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Credit Resolution Representative Jobs in Atlanta, GA

Sales Support Representative

Duluth, GA · On-site

$17.50 - $24/hr

Processes freight claims and work with freight companies to ensure resolution. * Submits corrected ... Creates credit memos for pricing discrepancy. * Issues return goods authorization to the customer ...

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Credit Resolution Representative information

See Atlanta, GA salary details

$13

$21

$29

How much do credit resolution representative jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for credit resolution representative in Atlanta, GA is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $21.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Credit Resolution Representative, and why are they important?

To thrive as a Credit Resolution Representative, strong analytical abilities, attention to detail, and a solid understanding of credit and collections processes are essential, typically supported by a high school diploma or equivalent. Familiarity with CRM software, collections databases, and financial management systems is highly valuable. Excellent negotiation, problem-solving, and interpersonal communication skills help build rapport with clients and resolve disputes effectively. These skills are crucial for minimizing financial risk to the organization while maintaining positive customer relationships.

What are the most common challenges faced by Credit Resolution Representatives, and how can they be addressed?

Credit Resolution Representatives often encounter challenges such as dealing with difficult conversations, understanding complex account histories, and navigating regulatory compliance. To address these, many employers provide comprehensive training in negotiation techniques, customer communication, and relevant financial regulations. Building strong organizational and problem-solving skills is also essential, as is collaborating closely with team members and supervisors to resolve unique account issues. Embracing a solution-oriented mindset and using available resources can help representatives succeed in this dynamic environment.

What does a Credit Resolution Representative do?

A Credit Resolution Representative is responsible for managing and resolving overdue or disputed accounts for a company. Their main tasks include contacting customers to discuss outstanding debts, negotiating payment arrangements, and ensuring compliance with company policies and legal regulations. They also investigate billing discrepancies, update account records, and work closely with other departments to resolve issues. Strong communication and problem-solving skills are essential for this role.

What is the difference between Credit Resolution Representative vs Collections Specialist?

AspectCredit Resolution RepresentativeCollections Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer customer service or finance experienceHigh school diploma or equivalent; experience in collections or customer service often preferred
Work EnvironmentOffice setting, interacting with customers to resolve credit issuesOffice or call center, focusing on recovering overdue payments from customers
Industry UsageFinancial services, banking, credit companiesDebt collection agencies, financial institutions, credit card companies

Both roles involve customer interaction and financial knowledge, but Credit Resolution Representatives focus on resolving credit issues proactively, while Collections Specialists concentrate on recovering overdue payments. Understanding these differences helps job seekers identify the right career path in the credit and collections industry.

Infographic showing various Credit Resolution Representative job openings in Atlanta, GA as of June 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 71% Physical, 1% Hybrid, and 28% Remote job distribution, with an average salary of $45,028 per year, or $21.6 per hour.
Special Assets Senior Portfolio Manager - Leveraged and Corporate Finance

Special Assets Senior Portfolio Manager - Leveraged and Corporate Finance

Truist

Atlanta, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago


Truist rating

7.9

Company rating: 7.9 out of 10

Based on 117 frontline employees who took The Breakroom Quiz

78th of 170 rated banks


Job description

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

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If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)Please review the following job description:Responsible for underwriting all credit requests, including new requests as well as credit decisioning within some portfolios. Accountable for recommending credit structures with respect to quality and profitability within assigned geographies. Fundamental duties include ensuring that the risk philosophy, risk appetite, and lending strategies are adhered to while maintaining a high level of client responsiveness. Analyze financial statements and navigate a wide variety of financial structures, credit scenarios. Ensure commercial lending activities are executed according to Truist's policies and procedures. Builds effective relationships with Risk Management and client managers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Independently manage a classified loan portfolio involving complex credit structures, including syndicated corporate, leveraged finance, and middlemarket exposures, with elevated risk profiles.
  • Develop, interpret, and challenge advanced analytical financial models-including financial projections, discounted cash flow analysis, enterprise valuation, and analysis of historical and projected cash flows-to support credit decisioning, restructuring strategies, and downside risk assessment.
  • Serve as a primary point of coordination and analysis for complex credit situations by actively engaging with internal stakeholders and external restructuring professionals, including legal counsel, financial advisors, investment bankers, and other vendors involved in credit resolution and workout activities.
  • Assign, support, and document risk grades for assigned exposures in strict accordance with Bank policy, regulatory guidance, and supervisory expectations, ensuring accuracy, defensibility, and audit readiness.
  • Prepare and maintain required reporting related to impairment analysis, accrual status justification, criticized loan asset reporting, and other regulatory or management reporting, with a focus on precision, timeliness, and regulatory compliance.
  • Support the commercial lending process through underwriting, policy knowledge, credit structuring, and risk assessment in credit request packages in large and complex segments within wholesale lending or specialty lines of businesses. Ensure packages are complete, accurate and thoroughly documented
  • Analyze and/or recommend adjustments to financial statement spreads
  • Interact with client, verbally and in writing, on pending loan requests or portfolio management actions
  • Understand and articulate all Truist Wholesale Credit policies, procedures and processes. Recommend credit within the Bank's risk appetite, and document when and why exceptions are appropriate. May require specialized underwriting skills for Commercial and Industrial, Commercial Real Estate, SBA lending, and other product offerings
  • Exercise prudent credit judgment through individual loan authority, if applicable
  • Engage in the development of teammates by coaching/mentoring, this includes underwriting, policy, credit structuring, risk identification, and utilization of lending authority
  • Effectively manage a team of Portfolio Managers, if applicable
  • Keep abreast of changing business and economic developments which impact the loan portfolio, its profitability, risk management and banking in general
  • Position may require occasional overnight travel

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor's degree, or equivalent education and related training
  • Ten+ years of experience in commercial lending and/or credit experience
  • Comprehensive commercial lending, underwriting, and regulatory knowledge
  • Demonstrated effective problem solving skills
  • Understanding of financial and cost accounting principles
  • Strong interpersonal, written, and communication
  • Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Preferred Qualifications:

  • Master's degree in Finance, Accounting, Economics, Business or equivalent financial industry training
  • RMA - Credit Risk Certification
  • Demonstrated proficiency in commercial lending systems

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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About Truist

Sourced by ZipRecruiter

Truist is combining distinctive personal service with investments in innovation to create transformational client experiences. We believe the unique blend of human touch and innovative technology will set us apart, instill confidence, and build deeper levels of trust with our clients

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

2019