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Account Resolution Specialist Jobs (NOW HIRING)

Conservice

Account Resolution Specialist

Logan, UT · On-site

$15.75/hr

Logan, UT Hybrid (In office Tuesday, Wednesday, Thursday) Hours: Full Time, Monday-Friday Overview Account Resolutions Specialists thoroughly research and resolve client issues in an effective and ...

Currance Inc

Account Resolution Specialist II

Irvine, CA · On-site

$18.50 - $20/hr

As an Account Resolution Specialist II, your main responsibility is to manage insurance claims for clients, ensuring that payments are processed accurately and in a timely manner. This role involves ...

Currance

Account Resolution Specialist II

$18.50 - $21/hr

As an Account Resolution Specialist II, your main responsibility is to manage insurance claims for clients, ensuring that payments are processed accurately and in a timely manner. This role involves ...

WW&R

Commercial Account Resolution Specialist

Dublin, OH · On-site

$20.33 - $24.78/hr

The Commercial Account Resolution Specialist is responsible for locating and contacting businesses and/or personal guarantors in an attempt to secure payment of outstanding debts in accordance with ...

1st Adjusters

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CLIENT ACCOUNT RESOLUTION SPECIALIST

San Antonio, TX · On-site

$15/hr

We are seeking a dependable and detail-oriented Client Account Resolution Specialist for our San Antonio office. This position is responsible for managing client accounts from initial review through ...

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How much do account resolution specialist jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for account resolution specialist in the United States is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What is an account resolution specialist?

Account Resolution Specialists are professionals who handle overdue accounts and work to resolve outstanding balances for organizations. They communicate with clients or customers to discuss payment options, negotiate settlements, and ensure that accounts are brought up to date. Their role often involves reviewing account histories, updating records, and collaborating with other departments to resolve disputes or billing issues. Effective Account Resolution Specialists possess strong communication, negotiation, and problem-solving skills to facilitate timely payments and maintain positive customer relationships.

What are some common challenges account resolution specialists face when working with overdue accounts, and how can they effectively overcome them?

Account Resolution Specialists often encounter challenges such as unresponsive clients, high-stress negotiations, and complex account histories. To effectively overcome these issues, strong communication skills, empathy, and creative problem-solving are essential. Building rapport with clients, utilizing company resources, and collaborating with team members in collections or customer service can help achieve resolutions while maintaining positive client relationships. Continuous training and staying updated on regulations also support successful outcomes.

What are the key skills and qualifications needed to thrive as an account resolution specialist?

To thrive as an Account Resolution Specialist, you need a solid understanding of billing processes, collections procedures, and basic accounting, often supported by a high school diploma or associate degree. Familiarity with customer relationship management (CRM) software, billing systems, and Microsoft Office is typically required. Strong negotiation, problem-solving, and communication skills help in resolving account discrepancies and maintaining positive client relationships. These abilities ensure accurate account management, timely debt recovery, and high customer satisfaction.

What is the difference between Account Resolution Specialist vs Collections Specialist?

AspectAccount Resolution SpecialistCollections Specialist
Primary FocusResolving account issues, disputes, and customer concerns to maintain account healthRecovering overdue payments and managing delinquent accounts
Required SkillsCustomer service, problem-solving, communicationNegotiation, persistence, debt recovery techniques
Work EnvironmentCustomer service centers, financial institutionsCollections agencies, banks, credit companies
CertificationsOften no formal certification required, but customer service or financial certifications helpfulCertifications like Certified Collections Professional (CCP) may be advantageous

While both roles involve financial interactions, an Account Resolution Specialist focuses on resolving account issues and disputes to retain customer accounts, whereas a Collections Specialist primarily concentrates on recovering overdue payments. The roles overlap in communication skills and financial knowledge, but their main objectives differ: retention versus recovery.

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Account Resolution Specialist jobs near you
Infographic showing various Account Resolution Specialist job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 9% Part Time, and 4% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $37,020 per year, or $17.8 per hour.

Account Resolution Specialist

Prime Healthcare Management Inc

Garden City, MI • On-site

$13.75 - $19/hr

Full-time

Re-posted 5 days ago

Prime Healthcare rating

6.4

Company rating: 6.4 out of 10

Based on 283 frontline employees who took The Breakroom Quiz

641st of 887 rated healthcare providers

Job description

Overview
Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 54 hospitals and has more than 360 outpatient locations in 15 states providing more than 3.0million patient visits annually. It is one of the nation's leading health systems with over 60,000 employees and physicians. Twenty-one of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity. Prime Healthcare is actively seeking new members to join our corporate team!
Responsibilities
The Specialist, Account Resolution is the lead responsible for the timely follow-up of Managed Care/Commercial accounts. Communicates clearly and efficiently by phone with health plans. Maintains productivity standards and reports. Responsible to obtain State collection guidelines if applicable. Reviews managed care contracts.
Qualifications
1. Minimum of four years hospital managed care/commercial collector experience required.
2. Bachelor's degree or equivalent work experience preferred
3. Knowledge of contract interpretation
4. Familiar with hospital billing requirements
Employment Status
Full Time
Shift
Days
Equal Employment Opportunity
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

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