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Credit Resolution Representative Jobs in Atlanta, GA

Safran

Customer Service Representative

Atlanta, GA · On-site

$15.50 - $21/hr

The response could be the acknowledgement of the request with an estimated time for resolution. But ... credit limit" circumstances. • Prepare established or special customer status reports to ...

Safran

Customer Service Representative

Peachtree City, GA · On-site

$14.75 - $20.25/hr

The response could be the acknowledgement of the request with an estimated time for resolution. But ... credit limit" circumstances. • Prepare established or special customer status reports to ...

Ultimate LLC

Customer Care Representative

Buford, GA · On-site

$19.50/hr

Ultimate Staffing is currently looking for a Customer Care Representative who thrives in a fast ... resolution. Order & Account Management * Process customer orders, demo requests, returns, credits ...

Veseris

CSR I

Marietta, GA

$15.25 - $20.75/hr

Role Overview The Customer Service Representative I (CSR I) is an entry-level role responsible for ... Credit teams to support order fulfillment and issue resolution * Identify customer needs and ...

Veseris

CSR I

Marietta, GA · On-site

$15.25 - $20.75/hr

Role Overview The Customer Service Representative I (CSR I) is an entry-level role responsible for ... Credit teams to support order fulfillment and issue resolution * Identify customer needs and ...

Veseris

CSR I

Marietta, GA · On-site

$14.50 - $19.75/hr

Role Overview The Customer Service Representative I (CSR I) is an entry-level role responsible for ... Credit teams to support order fulfillment and issue resolution * Identify customer needs and ...

Veseris

CSR I

Marietta, GA · On-site

$15.25 - $20.75/hr

Role Overview The Customer Service Representative I (CSR I) is an entry-level role responsible for ... Credit teams to support order fulfillment and issue resolution * Identify customer needs and ...

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Credit Resolution Representative information

See Atlanta, GA salary details

$13

$21

$29

How much do credit resolution representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for credit resolution representative in Atlanta, GA is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $21.25 per hour, depending on experience, location, and employer.

What does a credit resolution representative do?

A Credit Resolution Representative is responsible for managing and resolving overdue or disputed accounts for a company. Their main tasks include contacting customers to discuss outstanding debts, negotiating payment arrangements, and ensuring compliance with company policies and legal regulations. They also investigate billing discrepancies, update account records, and work closely with other departments to resolve issues. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a credit resolution representative, and why are they important?

To thrive as a Credit Resolution Representative, strong analytical abilities, attention to detail, and a solid understanding of credit and collections processes are essential, typically supported by a high school diploma or equivalent. Familiarity with CRM software, collections databases, and financial management systems is highly valuable. Excellent negotiation, problem-solving, and interpersonal communication skills help build rapport with clients and resolve disputes effectively. These skills are crucial for minimizing financial risk to the organization while maintaining positive customer relationships.

What are the most common challenges faced by credit resolution representatives, and how can they be addressed?

Credit Resolution Representatives often encounter challenges such as dealing with difficult conversations, understanding complex account histories, and navigating regulatory compliance. To address these, many employers provide comprehensive training in negotiation techniques, customer communication, and relevant financial regulations. Building strong organizational and problem-solving skills is also essential, as is collaborating closely with team members and supervisors to resolve unique account issues. Embracing a solution-oriented mindset and using available resources can help representatives succeed in this dynamic environment.

What is the difference between Credit Resolution Representative vs Collections Specialist?

AspectCredit Resolution RepresentativeCollections Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer customer service or finance experienceHigh school diploma or equivalent; experience in collections or customer service often preferred
Work EnvironmentOffice setting, interacting with customers to resolve credit issuesOffice or call center, focusing on recovering overdue payments from customers
Industry UsageFinancial services, banking, credit companiesDebt collection agencies, financial institutions, credit card companies

Both roles involve customer interaction and financial knowledge, but Credit Resolution Representatives focus on resolving credit issues proactively, while Collections Specialists concentrate on recovering overdue payments. Understanding these differences helps job seekers identify the right career path in the credit and collections industry.

Credit Resolution Representative jobs near you
Infographic showing various Credit Resolution Representative job openings in Atlanta, GA as of June 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 71% Physical, 1% Hybrid, and 28% Remote job distribution, with an average salary of $45,028 per year, or $21.6 per hour.

