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Credit Resolution Representative Jobs (NOW HIRING)

Canvas

Card Dispute Representative

Lone Tree, CO · On-site

$22.49 - $28.11/hr

We're Canvas Credit Union We're passionate about transforming financial services. Our members ... Act as a liaison with Card Processor vendors regarding Card Dispute resolution and chargebacks.

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Credit Resolution Representative information

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How much do credit resolution representative jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for credit resolution representative in the United States is $22.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $22.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Credit Resolution Representative, and why are they important?

To thrive as a Credit Resolution Representative, strong analytical abilities, attention to detail, and a solid understanding of credit and collections processes are essential, typically supported by a high school diploma or equivalent. Familiarity with CRM software, collections databases, and financial management systems is highly valuable. Excellent negotiation, problem-solving, and interpersonal communication skills help build rapport with clients and resolve disputes effectively. These skills are crucial for minimizing financial risk to the organization while maintaining positive customer relationships.

What are the most common challenges faced by Credit Resolution Representatives, and how can they be addressed?

Credit Resolution Representatives often encounter challenges such as dealing with difficult conversations, understanding complex account histories, and navigating regulatory compliance. To address these, many employers provide comprehensive training in negotiation techniques, customer communication, and relevant financial regulations. Building strong organizational and problem-solving skills is also essential, as is collaborating closely with team members and supervisors to resolve unique account issues. Embracing a solution-oriented mindset and using available resources can help representatives succeed in this dynamic environment.

What does a Credit Resolution Representative do?

A Credit Resolution Representative is responsible for managing and resolving overdue or disputed accounts for a company. Their main tasks include contacting customers to discuss outstanding debts, negotiating payment arrangements, and ensuring compliance with company policies and legal regulations. They also investigate billing discrepancies, update account records, and work closely with other departments to resolve issues. Strong communication and problem-solving skills are essential for this role.

What is the difference between Credit Resolution Representative vs Collections Specialist?

AspectCredit Resolution RepresentativeCollections Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer customer service or finance experienceHigh school diploma or equivalent; experience in collections or customer service often preferred
Work EnvironmentOffice setting, interacting with customers to resolve credit issuesOffice or call center, focusing on recovering overdue payments from customers
Industry UsageFinancial services, banking, credit companiesDebt collection agencies, financial institutions, credit card companies

Both roles involve customer interaction and financial knowledge, but Credit Resolution Representatives focus on resolving credit issues proactively, while Collections Specialists concentrate on recovering overdue payments. Understanding these differences helps job seekers identify the right career path in the credit and collections industry.

What cities are hiring for Credit Resolution Representative jobs? Cities with the most Credit Resolution Representative job openings:
What are popular job titles related to Credit Resolution Representative jobs? For Credit Resolution Representative jobs, the most frequently searched job titles are:
Credit Resolution Representative jobs near you
Infographic showing various Credit Resolution Representative job openings in the United States as of June 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 71% Physical, 1% Hybrid, and 28% Remote job distribution, with an average salary of $46,823 per year, or $22.5 per hour.
Credit Balance Resolution Specialist

Credit Balance Resolution Specialist

South Texas Radiology Group, P.A.

San Antonio, TX

Full-time

Re-posted 25 days ago

Job description

Job Title: Credit Balance Resolution Specialist
Department: Patient Account Services
Location: San Antonio, TX (on site)
Reports To: Senior Manager, Patient Account Services
FLSA Status: Non-exempt
Summary of Position:
The Credit Balance Resolution Specialist is responsible for evaluating all accounts with credit balances and performing processes needed to resolve them.
Job Responsibilities:
  • Employee must adhere to STRG Policies and Procedures at all times
  • Evaluate accounts with credit balances and perform processes needed to resolve them, including researching if the balance is actually owed and who it is owed to
  • Evaluate refund requests from various payors and determine proper action
  • Transfer payments
  • Work Task Management Queues in Groupcast ensuring that records are worked within five days of original entry date
  • Work refund requests (manuals) as assigned within seven days of receipt
  • Demonstrate complete knowledge of computer system with regard to refund menu
  • Take other steps to move account balances to resolution (e.g. set to bill to patient)
  • Maintain confidentiality of patient protected health information (PHI) as mandated by STRG procedures and HIPAA Privacy, Security, amp; HITECH regulations
  • Track and record credit balance resolution production in time analysis
  • Perform other tasks as directed
  • Maintain strict confidentiality of patient protected health information (PHI) as mandated by STRG procedures and HIPAA Privacy, Security, and HITECH regulations
  • Perform other duties as required
  • Counting Production:
  • Auto refunds: Count each charge that has a credit balance that is resolved as the result of the work being done. The following tasks are included in the time required to resolve a charge: checking for other related accounts; checking for small balance write-offs; letter to patient or insurance regarding the refund; completing the Payment Processing error log; entering refund info into the BCBS ERM; verifying allowed; verifying MPPR or MSR; adjustment to other charges/ accounts; checking for open charges on the account; completing the Credit Balance Worksheet
  • Manual refunds: Most charges for which a refund request is received will not show a credit balance. When working refund requests, count as a charge worked any charge that is reviewed, for which an adjustment or transfer is requested, or which is being error corrected to another insurance payor. The following tasks are included in the time required to resolve a charge: Pull required documents; review EOBS; calculate MPPR or MSR; review for SB418; complete document for request EC; complete credit balance worksheet; check fee schedules; check for open charges on account; complete credit balance worksheet
Supervisory Responsibilities:
None
Experience / Skill Requirements:
One to two years’ general office experience. Medical insurance or AR experience is a plus.
Education:
High School diploma or GED
Attendance / Work Schedule:
Maintaining and satisfying minimum attendance requirements is an essential function of this position, including working all full-time regular hours as established for this position and scheduled or emergency overtime. Full-time regular hours are defined as Monday through Friday, with after-hours or weekends as required. All employees in this job classification are required to satisfy this requirement. This job classification does not include "light duty" work or allow unpredictable or unrestricted absences.

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