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Credit Resolution Representative Jobs (NOW HIRING)

Canvas

Card Dispute Representative

Lone Tree, CO · On-site

$22.49 - $28.11/hr

We're Canvas Credit Union We're passionate about transforming financial services. Our members ... Act as a liaison with Card Processor vendors regarding Card Dispute resolution and chargebacks.

Swatch Group

Credit Representative

Miami, FL · On-site

As a Credit Representative with the Swatch Group, you will support both accounts receivable and ... Partner with brands and retailers to address credit-related needs and support account resolution.

Swatch Group

Credit Representative

Miami, FL · On-site

As a Credit Representative with the Swatch Group, you will support both accounts receivable and ... Partner with brands and retailers to address credit-related needs and support account resolution.

D&H

Credit Services Representative

Harrisburg, PA · Hybrid

Credit Services Representative This is a hybrid role that can be based in either Harrisburg, PA or ... Responsible for the collection of invoices, chargebacks and the resolution of customer issues.

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How much do credit resolution representative jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for credit resolution representative in the United States is $22.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $22.12 per hour, depending on experience, location, and employer.

How much do credit representatives make in the US?

Credit resolution representatives in the US typically earn an average salary ranging from $35,000 to $55,000 per year, depending on experience, location, and employer. Some roles may offer additional bonuses or commissions based on performance, and strong communication and negotiation skills are often required.

What does a credit resolution specialist do?

A credit resolution specialist reviews and manages customer accounts to resolve credit issues, such as disputes or delinquencies. They communicate with clients and creditors, analyze credit reports, and develop repayment or resolution plans, often using credit reporting tools and maintaining detailed records.

What are the key skills and qualifications needed to thrive as a Credit Resolution Representative, and why are they important?

To thrive as a Credit Resolution Representative, strong analytical abilities, attention to detail, and a solid understanding of credit and collections processes are essential, typically supported by a high school diploma or equivalent. Familiarity with CRM software, collections databases, and financial management systems is highly valuable. Excellent negotiation, problem-solving, and interpersonal communication skills help build rapport with clients and resolve disputes effectively. These skills are crucial for minimizing financial risk to the organization while maintaining positive customer relationships.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level roles such as specialized consultants, surgeons, corporate executives, or successful entrepreneurs. These positions often require advanced skills, significant experience, or ownership of a business, and may involve variable income based on performance or contracts.

What are the most common challenges faced by Credit Resolution Representatives, and how can they be addressed?

Credit Resolution Representatives often encounter challenges such as dealing with difficult conversations, understanding complex account histories, and navigating regulatory compliance. To address these, many employers provide comprehensive training in negotiation techniques, customer communication, and relevant financial regulations. Building strong organizational and problem-solving skills is also essential, as is collaborating closely with team members and supervisors to resolve unique account issues. Embracing a solution-oriented mindset and using available resources can help representatives succeed in this dynamic environment.

What does a Credit Resolution Representative do?

A Credit Resolution Representative is responsible for managing and resolving overdue or disputed accounts for a company. Their main tasks include contacting customers to discuss outstanding debts, negotiating payment arrangements, and ensuring compliance with company policies and legal regulations. They also investigate billing discrepancies, update account records, and work closely with other departments to resolve issues. Strong communication and problem-solving skills are essential for this role.

What does a credit representative do?

A credit resolution representative manages customer accounts to resolve credit issues, negotiate payment plans, and improve credit standing. They review credit reports, communicate with clients and creditors, and often use credit reporting tools to facilitate resolution processes. Strong communication skills and knowledge of credit laws are essential for this role.

What is the difference between Credit Resolution Representative vs Collections Specialist?

AspectCredit Resolution RepresentativeCollections Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer customer service or finance experienceHigh school diploma or equivalent; experience in collections or customer service often preferred
Work EnvironmentOffice setting, interacting with customers to resolve credit issuesOffice or call center, focusing on recovering overdue payments from customers
Industry UsageFinancial services, banking, credit companiesDebt collection agencies, financial institutions, credit card companies

Both roles involve customer interaction and financial knowledge, but Credit Resolution Representatives focus on resolving credit issues proactively, while Collections Specialists concentrate on recovering overdue payments. Understanding these differences helps job seekers identify the right career path in the credit and collections industry.