Financial Services Representative

Jonesboro, GA • On-site

World Acceptance Corporation
See more jobs at World Acceptance Corporationexternal

$16 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

World Finance, winner of the Top Workplaces USA award for five years in a row and a two-time winner of Newsweek's Most Trustworthy Companies award, helps customers meet their financial needs and unlock their financial good. We're an energetic team looking for a Financial Services Representative to guide customers on their financial journey. As a Financial Services Representative, you're the face of World Finance - empathizing, empowering, and engaging with our customers.
Summary: The Financial Services Representative (FSR) is responsible for driving loan sales, managing past-due accounts, preparing tax returns, and working directly with customers to meet financial needs. This role requires daily outbound calling, including high-volume collection activity, meeting with customers in person, and closing loans. The FSR is accountable for keeping accounts current while consistently generating new business. Success in this role requires the ability to manage a fast-paced workload, handle challenging conversations, and meet performance goals across sales, collections, tax services, and branch operations, with opportunities for performance-based earnings and advancement.
Compensation
$16-$18 per hour, based on experience and location, plus performance-based bonus opportunities. Total earnings increase with strong individual and branch performance.
Why Join World:
  • Strong growth opportunities - Many of our leaders, including executives, started in this role

  • Promote-from-within culture - A large percentage of team members advance into leadership roles

  • Performance-based earnings - Bonus opportunities tied to branch results

  • Comprehensive benefits for all stages of life - Including major medical, dental, vision, life insurance, long-term disability, and free mental health support

  • Retirement and time off - 401(k) with company match, paid holidays, and vacation time

  • Community focus - Paid volunteer time and a strong commitment to giving back

  • Work-life balance - Predictable schedules with a focus on time outside of work

About World Finance:
World Finance has been recognized as a Top Workplace USA for six consecutive years and a Newsweek Most Trustworthy Company. Since 1962, we have helped millions of customers meet their financial needs through personal loans, tax services, and credit-building solutions. With over 1,000 branches across 16 states, we are committed to serving the communities where we live and work.
Essential Duties and Responsibilities:
  • Drive and close loan sales by taking applications, explaining terms, and asking for the business

  • Conduct substantial daily outbound customer outreach for collections, application follow-up, tax services, and new business generation; thrive in a high-volume, phone-intensive environment

  • Manage delinquent accounts by securing payments and setting payment arrangements

  • Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services

  • Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations

  • Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution

  • Process payments, account updates, tax-related documentation, and document all activity in company systems

  • Maintain accurate and compliant records, including timely credit denial letters and required tax documentation

  • Handle and balance cash, and complete required bank runs to deliver deposits

  • Follow company policies, procedures, and regulatory requirements

  • Complete required training and meet performance expectations for sales, collections, tax preparation, and account management

Basic Requirements:
  • High school diploma or equivalent

  • Valid driver's license, reliable transportation, and current insurance

  • Must be able to independently perform all required bank runs, including transporting deposits, without relying on non-employees for transportation

  • Ability to obtain required insurance licensing

Experience & Skills:
  • Experience in sales, customer service, collections, or account management with measurable results

  • Proven ability to handle high-volume calls and difficult customer conversations

  • Track record of meeting or exceeding goals in a fast-paced environment

  • Strong communication, problem-solving, and organizational skills

  • Basic computer skills with accurate and consistent data entry

Preferred Backgrounds:
Experience inbanking, retail, restaurants, hospitality, collections, call centers, insurance, healthcare front office, or similar customer-facing rolesis preferred.
Physical and Environmental Requirements:
  • Office based role with standard lighting and noise levels

  • Regular in-person attendance during scheduled work hours is essential; occasional extended hours or weekend work may be required based on business needs

  • Combination of stationary work and regular movement throughout the office, including occasional walking, standing, bending, reaching, and similar activities

  • Occasional light lifting, pushing, or pulling of office materials (generally up to 30 pounds)

  • Ability to perform computer work, handle documents, and communicate information effectively

  • Fast paced environment with shifting priorities and deadlines; requires professionalism, adaptability, collaboration, and multitasking

  • Frequent interaction with customers and coworkers; must communicate clearly and professionally in person, by phone, and electronically

  • May assist with general office upkeep to maintain a professional environment

  • Occasional local travel to offsite locations and banks as required for business purposes

Disclaimers:
World Finance is an Equal Opportunity Employer and provides reasonable accommodation(s) to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Applicants or employees who believe they need reasonable accommodation(s) should contact Human Resources or their manager.
The duties and responsibilities listed above present the essential functions of the position. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform these essential functions, unless doing so would cause undue hardship to the Company.
The physical and environmental demands described above are representative of those that must be met to successfully perform the essential functions of the job. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform these functions.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The employer reserves the right to modify, assign, or reassign duties, responsibilities, and activities at any time with or without notice as needed to meet business needs.
It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.

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