... in credit resolution and workout activities. * Assign, support, and document risk grades for ... The requirements listed below are representative of the knowledge, skill and/or ability required.
... in credit resolution and workout activities. * Assign, support, and document risk grades for ... The requirements listed below are representative of the knowledge, skill and/or ability required.
... in credit resolution and workout activities. * Assign, support, and document risk grades for ... The requirements listed below are representative of the knowledge, skill and/or ability required.
... in credit resolution and workout activities. * Assign, support, and document risk grades for ... The requirements listed below are representative of the knowledge, skill and/or ability required.
Member Service Representative II
Decatur, GA · On-site
$18.98 - $23.73/hr
... credit unions digital channels. * Completes a variety of service requests, clerical duties, and research associated with the resolution of member inquiries and concerns. * Facilitates the ability for ...
Quick apply
Member Service Representative II
Decatur, GA · On-site
$18.98 - $23.73/hr
... credit unions digital channels. * Completes a variety of service requests, clerical duties, and research associated with the resolution of member inquiries and concerns. * Facilitates the ability for ...
Seeking 2+ years' experience with a credit union, bank, or related financial institution performing ... Facilitates the ability for the member to speak with internal business partners for resolution of ...
New
Quick apply
Seeking 2+ years' experience with a credit union, bank, or related financial institution performing ... Facilitates the ability for the member to speak with internal business partners for resolution of ...
New
Member Service Representative II - Contact Center Rep
Atlanta, GA · On-site
$18.98 - $23.73/hr
... credit unions digital channels. * Completes a variety of service requests, clerical duties, and research associated with the resolution of member inquiries and concerns. * Facilitates the ability for ...
Quick apply
Member Service Representative II - Contact Center Rep
Atlanta, GA · On-site
$18.98 - $23.73/hr
... credit unions digital channels. * Completes a variety of service requests, clerical duties, and research associated with the resolution of member inquiries and concerns. * Facilitates the ability for ...
Member Service Representative II
Atlanta, GA · On-site
$18.98 - $23.73/hr
Bring your credit union or bank transaction experience, account‑opening knowledge, and ... Facilitates the ability for the member to speak with internal business partners for resolution of ...
Quick apply
Member Service Representative II
Atlanta, GA · On-site
$18.98 - $23.73/hr
Bring your credit union or bank transaction experience, account‑opening knowledge, and ... Facilitates the ability for the member to speak with internal business partners for resolution of ...
Member Service Representative II
Atlanta, GA · On-site
$18.98 - $23.73/hr
... credit unions digital channels. * Completes a variety of service requests, clerical duties, and research associated with the resolution of member inquiries and concerns. * Facilitates the ability for ...
Quick apply
Member Service Representative II
Atlanta, GA · On-site
$18.98 - $23.73/hr
... credit unions digital channels. * Completes a variety of service requests, clerical duties, and research associated with the resolution of member inquiries and concerns. * Facilitates the ability for ...
Member Service Representative II
Atlanta, GA · On-site
$18.98 - $23.73/hr
... credit unions digital channels. * Completes a variety of service requests, clerical duties, and research associated with the resolution of member inquiries and concerns. * Facilitates the ability for ...
Quick apply
Member Service Representative II
Atlanta, GA · On-site
$18.98 - $23.73/hr
... credit unions digital channels. * Completes a variety of service requests, clerical duties, and research associated with the resolution of member inquiries and concerns. * Facilitates the ability for ...
Member Service Representative SR - Floater position
Atlanta, GA · On-site
$21.10 - $26.37/hr
... credit unions digital channels. * Completes a variety of service requests, clerical duties, and research associated with the resolution of member inquiries and concerns. * Facilitates the ability for ...
Quick apply
Member Service Representative SR - Floater position
Atlanta, GA · On-site
$21.10 - $26.37/hr
... credit unions digital channels. * Completes a variety of service requests, clerical duties, and research associated with the resolution of member inquiries and concerns. * Facilitates the ability for ...
... resolution. The representative also collaborates with internal departments to ensure customer ... Monitor customer credit terms and provide updates on order status, delivery dates, and freight ...
... resolution. The representative also collaborates with internal departments to ensure customer ... Monitor customer credit terms and provide updates on order status, delivery dates, and freight ...
Business Relationship Specialist - Service Business Customers
Atlanta, GA · On-site
$18.98 - $23.73/hr
... Service Rep to business or commercial customers of a credit union, bank, or related financial ... Take initiative for appropriate internal interactions for resolution of member issues and assume ...
Quick apply
Business Relationship Specialist - Service Business Customers
Atlanta, GA · On-site
$18.98 - $23.73/hr
... Service Rep to business or commercial customers of a credit union, bank, or related financial ... Take initiative for appropriate internal interactions for resolution of member issues and assume ...
