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Credit Resolution Representative Jobs (NOW HIRING)

hsfcu

Credit Resolution Professional

Honolulu, HI · On-site

$43K - $60K/yr

Together with the Credit Resolution team, you will represent our values of Always Right By You as a primary driver of the credit union's public image. Minimum Qualifications * This is an entry level ...

Macy's

Third Party Credit Representative

Mason, OH · On-site

$16.50 - $25.22/hr

Job Overview The Third-Party Credit Representative audits keyed payment transactions performed in stores to ensure they are processed consistently and comply with policies and procedures. They manage ...

Macy's

Third Party Credit Representative

Mason, OH · Hybrid

$16.50 - $25.22/hr

Job Overview The Third-Party Credit Representative audits keyed payment transactions performed in stores to ensure they are processed consistently and comply with policies and procedures. They manage ...

ECU Health

shareInfoText

Greenville, NC · On-site

... representatives, attorneys, employers, and ECU Health employees) to facilitate the prompt resolution of credit balances or requests for refunds. This involves researching insurance benefits ...

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Credit Resolution Representative information

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How much do credit resolution representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for credit resolution representative in the United States is $22.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $22.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Credit Resolution Representative, and why are they important?

To thrive as a Credit Resolution Representative, strong analytical abilities, attention to detail, and a solid understanding of credit and collections processes are essential, typically supported by a high school diploma or equivalent. Familiarity with CRM software, collections databases, and financial management systems is highly valuable. Excellent negotiation, problem-solving, and interpersonal communication skills help build rapport with clients and resolve disputes effectively. These skills are crucial for minimizing financial risk to the organization while maintaining positive customer relationships.

What are the most common challenges faced by Credit Resolution Representatives, and how can they be addressed?

Credit Resolution Representatives often encounter challenges such as dealing with difficult conversations, understanding complex account histories, and navigating regulatory compliance. To address these, many employers provide comprehensive training in negotiation techniques, customer communication, and relevant financial regulations. Building strong organizational and problem-solving skills is also essential, as is collaborating closely with team members and supervisors to resolve unique account issues. Embracing a solution-oriented mindset and using available resources can help representatives succeed in this dynamic environment.

What does a Credit Resolution Representative do?

A Credit Resolution Representative is responsible for managing and resolving overdue or disputed accounts for a company. Their main tasks include contacting customers to discuss outstanding debts, negotiating payment arrangements, and ensuring compliance with company policies and legal regulations. They also investigate billing discrepancies, update account records, and work closely with other departments to resolve issues. Strong communication and problem-solving skills are essential for this role.

What is the difference between Credit Resolution Representative vs Collections Specialist?

AspectCredit Resolution RepresentativeCollections Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer customer service or finance experienceHigh school diploma or equivalent; experience in collections or customer service often preferred
Work EnvironmentOffice setting, interacting with customers to resolve credit issuesOffice or call center, focusing on recovering overdue payments from customers
Industry UsageFinancial services, banking, credit companiesDebt collection agencies, financial institutions, credit card companies

Both roles involve customer interaction and financial knowledge, but Credit Resolution Representatives focus on resolving credit issues proactively, while Collections Specialists concentrate on recovering overdue payments. Understanding these differences helps job seekers identify the right career path in the credit and collections industry.

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What cities are hiring for Credit Resolution Representative jobs? Cities with the most Credit Resolution Representative job openings:
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Credit Resolution Representative jobs near you
Infographic showing various Credit Resolution Representative job openings in the United States as of June 2026, with employment types broken down into 77% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $46,823 per year, or $22.5 per hour.

Credit Resolution Professional

Hawaii State Federal Credit Union

Honolulu, HI • On-site

$43K - $60K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 26 days ago

Job description

Position Summary
As a Credit Resolution Professional, you are a primary point of contact for members to assist them should their account become delinquent. Responsible for performing collection activities, you will utilize independence and accuracy in reviewing delinquent accounts, communicating with credit union members. You will partner closely with our valuable members to assist in curing loan defaults. Together with the Credit Resolution team, you will represent our values of Always Right By You as a primary driver of the credit union's public image.
Minimum Qualifications
  • This is an entry level position with no prior collections experience required.
  • Excellent communication, telephone or public relations skills.
  • Ability to work well independently.
  • Accuracy and thoroughness in work.

Preferred Qualifications
  • 0-2 years of related experience in collections or the equivalent.
  • Thorough knowledge of collection procedures, skip-tracing, and related laws and regulations.
  • Familiar with loan contracts and security agreements.
  • Ability to manage projects.
  • Ability to work well under pressure.

Salary Range
  • Minimum - $43,316
  • Maximum - $60,642

Overview:
Find your happy place. Hawaii State Federal Credit Union is more than a bank, and not just another credit union. We're a place where "Always Right By You" isn't just a tagline to those we serve, but a promise to our employees, who enjoy generous benefits, opportunities for career advancement and a healthy work-life balance. As an employee, you will be part of a team that values trust, encouragement, and the holistic experience of working together. HSFCU offers a dynamic and supportive work environment where employees can enjoy competitive compensation and one of the best benefits packages in the business.
Benefits:
  • Competitive Compensation: HSFCU offers competitive pay, merit increases, and incentives.
  • Health Coverage: We've got you covered: full-time employees receive 100% coverage for medical and dental premiums, plus 50% towards covering your family members. Pre-tax deductions for your Flexible Spending Plan can be added on as early as 6 months in.
  • Paid Time Off: Enjoy 13 paid holidays each year, plus Election Day and up to 2 full days off for Community Service. Your hard work is rewarded with an increase in PTO accrual with every year you're employed.
  • Retirement Savings: Contribute to a 401(k) plan with up to 10% employer contributions including a 6% match and profit sharing after your first year.
  • Transportation Subsidy: We make your daily commute stress-free. Receive 100% bus pass reimbursement or up to $100 subsidy towards parking and Pre-Tax deductions.
  • Health & Wellness: Access to wellness fairs, flu shot clinics, and on-site fitness centers.
  • Additional Benefits: Flexible spending plans, credit union discounts, life, accident, and disability insurance.
  • Growth Opportunities: HSFCU invests in employee development through in-person and online training programs, workshops, career development assistance, and tuition assistance. Employees are encouraged to further their education and unlock new opportunities.
  • Work Environment: HSFCU's modern headquarters prioritize a balance between wellness and productivity, offering a variety of amenities. The culture is inclusive, with a focus on teamwork and community, often described as an 'ohana' or family atmosphere.
  • Employee Testimonials: Employees appreciate the supportive environment where everyone's voice is heard and valued. The credit union has been recognized as one of Hawaii's best places to work for over 15 years.

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