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Credit Resolution Representative Jobs (NOW HIRING)

AgWest Farm Credit

Relationship Manager

Paso Robles, CA · On-site +1

$83K - $144K/yr

... our Credit Resolution Team in either our Paso Robles or Rocklin, California branches. This ... Represent and communicate the values, purpose, and mission of AgWest to employees, customers, the ...

Englert Inc.

Engn - Customer Service Rep

Perth Amboy, NJ · On-site

$20/hr

... credit resolution • Provides timely feedback to the company regarding service failures or ... representatives if information is required • Other functions as assigned and necessary, these ...

AgWest Farm Credit

Relationship Manager

Twin Falls, ID · On-site

$89K - $142K/yr

We are in search of a Relationship Manager I, II, or III to join our Credit Resolution department ... Represent and communicate the values, purpose, and mission of AgWest to employees, customers, the ...

AgWest Farm Credit

Relationship Manager

Twin Falls, ID · On-site +1

$89K - $142K/yr

We are in search of a Relationship Manager I, II, or III to join our Credit Resolution department ... Represent and communicate the values, purpose, and mission of AgWest to employees, customers, the ...

IMCD Group

Customer Resolution Specialist

Westlake, OH · On-site

Customer Resolution Specialist About IMCD US, LLC IMCD is creating a world of opportunity as a ... Serve as a subject matter expert to Customer Service Representatives regarding credit and return ...

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Credit Resolution Representative information

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How much do credit resolution representative jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for credit resolution representative in the United States is $22.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $22.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Credit Resolution Representative, and why are they important?

To thrive as a Credit Resolution Representative, strong analytical abilities, attention to detail, and a solid understanding of credit and collections processes are essential, typically supported by a high school diploma or equivalent. Familiarity with CRM software, collections databases, and financial management systems is highly valuable. Excellent negotiation, problem-solving, and interpersonal communication skills help build rapport with clients and resolve disputes effectively. These skills are crucial for minimizing financial risk to the organization while maintaining positive customer relationships.

What are the most common challenges faced by Credit Resolution Representatives, and how can they be addressed?

Credit Resolution Representatives often encounter challenges such as dealing with difficult conversations, understanding complex account histories, and navigating regulatory compliance. To address these, many employers provide comprehensive training in negotiation techniques, customer communication, and relevant financial regulations. Building strong organizational and problem-solving skills is also essential, as is collaborating closely with team members and supervisors to resolve unique account issues. Embracing a solution-oriented mindset and using available resources can help representatives succeed in this dynamic environment.

What does a Credit Resolution Representative do?

A Credit Resolution Representative is responsible for managing and resolving overdue or disputed accounts for a company. Their main tasks include contacting customers to discuss outstanding debts, negotiating payment arrangements, and ensuring compliance with company policies and legal regulations. They also investigate billing discrepancies, update account records, and work closely with other departments to resolve issues. Strong communication and problem-solving skills are essential for this role.

What is the difference between Credit Resolution Representative vs Collections Specialist?

AspectCredit Resolution RepresentativeCollections Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer customer service or finance experienceHigh school diploma or equivalent; experience in collections or customer service often preferred
Work EnvironmentOffice setting, interacting with customers to resolve credit issuesOffice or call center, focusing on recovering overdue payments from customers
Industry UsageFinancial services, banking, credit companiesDebt collection agencies, financial institutions, credit card companies

Both roles involve customer interaction and financial knowledge, but Credit Resolution Representatives focus on resolving credit issues proactively, while Collections Specialists concentrate on recovering overdue payments. Understanding these differences helps job seekers identify the right career path in the credit and collections industry.

What cities are hiring for Credit Resolution Representative jobs? Cities with the most Credit Resolution Representative job openings:
What are popular job titles related to Credit Resolution Representative jobs? For Credit Resolution Representative jobs, the most frequently searched job titles are:
Credit Resolution Representative jobs near you
Infographic showing various Credit Resolution Representative job openings in the United States as of June 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 71% Physical, 1% Hybrid, and 28% Remote job distribution, with an average salary of $46,823 per year, or $22.5 per hour.
Credit Card Representative

Credit Card Representative

First Command Financial Services, Inc.

Fort Worth, TX • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

First Command Financial Services rating

7.5

Company rating: 7.5 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description


How will this role impact First Command?
The Credit Card Servicing Representative is responsible for supporting the ongoing servicing of credit card accounts. This role ensures delivery of a world-class experience to First Command clients, field advisors, and their staff on all credit card-related matters. The position supports account performance by resolving servicing requests efficiently, educating clients, and identifying risks that may lead to delinquency or loss.
What will this employee do in this role?
Account Servicing & Client Support
  • Respond to inbound and outbound client inquiries related to credit card accounts (balances, transactions, payments, fees, disputes)
  • Provide clear and accurate information regarding account terms, payment options, and account status
  • Assist clients with general servicing requests, including account updates, payment arrangements, and account maintenance
  • Ensure a positive client experience through timely, professional, and compliant communication

Payment & Transaction Processing
  • Process payments, adjustments, reversals, and account changes accurately in system(s) of record
  • Research and resolve transaction discrepancies, payment issues, and account variances
  • Monitor and escalate returned payments or processing errors as appropriate

Early Delinquency & Risk Identification
  • Provide education on payment responsibilities and available assistance options
  • Transition accounts to Collections when Past due in accordance with procedures

Collaboration & Operational Support
  • Partner with Collections, Recovery, Disputes, and Fraud teams to resolve complex account issues
  • Coordinate with internal departments to ensure timely and accurate resolution of client concerns
  • Support system updates, testing, and process improvements related to credit card servicing

What skills and qualifications does this employee need?
Education
  • High School education or equivalent (college preferred)

Work Experience
  • 1 - 3 years banking or related experience
  • 1 - 2 years call center experience (preferred)

Required Knowledge, Skills, and Abilities
  • Must be able to demonstrate exceptional client experience skills
  • Must possess strong analytical and mathematical skills
  • Must be able to apply bank policy and underwriting guidelines to all situations
  • Must be able to discern when exceptions to policy are appropriate
  • Must be able to apply all appropriate lending regulations to the process
  • Must be able to maintain confidential information
  • Must be familiar with and able to operate Microsoft Excel and Word and able to learn other systems as appropriate
  • Must possess the ability to take ownership of the duties and produce accurate results

LI-NC1
LI-Hybrid

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About First Command Financial Services

Sourced by ZipRecruiter

First Command Financial Services, based in Fort Worth, TX, US, operates within the financial services industry. Established in 1958, this company's mission is to "coach those who serve in their pursuit of financial security." With its suite of services and products, including investment management and financial planning, the firm is dedicated to helping military families and federal employees achieve financial security. Over the years, First Command has made a name for itself through integrity, commitment, and an approach built upon trust, resulting in substantial client loyalty. Featured among its notable achievements is the company's consistent placement among the top 1% of all wealth management firms in the USA in terms of long-term investment results, confirming their commitment to providing exceptional financial services.

Industry

Finance and insurance

Company size

1,001 - 5,000 Employees

Headquarters location

Fort Worth, TX, US

Year founded

1958

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