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Credit Resolution Representative Jobs (NOW HIRING)

Altisource

$18 - $20/hr

Lenders One is seeking a Credit Service Representative who will be responsible for conducting ... Excellent communication, decision making, persuasion and problem resolution skills. * Experience ...

Altisource

Credit Service Representative

$14/hr

Lenders One is seeking a Credit Service Representative who will be responsible for conducting ... Excellent communication, decision making, persuasion and problem resolution skills. * Experience ...

Reece Group

Senior Credit Representative

Addison, TX · On-site

... Sr. Credit Representative is responsible for the overall management of an accounts receivable ... resolution, risk management of new and existing customers, sales tax certificate management ...

Reece

Senior Credit Representative

Addison, TX

... Sr. Credit Representative is responsible for the overall management of an accounts receivable ... resolution, risk management of new and existing customers, sales tax certificate management ...

Lohmiller & Company

Credit Representative

Denver, CO · On-site

$53K - $60K/yr

Credit Reports to: Brenda Erickson Job Location: Denver State: Colorado FLSA Status: Exempt ... Customer Service & Dispute Resolution * Provide exceptional customer service regarding account ...

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$14

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How much do credit resolution representative jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for credit resolution representative in the United States is $22.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $22.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Credit Resolution Representative, and why are they important?

To thrive as a Credit Resolution Representative, strong analytical abilities, attention to detail, and a solid understanding of credit and collections processes are essential, typically supported by a high school diploma or equivalent. Familiarity with CRM software, collections databases, and financial management systems is highly valuable. Excellent negotiation, problem-solving, and interpersonal communication skills help build rapport with clients and resolve disputes effectively. These skills are crucial for minimizing financial risk to the organization while maintaining positive customer relationships.

What are the most common challenges faced by Credit Resolution Representatives, and how can they be addressed?

Credit Resolution Representatives often encounter challenges such as dealing with difficult conversations, understanding complex account histories, and navigating regulatory compliance. To address these, many employers provide comprehensive training in negotiation techniques, customer communication, and relevant financial regulations. Building strong organizational and problem-solving skills is also essential, as is collaborating closely with team members and supervisors to resolve unique account issues. Embracing a solution-oriented mindset and using available resources can help representatives succeed in this dynamic environment.

What does a Credit Resolution Representative do?

A Credit Resolution Representative is responsible for managing and resolving overdue or disputed accounts for a company. Their main tasks include contacting customers to discuss outstanding debts, negotiating payment arrangements, and ensuring compliance with company policies and legal regulations. They also investigate billing discrepancies, update account records, and work closely with other departments to resolve issues. Strong communication and problem-solving skills are essential for this role.

What is the difference between Credit Resolution Representative vs Collections Specialist?

AspectCredit Resolution RepresentativeCollections Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer customer service or finance experienceHigh school diploma or equivalent; experience in collections or customer service often preferred
Work EnvironmentOffice setting, interacting with customers to resolve credit issuesOffice or call center, focusing on recovering overdue payments from customers
Industry UsageFinancial services, banking, credit companiesDebt collection agencies, financial institutions, credit card companies

Both roles involve customer interaction and financial knowledge, but Credit Resolution Representatives focus on resolving credit issues proactively, while Collections Specialists concentrate on recovering overdue payments. Understanding these differences helps job seekers identify the right career path in the credit and collections industry.

More about Credit Resolution Representative jobs
What cities are hiring for Credit Resolution Representative jobs? Cities with the most Credit Resolution Representative job openings:
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What are popular job titles related to Credit Resolution Representative jobs? For Credit Resolution Representative jobs, the most frequently searched job titles are:
Credit Resolution Representative jobs near you
Infographic showing various Credit Resolution Representative job openings in the United States as of June 2026, with employment types broken down into 77% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $46,823 per year, or $22.5 per hour.
Payment Resolution Specialist

Payment Resolution Specialist

A. O. Smith Corporation

Ashland City, TN • On-site

Full-time

Medical, Life, Retirement

Posted 4 days ago

A. O. Smith rating

7.3

Company rating: 7.3 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

249th of 417 rated machine equipment manufacturers

Job description

Company / Location Information
A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world's leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.
Primary Function
Serve as the main point of contact for resolution of customer debits, deductions, proof of performance rebates,product returns/issues and all credit and debit management. Demonstrated ability to professionally interact using Zoom, MS Teams, phone, email with customers, sales representatives, regional sales managers, and internal departments to provide or obtain resolution of orders and billing issues for internal and external customers as well as implementing special requests. Ability to manage a high volume of transactions across a portfolio of customers.
Responsibilities
  • Coordinate with order management, pricing, accounts receivable, and collection teams to resolve customerdeductions and disputes. This includes decision making responsibilities for credits, debits and denial of claims ifwarranted. Additionally, it includes working with the customer's shipping/receiving team and their accountspayable representatives to seek resolution
  • Perform billing corrections to maintain accurate customer accounting
  • Manage customer proof of performance rebates from receipt to creation of credit memo
  • Develop relationships and communicate detailed results to the customer and/or manufacturing representatives
  • Process credit memo and debit memo requests for pricing adjustments, freight, sales tax issues, productshortages, damages, intercompany billings, and monthly contractual agreements
  • Authorize and process return material authorizations and return deliveries from all sources both internal andexternal
  • Ability to adapt to shifting priorities to meet department metrics and targets
  • Understand the use of robotics in the department and apply the understanding to how transactions aresubmitted for processing
  • Perform additional tasks assigned

Qualifications
  • High School Diploma or GED/Equivalent required, Associates Degree preferred.
  • 3+ years of related work experience
  • Experience with Microsoft Excel
  • Strong analytical and problem-solving skills
  • Managing and completing their assigned tasks with minimal oversight in a team environment
  • Ability to train and coordinate work of non-reporting co-workers
  • Attention to detail and desire to provide quality service to both internal and external customers
  • Dependable and able to meet time sensitive goals
  • Employing sound decision-making skills and following guidelines that are provided
  • The ability to thrive in a fast-paced, ever-changing, and high-pressure environment
  • Solution-oriented and positive mindset that openly embraces change and stretch goals
  • Identify steps to improve area operations, efficiency, and service to both internal and external customers
  • Professional face-to-face, telephone, and email communication skills

Education
High School Diploma or GED
Associate Degree
We Offer
Competitive compensation package and comprehensive benefits plans which include medical and dentalinsurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disabilityprograms and tuition assistance.
#LI-Hybrid
#LI-AO
#Appcast
ADA Statement & EEO Statement
In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

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