ZipRecruiter

Log In

1

Account Resolution Specialist Jobs (NOW HIRING)

VELOCITY CREDIT UNION

Account Resolution Specialist

Austin, TX · On-site

$14.25 - $19.75/hr

Account Resolution Specialist *This position is hybrid remote and will require work onsite at our north Austin, TX headquarters. We are looking for dynamic, extraordinary people with a passion for ...

VELOCITY CREDIT UNION

Account Resolution Specialist

Austin, TX · On-site

$14.25 - $19.75/hr

Account Resolution Specialist *This position is hybrid remote and will require work onsite at our north Austin, TX headquarters. We are looking for dynamic, extraordinary people with a passion for ...

Src

Account Resolution Specialist

Dallas, TX

$14.25 - $19.75/hr

Account Resolution Specialist Location: Dallas - Hospital Additional Posting Details: Monday - Friday 8:00 am - 4:30 pm Duties/Responsibilities * Review all assigned accounts to ensure that charges ...

Imperial PFS

Account Resolution Specialist

Jersey City, NJ · On-site

$58K - $77K/yr

Overview The Account Resolution Specialist is responsible for managing delinquent premium finance accounts and supporting the recovery of outstanding balances through internal efforts and external ...

Hearst Newspapers

Account Resolution Specialist

Troy, MI · On-site

$13.75 - $19/hr

At MOTOR Information Systems, we're looking for an Account Resolution Specialist to play a critical role in protecting revenue and strengthening customer relationships. In this role, you'll connect ...

Hearst Newspapers

Account Resolution Specialist

Troy, MI

$13.75 - $19/hr

At MOTOR Information Systems, we're looking for an Account Resolution Specialist to play a critical role in protecting revenue and strengthening customer relationships. In this role, you'll connect ...

Palmetto Infusion

Account Resolution Specialist

Birmingham, AL · On-site

$12.50 - $17.25/hr

The Account Resolution Specialist is responsible for managing account receivables and reducing the number of aged accounts by resolving disputed and denied claims. The Account Resolution Specialist ...

Hearst Newspapers

Account Resolution Specialist

Troy, MI

$13.75 - $19/hr

At MOTOR Information Systems, we're looking for an Account Resolution Specialist to play a critical role in protecting revenue and strengthening customer relationships. In this role, you'll connect ...

Hearst

Account Resolution Specialist

Troy, MI

$13.75 - $19/hr

At MOTOR Information Systems, we're looking for an Account Resolution Specialist to play a critical role in protecting revenue and strengthening customer relationships. In this role, you'll connect ...

Hearst

Account Resolution Specialist

Troy, MI

$13.75 - $19/hr

At MOTOR Information Systems, we're looking for an Account Resolution Specialist to play a critical role in protecting revenue and strengthening customer relationships. In this role, you'll connect ...

Hearst

Account Resolution Specialist

Troy, MI

$13.75 - $19/hr

At MOTOR Information Systems, we're looking for an Account Resolution Specialist to play a critical role in protecting revenue and strengthening customer relationships. In this role, you'll connect ...

Hearst Television

Account Resolution Specialist

Troy, MI · On-site

$13.75 - $19/hr

At MOTOR Information Systems, we're looking for an Account Resolution Specialist to play a critical role in protecting revenue and strengthening customer relationships. In this role, you'll connect ...

next page

Showing results 1-20

All JobsAccount Resolution Specialist Jobs

Account Resolution Specialist information

See salary details

$12

$17

$24

How much do account resolution specialist jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for account resolution specialist in the United States is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What is an account resolution specialist?

Account Resolution Specialists are professionals who handle overdue accounts and work to resolve outstanding balances for organizations. They communicate with clients or customers to discuss payment options, negotiate settlements, and ensure that accounts are brought up to date. Their role often involves reviewing account histories, updating records, and collaborating with other departments to resolve disputes or billing issues. Effective Account Resolution Specialists possess strong communication, negotiation, and problem-solving skills to facilitate timely payments and maintain positive customer relationships.

What are some common challenges account resolution specialists face when working with overdue accounts, and how can they effectively overcome them?

Account Resolution Specialists often encounter challenges such as unresponsive clients, high-stress negotiations, and complex account histories. To effectively overcome these issues, strong communication skills, empathy, and creative problem-solving are essential. Building rapport with clients, utilizing company resources, and collaborating with team members in collections or customer service can help achieve resolutions while maintaining positive client relationships. Continuous training and staying updated on regulations also support successful outcomes.

