ZipRecruiter

Log In

1

Account Resolution Specialist Jobs (NOW HIRING)

VELOCITY CREDIT UNION

Account Resolution Specialist

Austin, TX · On-site

$14.25 - $19.75/hr

Account Resolution Specialist *This position is hybrid remote and will require work onsite at our north Austin, TX headquarters. We are looking for dynamic, extraordinary people with a passion for ...

Src

Account Resolution Specialist

Dallas, TX · On-site

$14.25 - $19.75/hr

Account Resolution Specialist Location: Dallas - Hospital Additional Posting Details: Monday - Friday 8:00 am - 4:30 pm Duties/Responsibilities * Review all assigned accounts to ensure that charges ...

GPRS

Account Resolution Specialist

Toledo, OH

$14.25 - $19.75/hr

The Account Resolution Specialist is responsible for collecting payment on every open invoice that is 60+ days old. A Specialist works closely with Customers and our Field / Sales / Billing ...

Imperial PFS

Account Resolution Specialist

Jersey City, NJ · On-site

$58K - $77K/yr

Overview The Account Resolution Specialist is responsible for managing delinquent premium finance accounts and supporting the recovery of outstanding balances through internal efforts and external ...

Hearst

Account Resolution Specialist

Troy, MI · On-site

$13.75 - $19/hr

At MOTOR Information Systems, we're looking for an Account Resolution Specialist to play a critical role in protecting revenue and strengthening customer relationships. In this role, you'll connect ...

Hearst Transportation

Account Resolution Specialist

Troy, MI · On-site

$13.75 - $19/hr

At MOTOR Information Systems, we're looking for an Account Resolution Specialist to play a critical role in protecting revenue and strengthening customer relationships. In this role, you'll connect ...

Palmetto Infusion

Account Resolution Specialist

Birmingham, AL · On-site

$12.50 - $17.25/hr

The Account Resolution Specialist is responsible for managing account receivables and reducing the number of aged accounts by resolving disputed and denied claims. The Account Resolution Specialist ...

Hearst

Account Resolution Specialist

Troy, MI

$13.75 - $19/hr

At MOTOR Information Systems, we're looking for an Account Resolution Specialist to play a critical role in protecting revenue and strengthening customer relationships. In this role, you'll connect ...

Hearst Newspapers

Account Resolution Specialist

Troy, MI

$13.75 - $19/hr

At MOTOR Information Systems, we're looking for an Account Resolution Specialist to play a critical role in protecting revenue and strengthening customer relationships. In this role, you'll connect ...

next page

Showing results 1-20

All JobsAccount Resolution Specialist Jobs

Account Resolution Specialist information

See salary details

$12

$17

$24

How much do account resolution specialist jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for account resolution specialist in the United States is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What are Account Resolution Specialists?

Account Resolution Specialists are professionals who handle overdue accounts and work to resolve outstanding balances for organizations. They communicate with clients or customers to discuss payment options, negotiate settlements, and ensure that accounts are brought up to date. Their role often involves reviewing account histories, updating records, and collaborating with other departments to resolve disputes or billing issues. Effective Account Resolution Specialists possess strong communication, negotiation, and problem-solving skills to facilitate timely payments and maintain positive customer relationships.

What are some common challenges Account Resolution Specialists face when working with overdue accounts, and how can they effectively overcome them?

Account Resolution Specialists often encounter challenges such as unresponsive clients, high-stress negotiations, and complex account histories. To effectively overcome these issues, strong communication skills, empathy, and creative problem-solving are essential. Building rapport with clients, utilizing company resources, and collaborating with team members in collections or customer service can help achieve resolutions while maintaining positive client relationships. Continuous training and staying updated on regulations also support successful outcomes.

What are the key skills and qualifications needed to thrive as an Account Resolution Specialist, and why are they important?

To thrive as an Account Resolution Specialist, you need a solid understanding of billing processes, collections procedures, and basic accounting, often supported by a high school diploma or associate degree. Familiarity with customer relationship management (CRM) software, billing systems, and Microsoft Office is typically required. Strong negotiation, problem-solving, and communication skills help in resolving account discrepancies and maintaining positive client relationships. These abilities ensure accurate account management, timely debt recovery, and high customer satisfaction.

What is the difference between Account Resolution Specialist vs Collections Specialist?