Customer Service Representative
Flowery Branch, GA · On-site
$20/hr
... resolution. The representative also collaborates with internal departments to ensure customer ... Monitor customer credit terms and provide updates on order status, delivery dates, and freight ...
Quick apply
Customer Service Representative
Flowery Branch, GA · On-site
$20/hr
... resolution. The representative also collaborates with internal departments to ensure customer ... Monitor customer credit terms and provide updates on order status, delivery dates, and freight ...
Sales Support Representative
Duluth, GA · On-site
$17.50 - $24/hr
Processes freight claims and work with freight companies to ensure resolution. * Submits corrected ... Creates credit memos for pricing discrepancy. * Issues return goods authorization to the customer ...
Sales Support Representative
Duluth, GA · On-site
$17.50 - $24/hr
Processes freight claims and work with freight companies to ensure resolution. * Submits corrected ... Creates credit memos for pricing discrepancy. * Issues return goods authorization to the customer ...
Customer Service Representative
Atlanta, GA · On-site
$15.50 - $21/hr
Process customer credit applications, assist with financing arrangements, and maintain accurate ... Customer Issue Resolution: Address customer inquiries and concerns professionally, escalating ...
Customer Service Representative
Atlanta, GA · On-site
$15.50 - $21/hr
Process customer credit applications, assist with financing arrangements, and maintain accurate ... Customer Issue Resolution: Address customer inquiries and concerns professionally, escalating ...
Customer Service Representative
Kennesaw, GA · On-site
$14.75 - $20/hr
Process customer credit applications, assist with financing arrangements, and maintain accurate ... Customer Issue Resolution: Address customer inquiries and concerns professionally, escalating ...
Customer Service Representative
Kennesaw, GA · On-site
$14.75 - $20/hr
Process customer credit applications, assist with financing arrangements, and maintain accurate ... Customer Issue Resolution: Address customer inquiries and concerns professionally, escalating ...
Customer Service Representative
Kennesaw, GA · On-site
$14.75 - $20/hr
Process customer credit applications, assist with financing arrangements, and maintain accurate ... Customer Issue Resolution: Address customer inquiries and concerns professionally, escalating ...
Customer Service Representative
Kennesaw, GA · On-site
$14.75 - $20/hr
Process customer credit applications, assist with financing arrangements, and maintain accurate ... Customer Issue Resolution: Address customer inquiries and concerns professionally, escalating ...
Customer Service Representative
Kennesaw, GA · On-site
$14.75 - $20/hr
Process customer credit applications, assist with financing arrangements, and maintain accurate ... Customer Issue Resolution: Address customer inquiries and concerns professionally, escalating ...
Customer Service Representative
Kennesaw, GA · On-site
$14.75 - $20/hr
Process customer credit applications, assist with financing arrangements, and maintain accurate ... Customer Issue Resolution: Address customer inquiries and concerns professionally, escalating ...
Customer Service Representative
Atlanta, GA · On-site
$15.50 - $21/hr
Process customer credit applications, assist with financing arrangements, and maintain accurate ... Customer Issue Resolution: Address customer inquiries and concerns professionally, escalating ...
Customer Service Representative
Atlanta, GA · On-site
$15.50 - $21/hr
Process customer credit applications, assist with financing arrangements, and maintain accurate ... Customer Issue Resolution: Address customer inquiries and concerns professionally, escalating ...
Customer Service Representative
Kennesaw, GA · On-site
$14.75 - $20/hr
Process customer credit applications, assist with financing arrangements, and maintain accurate ... Customer Issue Resolution: Address customer inquiries and concerns professionally, escalating ...
Customer Service Representative
Kennesaw, GA · On-site
$14.75 - $20/hr
Process customer credit applications, assist with financing arrangements, and maintain accurate ... Customer Issue Resolution: Address customer inquiries and concerns professionally, escalating ...
... legal, credit). * Help ensure successful implementation of marketing, advertising, and image ... in driving them to resolution. What We're Looking For: * Bachelor's degree or equivalent ...
... legal, credit). * Help ensure successful implementation of marketing, advertising, and image ... in driving them to resolution. What We're Looking For: * Bachelor's degree or equivalent ...
Credit Resolution Representative information
See Atlanta, GA salary details
$13.87 - $15.26
6% of jobs
$15.26 - $16.64
16% of jobs
$16.91 is the 25th percentile. Wages below this are outliers.
$16.64 - $18.03
14% of jobs
The median wage is $19.32 / hr.
$18.03 - $19.42
15% of jobs
$19.42 - $20.81
20% of jobs
$21.15 is the 75th percentile. Wages above this are outliers.
$20.81 - $22.19
15% of jobs
$22.19 - $23.58
7% of jobs
$23.58 - $24.97
3% of jobs
$24.97 - $26.35
1% of jobs
$26.35 - $27.74
1% of jobs
$27.74 - $29.13
1% of jobs
$13
$21
$29
How much do credit resolution representative jobs pay per hour?