What are the key skills and qualifications needed to thrive as an account resolution specialist?

To thrive as an Account Resolution Specialist, you need a solid understanding of billing processes, collections procedures, and basic accounting, often supported by a high school diploma or associate degree. Familiarity with customer relationship management (CRM) software, billing systems, and Microsoft Office is typically required. Strong negotiation, problem-solving, and communication skills help in resolving account discrepancies and maintaining positive client relationships. These abilities ensure accurate account management, timely debt recovery, and high customer satisfaction.

What is the difference between Account Resolution Specialist vs Collections Specialist?

AspectAccount Resolution SpecialistCollections Specialist
Primary FocusResolving account issues, disputes, and customer concerns to maintain account healthRecovering overdue payments and managing delinquent accounts
Required SkillsCustomer service, problem-solving, communicationNegotiation, persistence, debt recovery techniques
Work EnvironmentCustomer service centers, financial institutionsCollections agencies, banks, credit companies
CertificationsOften no formal certification required, but customer service or financial certifications helpfulCertifications like Certified Collections Professional (CCP) may be advantageous

While both roles involve financial interactions, an Account Resolution Specialist focuses on resolving account issues and disputes to retain customer accounts, whereas a Collections Specialist primarily concentrates on recovering overdue payments. The roles overlap in communication skills and financial knowledge, but their main objectives differ: retention versus recovery.

More about Account Resolution Specialist jobs
What cities are hiring for Account Resolution Specialist jobs? Cities with the most Account Resolution Specialist job openings:
Who are the top companies hiring for Account Resolution Specialist jobs? The top employers for Account Resolution Specialist jobs are:
What states have the most Account Resolution Specialist jobs? States with the most job openings for Account Resolution Specialist jobs include:
What job categories do people searching Account Resolution Specialist jobs look for? The top searched job categories for Account Resolution Specialist jobs are:
What are popular job titles related to Account Resolution Specialist jobs? For Account Resolution Specialist jobs, the most frequently searched job titles are:
Account Resolution Specialist jobs near you
Infographic showing various Account Resolution Specialist job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 9% Part Time, and 4% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $37,020 per year, or $17.8 per hour.

Account Resolution Specialist

Winterset Law Group

Powell, OH • On-site

$11 - $20/hr

Part-time

Posted 14 days ago

Job description

Account Resolution Specialist


Winterset Law Group – Powell, Ohio


About Us

Winterset Law Group is a growing law firm representing government agencies and institutional clients throughout Ohio. We pride ourselves on professionalism, integrity, and treating every person with respect. We are seeking an Account Resolution Specialist who enjoys working with people, solving problems, and helping individuals find realistic solutions.

This is not a high-pressure sales position or a traditional call center environment. We are looking for someone who communicates with confidence, builds trust quickly, and enjoys helping people resolve financial obligations.


What You Will Do

  • Speak with individuals by phone regarding outstanding accounts.
  • Listen carefully to each person's situation and identify practical solutions.
  • Negotiate payment arrangements within established guidelines.
  • Build rapport while maintaining professionalism and empathy.
  • Accurately document conversations and account activity.
  • Follow up with clients to help them stay on track with payment commitments.
  • Work closely with team members to achieve individual and firm goals.

What We Are Looking For

  • Excellent communication and interpersonal skills.
  • Someone who genuinely enjoys talking with people.
  • Confident asking for commitments and guiding conversations toward resolution.
  • Professional, dependable, and organized.
  • Strong attention to detail.
  • Comfortable using computers and learning new software.
  • Prior experience in collections, banking, customer relations, financial services, insurance, legal support, or negotiations is helpful but not required.

What Makes Someone Successful

The best people in this position are:

  • Personable and easy to talk to.
  • Calm under pressure.
  • Self-motivated and goal-oriented.
  • Positive, coachable, and eager to improve.

Compensation & Benefits

  • Competitive hourly pay based on experience.
  • Performance-based bonus opportunities.
  • Supportive team environment with opportunities for growth.

If you enjoy helping people, communicating with confidence, and finding solutions that benefit everyone involved, we would love to hear from you.

Company Description

Winterset Law Group is a debt collection law firm and Special Counsel to the Ohio Attorney General’s Office, Collections Enforcement Section. Our firm focuses on professional and responsible resolution of state obligations while maintaining strict compliance with applicable laws.