients, high-stress negotiations, and complex account histories. To effectively overcome these issues, strong communication skills, empathy, and creative problem-solving are essential. Building rapport with clients, utilizing company resources, and collaborating with team members in collections or customer service can help achieve resolutions while maintaining positive client relationships. Continuous training and staying updated on regulations also support successful outcomes.

What does a resolution specialist do?

A resolution specialist handles customer or client disputes by investigating issues, negotiating solutions, and ensuring accounts are accurately adjusted or closed. They often use specialized software and require strong communication and problem-solving skills to resolve conflicts efficiently.

What job makes $10,000 a month without a degree?

An Account Resolution Specialist can potentially earn $10,000 or more per month through commissions, bonuses, or high-volume work, especially in roles involving debt collection, account management, or financial services. Success in such roles often depends on experience, skills, and performance rather than formal education, and they may require strong communication and negotiation abilities.

How can I make 2000 a week working from home?

An Account Resolution Specialist can potentially earn $2,000 weekly by handling high-volume client accounts, resolving billing or account issues efficiently, and working flexible hours. Achieving this income may require advanced skills, experience, and possibly working overtime or taking on multiple clients, depending on the company's pay structure and workload.

What are the key skills and qualifications needed to thrive as an Account Resolution Specialist, and why are they important?

To thrive as an Account Resolution Specialist, you need a solid understanding of billing processes, collections procedures, and basic accounting, often supported by a high school diploma or associate degree. Familiarity with customer relationship management (CRM) software, billing systems, and Microsoft Office is typically required. Strong negotiation, problem-solving, and communication skills help in resolving account discrepancies and maintaining positive client relationships. These abilities ensure accurate account management, timely debt recovery, and high customer satisfaction.

What is the difference between Account Resolution Specialist vs Collections Specialist?

AspectAccount Resolution SpecialistCollections Specialist
Primary FocusResolving account issues, disputes, and customer concerns to maintain account healthRecovering overdue payments and managing delinquent accounts
Required SkillsCustomer service, problem-solving, communicationNegotiation, persistence, debt recovery techniques
Work EnvironmentCustomer service centers, financial institutionsCollections agencies, banks, credit companies
CertificationsOften no formal certification required, but customer service or financial certifications helpfulCertifications like Certified Collections Professional (CCP) may be advantageous

While both roles involve financial interactions, an Account Resolution Specialist focuses on resolving account issues and disputes to retain customer accounts, whereas a Collections Specialist primarily concentrates on recovering overdue payments. The roles overlap in communication skills and financial knowledge, but their main objectives differ: retention versus recovery.

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Account Resolution Specialist jobs near you
Infographic showing various Account Resolution Specialist job openings in the United States as of June 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $37,020 per year, or $17.8 per hour.
Account Resolution Specialist

Account Resolution Specialist

Radford University

Radford, VA • On-site

$38K - $42K/yr

Full-time

Posted 8 days ago

Key responsibilities

  • Provide high-quality customer service related to student accounts.

  • Perform daily student account maintenance with oversight to collections and student refunds.

  • Perform accounting functions requiring knowledge of departmental operations.

Radford University rating

7.8

Company rating: 7.8 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

197th of 544 rated colleges and universities

Job description

Account Resolution Specialist
Job no: 55000516
Work type: Classified Staff
Location: Radford
Categories: Business / Accounting / Finance
Title: Account Resolution Specialist
Application Review Date: 7/6/2026
Campus Location: Radford City - Main Campus
Job Description
Reporting to the Account Resolution & Outreach Manager, the Account Resolution Specialist provides high-quality customer service and performs daily student account maintenance with oversight to collections, student refunds and other duties as required. Additionally, this position will also perform accounting functions that require a thorough knowledge of departmental operations.
Required Qualifications
  • Knowledge of bookkeeping/accounting principles and practices.
  • Ability to analyze fiscal transactions for conformity with procedures and regulations.
  • Knowledge of financial/accounting and standard Microsoft Office applications.
  • Ability to work effectively with a wide variety of people.
  • Ability to maintain composure in difficult situations.
  • Strong attention to detail.
  • Strong verbal/written communication skills.
  • Demonstrated organizational and prioritization skills, along with the ability to work within tight and often conflicting deadlines.
  • Must be flexible, show effective judgement, discretion, and have the ability to handle confidential financial matters.

Preferred Qualifications:
• Experience with Banner and Nelnet
• Student accounts, collection, or accounts receivable experience in a higher education workplace setting.
• Demonstrated ability to collaborate effectively with other departments and diverse stakeholders in a dynamic higher education environment.
• Education and training in accounting or a related field with an accounting certificate preferred or multiple years of applicable accounting/higher education experience.
Is this position Grant Funded: No
Is this position restricted: No
Is this position eligible for telework: No
Hours Per Week: 40
Months per Year: 12
Statement of Economic Interest Required: No
FLSA Status: Non-Exempt
Work Classification: Classified Staff
Normal Work Schedule: Monday-Friday 8:00am-5:00pm. Evenings and weekends as needed.
Employee Classification: Admin & Office Spec III
Department: Bursar
Salary: $38,000 to $42,000 (Commensurate with experience and qualifications)
Department Contact Name: Laura Edmiston
Department Contact Phone: 540-831-5417
Department Contact Email: ledmiston@radford.edu
Equal Opportunity Statement:
Radford University does not discriminate with regard to race, color, sex, sexual orientation, disability, age, veteran status, national origin, religion, or political affiliation in the administration of its educational programs, activities, admission or employment practices.
Clery Statement
In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, Radford University publishes an Annual Security and Fire Safety Report. The report includes the university's policies, procedures, and programs concerning safety and security, as well as three years' of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at Radford.edu/police. You may also request a paper copy of the report from the Radford University Police Department located at 810 East Main Street PO Box 6883, Radford, VA, 24142.
Reasonable Accommodation Statement
If you are an individual with a disability and desire accommodation in the application process please contact the hiring department.
Criminal Background Check Statement
Radford University is committed to ensuring a safe and secure environment for all employees, students, volunteers, and stakeholders. As part of our hiring and screening process, we conduct criminal background checks in compliance with Virginia Code § 19.2-389 and other applicable state and federal laws. Successful candidates will be required to have a criminal background check.
Advertised: 22 Jun 2026 Eastern Daylight Time
Applications close:
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