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Credit Resolution Representative Jobs Near Me

Hibu

Client Services Representative

Columbus, OH · Hybrid

$15.50 - $21/hr

A representative processes credit cards and ACH payments made during phone calls or as part of claim resolution. A representative must ensure all clients' account information is accurate and updated ...

Hibu

Client Services Representative

Columbus, OH · Hybrid

$15.50 - $21/hr

A representative processes credit cards and ACH payments made during phone calls or as part of claim resolution. A representative must ensure all clients' account information is accurate and updated ...

Belmark inc

Sales Representative (Ohio)

Columbus, OH

Responsible to mediate between internal team and customer to facilitate resolution of customer ... Ability to understand customer credit status and limits. * Ability to add, subtract, multiply and ...

Belmark inc

Sales Representative (Ohio)

Columbus, OH · On-site

Responsible to mediate between internal team and customer to facilitate resolution of customer ... Ability to understand customer credit status and limits. * Ability to add, subtract, multiply and ...

Trinity Health

Patient Access Representative

Reynoldsburg, OH · On-site

$15.75 - $20.25/hr

Collects payments and facilitates resolution of billing questions. Acts as an information resource ... and credit reporting. Establishes payment arrangements for patients and evaluates past account ...

MW Industries, Inc.

CSR I

Columbus, OH · On-site

$15 - $20.50/hr

Coordinate with accounting on establishing customer credit, invoicing, and resolution of past due balances. * Any other duties needed to help drive our vision and abide by our organization's values ...

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How much do credit resolution representative jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for credit resolution representative in the United States is $22.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $22.12 per hour, depending on experience, location, and employer.
What cities are hiring for Credit Resolution Representative jobs? Cities with the most Credit Resolution Representative job openings:
Credit Resolution Representative jobs near you
A map of the United States highlighting the number of Credit Resolution Representative job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Credit Resolution Representative job openings in each state, with California having the most at 2 and Hawaii the least at 0.
Client Services Representative

Client Services Representative

Hibu

Columbus, OH • Hybrid

$15.50 - $21/hr

Other

Posted 18 days ago

Hibu rating

7.8

Company rating: 7.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

14th of 50 rated marketing agency

Job description

A Client Services Representative researches and resolves issues and concerns for clients and Sales related to all Hibu products.   A representative provides accurate information regarding company products and processes, partners with clients and Sales to resolve claims, and works to retain clients by reselling product value when appropriate.

A Client Services Representative is responsible for answering calls from Client's and Sales regarding any billing-related concerns the Hibu Support team is unauthorized to handle.  A representative processes credit cards and ACH payments made during phone calls or as part of claim resolution.  A representative must ensure all clients' account information is accurate and updated when necessary.  Clients' information is vital as it directly impacts clients' billing and financial reporting.

Additionally, a Client Services Representative may handle special projects or additional tasks as assigned by management.

Primary Responsibilities:

  • Handle appropriate calls as one-call resolutions to increase client satisfaction.
  • Must be knowledgeable of Hibu processes and policies.
  • Handle incoming phone calls from clients, other departments, and sales, regarding claims, payments, or other general inquiries. Must maintain department service level expectations.
  • Conducts a thorough investigation into every claim concern.
  • Process advance payment deposits and customer payments via credit card transactions and ACH transactions.
  • Research clients' billing issues and take any specific action required as well as ascertain why the problem occurred.
  • Resolve inquiries in a timely manner, adhering to department specific standards.
  • Initiate refund requests for clients due to overpayments, credit adjustments, or misapplication of payments. May handle refund requests from other departments.
  • Must get appropriate approvals following the Client Services Authority Levels.
  • Handles miscellaneous duties as required.

Competencies / Critical Skills:

  • Knowledgeable of Hibu processes and policies.
  • Strong communication skills, both written and verbal.
  • Ability to work independently and multi-task.
  • Strong resolution & negotiation skills.
  • Excellent organizational skills and must be detail oriented.
  • Client for Life mentality - must be able to balance client satisfaction vs. company revenue impacts.

Experience, Qualifications, Technical Requirements, Education:

  • Minimum of 2 years' billing and/or client facing experience preferred.
  • Microsoft (Excel, Word, Outlook).
  • Strong communication skills, verbal and written.
  • Strong analytical skills.
  • Ability to prioritize without direct supervision.
  • Excellent customer service skills.

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