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Refunds Specialist Jobs (NOW HIRING)

Addison Group

Refunds Specialist

Charlotte, NC · On-site

$21 - $28/hr

Refunds Specialist Location: Charlotte, NC Compensation: $21.00 - $28.00 per hour Benefits: This position is eligible for medical, dental, vision, and 401(k) benefits. About the Opportunity: Addison ...

Radiology Partners

Lead Refunds Specialist

Austin, TX · On-site

Lead daily payment posting and refund operations by coordinating workloads, supporting teammates, and ensuring timely, accurate processing of payments and refunds Post electronic and manual payments ...

City of New York

Senior Refunds Specialist

Manhattan, NY · On-site

$70K - $80K/yr

The Refunds Unit is seeking a highly motivated, highly organized, and detail-oriented individual to serve as a Senior Refunds Specialist. Reporting to the Manager of Property Refunds, the selected ...

Alan B. Miller Medical Center

Refund Specialist

Partners with the Reimbursement Specialists, as needed, to research accounts and validate self-pay and insurance refunds. * Maintains a working knowledge of CPT-4 and ICD-10 coding principles ...

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Refunds Specialist information

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How much do refunds specialist jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for refunds specialist in the United States is $24.06, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $30.29 per hour, depending on experience, location, and employer.

How does a refunds specialist typically collaborate with customer support and finance teams?

A Refunds Specialist works closely with both customer support and finance teams to ensure a smooth and efficient refund process. They often receive refund requests from customer support, verify transaction details, and coordinate with finance to process payments accurately and promptly. Effective collaboration and clear communication are essential, as the role may require resolving discrepancies or clarifying policies between departments. This teamwork helps maintain customer satisfaction and ensures compliance with company procedures.

What are the key skills and qualifications needed to thrive as a refunds specialist, and why are they important?

To thrive as a Refunds Specialist, you need strong attention to detail, proficiency in financial processes, and a background in accounting or customer service, often supported by a high school diploma or relevant certification. Familiarity with payment processing systems, CRM software, and spreadsheets like Excel is typically required. Excellent communication, problem-solving abilities, and patience are important soft skills for handling customer inquiries and resolving disputes. These skills ensure accurate refund processing, minimize errors, and maintain positive customer relationships, which are critical for business reputation and efficiency.

What skills are needed for a refunds specialist?

A refunds specialist needs strong communication and customer service skills to handle inquiries effectively. Attention to detail, problem-solving abilities, and familiarity with refund policies and relevant software are also important for processing refunds accurately and efficiently.

What does a refunds specialist do?

A Refunds Specialist is responsible for processing and managing customer refund requests, ensuring all transactions are accurate and comply with company policies. They review refund claims, communicate with customers to resolve any issues, and work closely with other departments such as finance and customer service. Their goal is to ensure timely and fair resolution of refund requests while maintaining a positive customer experience. Attention to detail, strong communication skills, and knowledge of payment systems are essential for this role.
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Refunds Specialist jobs near you
Infographic showing various Refunds Specialist job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $50,041 per year, or $24.1 per hour.

Refunds Specialist

Addison Group

Charlotte, NC • On-site

$21 - $28/hr

Contractor

Medical, Dental, Vision, Retirement

Re-posted 4 days ago

Job description

Title: Refunds Specialist

Location: Charlotte, NC

Compensation: $21.00 – $28.00 per hour

Benefits: This position is eligible for medical, dental, vision, and 401(k) benefits.

About the Opportunity:

Addison Group is seeking a Refunds Specialist on behalf of our client for a contract-to-hire opportunity within a growing healthcare organization. This role is part of the revenue cycle team and focuses on resolving credit balances, processing refunds, and ensuring compliance with payer and patient financial policies. It’s an excellent opportunity for someone who is detail-oriented, motivated, and eager to contribute to a high-performing team environment.

Key Responsibilities:

  • Review patient accounts to identify overpayments and determine appropriate refund actions
  • Process refunds to patients and insurance carriers accurately and in accordance with established guidelines
  • Analyze account activity to validate balances prior to issuing refunds
  • Research and resolve discrepancies, including duplicate payments, incorrect postings, and overpayments
  • Maintain thorough and accurate documentation of all refund transactions
  • Communicate with patients, payers, and internal departments regarding refund inquiries and status updates
  • Work closely with billing, coding, and payment posting teams to resolve issues contributing to credit balances
  • Monitor assigned work queues to ensure timely completion within service level expectations
  • Identify patterns in refund activity and suggest improvements to reduce recurring issues
  • Assist with audits, reporting, and special projects as needed

Requirements:

  • Minimum of 2+ years of experience in healthcare revenue cycle, with a focus on refunds, accounts receivable, or payment posting
  • Experience with physician/professional billing strongly preferred
  • Familiarity with insurance follow-up, collections, and payer processes
  • Experience working with electronic medical records or billing systems (Athena experience a plus)
  • Strong attention to detail with a high level of accuracy in financial transactions
  • Solid analytical and problem-solving abilities
  • Strong communication skills with the ability to interact professionally with patients, payers, and team members
  • Ability to manage a high-volume workload and work independently in a fast-paced environment
  • Basic understanding of medical terminology preferred

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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