What are the key skills and qualifications needed to thrive as a Credit Resolution Representative, and why are they important?
What are the most common challenges faced by Credit Resolution Representatives, and how can they be addressed?
What does a Credit Resolution Representative do?
What is the difference between Credit Resolution Representative vs Collections Specialist?
| Aspect | Credit Resolution Representative | Collections Specialist |
|---|---|---|
| Credentials | High school diploma or equivalent; some roles may prefer customer service or finance experience | High school diploma or equivalent; experience in collections or customer service often preferred |
| Work Environment | Office setting, interacting with customers to resolve credit issues | Office or call center, focusing on recovering overdue payments from customers |
| Industry Usage | Financial services, banking, credit companies | Debt collection agencies, financial institutions, credit card companies |
Both roles involve customer interaction and financial knowledge, but Credit Resolution Representatives focus on resolving credit issues proactively, while Collections Specialists concentrate on recovering overdue payments. Understanding these differences helps job seekers identify the right career path in the credit and collections industry.

Special Assets Senior Portfolio Manager - Leveraged and Corporate Finance
Atlanta, GA • On-site
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 28 days ago
Truist rating
7.9
Based on 117 frontline employees who took The Breakroom Quiz
78th of 170 rated banks
Job description
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.
Need Help?
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Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st shift (United States of America)Please review the following job description:Responsible for underwriting all credit requests, including new requests as well as credit decisioning within some portfolios. Accountable for recommending credit structures with respect to quality and profitability within assigned geographies. Fundamental duties include ensuring that the risk philosophy, risk appetite, and lending strategies are adhered to while maintaining a high level of client responsiveness. Analyze financial statements and navigate a wide variety of financial structures, credit scenarios. Ensure commercial lending activities are executed according to Truist's policies and procedures. Builds effective relationships with Risk Management and client managers.ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
- Independently manage a classified loan portfolio involving complex credit structures, including syndicated corporate, leveraged finance, and middlemarket exposures, with elevated risk profiles.
- Develop, interpret, and challenge advanced analytical financial models-including financial projections, discounted cash flow analysis, enterprise valuation, and analysis of historical and projected cash flows-to support credit decisioning, restructuring strategies, and downside risk assessment.
- Serve as a primary point of coordination and analysis for complex credit situations by actively engaging with internal stakeholders and external restructuring professionals, including legal counsel, financial advisors, investment bankers, and other vendors involved in credit resolution and workout activities.
- Assign, support, and document risk grades for assigned exposures in strict accordance with Bank policy, regulatory guidance, and supervisory expectations, ensuring accuracy, defensibility, and audit readiness.
- Prepare and maintain required reporting related to impairment analysis, accrual status justification, criticized loan asset reporting, and other regulatory or management reporting, with a focus on precision, timeliness, and regulatory compliance.
- Support the commercial lending process through underwriting, policy knowledge, credit structuring, and risk assessment in credit request packages in large and complex segments within wholesale lending or specialty lines of businesses. Ensure packages are complete, accurate and thoroughly documented
- Analyze and/or recommend adjustments to financial statement spreads
- Interact with client, verbally and in writing, on pending loan requests or portfolio management actions
- Understand and articulate all Truist Wholesale Credit policies, procedures and processes. Recommend credit within the Bank's risk appetite, and document when and why exceptions are appropriate. May require specialized underwriting skills for Commercial and Industrial, Commercial Real Estate, SBA lending, and other product offerings
- Exercise prudent credit judgment through individual loan authority, if applicable
- Engage in the development of teammates by coaching/mentoring, this includes underwriting, policy, credit structuring, risk identification, and utilization of lending authority
- Effectively manage a team of Portfolio Managers, if applicable
- Keep abreast of changing business and economic developments which impact the loan portfolio, its profitability, risk management and banking in general
- Position may require occasional overnight travel
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor's degree, or equivalent education and related training
- Ten+ years of experience in commercial lending and/or credit experience
- Comprehensive commercial lending, underwriting, and regulatory knowledge
- Demonstrated effective problem solving skills
- Understanding of financial and cost accounting principles
- Strong interpersonal, written, and communication
- Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Preferred Qualifications:
- Master's degree in Finance, Accounting, Economics, Business or equivalent financial industry training
- RMA - Credit Risk Certification
- Demonstrated proficiency in commercial lending systems
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.
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About Truist
Sourced by ZipRecruiter
Truist is combining distinctive personal service with investments in innovation to create transformational client experiences. We believe the unique blend of human touch and innovative technology will set us apart, instill confidence, and build deeper levels of trust with our clients
Industry
Finance and insurance
Company size
10,000+ Employees
Headquarters location
Charlotte, NC, US
Year founded
2019