AspectAccount Resolution SpecialistCollections Specialist
Primary FocusResolving account issues, disputes, and customer concerns to maintain account healthRecovering overdue payments and managing delinquent accounts
Required SkillsCustomer service, problem-solving, communicationNegotiation, persistence, debt recovery techniques
Work EnvironmentCustomer service centers, financial institutionsCollections agencies, banks, credit companies
CertificationsOften no formal certification required, but customer service or financial certifications helpfulCertifications like Certified Collections Professional (CCP) may be advantageous

While both roles involve financial interactions, an Account Resolution Specialist focuses on resolving account issues and disputes to retain customer accounts, whereas a Collections Specialist primarily concentrates on recovering overdue payments. The roles overlap in communication skills and financial knowledge, but their main objectives differ: retention versus recovery.

More about Account Resolution Specialist jobs
What cities are hiring for Account Resolution Specialist jobs? Cities with the most Account Resolution Specialist job openings:
Who are the top companies hiring for Account Resolution Specialist jobs? The top employers for Account Resolution Specialist jobs are:
What states have the most Account Resolution Specialist jobs? States with the most job openings for Account Resolution Specialist jobs include:
What job categories do people searching Account Resolution Specialist jobs look for? The top searched job categories for Account Resolution Specialist jobs are:
What are popular job titles related to Account Resolution Specialist jobs? For Account Resolution Specialist jobs, the most frequently searched job titles are:
Account Resolution Specialist jobs near you
Infographic showing various Account Resolution Specialist job openings in the United States as of May 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $37,020 per year, or $17.8 per hour.
Account Resolution Specialist

Account Resolution Specialist

Elevate Patient Financial Solutions

Grand Rapids, MI • On-site

$18.47 - $23.91/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Elevate Patient Financial Solutions rating

8.4

Company rating: 8.4 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

Job description

Elevate Patient Financial Solutions has an exciting career opportunity available as an Account Resolution Specialist. This position will be hybrid, based in our Grand Rapids, MI office with some work from home opportunity. The Full Time schedule for this role will be 8 AM-5 PM, Monday-Friday. This is a hybrid position based in our Grand Rapids, MI office with some work from home opportunity.
Job Summary:
The Account Resolution Specialist is responsible for detailed, accurate and timely communications with ElevatePFS Patient Financial Solutions clients and Patient Service Representatives, with the goal of resolving patient accounts as quickly as possible. The Account Resolution Specialist is responsible for facilitating this resolution process with the appropriate parties.
Essential Duties and Responsibilities:
  • Learns client processes to maintain contact info and accurate up to date Artiva instructions.
  • Communicates best use of ElevatePFS Patient Financial Solutions tools and procedures to clients; and encourages and guides them through the daily work process of sharing of information.
  • Works internal requests received from the call center on active and inactive accounts.
  • Audits PSR work for accuracy of process and procedures, providing appropriate feedback.
  • Works emails received from both internal and external clients.
  • Work requests received from internal and external clients by an admin hold or task request
  • Takes system check calls as necessary from supervisors and patient service specialists for immediate resolution of a call.
  • Post adjustments found in a timely and accurate manner.
  • Works responses received from external client for requests we are unable to answer.
  • Assists in maintaining a positive team environment by providing positive feedback and assisting other representatives where needed.
  • Builds strong working relationships with internal and external customers.
  • Other duties as assigned.

Qualifications and Requirements:
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities.
  • Patient Service Representative Experience
  • Proven typing skills of a minimum of 37 wpm
  • Professional, accurate, clear, and concise verbal and written communications
  • Detailed and thorough
  • Positive and encouraging attitude
  • Resolution driven in timely manner
  • Remote and Hybrid positions require a home internet connection that meets the company's upload and download speed criteria.

Benefits:
ElevatePFS believes in making a positive impact not only within our industry but also with our employees -the organization's greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.
  • Medical, Dental & Vision Insurance
  • 401K (100% match for the first 3% & 50% match for the next 2%)
  • 15 days of PTO
  • 7 paid Holidays
  • 2 Floating holidays
  • 1 Elevate Day (floating holiday)
  • Pet Insurance
  • Employee referral bonus program
  • Teamwork: We believe in teamwork and having fun together
  • Career Growth: Gain great experience to promote to higher roles

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage.
The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
ElevatePFS is an Equal Opportunity Employer
Pay Range: $18.47 - $23.91 per hour

What Elevate Patient Financial Solutions employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply