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Credit Resolution Representative Jobs (NOW HIRING)

Swatch Group

Credit Representative

Miami, FL

As a Credit Representative with the Swatch Group, you will support both accounts receivable and ... Partner with brands and retailers to address credit-related needs and support account resolution.

Swatch Group

Credit Representative

Miami, FL · On-site

As a Credit Representative with the Swatch Group, you will support both accounts receivable and ... Partner with brands and retailers to address credit-related needs and support account resolution.

D&H

Credit Services Representative

Clearwater, FL · Hybrid

Credit Services Representative This is a hybrid role that can be based in either Harrisburg, PA or ... Responsible for the collection of invoices, chargebacks and the resolution of customer issues.

D&H

Credit Services Representative

Harrisburg, PA · Hybrid

Credit Services Representative This is a hybrid role that can be based in either Harrisburg, PA or ... Responsible for the collection of invoices, chargebacks and the resolution of customer issues.

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How much do credit resolution representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for credit resolution representative in the United States is $22.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $22.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Credit Resolution Representative, and why are they important?

To thrive as a Credit Resolution Representative, strong analytical abilities, attention to detail, and a solid understanding of credit and collections processes are essential, typically supported by a high school diploma or equivalent. Familiarity with CRM software, collections databases, and financial management systems is highly valuable. Excellent negotiation, problem-solving, and interpersonal communication skills help build rapport with clients and resolve disputes effectively. These skills are crucial for minimizing financial risk to the organization while maintaining positive customer relationships.

What are the most common challenges faced by Credit Resolution Representatives, and how can they be addressed?

Credit Resolution Representatives often encounter challenges such as dealing with difficult conversations, understanding complex account histories, and navigating regulatory compliance. To address these, many employers provide comprehensive training in negotiation techniques, customer communication, and relevant financial regulations. Building strong organizational and problem-solving skills is also essential, as is collaborating closely with team members and supervisors to resolve unique account issues. Embracing a solution-oriented mindset and using available resources can help representatives succeed in this dynamic environment.

What does a Credit Resolution Representative do?

A Credit Resolution Representative is responsible for managing and resolving overdue or disputed accounts for a company. Their main tasks include contacting customers to discuss outstanding debts, negotiating payment arrangements, and ensuring compliance with company policies and legal regulations. They also investigate billing discrepancies, update account records, and work closely with other departments to resolve issues. Strong communication and problem-solving skills are essential for this role.

What is the difference between Credit Resolution Representative vs Collections Specialist?

AspectCredit Resolution RepresentativeCollections Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer customer service or finance experienceHigh school diploma or equivalent; experience in collections or customer service often preferred
Work EnvironmentOffice setting, interacting with customers to resolve credit issuesOffice or call center, focusing on recovering overdue payments from customers
Industry UsageFinancial services, banking, credit companiesDebt collection agencies, financial institutions, credit card companies

Both roles involve customer interaction and financial knowledge, but Credit Resolution Representatives focus on resolving credit issues proactively, while Collections Specialists concentrate on recovering overdue payments. Understanding these differences helps job seekers identify the right career path in the credit and collections industry.

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Credit Resolution Representative jobs near you
Infographic showing various Credit Resolution Representative job openings in the United States as of June 2026, with employment types broken down into 77% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $46,823 per year, or $22.5 per hour.
Debt Resolution Advisor

Debt Resolution Advisor

Achieva Credit Union

Dunedin, FL

Full-time

Posted 28 days ago

Job description

 *Join Our Top Workplace at Achieva Credit Union in Tampa Bay! At Achieva Credit Union, we're more than just a financial institution. We're a trusted partner dedicated to empowering our members to achieve financial well-being and live more fulfilled lives!
Position Summary:
The Debt Resolution Advisor works under general supervision and in accordance with established policies and procedure. This role performs a broad variety of support functions within the Loss Prevention Department. The position maintains delinquent accounts at acceptable levels while keeping positive member relations. The Debt Resolution Advisor reviews and researches delinquent loans and pursues direct telephone contact with members. This position ensures compliance with legal requirements, lending regulations and internal policies and procedures pertaining to the job. Prepares monthly reports required by management and maintains a working knowledge of all services and operations of the credit union. Must participate in training annually or as required for BSA and the Privacy Act.
Key Responsibilities:
Delinquency Management
  • Oversee professional and efficient operation of the credit union’s collection program.
  • Make delinquency calls to members.
  • Originate and document payment arrangements.
  • Maintain records of delinquent accounts, generate delinquent letters.
  • Perform skip tracing by locating members with past due accounts.
  • Monitor automatic letters generated by the system.
  • Assist other advisors in resolving delinquent accounts.
  • Assist with bankruptcy accounts.
  • Coordinate with the Liquidation Specialist the ordering of repossession.
  • Comply with all appropriate organization policies, procedures and state and federal regulations.
Member amp; Staff Support
  • Communicate professionally and efficiently with all departments to promote teamwork and high-quality member service.
  • Answer incoming calls from members and staff regarding delinquent accounts.
  • Answer questions regarding payment posting errors.
  • Assist members with negative balance accounts.
  • Process Quick Pay payments and ACH origination payments.
  • Research and respond to LP/Debt Resolution credit bureau issues.
Reporting amp; Documentation
  • Generate monthly reports as requested by management.
  • Scan correspondence received regarding delinquent accounts.
Organizational Engagement
  • Represent the credit union with professionalism and courtesy in all interactions.
  • Uphold the highest ethical standards in all interactions and responsibilities.
  • Represent and uphold the Achieva Brand Frame.
  • Support leadership initiatives that position the credit union as a top employer.
  • Participate in annual training or as required by BSA and the Privacy Act.
  • Perform other essential functions as needed or assigned.
  • Travel may be required on occasion.
Requirements:
Education and Experience
  • High school diploma, GED or equivalent.
  • 3-5 years’ consumer loans collections.
  • 3-5 years’ computer and collection systems.
  • 1-2 years’ lending and mortgage documentation.
Certifications
  • N/A
Skills and Attributes
  • Excellent communication skills – written, oral, and presentation to all levels of the organization.
  • Strong analytical and problem-solving skills.
  • Ability to make independent judgements and decisions.
  • Ability to maintain a high level of confidentiality in all matters, at all times.
  • Must be a team player with the willingness to assist others.
  • Willingness to take the initiative to get things done.
  • Good organization skills.
  • Experience with Microsoft Office Suite.
Physical Demands amp; Work Environment:
Achieva Credit Union is committed to providing equal employment opportunities to all individuals. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
This role operates in a flexible environment and may include hybrid work, in-field visits, and time in an office setting at Corporate Headquarter and/or Achieva Branch. The role routinely uses standard office equipment such as computers, phones, and virtual meeting platforms. The employee must be able to remain in a stationary position for extended periods and communicate effectively via phone, video, and electronic messaging. The position may require extended periods of sitting or standing and occasional lifting of up to 25 pounds.
EEO Statement:
Achieva Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, qualified individual with a disability, or other protected status. Achieva participates in E-Verify.

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