What cities are hiring for Credit Resolution Representative jobs? Cities with the most Credit Resolution Representative job openings:
What are popular job titles related to Credit Resolution Representative jobs? For Credit Resolution Representative jobs, the most frequently searched job titles are:
Credit Resolution Representative jobs near you
Card Dispute Representative

Card Dispute Representative

Canvas

Lone Tree, CO • On-site

$22.49 - $28.11/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

We're Canvas Credit Union
We're passionate about transforming financial services. Our members, families, and the communities we call home motivate everything we do. As part of the credit union movement, we believe in providing our members with education, support, and guidance to build strong financial futures.
Canvas "It's About More" Video - YouTube (Click here - or, visit https://www.youtube.com/watch?v=z8WAm_TDRdk )
Why Canvas?
At Canvas, we're dedicated to transforming financial services from the inside out. Our culture is a top priority and second to none. We strive to balance hard work and high achievement with a fun, supportive environment.
At Canvas, there are 5 behaviors we live by each day that will continue to help us be known for our heart and our people:
What you'll do
The Card Dispute Representative is responsible for ensuring the financial well-being of Canvas members by protecting their financial safety and security. The position professionally assists internal team members and external credit union members with researching and processing complex fraudulent Debit and Credit Card Disputes following Regulation E and Z. They collaborate with team members to ensure Card Disputes are completed timely and accurately for all cases filed within the department. They are responsible for providing superior service to internal and external members and promoting member relationships that exceed expectations.
Essential Duties/Responsibilities
  • Take inbound calls to assist internal team members and external credit union members with researching, processing, and resolving complex Credit and Debit Card Disputes by applying Reg E, Reg Z, and Card Network Rules.
  • Make outbound calls to members to understand member's Card Dispute situation, request additional documentation from members when required, and complete dispute forms if necessary.
  • Submit completed Fraud/Other Card Dispute forms to the card processor accurately and timely.
  • Review chargeback and arbitration documents pertaining to card fraud cases in a timely and accurate manner and if required, contact the cardholder.
  • Act as a liaison with Card Processor vendors regarding Card Dispute resolution and chargebacks.
  • Make independent judgments and post transactions regarding member accounts with a focus on elimination of errors, adhering to legal and regulatory restrictions and credit union policies and procedures.
  • Maintain general ledgers associated with the debit and credit card adjustments.
  • Strive for full recovery of Fraud Disputes in a timely manner.
  • Assist on special projects related to card fraud.
  • Consistently meet department quality, service and production standards that promote member satisfaction, retention and expansion.
  • Exhibit support for the organization's goals, values, initiatives and cost control.
  • Comply with Bank Secrecy Act (BSA) and other compliance requests and requirements.
  • Follow all safety and security guidelines to properly safeguard member and organization assets.
  • Maintain up-to-date and accurate filing system.
  • Embrace ongoing education and learn/apply new skills and software applications.
  • Regular attendance and punctuality are essential functions of the job
  • Perform other job duties as assigned.

Job Qualifications
Knowledge, Skill and Ability:
  • Bilingual verbal and written communication skills in both English and Spanish is a plus.
  • Thorough understanding of the card payment ecosystem and how Regulation E, Regulation Z, Regulation CC, and Card Network rules apply to Card Disputes.
  • Ability to handle difficult conversations with members about fraud and cards.
  • Professional, courteous, and effective verbal and written communication skills.
  • Strong relationship building, customer service and teamwork skills.
  • Excellent attention to detail, problem solving and decision-making skills.
  • Efficient organizational and time management skills with ability to work independently and manage multiple priorities with tight deadlines.
  • Proficient in MS Office (Outlook, Excel, Word and PowerPoint).
  • Ability to maintain confidence.
  • Pre-employment background review (components include criminal, employment, address, social security number, motor vehicle record, global sanctions, and sex offender).

Education or Formal Training: High school diploma or GED
Experience: Minimum of two years of experience in a similar position at a financial institution, preferably in a credit union environment.
For Current Canvas Employees: To be considered, you must be meeting performance expectations, consistently demonstrating HEART behaviors, and must submit an up-to-date resume or update your Work History profile with your current responsibilities and accomplishments.
This position has a starting pay range of $22.49-$28.11/hourly, and final pay rate will be determined based on experience, education, skills, and internal equity factors. Canvas benefits include:
  • Medical/Dental/Vision Insurance
  • Paid Vacation
  • Paid Sick Time
  • Paid Holidays
  • Paid Wellness Day
  • Paid Volunteer Time
  • Flexible Spending Account
  • Health Savings Account
  • World Class 401(k) Plan
  • Tuition Reimbursement
  • Rate Discounts on Qualifying Loans
  • May be eligible for incentives or discretionary bonus based on results

Working Environment/Physical Activities
High volume, fast-paced, dynamic office environment with some travel. Must be able to attend meetings and events outside of regular business hours. The job routinely uses standard office equipment such as computers, phones, printers, copiers, fax machines and filing cabinets. The position requires manual dexterity, the ability to lift files and open filing cabinets. The position requires bending, stooping, or standing as necessary.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Applications for this position will be accepted through July 15, 2026. For consideration, applications must be received by 5:00 PM MST on July 15, 2026.
#LI-Hybrid
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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